Hotblack Desiato estate agents in London

★★★★★ 1/5

Google

I strongly advise against using this agency. They have turned whole renting experience into a nightmare. Firstly, the property was very poorly maintained and we had 24 maintenance visits in the first half a year, even though agency knew about the issues and didn't care to sort it out when property was unoccupied. Secondly, their internal communication is very poor- a lot of people were dealing with our property and as a result a lot of things got messed up. Thirdly, it just feels like they don't care. When maintenance people would confirm time of the visit, the agency wouldn't bother to let us know, so we would wait for maintenance staff whole day long. Once some people turned for an inspection and we weren't even informed about it. In winter we lived with a massive black mould stripe in our bedroom for a few month before the agency finally addressed it. At the end of our tenancy we found out that the mould spread to our mattress and bed-frame through the night stand, it was a lot of extra hassle on the moving out date to deal with it. At least we got our deposit back, yay!...

Jelena · 26 August 2018 · Hotblack Desiato London (314 Upper Street)

★★★★★ 5/5

Google

Stephen and Daniel made the process of renting our new home a quick and happy process. They were both attentive, friendly and encouraging and we would happily use their service again. We rented a 1bed in Islington (plus cat). Fees are very reasonable compared to other estate agents. Email comms not the best, but you can get them on the phone very easily.

Charlie · 12 November 2017 · Hotblack Desiato London (314 Upper Street)

★★★★★ 1/5

Google

Rating only, no written review.

Simon · 25 October 2017 · Hotblack Desiato London (67 Parkway)

★★★★★ 5/5

Google

Ripon is very helpful and kind to answer to all the questions I have, more importantly, he replied very fast, I definitely will recommend to my friends if they want to search for a new flat.

Tsung-Hsun · 25 October 2017 · Hotblack Desiato London (67 Parkway)

★★★★★ 5/5

Google

Amazing experience working with Ripon at Hotblack. We needed to find a place we loved on a short timeline, and he made it happen for us, and was with us at every step.

Allie · 25 October 2017 · Hotblack Desiato London (67 Parkway)

★★★★★ 5/5

Google

Really great to deal with. None of the hard sell bs tactics. Just straight up and easy going. Our agent Ripon made the whole process super easy and friendly. Def the way agencies should be.

Rory · 25 October 2017 · Hotblack Desiato London (67 Parkway)

★★★★★ 5/5

Google

Great team, helpful and thorough! So much easier than any other agency I've gone through! Totally recommend if you're looking to rent in Camden! Cheers guys

Kate · 25 October 2017 · Hotblack Desiato London (67 Parkway)

★★★★★ 1/5

Google

Rating only, no written review.

E · 26 August 2017 · Hotblack Desiato London (314 Upper Street)

★★★★★ 1/5

Google

Rating only, no written review.

Simon · 26 August 2017 · Hotblack Desiato London (314 Upper Street)

★★★★★ 5/5

Google

Stephen and Daniel made the process of renting our new home a quick and happy process. They were both attentive, friendly and encouraging and we would happily use their service again. We rented a 1bed in Islington (plus cat). Fees are very reasonable compared to other estate agents. Email comms not the best, but you can get them on the phone very easily.

Charlie · 26 August 2017 · Hotblack Desiato London (314 Upper Street)

★★★★★ 1/5

Google

This guy called Daniel from Hotblack Desiato booked me for 11am in front of the property and he did not show up. After 20 minutes texting and calling him, I called the agency and they were clueless about where Daniel was. I then went to the agency and once again they could not help me because they did not have the keys to show me the property. And I still haven't got an email with apologies or anything. I basically lost one day of work because of them. Too reckless really.

Dae · 25 October 2016 · Hotblack Desiato London (67 Parkway)

★★★★★ 4/5

Google

Special thanks to Paulina for being very friendly and very professional. x

Mario.S · 26 August 2016 · Hotblack Desiato London (314 Upper Street)