Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThese are a joke they leftt partner…
These are a joke they leftt partner four day with no shower facilities he has had issues with it since he moved in he is disabled and vulnerable i would not trust these as far as I could throw them the sooner he out of this shit hole the better wat a absolute joke they are quick to want rent but not quixk go sort a repair make no wonder places like these get taken to court and a solicitor he has already won a case against them and will win again like always
Chantelle · 31 May 2026
★★★★★ 1/5
TrustpilotTerrible Resales Experience
Been trying to sell my shared ownership home with them since the beginning of the year. After the initial engagement, they've not been very helpful, they force you to use an online estate agent of their choice, which are difficult to work with and i've had an awful experience with. They basically just list the property and do nothing else so you organise and host all viewings yourself. They also took weeks to issue the memorandum of sale wasting everyone's time.
Lee · 27 March 2026
★★★★★ 1/5
GoogleAbsolute rubbish. Takes them over 3 months to respond to a query. Been on hold for over an hour just trying to change my direct debit details. Service charge gets massively increased every chance they get but you don't see anyone coming to do regular maintenance of the property. No refunds for not providing the services they are supposed to. Junk! Regret buying a place with them
Heidi · 16 January 2026
★★★★★ 1/5
GoogleTrying sale house next door one off your house it not been live in for 2 years or more how can let house go like is is mad garden over grown people coming look at my run away report it still same waste time who paying rent on a house and left to go like this there people can't get a house mad 😑 …
Royston · 16 January 2026
★★★★★ 1/5
TrustpilotRoad not repaired
New build houses were built on the estate, the large HGV lorries had to park on a side road whilst they waited, fine. However, this caused substantial subsidence to the road and they've basically washed their hands of it. They caused the damage and CBA to fix it. Been a good few years now. Looks like the council have given up chasing too
Kevin · 30 January 2026
★★★★★ 1/5
TrustpilotDO NOT BUY
I have been living in my flat for 6 months now and I’ve never been so stressed in my life. DO NOT BUY from Guinness Homes. There are many defects and issues, all of which either are extremely slow to be addressed or aren’t addressed at all. This includes a fly infestation, entrance doors that is often left open due to the poor design of the latch mechanism, a 6 hour delay in action from Guinness Homes whilst a block of flats lost power due to extreme flooding - leaving the residents reliant on public emergency services instead, in complete darkness, with no where safe to sleep, and with water damaged properties, and multiple more instances of issues raised and not addressed in an appropriate manner. Makes being a renter for the rest of my life look appealing!
N/A · 23 June 2025
★★★★★ 1/5
TrustpilotDo NOT buy!!
Do NOT buy!!! Moving in was the biggest mistake. Guinness homes have made living here feel like a nightmare. Since moving in January there has been nothing but problems, our block has had a severe flood, raw sewage left untreated on the ground floor, mould, severe fly and cockroach infestations, all neglected by Guinness. Members of staff have been abusive, unhelpful and untruthful. Do not buy!!!!
Eleanor · 24 August 2025
★★★★★ 1/5
TrustpilotLet’s tenants run riot & make it a…
Let’s tenants run riot & make it a living hell for their long suffering neighbours.
Laura · 21 September 2026
★★★★★ 1/5
TrustpilotTerrible aftercare.
Our house was not snagged properly before it was handed over from Drew Smith, resulting in many snags that need repair. We were informed that we could not instruct our own snagger at the time of purchase. 9 Months after receiving our keys, Guinness' aftercare team has only shown incompetence to address our issues that we have been left with, many issues raised shortly after moving in.
Chris · 5 April 2024
Agent replied · 25 December 2025
Hi Chris, we're truly sorry to read through your review and hear of the issues raised. This page is for Guinness Homes - the sales & marketing department of The Guinness Partnership. However, as part of TGP, we're certain TGP would like to look into this further for you. For them to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat or call on 0303 123 1890. TGP are open Monday to Friday, 8am, 5pm (and 24 hours a day for emergency repairs). Best regards, Guinness Homes.
