Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExcellent support as our business has grown
We’ve had a really positive experience with Eddisons managing our business premises.
As The MINI Repair Shop has grown, we’ve expanded from our original premises to now leasing three units on the same site. Will and Charlotte have been fantastic throughout, continually supporting us as the business has developed and our requirements have changed.
They’re always approachable, responsive and helpful, whether that’s dealing with leases, liaising with the landlord or helping us work through the practicalities of expanding into additional units.
What’s impressed us most is that their support goes beyond simply managing the property. They’ve taken a genuine interest in our business and its growth, even helping to arrange media coverage and publications highlighting our expansion and what we’ve achieved.
It’s refreshing to deal with people who genuinely seem to want the businesses on their sites to succeed.
A big thank you to Will, Charlotte and the wider Eddisons team for all their continued help and support. We wouldn’t hesitate to recommend them.
Steven · 3 September 2026 · Eddisons Commercial Limited Huntingdon
★★★★★ 5/5
TrustpilotBTG Eddisons & Roy Pugh Auctions Are At The Top of This Old Soul’s List
BTG Eddisons, (formerly Roy Pugh Auctions) have been a firm favourite at this old soul’s end of the keyboard for more than 25 years.
Why?
This is a very trustworthy firm of auctioneers and consistently offers top quality and interesting property under the hammer.
We are not supposed to have favourites, but BTG Eddisons are in our top three firms of property professionals across the UK.
So for all the time, effort, dedication and passion made by the team at BTG Eddisons keeping the old Roy Pugh and new BTG Eddisons service at the top of its game… a heartfelt thank you. Russ McLean, Unique Property Bulletin.
Russell · 26 August 2026 · Eddisons Commercial Limited Huntingdon
★★★★★ 5/5
TrustpilotVery Good Estate Management
Just over a year ago BTG Eddisons were appointed to manage our residential estate of 90 mixed freehold and leasehold properties along with gardens, garage blocks and car parks at Lincoln. In that time long needed improvements have been made by agreement with the management company. Regular inspections are carried out with issues and suggestions reported. Reliable contractors have been appointed to ensure the estate remains in good and safe condition. Budgets are prepared in a clear format and approved by directors before being implemented. Regular meetings have been put in place and residents are able to make contact at any time if they have concerns. From experience all customer contacts at Eddisons are polite, friendly and helpful. The directors and shareholders have all expressed satisfaction with the way that Ashley, and lately Amy, manage our estate.
Chaserfree · 10 August 2026 · Eddisons Commercial Limited Huntingdon
★★★★★ 5/5
TrustpilotResponsive and helpful staff
I own commercial property which is managed by the Lincoln office, but live at some distance away. I have found that staff are responsive and helpful, and are good at keeping me informed about what is going on.
PS · 10 August 2026 · Eddisons Commercial Limited Huntingdon
★★★★★ 1/5
TrustpilotEddisons poor management.
Eddisons manage a building where I own a flat. They are quick to demand service charges etc. but do very little for the money. The paintwork has been in a dreadful state for years and they do nothing. Avoid.
Sam · 20 July 2026 · Eddisons Commercial Limited Huntingdon
★★★★★ 1/5
TrustpilotI feel sorry for the landlords
Contacted them multiple times for a rental unit, no response, very poor communications. I feel sorry for the landords.
Chris · 27 June 2026 · Eddisons Commercial Limited Huntingdon
★★★★★ 1/5
TrustpilotThe worst letting agency!
The worst letting agency!
I have lived in this property, which I rent through Eddisons, for the last ten years.
I have been without heating for months, and my daughter’s bedroom had severe damp and mould that made it unfit to live in. It took five months for them to acknowledge the condition of the room and the impact it had on my daughter’s health. I had to email and call constantly for them to take the matter seriously.
The windows were inadequate, and it took months and months of emails, along with a medical assessment linking my daughter’s asthma to the damp, before they finally took the issue seriously.
Now we have mushrooms growing inside the property due to a condemned bathroom, which the estate agent claims is “normal”. My family and young children have all developed persistent coughs.
On top of this, the first thing the estate agent mentions is rent arrears from six years ago, when I refused to pay rent because we had no heating for my young children. At that point, I was desperate for them to take my pleas seriously.
They take zero accountability and instead blame their tenants for living in unfit housing conditions. Considering the serious risks this has posed to young children, and the laws that have been introduced to protect families, I am disgusted by their conduct.
Allia · 18 June 2026 · Eddisons Commercial Limited Huntingdon
★★★★★ 1/5
TrustpilotPoor communication
Sought a land valuation however declined due to lack of team capacity after making me wait for several weeks. Very poor.
Luke · 29 April 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review. We're sorry, waiting several weeks only to be told we couldn't proceed with your land valuation is not the experience we want anyone to have. We take this seriously and would like to understand what happened and whether there is anything we can do to help. Please reach out to us at reviews@eddisons.com and we'll look into this as a priority.
★★★★★ 5/5
TrustpilotThis was mine and my partners first…
This was mine and my partners first private renting. While its still early days, Amy has been absolutely wonderful helping with our concerns and we hope to a continued positive experience.
