5/5
GoogleHad a lovely experience at the viewing at the one Hundred. Jamila was a lovely lady who took time to explain everything to me as I am a first time buyer with lot of questions.
Trusted Agent profile
Guinness Homes estate agents in London and Gloucester
★★★★★
71 reviews across 2 offices and 2 platforms
Guinness Homes has two offices, in London and Gloucester. Together they have 71 reviews on two platforms, rated 2.8 out of 5 overall.
Our offices
Guinness Homes's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 55 reviews on Google only. Show every review
Google1/5
GoogleI've been trying to speak to ANYONE for a few days! They don't pick the phone up or come on to answer the CHAT ( EXCEPT THE BOT) but then they complain that they can't get hold of U! ITS EASY FOR HOUSING OFFICERS TO PUT A VISIT CARD THROUGH YA LETTERBOX TO SAY THEYVE BEEN, BUT WHEN I RING THE NUMBER 2 RESPOND 2 IT I CANT GET THROOOOOOOUGH!!
Agent replied · 16 April 2026
Thank you for getting in touch. We’re sorry to hear how difficult it’s been for you to reach us and understand how frustrating this must be. We’ve been unable to locate your details on our records. Can you please contact sales@guinness.org.uk, so we can schedule a call with yourself. Once we have the information, we’ll ensure the appropriate team gets in touch with you as soon as possible. Kind regards, Guinness Homes
5/5
GoogleJamila Junusso was a pleasure to work with. Her professionalism and clear communication made the entire experience seamless and efficient. I would highly recommend her to anyone looking for someone reliable and skilled. Truly grateful for the experience and would happily recommend her.
1/5
GoogleTrying sale house next door one off your house it not been live in for 2 years or more how can let house go like is is mad garden over grown people coming look at my run away report it still same waste time who paying rent on a house and left to go like this there people can't get a house mad 😑 …
1/5
GoogleAbsolute rubbish. Takes them over 3 months to respond to a query. Been on hold for over an hour just trying to change my direct debit details. Service charge gets massively increased every chance they get but you don't see anyone coming to do regular maintenance of the property. No refunds for not providing the services they are supposed to. Junk! Regret buying a place with them
5/5
GoogleRating only, no written review.
1/5
GoogleI live next door too one off there houses it rent but no-one been there for over 2 years want waste off good house went no one can get one try selling my house but soon look at next gone rang come out still left how can get away with it 3 year just left still thing done and no houses for people joke
1/5
GoogleRating only, no written review.
1/5
GoogleI have too many negative things to say about Guinness Homes and I have sent too many complaints emails to them to have the energy to put it into words here. Do not buy from them, avoid at all costs, do your research and trust what you’re reading!
Agent replied · 10 September 2025
Dear Pickles, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Guinness Homes has not met your expectations. We’ve spoken to the sales consultant handling your case and understand that discussions are ongoing. We will continue to work closely with you to address the situation and provide a satisfactory outcome. If there is anything further you would like to raise or if you feel there is an aspect that has not been properly acknowledged, please don’t hesitate to contact us again directly at lyonquarter@guinness.org.uk. Thank you again for your patience. Kind regards, Guinness Homes
5/5
GoogleJust want to leave a review for Rachel from the customer support team, unsure on the last name. But she’s been nothing but amazing help to me and has my best interests at heart!
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
5/5
GoogleTidy like
1/5
Google(The above name is not my name, but below is my experience): I've been waiting for 5 days for central heating to get repaired. I've explained twice to phone operatives that I was going through a family crisis, and but they were completely uncaring. Today a close family died and so I was in and out of the house, and it wasn't until late at night when I was cold that I remembered my central heating didn't work and that tomorrow I was told uncaringly that I would have to sit in my house from 8am to 5pm for a repair person. Now I realize dealing with a family member in hospital and a family member now deceased that I can't go and spend time with my family member because I have to wait all day indoors to get a 5 day central heating problem fixed. My experience has been awful, and I wouldn't wish dealing with this company when going through a crisis to anyone. Marcus. (If anyone else has a bad experience with repairs, please leave a verified user review on Trustpilot to publicly shame the company into getting better standards.)
1/5
GoogleRating only, no written review.
1/5
GoogleThe buildings just look fancy, extremely low quality material. Talk to an expert before purchasing any flat from Leaside Lock. I have water leakage in my flat only after few months, be careful with your purchase. Update 1: I wrote my first review about my flat on 1st of February. They have not done anything about the leak in my flat since that time. I reported this issue 08/03/2023, almost a year ago. I will write the updates about my flat here, read them carefully! Update 2: Today is 24/08/3024 and the issue not sorted in my flat yet. This is what you get when trust Guinness! If you want to get shi...tt for lots of money, call Guinness ASAP, they are eagerly waiting for you! update: 07/09/2024: the issue in my flat is not fixed yet. update: 14/10/2024: I gave two additional months to a new contractor, however the issue in my flat is not fixed yet.
