Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleBeen trying to sell my shared ownership home with them since the beginning of the year. After the initial engagement, they've not been very helpful, they force you to use an online estate agent of their choice, which are difficult to work with and i've had an awful experience with. They basically just list the property and do nothing else so you organise and host all viewings yourself. They also took weeks to issue the memorandum of sale wasting everyone's time.
The most disappointing part is the communication is awful, especially as you do all the work yourself. There's no way to track what's going on on their side without calling or emailing.
I've never been able to get through to them on the phone. Today I've rang them three separate times today for example and sat on hold for 30 minutes each with no one picking up (at one point today it started to ring and then put me back on hold when no one answered). This happens every time I ring their resales and staircasing team.
If you email them you're looking at a 1-2 week response window if you do get a response. It's a pity as my house is nice, was well built and I've never had a problem with it, but all these issues with selling have really soured my experience with them.
Lee · 2 April 2026 · Guinness Homes London
★★★★★ 5/5
GoogleHad a fantastic viewing experience with Veselina and Hellyn. Very professional and took time and care showing me the apartments available.
Adam · 2 April 2026 · Guinness Homes London
★★★★★ 1/5
TrustpilotTerrible Resales Experience
Been trying to sell my shared ownership home with them since the beginning of the year. After the initial engagement, they've not been very helpful, they force you to use an online estate agent of their choice, which are difficult to work with and i've had an awful experience with. They basically just list the property and do nothing else so you organise and host all viewings yourself. They also took weeks to issue the memorandum of sale wasting everyone's time.
The most disappointing part is the communication is awful, especially as you do all the work yourself. There's no way to track what's going on on their side without calling or emailing.
I've never been able to get through to them on the phone. Today I've rang them three separate times today for example and sat on hold for 30 minutes each with no one picking up (at one point today it started to ring and then put me back on hold when no one answered). This happens every time I ring their resales and staircasing team.
If you email them you're looking at a 1-2 week response window if you do get a response. It's a pity as my house is nice, was well built and I've never had a problem with it, but all these issues with selling have really soured my experience with them.
Lee · 27 March 2026 · Guinness Homes Gloucester
★★★★★ 1/5
GoogleRating only, no written review.
Guess · 26 March 2026 · Guinness Homes London
★★★★★ 1/5
GoogleI’m in the process of exchanging and completing, I must say I’m so so disappointed in this. Instead of taking 10 days to sort my documents out it’s been 5 weeks. Both myself and the seller are ready to move, I am having to call myself to you guys even when I’ve been told I will get a call back, which I never did. I have now gone to call you guys and seems like my number has been blocked. I will never be using again. everyone I’ve spoken too seem fed up, when surely you can understand my frustration, never again …….
Hannah · 26 March 2026 · Guinness Homes London
★★★★★ 5/5
GoogleAll developments from Guinness are great, it’s hard to choose one flat. The process with them was easy and quick. Everything was explained clearly. Huge thank you to Lauren and Jamila who provided enormous support throughout the process and made it feel less stressful. I love my new flat!!!
Adrianna · 16 March 2026 · Guinness Homes London
★★★★★ 5/5
GoogleHad a lovely experience at the viewing at the one Hundred. Jamila was a lovely lady who took time to explain everything to me as I am a first time buyer with lot of questions.
Dibil · 16 March 2026 · Guinness Homes London
★★★★★ 1/5
GoogleI've been trying to speak to ANYONE for a few days! They don't pick the phone up or come on to answer the CHAT ( EXCEPT THE BOT) but then they complain that they can't get hold of U! ITS EASY FOR HOUSING OFFICERS TO PUT A VISIT CARD THROUGH YA LETTERBOX TO SAY THEYVE BEEN, BUT WHEN I RING THE NUMBER 2 RESPOND 2 IT I CANT GET THROOOOOOOUGH!!
DSinny · 16 February 2026 · Guinness Homes London
Agent replied · 16 April 2026
Thank you for getting in touch. We’re sorry to hear how difficult it’s been for you to reach us and understand how frustrating this must be.
We’ve been unable to locate your details on our records. Can you please contact sales@guinness.org.uk, so we can schedule a call with yourself. Once we have the information, we’ll ensure the appropriate team gets in touch with you as soon as possible.
Kind regards,
Guinness Homes
★★★★★ 5/5
GoogleJamila Junusso was a pleasure to work with. Her professionalism and clear communication made the entire experience seamless and efficient. I would highly recommend her to anyone looking for someone reliable and skilled. Truly grateful for the experience and would happily recommend her.
Che · 16 February 2026 · Guinness Homes London
★★★★★ 1/5
TrustpilotRoad not repaired
New build houses were built on the estate, the large HGV lorries had to park on a side road whilst they waited, fine. However, this caused substantial subsidence to the road and they've basically washed their hands of it. They caused the damage and CBA to fix it. Been a good few years now. Looks like the council have given up chasing too
Kevin · 30 January 2026 · Guinness Homes Gloucester
★★★★★ 1/5
GoogleTrying sale house next door one off your house it not been live in for 2 years or more how can let house go like is is mad garden over grown people coming look at my run away report it still same waste time who paying rent on a house and left to go like this there people can't get a house mad 😑 …
Royston · 16 January 2026 · Guinness Homes Gloucester
★★★★★ 1/5
GoogleAbsolute rubbish. Takes them over 3 months to respond to a query. Been on hold for over an hour just trying to change my direct debit details. Service charge gets massively increased every chance they get but you don't see anyone coming to do regular maintenance of the property. No refunds for not providing the services they are supposed to. Junk! Regret buying a place with them
Heidi · 16 January 2026 · Guinness Homes Gloucester
★★★★★ 5/5
GoogleRating only, no written review.