★★★★★ 1/5
TrustpilotShared Ownership Aborted Purchase
At the end of May 2026 I reluctantly pulled out the house purchase which had been ongoing since I first put the offer in, in November 2025.
NPH · 6 June 2026
★★★★★ 1/5
Google(The above name is not my name, but below is my experience):
I've been waiting for 5 days for central heating to get repaired.
I've explained twice to phone operatives that I was going through a family crisis, and but they were completely uncaring.
Today a close family died and so I was in and out of the house, and it wasn't until late at night when I was cold that I remembered my central heating didn't work and that tomorrow I was told uncaringly that I would have to sit in my house from 8am to 5pm for a repair person.
Now I realize dealing with a family member in hospital and a family member now deceased that I can't go and spend time with my family member because I have to wait all day indoors to get a 5 day central heating problem fixed.
My experience has been awful, and I wouldn't wish dealing with this company when going through a crisis to anyone.
Marcus.
(If anyone else has a bad experience with repairs, please leave a verified user review on Trustpilot to publicly shame the company into getting better standards.)
Tom · 20 December 2024
★★★★★ 1/5
Trustpilot1 star is too much but unfortunately…
1 star is too much but unfortunately its the lowest I can do.
Ann · 9 August 2026
★★★★★ 1/5
TrustpilotBad Bad Not Good
I have been trying to sell my mothers shared ownership flat for 13 months so far, their (Guinness) process is so littered with misinformation and incompetence it defies belief.
Misterdog · 6 November 2025
★★★★★ 5/5
TrustpilotGood review
I had a repair done today, all day repair.
Charlotte · 21 April 2026
★★★★★ 1/5
TrustpilotDO NOT BOTHER!5 months of complaining…
DO NOT BOTHER!5 months of complaining going back and forward, this company don't deserve even a star! The customer's response was shocking, with no aftercare and unprofessional behavior. They should not be fined for their bad behavior!
Lidia · 14 July 2025
★★★★★ 5/5
GoogleJust want to leave a review for Rachel from the customer support team, unsure on the last name. But she’s been nothing but amazing help to me and has my best interests at heart!
Terri-Anne · 25 February 2025
★★★★★ 1/5
TrustpilotGuinness Gaslighting Trust Pilot and…
Guinness Gaslighting Trust Pilot and the public by asking me to contact them which I have on numerous times as included in the review of 5.5.25.
Justice · 8 May 2025
★★★★★ 1/5
Trustpilot06/03/25
06/03/25 - How on earth have this company got 2.5 stars when 100% of the 3 reviews people have given left a scathing review and only 1 star?
Mr · 7 March 2025
★★★★★ 1/5
TrustpilotDO NOT BUY THESE FLATS!!
DO NOT BUY THESE FLATS!!!
Leaside · 26 May 2024
Agent replied · 25 December 2025
Dear Mr Sheehan, we believe your complaint is being handled by the complaints department at The Guinness Partnership, who have an action plan in place to investigate and hopefully resolve this for you. We're very sorry you've not had the buying experience expected at Leaside Lock and one that we've otherwise been proud to deliver with the other 287 homes sold there to date. The Guinness Partnership will be in contact with you to keep you updated on the progress of your complaint. Best regards - Guinness Homes.
★★★★★ 1/5
TrustpilotRead the review carefully
READ THIS CAREFULLY:
Majid · 2 December 2024
★★★★★ 1/5
GoogleShocking customer service I have a baby with no hot water and all people do is open the door look at the tank and close the door saying nothing is wrong... no one wants to help and I've left a complaint with no response
Leanne · 10 June 2021
★★★★★ 1/5
GoogleShocking customer service I have a baby with no hot water and all people do is open the door look at the tank and close the door saying nothing is wrong... no one wants to help and I've left a complaint with no response
Leanne · 16 April 2021
★★★★★ 1/5
GoogleTo name but a few things ,Absolutely shocking customer service, my 50/50 part rent/buy was the worst decision I have ever made. Please do not use these. You will regret it
G · 20 May 2022
★★★★★ 5/5
GoogleRating only, no written review.
Neil · 13 February 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