Agent replied · 23 October 2024
Dear Majid, We apologize for the ongoing inconvenience caused by the recurring roof leak. We understand how frustrating this must be, and we are committed to resolving the issue as quickly as possible. We are sorry to hear that despite the contractor’s efforts in the previous months, the issue has persisted. Our aftercare team have already been in touch with you to schedule an appointment for the leak to be resolved. Thank you for your patience and understanding. Kind regards, Guinness Homes
1/5
GoogleAVOID. Do not buy a home with Guinness. I bought with them last year and it has been the worst decision of my life. Guinness is an awful company. They are quick to take your money, but will fail their residents when issues happen. I have been failed by so many departments. Buy with anyone else but Guinness. I would give zero stars if I could.
Agent replied · 23 October 2024
Good morning Mr Sheehan, your experience with Leaside Lock and Guinness Homes has been well documented. As you are already aware, your complaint is actively being investigated by Directors at Guinness, such is our sustained effort to resolve your issues for you. As per Google's review 'spam policy', you have already left many reviews across Google and creating a fake name 'Joe Blue' also goes against their policy of misleading or being fake. As such, we will report this review to Google. If you have any further queries about the status of your complaint, please respond to you complaints contact at Guinness. Best wishes Guinness Homes
1/5
GoogleAbsolutely horrendous. Nobody buy shared ownership with guinness homes and I say that after living 7 years in one of their properties. It is a complete scam and impossible to get out of. I have been trying to sell my flat I share with them for the last few months. Absolutely nobody on the sales teams pick the phone up. I have been on hold for 2 hours today and previous days to this for the last 4 weeks. I never get to speak to anybody. My solicitor has emailed today saying she has been trying for the last 4 weeks to contact via email and phone to no avail. I have a buyer of this flat, or so I thought yet they aren't communicating with her solicitors or mine and now I have no idea if my flat is still sold or going back for Sale which means a new RICS survey and saying goodbye to mine and my daughters new home that is ready now to move into yet I can't move anywhere because of Guinness. It's disgusting practice and I'm seeking legal action on how the hell to get out of this flat and regain my asset attached to it.
Agent replied · 26 August 2024
Dear Effy, We are committed to delivering excellent customer service, and we sincerely apologize that your experience has not reflected this standard. We take your concerns seriously and are reviewing your case with the resales & staircasing team at Guinness to address the issues you've encountered. Please know that we are dedicated to resolving this and the team will be in touch as soon as possible. Kind regards, Guinness Homes
1/5
GoogleI can't understand why we've been trying to call someone for days to buy a property in an overhead ship, we've been waiting for hours for help on how to resolve it
Agent replied · 26 August 2024
Hi Luigi, We sincerely apologise for the inconvenience you experienced with our phone lines recently. We encountered some technical issues that have since been resolved. If you’re still interested in purchasing a property with Guinness Homes or if you have any questions, please don’t hesitate to reach out to us. You can email us directly at sales@guinness.org.uk or connect with us through our social media platforms. Our dedicated team is here to assist you and will respond promptly. Thank you for your patience and understanding. Best regards, The Guinness Homes Team
1/5
GoogleGuinness Homes Hove, what a disappointment you folks turned out to be. The plan was to buy from them under shared ownership scheme and everything seemed to be going well. All paperworks from the buyer’s side were completed. In the reservation sign up meeting, they put the property value up by up by £2500! When asked about it, they said it was a “human error that I had a different figure”. This is at the stage where number of emails were exchanged over 5 weeks and financial assessment application was already submitted. So more like misinformation not a human error. Mysteriously, they wanted to sell “off plan” and when asked about a showroom they said they property might have gone by then. They set the application’s reservation deadline one day before their showroom in July! I withdrew my application but a good couple of months was wasted. Look out for other developers people they aren’t what/who they say they are. Utter failure Guinness Homes Hove.
1/5
GoogleNobody picks up the phone lines very sarcastic service.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
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Questions about Guinness Homes
Which Guinness Homes office has the most reviews?
London has the most, with 56 reviews rated 2.8 out of 5, followed by Gloucester with 31.
Where are the Guinness Homes offices?
The two Guinness Homes offices, by town:
- Gloucester: Hobbs Way, Hempsted, Gloucester, GL2
- London: Imperial Street, London, E3 3DA