Mehrta · 16 January 2026 · Guinness Homes London
★★★★★ 1/5
GoogleI live next door too one off there houses it rent but no-one been there for over 2 years want waste off good house went no one can get one try selling my house but soon look at next gone rang come out still left how can get away with it 3 year just left still thing done and no houses for people joke
Royston · 16 January 2026 · Guinness Homes London
★★★★★ 1/5
TrustpilotBad Bad Not Good
I have been trying to sell my mothers shared ownership flat for 13 months so far, their (Guinness) process is so littered with misinformation and incompetence it defies belief.
I need to sell the flat to fund her care home fees.
It took her as a cash buyer and a vacant possession flat 7 months to purchase, I can now see why. (real world as little as 3 weeks)
I paid £350 for their ‘standard management pack, which will be made available within 10 days’.
It arrived yesterday 48 days after payment, then only as a result of me spending 3 days chasing them and threatening to raise the query to the chair of Guinness.
This is just one of many delays caused by Guinness.
Does this delay qualify for the Guinness book of records?
Interestingly the email attached to the form contained this.
I can see that it might now be being dealt with as a Transfer of Equity rather than a sale, and if so Homeowner Legal Services, who you are in contact with, are best placed to assist.
So the head of ‘team resales’ doesn’t know whether his team or ‘team legal services’ is responsible for providing the form, worrying.
Though it’s probably the old deflection technique of two ‘teams’ blaming each other for delays.
I wonder how quickly they will respond when I take them to the small claims court to recover my some £ 300 loss caused by the delay. I’d say less than 2 hours.
My advice is don’t consider buying a Guinness shared ownership property, they might look cheap as you are only purchasing some 70% of the value, but the trauma nullifies any cost savings over ‘the real world’.
How does this ’benefit the community’ or help with the housing crisis, non whatsoever.
On the plus side the Birchcroft flats are reasonably well kept.
Yes I have called your ‘helpline’ to be told after an hour on hold “ someone will get back to you, though probably not this afternoon” that was October 16th, it’s now 5th November.
Misterdog · 6 November 2025 · Guinness Homes Gloucester
★★★★★ 1/5
GoogleRating only, no written review.
A · 16 October 2025 · Guinness Homes London
★★★★★ 1/5
TrustpilotDo NOT buy!!
Do NOT buy!!! Moving in was the biggest mistake. Guinness homes have made living here feel like a nightmare. Since moving in January there has been nothing but problems, our block has had a severe flood, raw sewage left untreated on the ground floor, mould, severe fly and cockroach infestations, all neglected by Guinness. Members of staff have been abusive, unhelpful and untruthful. Do not buy!!!!
Eleanor · 24 August 2025 · Guinness Homes Gloucester
★★★★★ 1/5
GoogleI have too many negative things to say about Guinness Homes and I have sent too many complaints emails to them to have the energy to put it into words here. Do not buy from them, avoid at all costs, do your research and trust what you’re reading!
Pickles · 11 August 2025 · Guinness Homes London
Agent replied · 10 September 2025
Dear Pickles,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Guinness Homes has not met your expectations.
We’ve spoken to the sales consultant handling your case and understand that discussions are ongoing. We will continue to work closely with you to address the situation and provide a satisfactory outcome.
If there is anything further you would like to raise or if you feel there is an aspect that has not been properly acknowledged, please don’t hesitate to contact us again directly at lyonquarter@guinness.org.uk.
Thank you again for your patience.
Kind regards,
Guinness Homes
★★★★★ 1/5
TrustpilotDO NOT BOTHER!5 months of complaining…
DO NOT BOTHER!5 months of complaining going back and forward, this company don't deserve even a star! The customer's response was shocking, with no aftercare and unprofessional behavior. They should not be fined for their bad behavior!
Lidia · 14 July 2025 · Guinness Homes Gloucester
★★★★★ 1/5
TrustpilotDO NOT BUY
I have been living in my flat for 6 months now and I’ve never been so stressed in my life. DO NOT BUY from Guinness Homes. There are many defects and issues, all of which either are extremely slow to be addressed or aren’t addressed at all. This includes a fly infestation, entrance doors that is often left open due to the poor design of the latch mechanism, a 6 hour delay in action from Guinness Homes whilst a block of flats lost power due to extreme flooding - leaving the residents reliant on public emergency services instead, in complete darkness, with no where safe to sleep, and with water damaged properties, and multiple more instances of issues raised and not addressed in an appropriate manner. Makes being a renter for the rest of my life look appealing!
N/A · 23 June 2025 · Guinness Homes Gloucester
★★★★★ 1/5
TrustpilotGuinness Gaslighting Trust Pilot and…
Guinness Gaslighting Trust Pilot and the public by asking me to contact them which I have on numerous times as included in the review of 5.5.25.
Justice · 8 May 2025 · Guinness Homes London
★★★★★ 1/5
Trustpilot06/03/25
06/03/25 - How on earth have this company got 2.5 stars when 100% of the 3 reviews people have given left a scathing review and only 1 star?
07/03 00:40 - noticed my review was live and that guinness homes now have 4 1 star reviews, no positive reviews at all and have been given a 2.6 star rating by trustpilot!?
Mr · 6 March 2025 · Guinness Homes Gloucester
★★★★★ 5/5
GoogleJust want to leave a review for Rachel from the customer support team, unsure on the last name. But she’s been nothing but amazing help to me and has my best interests at heart!
Terri-Anne · 25 February 2025 · Guinness Homes Gloucester
★★★★★ 5/5
GoogleRating only, no written review.
Neil · 13 February 2025 · Guinness Homes Gloucester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
