Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGreat company, Yvonne was great!
I reserved my plot at the beginning of February and was moved in the end of March no stress and thank you to Yvonne at College Gardens in Middlesbrough she was professional helpful and went the extra mile, I’m very happy with my beautiful home Thank you
Debbie · 23 April 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Debbie, thank you for your review. We love to hear about our customers experiences and their home buying journey. Your feedback will be passed over to Yvonne, she will appreciate it. We are happy you love your new home, all the best! Kind Regards
★★★★★ 5/5
TrustpilotI would just like to take the time out…
I would just like to take the time out and compliment the great service from the sales department team Deboarah in particular at Gleeson homes Holbeck Park. She was amazing, supportive, polite and very welcoming when we had our first appointment. She went above and beyond to help us secure a home at Holbeck Park. Asset to the company and always a pleasure to be dealing with Deboarah. Just want to say a massive thank you.
Asad · 23 April 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Asad, thank you for your review. We are happy you had a great experience at Holbeck Park, Deborah will be very grateful for your comments and will appreciate it. Kind Regards
★★★★★ 5/5
TrustpilotKelly Annesley, Erin Court
We’ve reserved our plot last may/June we finally got our keys 14th April. And I can honestly say we’ve not had a single issue with gleesons. There very helpful, happy to answer any questions and will fix any little blemish marks you come across (not many at all). Philip in our sales office has been brilliant, he responds quickly, happy for us to go i any time to help us or show us around. Our house looks beautiful! We are so happy to start our next chapter in our little home. Erin court.
Kelly · 17 April 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Kelly, thank you for your review. We love to hear about our customers experiences and their home buying journey. Philip will appreciate your lovely feedback. We are glad you love your new home, all the best! Regards
★★★★★ 5/5
GoogleMoved in December 20? Love!!!
Chris · 16 April 2022 · Gleeson Homes Cumbria Carlisle (Moorside Drive)
★★★★★ 5/5
GoogleTop class customer service from the Sales Person, Denise, extremely professional, efficient and welcoming!
Susan · 16 April 2022 · Gleeson Homes Cumbria Carlisle (Moorside Drive)
★★★★★ 1/5
GoogleHmmmm, where do I start...
Poor workmanship, 2nd rate and the ethos of the company is rotten from the top down. I'm sure the staff members know who I'm talking about. Careful not to choke on a hair woof woof. What a joke.
Dan · 16 April 2022 · Gleeson Homes Cumbria Carlisle (Moorside Drive)
★★★★★ 5/5
TrustpilotRecently completed on a Gleeson Tyrone…
Recently completed on a Gleeson Tyrone at Moorland Green site so very early days but so far can only say good things about everyone involved including Rachel the sales lady and Libby who works on site also the site manager but apologies I’m bad with names, anyway service has been great I chose to move a light fitting in the kitchen which of course left a hole in the ceiling this was nothing to do with Gleeson but they kindly came and patched and painted the ceiling for me, also there was a little breakdown In communication regarding extras nothing major and was resolved prior to completion anyway but as a goodwill gesture they again kindly offered to provide the garden gate for free, all in all have been impressed so far
Andy · 7 April 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Andy, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are happy your issues have been rectified quickly. All the best in your new home. Kind regards
★★★★★ 5/5
TrustpilotVery helpful sales executive!!!
Hi I would just like to say a massive thank you to gleeson homes sale Executive Mauricia at the Northbeck Grange site she has been so amazing throughout and always straight to the point,her advice has been really helpful and as a result of this we have managed to secure our dream home we are hoping to move in later this year, I understand how stressful it may be for Mauricia as this is a very busy site however this has not stopped Mauricia from delivering an expectational service, thank you so much Mauricia.
Imran · 30 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Imran, thank you for your review. We love to hear about our customers experiences and their home buying journey. Mauricia will appreciate your lovely feedback. We hope you love your new home when it is complete, all the best! Regards
★★★★★ 1/5
GoogleRating only, no written review.
Erin · 29 March 2022 · Gleeson Homes Cumbria Carlisle (Greymoor Way)
★★★★★ 4/5
GoogleRating only, no written review.
Derek · 29 March 2022 · Gleeson Homes Cumbria Carlisle (Greymoor Way)
★★★★★ 5/5
GoogleGood place
Stephen · 29 March 2022 · Gleeson Homes Cumbria Carlisle (Greymoor Way)
★★★★★ 1/5
TrustpilotThe sales team was amazing in buying…
The sales team was amazing in buying the house but can’t say the same for custom care, I’m very disappointed in how they deal with defects, I have logged in defects in which they send someone to look at my poorly fitted carpets and no hot water then not followed up I’ve been left with a newborn with hot water that doesn’t work carpets coming up and I had a massive leak which has stained the wall, would not recommend I have been in touch with everyone I can, why put a defects app in place if they don’t get sorted? Only been in the house a few months.