Thank you Amy xx
Joe · 6 April 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review, and congratulations on your first private rental! Starting out can bring plenty of questions, so we're delighted Amy has been there to help every step of the way. We'll pass your kind words on to her. We're committed to making sure your experience stays just as positive throughout your tenancy. Please don't hesitate to reach out whenever you need us.
★★★★★ 1/5
Trustpilot**AUCTION
**AUCTION - BUYER BEWARE*
Purchased a piece of furniture from Their Auction which was not described as ‘Built In’. I had to send two restorers with cutting gear to remove it as it was fixed in-place to the wall and floor. We emailed video and picture evidence of the removal. I was promised a proceedure response, however this was not provided, the only thing provided was a verbal and written unprofessional response of denial.
Adam · 16 March 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review, Adam. Viewing appointments were available for this sale on 26 and 28 February, and condition reports were available on request prior to bidding. Our lots are sold as seen, and buyers who choose not to inspect before bidding do so at their own risk. We're pleased the item was successfully removed by your team. Should you wish to discuss the matter further, please contact us directly at reviews@eddisons.com.
★★★★★ 1/5
TrustpilotThey will ignore you for years
I own a rental property which is managed by Eddisons. Over the years the property has had significant water damage and leaks due to a lack of required maintenance by Eddisons to the roof and gutters. They only stepped in and accepted responsibility when water was pouring into the flat and was a safety hazard to my tenants. They never ever reply...to get a response from Mark or Jason you must ring or email several times a day, for weeks on end. But they will ignore you for months. Every single action or simple request is like getting blood from a stone.
They are the least professional or reliable company I have ever dealt with. They still owe me several promised tasks in the flat like sorting the rotting windows and I know many other owners in the development have been chasing them for years too. It is routine how often we have to discuss their incompetence in our owners forum.
If you can - avoid them at all costs.
Tori · 15 March 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review. We're sorry you feel this way. We do want to clarify that the water ingress was fully resolved, an insurance claim was secured to cover internal redecoration costs, and regular gutter inspections are now in place. Our colleague Mark also visited the property personally during works. We understand some concerns remain and we take all feedback seriously. We'd genuinely welcome the opportunity to speak with you directly about any outstanding matters. Please contact us at reviews@eddisons.com and we'll do our best to help.
★★★★★ 1/5
TrustpilotUtterly useless
Utterly useless. Pure incompetence. Lazy, unresponsive, devoid of integrity.
Richard · 15 March 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review. We're sorry to hear you've had such a poor experience. This is not who we are, and it's not the standard our clients deserve. We'd really value the chance to speak with you, understand what happened, and put things right. Please reach out to us directly at reviews@eddisons.com and we'll treat this as a priority. Your feedback matters to us.
★★★★★ 5/5
TrustpilotIt’s been a pleasure working with BTG…
It’s been a pleasure working with BTG Eddisons. The team are friendly, professional and easy to work with. They’re always happy to help and flexible when needed.
Highly recommend working with them!
Shannon · 10 March 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review. We're really pleased to hear you've had such a positive experience with our team. Being professional, flexible and easy to work with is something we take seriously, so it's great to know that's come through. We look forward to continuing to work with you. And if you ever need anything, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotProactive, organised and easy to work with
We’ve worked with BTG Eddisons for several years in a professional capacity and have consistently found the team proactive, organised and easy to work with.
Their communication is clear and their approach collaborative, which makes campaigns run smoothly from start to finish.
We value our long-standing relationship and look forward to continuing to work together.
Gemma · 20 February 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review, and for such kind words after several years of working together. Knowing our team has been proactive, organised and easy to work with means a great deal to us. We believe the best results come from genuine collaboration and clear communication so it's wonderful to hear this is reflected in your experience. We're proud of the relationship we've built and genuinely look forward to continuing to work together. Here's to many more successful campaigns ahead.
★★★★★ 5/5
TrustpilotStandard, easy, and straight forward
Now a tenant at one of Eddisons' properties. Process was very straight forward - viewed, accepted, and moved in. The letting agent was incredibly helpful and professional.
Lewis · 17 February 2026 · Eddisons Commercial Limited London
Agent replied · 2 June 2026
Thank you for your review. We're delighted to hear your letting experience was so smooth, from viewing right through to moving in. It's wonderful to know our letting agent made such a positive impression; we'll be sure to share your kind words with them. We hope you're settling into your new home well. If there's anything you need going forward, please don't hesitate to reach out. We're always happy to help.
