Hammond & Stratford reviews in Attleborough and Dereham

Hi Stephen, Thank you for your five star review. We're delighted to hear that you had a positive experience. Kindest regards, Hammond & Stratford

Hi Jill, Thank you for your 5-star review! We really appreciate your feedback. If you ever need anything in the future, please don't hesitate to get in touch. Kind regards, Hammond & Stratford

Hi Allison, Thank you for your lovely 5-star review. We're so pleased you had a positive experience - the team work really hard to provide a great service so they were thrilled with your feedback! If you ever need anything in the future, please don't hesitate to get in touch. Kind regards, Hammond & Stratford

Hi Paul, Thank you for your review. We really appreciate your feedback and we're delighted to hear that you had a positive experience. Kindest regards, Hammond & Stratford

Thank you so much for your wonderful 5-star review and kind words about the team! Chana and Dan were absolutely thrilled to hear your feedback. We're delighted that you had such a positive experience with us. We would love the opportunity to assist with your house sale as well, so please don’t hesitate to get in touch. Our teams in Attleborough, Eaton, and Hethersett share the same passion and approach and would be more than happy to help. Best wishes, Hammond & Stratford

Hi Natalie, Thank you for your review. We appreciate your feedback and we're delighted to hear that you had a positive experience. Kindest regards, Hammond & Stratford

Hi Jez, Thank you for your kind words about Chana and the Attleborough office. We're pleased to hear that Chana provided you with attentive service and helpful advice, even though another agent found a buyer. We appreciate your feedback and will be sure to share it with Chana. Kindest regards, Hammond & Stratford

Hi Cathy, Thank you so much for your kind words about Chana. We're delighted to hear that she was able to provide you with such excellent service during what can be a stressful time. It's wonderful to know that Chana's efforts made a significant difference in helping you purchase your new property. Her dedication and commitment to her clients are truly commendable. We'll be sure to pass on your positive feedback to Chana. Thank you again for choosing us. Kindest regards, Hammond & Stratford

Hi Danielle, We were so pleased to hear that you had a positive experience with Hammond & Stratford, and especially with Dan. Your kind words mean a great deal to us, and we’re grateful for your support. Dan is a valued member of our team, and we're delighted to hear that he was able to provide you with the exceptional service you deserve. If you ever need anything in the future, please don't hesitate to get in touch. Kindest regards, Hammond & Stratford

Hi Amie, Thank you for your kind words about Dan and the Attleborough office. We're delighted to hear that you had a positive experience booking a viewing and that Dan was friendly, professional, and helpful. We appreciate your feedback and will be sure to share it with Dan. Kindest regards, Hammond & Stratford

Hi Alan, Thank you for your kind words about your experience with Hammond & Stratford. We're delighted to hear that you had a positive experience with our team. Dan, Jack, and Chana are all dedicated to providing excellent customer service, and it's wonderful to know that their efforts were appreciated. Please don't hesitate to contact us if you have any further questions. Kindest regards, Hammond & Stratford

Hi Lloyd, Thank you for taking the time to share your positive experience with Hammond & Stratford. We're delighted to hear that Chana and the team provided exceptional service throughout the process. Your feedback is invaluable as it helps us continue to improve our services. We hope you'll recommend us to your friends and family. Kindest regards, Hammond & Stratford

Thank you for your 5-star rating, Gayle! We’re thrilled to hear you’ve had a fantastic experience with Hammond & Stratford. If you’d like to share more details about your experience, we’d love to hear from you. Kindest regards, Hammond & Stratford

Hi Tim, Thank you so much for your kind words! We're thrilled to hear that Dan and the team were able to provide such a positive experience for you. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. We wish you all the best in the future. Kindest regards, Hammond & Stratford

Hi Iain, Thank you so much for your incredible review! We're absolutely delighted to hear that Becky, Chana, and Dan have gone above and beyond to help you sell your home. Your kind words about their hard work and professionalism mean a lot to us. We're thrilled that you chose Hammond & Stratford and that we were able to exceed your expectations. Thank you again for your business, we look forward to assisting you in the future. Kindest regards, Hammond & Stratford

Hi Emma, Thank you so much for your kind words! We're delighted to hear that you found our service helpful and friendly. It's our pleasure to assist you in finding your perfect property. Please don't hesitate to contact us if you need anything else. Kindest regards, Hammond & Stratford