Shannen · 24 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Shannen, thank you for your review. We are sorry to hear about the issues you are experiencing in your new home. I can see your details on our system and your complaint has been passed over to the relevant department, someone will be in contact shortly. Regards
★★★★★ 5/5
TrustpilotOur Gleeson Cork
From the moment we first looked at the new development we are on we fell in love with Gleeson homes, the staff at the sales centre (Shelly!) Are amazing, even the builders are friendly! Yes we have had problems which comes with every new build property but Gleeson have been quick to resolve for us!
Megan · 24 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Megan, thank you for your review. We love to hear about our customers experiences and their home buying journey. We are happy your issues have been rectified quickly. All the best in your new home. Kind regards
★★★★★ 5/5
TrustpilotWe love this developer!
We love our house! Any problems have always been fixed perfectly and quickly. The site team and sales were incredible through our entire purchase journey. We love the quality of our house and would never look back. Affordable quality homes! 5 stars! Thank you gleeson!
AB · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi, thank you for your review. We love to hear about our customers experiences and their home buying journey. We appreciate the lovely feedback. Kind Regards
★★★★★ 1/5
TrustpilotNo joy from gleeson
We moved into our home in redcar in may 2021. We agreed with gleeson that they could fence half of our garden off so it was convenient for them to erect the garage at the back of our house. Problems started when we were getting utility bills for house number 35 I live at 32 this took myself almost 6 months to sort out gleeson wanted nothing to do with it there is 4 houses on this estate that are numbered wrongly this was the cause of the mix up of utility bill. The site has not been finished but is been investigated this week we find out the neighbouring land actually own some of the land our garden has been fenced off we have had all our garden landscaped so this will cause massive stress to us. We have also just been told this week (21/3/22) that the plants and Shrubs that we were told we’re going to the left of our house out the front are not going to be there now because it does not belong to gleeson.
Lisa · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi, thank you for your review. We are sorry to hear about the experience you are having with Gleeson. I have passed your details over to our customer care department who will look into this further for you and someone will be in contact. Regards
★★★★★ 4/5
TrustpilotWould recommend!
Happy with our experience so far! Any issues we Had were rectified straight away and any that wasn't a quick fix have been penciled in to fix, nothing major! Customer service very helpful and the site assistant manager can't do enough for you. Lovely house, just wish it had more built in storage and garden fences included! Would recommend a gleeson home definitely!
Keeley · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Keeley, thank you for your review and your kind words. We are very happy you love your new home and would recommend Gleeson. All the best in the future. Regards.
★★★★★ 4/5
TrustpilotGood & affordable
We’ve lived in our Gleeson Tyrone for over 2 years now and never had any major issues. All small snags were fixed and the overall finish of our house was good. Only reason for not giving 5 stars was the lack of communication sometimes when having issues rectified. This weren’t all the time but sometimes would take a few days to have a reply. Overall we love our home and would happily buy another
Dempsey · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Dempsey, thank you for your review. Apologies that the communication has been slow at times, the team do try their best to prioritise all defects and get these resolved as quickly as possible for customers. We are happy you love your home. Regards
★★★★★ 5/5
TrustpilotI Purchased my gleeson cork (Ex show…
I Purchased my gleeson cork (Ex show home) back in 2019.From the start of purchasing my property the process has been delightful. Any issues Gleeson have been quick to rectify.I understand no two experiences are the same but regardless to which builder you choose you will find people with a ‘bad experience’ as houses are man made and mistakes can happen.
Daniel · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Daniel, thank you for your review and your kind words! We are happy your issues have been rectified quickly and your journey with Gleeson has been delightful. Regards
★★★★★ 5/5
TrustpilotReasonable priced house
Reasonable priced house, very little amount of snags (which shocked me as I worked in customer care for electrical contractors of new builds and saw many builders had loads). Any little issue we’ve had was sorted in a reasonable time too. My only regret is not getting a 4 bed instead!
Chantel · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Chantel, thank you for your review. We are happy you love your new home. Our team are always happy to help with any concerns. All the best in your new home! Regards
★★★★★ 5/5
TrustpilotSo far so good…
We have recently reserved a home with Gleeson and everything has been smooth sailing so far! Our sales executive rings or sends us email updates each week and when we have had any queries they have been very accommodating to help :)
Georgia · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Georgia, thank you for your review. We love to hear about our customers experiences and their home buying journey. We hope you love your new home when it is complete, all the best! Regards
★★★★★ 4/5
TrustpilotOverall okay...
We reserved our home in April 2021 and moved in a week before Xmas! Now leading upto completion we was called every week by our sales lady to give us an update.. the lucky thing we only lived 5 mins down the road so we got to see each stage of the build process from foundation to final finished house!. Yes when we got the keys we had more then a few snags but these was completed really quickly and honestly can't fault our site assistant enough he's been more then helpful since completing getting stuff sorted for us! The one down side to our journey for me is the way the gardens are left.. I think it's awful. They arnt flatten or rotivated mine was left with nuilding materials in it. My garden is on a slant so will need drainage tried to fight this and was just pushed back by gleeson... this is now going to cost us a good amount of money to sort out :( and we will probably not get a garden for summer as its a big job to sort if you don't pay for the grass or slabs which tbh the prices gleeson charge are into the thousands! We are happy with the house itself and it's a great family home great size and we have alot of land with it too!