★★★★★ 1/5
TrustpilotSCAMMERS NEVER BUY Or BID on HOUSES OR…
SCAMMERS NEVER BUY Or BID on HOUSES OR COMMERCIAL LAND OR BUILDING THEY KEEP DEPOSIT ADD FAKE FEES THEN DO YOU DIRTY NO REFUND
Adam · 9 February 2026 · Eddisons Commercial Limited London
★★★★★ 5/5
TrustpilotRenting Privately in Lincoln
I'm privately renting my apartment with Eddisons in Lincoln and have had the best experience with Amy, who led me through the entire process. She's been incredibly responsive to my queries, proactive and friendly throughout, which makes renting on my own for the first time so much less scary. Be that a janky letterbox, adjustments to the (very detailed!) inventory or queries about meters - she's been super helpful and was able to resolve all questions I've had so far within a very short time frame. Super happy with my experience, thank you Amy! :)
LadyBlack909 · 27 January 2026 · Eddisons Commercial Limited London
Agent replied · 23 February 2026
Thank you for your wonderful review. We're delighted Amy made your first rental experience so positive. Her responsive, proactive approach is exactly what we aim for at BTG Eddisons, and we're thrilled she helped you navigate everything from inventories to letterboxes with ease. We'll pass your kind words on to Amy. Please reach out anytime you need support.
★★★★★ 1/5
TrustpilotEddisons Transport Morally Redundant
Eddisons Transport provided a mislabelled plan claiming a mini-roundabout in Maids Moreton met safety standards. It did not. I have raised with Mark Foster and Phil Wooliscroft and they had zero interest in correcting this. A morally redundant company
Further to Eddisons response there is nothing on the public record showing that Buckinghamshire Council have confirmed the mini-roundabout conforms to CD116 safety standards. I’m giving Eddisons the opportunity here to provide that evidence. It seems Eddisons believes it can submit mislabelled plans and drawings and it’s the Council’s fault if they don’t meet safety standards. That is a morally deficient position for a company to adopt.
Jeremy · 17 January 2026 · Eddisons Commercial Limited London
Agent replied · 23 February 2026
Hi Jeremy,
All work for the Maids Moreton scheme was reviewed by the council and confirmed as acceptable against the relevant safety standards as part of the planning process, and was approved accordingly.
★★★★★ 5/5
Trustpilot5 STAR SERVICE
LONG TERM USER OF SERVICE
Tahir · 6 January 2026 · Eddisons Commercial Limited London
Agent replied · 23 February 2026
Thank you for your review. It's fantastic to hear you've experienced 5-star service throughout our partnership. Long-term relationships like yours are what we value most at BTG Eddisons. We're proud to have consistently delivered the expert support you deserve and look forward to continuing to work alongside you. Please reach out anytime.
★★★★★ 1/5
TrustpilotExtremely unprofessional and misleading…
Extremely unprofessional and misleading with their recruitment. Please avoid at all costs.
Mehboob · 28 November 2025 · Eddisons Commercial Limited London
Agent replied · 23 February 2026
Thank you for your review. We're genuinely sorry to hear about your recruitment experience. This doesn't reflect the professional standards we expect at BTG Eddisons, and we take your concerns seriously. We'd welcome the opportunity to discuss this with you directly and work towards a resolution. Please contact us at reviews@Eddisons.com so we can address your concerns properly.
★★★★★ 5/5
GoogleI would highly recommend Eddiosns, in particular Ibrahim Beg. I recently had a valuation report completed for a new project. Ibrahim was professional, efficient, and delivered the report within a very short timeframe to meet our deadlines. I will definitely recommend them to other property investors.
Savva · 16 November 2025 · Eddisons Commercial Limited London
★★★★★ 1/5
Trustpilotabsolutely mean
absolutely mean , they have valuated our commercial unit about £80k under market price , such a waste of money , absolutely rubbish , reading the rest of reviews shows how mean are these people , i worked with Richard Bliss , stay away
Shermin · 19 September 2025 · Eddisons Commercial Limited Huntingdon
Agent replied · 23 February 2026
We’re sorry that you are unhappy with your recent valuation. Eddisons is a RICS-regulated firm, vetted in accordance with the Institution’s impartiality and accuracy, based on the Bank of England rates. Our valuation estimates are reflective of the current financial climate, for which we are not responsible.
However, if you are unhappy with the behaviour of, or believe that there has been malpractice committed by a member of the Eddisons staff, please contact info@eddisons.com.
★★★★★ 1/5
TrustpilotTotal waste of time
Total waste of time. Spend 3 days emailing Alex regarding a property I was selling n Facebook.
Getting told no sale no fee at auction lol. Then the extremely long contract arrived and it stated fees if it sold or not.
I found Alex to be totally untrustworthy and I have forwarded the emails and contract to trading standards for them to look into.
Bee very careful using this firm.
Steve · 13 August 2025 · Eddisons Commercial Limited London
Agent replied · 23 February 2026
Thank you for your review. We're genuinely sorry to hear about this experience. Transparency is fundamental to how we operate at BTG Eddisons, and we take your concerns about fee communication very seriously. We'd welcome the opportunity to investigate this matter fully and discuss it with you directly. Please email reviews@eddisons.com so we can understand exactly what happened and work towards resolving this appropriately. Your feedback helps us maintain the standards our clients deserve.
★★★★★ 5/5
GoogleI recently had Eddisons do commercial property valuation. They was professional and delivered first-class service from start to finish. Their expertise was clear and overall a really great experience. Will use again!
Joseph · 12 July 2025 · Eddisons Commercial Limited London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