Hi Shaun, Thank you for your recent 5-star rating! While we appreciate a positive review, we noticed you didn't leave any comments. We would love to hear more about your experience with us. Would you be willing to share a few details about what impressed you? Your feedback is important to us as we strive to continuously improve our service. Thanks again for choosing Hammond & Stratford! Kind regards, Hammond & Stratford

Hi Paula, Thank you for your recent 5-star rating! While we appreciate a positive review, we noticed you didn't leave any comments. We would love to hear more about your experience with us. Would you be willing to share a few details about what impressed you? Your feedback is important to us as we strive to continuously improve our service. Thanks again for choosing Hammond & Stratford! Kind regards, Hammond & Stratford

Hi Philippa, Thank you so much for taking the time to leave us a review! We are thrilled to hear that Chana and the team were able to guide you through the home buying process and answer all your questions along the way. We understand that buying a home for the first time can be stressful, and we're so glad we could help make it as smooth as possible. Congratulations on your new home! We wish you all the best in your new chapter. Kindest regards, Hammond & Stratford

Hi Stuart, Thank you for your fantastic review! We're over the moon to hear that Daniel was so prompt and helpful in getting you booked in for a viewing. We pride ourselves on our excellent customer service and responsiveness, and it's always rewarding to hear positive feedback like this. We hope the viewing went well, and we look forward to assisting you further in your property search. Kind regards, Hammond & Stratford

Hi Kristofer, Thank you for taking the time to provide your feedback. We take all concerns seriously and value the opportunity to address them. • Unlocked house: In some instances during viewings, you left to walk your dogs, and on all but one occasion, we were able to reach you by phone and wait for your return to secure the property, as we were not left with a key and were unable to reach you. • Agent familiarity: We understand the importance of agents being well-acquainted with your property before viewings. While the buyers early arrival on the first viewing limited our familiarisation time, we adjusted accordingly. On subsequent visits, our agents arrived 30 minutes early and met with either you or your partner, ensuring they were fully prepared to showcase your property effectively. • Weekend cover: We understand the importance of weekend viewings for buyers and clients. That's why we offer dedicated weekend appointments with Jack, our viewing representative, who works every other Saturday or Sunday. To ensure flexibility during the initial marketing of your property, we also proposed pre-booked weekend appointments. However, we didn't receive a response to this offer. • Viewing cancellations: We empathise with the frustration caused by no-shows, which unfortunately happen occasionally but are beyond our control. In your case, this occurred only once out of 10 viewings. • Client communication: To ensure clear communication, we utilise various methods like phone, email, and text to reach our clients. We kept you informed throughout the process, including the fact that the buyer who contacted us was in a position to purchase directly without needing to sell their property first. • Location: We provide detailed location information to all potential buyers. However, some individuals still prefer to assess the area in person. We showed your property to both local and non-local viewers, and their comments on the location were consistent. • Viewings: Our entire team, including managers, are available to conduct viewings. We're committed to showcasing your property effectively, as it is in our interest to show buyers around your property. During the marketing of your property, there were a few instances where communication became difficult. This included unnecessary raised voices and the use of strong language towards our team member, particularly a younger member who was showing the property, causing them distress. Unfortunately, this situation escalated to the point where you requested our team member leave, which led to the cancellation of a scheduled viewing with a potential buyer already on their way. To ensure a more productive conversation and to fully address your concerns, we'd like to continue this dialogue directly with our branch manager. They're available to discuss your experience in further detail and explore any areas for improvement. You can reach them at 01953 451 767. We wish you all the best in your future endeavours. Kindest regards, Hammond & Stratford

Hi Lynn, Thank you so much for your kind words about Hammond & Stratford and Becky. We’re delighted to hear that you have been happy with the service during the purchase of your new home. Becky is a valued member of our team and we’re thrilled that her hard work and professionalism were appreciated. We wish you all the best. Kindest regards, Hammond & Stratford

Hi Paula, Thank you for your recent 5-star rating! While we appreciate a positive review, we noticed you didn't leave any comments. We would love to hear more about your experience with us. Would you be willing to share a few details about what impressed you? Your feedback is important to us as we strive to continuously improve our service. Thanks again for choosing Hammond & Stratford! Kind regards, Hammond & Stratford