Jade · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Jade, thank you for your review. We love to hear about our customers experiences and their home buying journey. In regards to your garden, if you are experiencing issues, please log onto my Gleeson portal and log this, then a member of our team can assist you further. Regards
★★★★★ 5/5
TrustpilotLovely staff and good timescales great…
Lovely staff and good timescales great houses
Lucy · 23 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Hi Lucy, thank you for your review. We hope you love your new home. Kind Regards
★★★★★ 1/5
TrustpilotI looked to purchase a property from…
I looked to purchase a property from gleeson in February 2022 at The Pastures in Bilsthorpe A decent development. In a nice location. Unfortunately, the properties are very small and have covenants such as you're not allowed to change the colour of your door without permission and then paying £250. Or that you can't park in front of your house. 'YES', you can't park. In front of your own home that you have paid for and own(even if you own 100% of it and bought it in cash), you can't upgrade your drive. You can't build a shed on your back garden. Once inside the properties, you soon realise that they have zero or next to zero storage. The plot of land that the house sits on is extremely small. Then there's the price. We measured the house and found that 2-4 bedroom houses are almost the same size bar a few metres. Then there's the walls you can push your elbow through them. But let's get back to the price. A 3 bedroom starts at £179'000 the Tyrone. But it's actually the size of a two bedroom. Then, there are the reviews; many are 1* reviews. I have nothing against gleeson homes but a recent study found that the majority or new build homes built by the likes of gleeson and Permisson homes, both budget builders failed to have critical fire proofing installed and on the open resell market almost all of these budget homes could not be resold at anywhere near what the original owners bought them for when new. What they found was that the new build homes bought with equity loan or share to buy incentives were sold with a premium for example the Tyrone (3 bed semi) was around £139000 in real terms I.E that is the price most people would actually pay for it but when sold with an incentive like an equity loan or help to buy shared ownership the house price could be increased considerably. Sometimes called a new house premium. But to be fair to Gleeson, the houses they build are the cheapest of all the budget house builders. The only problem is that house prices have gone up so much that budget houses like the houses at the pastures simply aren't cheap anymore. The next 3 bed semi detached house at the Pastures was £219000 and again it was tiny. But let's not blame gleeson; they are trying their best to build low-cost homes. It's the government who is to blame. But finally, if you are about to buy a gleeson home, then you need to go onto Trustpilot and look at the reviews. And if you're having trouble finding the money to buy your own home, maybe do what I did. I'm in my 50's and having split with my ex and sold my old home, thought shared ownership was the only way to get back on the property ladder and felt awkward and vulnerable not having my own home having owned a home all my life. But, having looked into shared ownership and government backed equity loans as ways of financing the purchase of a new home. I've finally come to the conclusion that they are all a rip-off. You pay for the privilege of borrowing loads of money and you don't even actually own the home you live in and you can't sell on it on the open market because no one in the real world will pay the over inflated price you paid for what will now be a 2nd hand home. So, do what I did. Save up your pennies, maybe cash in part of a pension if you're over 55 and buy a home that you can own. I've just bought one. And my new home is freehold. It's not a brand new home, but it's a recent build in a decent area. It's hard to believe that new homes built just 10 years ago were built so much better than some of the budget homes being built today, but it's true. If you want to buy a decent new home, one that will last and one that you can treat as your own, don't buy a gleeson home. You've been warned.
🌟 · 22 March 2022 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotWe do not recommend !!No No No!!!
We do not recommend !!! There were many corrections at home, still a lot they did not. Dirt, water, rubble, rubbish, stones in front of the house is terrible !!! Silence they don't do what they should say and that's it. They block on Facebook, delete my photos, do not respond to emails. They lost our keys, replaced the locks after 2 months, damage to the house from December to today, cabinets, doors, fungus, etc. a lot of it !!!! No no no, I'm worried what it looks like in front of the house, a nightmare !!!! We do not recommend Gleeson !!!!
Ewelina · 17 March 2022 · Gleeson Homes Cumbria Aspatria
Agent replied · 15 June 2024
Good afternoon EwelinaThank you for taking the time to leave us a review.Having looked into the comments you have posted; I can see from the system that our Customer Relations Manager and Customer Care Coordinator have both been in regular contact with you regarding the issues you have raised.Please can you check your email records to ensure you have seen our most recent updates that we have recently provided. The dates of our correspondence for your reference are 01/03/2022, 11/03/2022 and 17/03/2022 plus the messages sent to you directly by our Customer Care Co-ordinator via Facebook. As previously communicated via our Customer Relations Manager, we sincerely apologise for the initial issue you faced when moving into your home, which we are please has now been rectified. As you are aware, the other snagging issues are being worked on as we speak to secure contractor availability. We will contact you directly to arrange appointments convenient for you. If you do have any further issues that have not already been raised, please log them on your My Gleeson account. My Gleeson is accessible to you 24 hours a day and allows you to raise any concerns at your own convenience. Kind RegardsGleeson Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.