Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 565 reviews on Google only. Show every review

5/5

Google

I couldn’t thank Lisa from Dowen’s enough for the sale of my property, from start to finish the level of service and information was excellent. Thanks Lisa and Dowen’s for handling my house sale. Regards David Simpson

Simo69 · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear David Simpson, Thank you so much for taking the time to share your wonderful experience with us! I am thrilled to hear that Lisa from Dowen Bishop Auckland provided you with exceptional service throughout the sale of your property. My team takes great pride in delivering excellent service and ensuring that our clients feel well-informed every step of the way. Lisa is truly dedicated to providing a high level of support and guidance, and we're delighted that she exceeded your expectations. On behalf of Lisa and the entire Dowen's team, we would like to express our gratitude for entrusting us with your house sale. It was a pleasure assisting you, and we're thrilled that we could help make the process smooth and successful for you. If you ever have any further real estate needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help. Warm regards, John Nicholson Managing Director

5/5

Google

Thanks a million Lisa 4 houses sold, more to go next year to complete my retirement. All the best to everyone at Dowens

Stewart · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Stewart, Thank you so much for your kind words! It brings us immense joy to hear about the success of selling four houses, and we truly appreciate your trust in Dowens. Your dedication and hard work are evident, and we're thrilled to be a part of your journey towards completing your retirement goals. As the managing director, I want to express my gratitude for choosing Dowens as your partner in this significant endeavour. Wishing you continued success in selling the remaining houses and a smooth transition into a well-deserved retirement. Your satisfaction is our priority, and we look forward to exceeding your expectations in the future. Best regards, John Nicholson Managing Director, Dowens

5/5

Google

Purchased my first home that was listed by Dowen. Lisa was very helpful and chased things up for me when needed, Thank you. Would 100% recommend👍 …

Jordan · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Congratulations on purchasing your first home! It's fantastic to hear that Lisa and the Dowen Bishop Auckland team played a helpful role throughout the process. Their proactive approach in chasing things up demonstrates their commitment to ensuring a smooth experience for our clients. Thank you for sharing your positive feedback and for the 100% recommendation, it truly speaks volumes about the quality of service you received. If you ever need further assistance in the future, don't hesitate to reach out. Enjoy your new home! 👍 Warmest Regards John Nicholson Managing Director

5/5

Google

Lisa in the office kept us updated with marketing and sales of the property to when surveys were being arranged which was greatly appreciated as I was not living in the country highly recomend

Graham · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you so much for taking the time to leave this wonderful 5-star review! I am delighted to hear that Lisa in our office went above and beyond to keep you updated throughout the marketing and sales process, especially considering you weren't living in the country. Your recommendation means a lot to us, and we're thrilled that you had such a positive experience with our services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! Warmest Regards John Nicholson Managing Director

5/5

Google

Very easy to deal with, prompt responses, Lisa Ridehalgh in particular was great, clear communications and a great help. Thankyou.

Jordan · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Jordan, Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that your experience with us was positive and that you found our team, especially Lisa Ridehalgh, to be easy to deal with, prompt in responses, and a great help. Clear communication is a key aspect of our commitment to customer satisfaction, and we're delighted to know that it made a positive impact on your experience. We'll make sure to share your kind words with Lisa and the rest of our team. We appreciate your business and look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to reach out. Best regards John Nicholson Managing Director

5/5

Google

We found Dowens and their staff, particularly Catherine and Lisa, very helpful throughout the sale progress of the property. Always cheerful and very helpful with any queries. Always ready to help and re-assure. Thank you very much for your assistance.

Tony · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you, Tony for taking to write this wonderful review, recommendation and award us 5 stars. Warmest Reagrds - John Nicholson - Managing Director.

5/5

Google

Dowens were absolutely brilliant from start to finish. My point of contact was Lisa who was very professional throughout. Nothing was too much trouble and regularly went over and above what I expected. Recommend any time

David · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Mr Makinson, I'm thrilled to hear about your fantastic experience with Dowens! It sounds like Lisa truly went the extra mile to ensure your satisfaction. Delivering exceptional professionalism and exceeding expectations are qualities that set companies apart, and it's wonderful to see that Dowen Bishop Auckland exemplifies these standards. Thank you for taking the time to share your positive feedback. Your recommendation means the world to us. If you ever need assistance again, don't hesitate to reach out to Dowens. Warmest Regards John Nicholson Managing Director

5/5

Google

We dealt with Catherine and Lisa at your branch they were absolutely amazing 🤩 very knowledgeable, polite & understanding to our situation. Quick to respond to us and sort everything quickly & efficiently to the best of their ability. Would definitely recommend Dowen Bishop Auckland to anyone!! ……Thankyou ☺️ …

Rachel · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you, Rachel for tthis wonderful review, great comments, recommendation and 5 stars. Thank you again! Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Dowen in Bishop Auckland have been amazing in selling my property for me. They carried out the viewings and kept me up to date with the progress. A special thanks to Lisa who kept me updated. Highly recommend.

Janet · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Thank you so much for your glowing 5-star review of Dowen in Bishop Auckland! We are thrilled to hear that your experience with us was nothing short of amazing during the sale of your property. At Dowen, we take great pride in providing exceptional service to our clients, and we are delighted to have successfully met your expectations. It's fantastic to know that our team efficiently handled the viewings and kept you well-informed throughout the entire process. We understand that selling a property can be a significant undertaking, and we're glad we could make the journey smoother for you. I am especially grateful for your kind words about Lisa. She is a valued member of our team, and it brings me immense joy to hear that she played a key role in keeping you updated and ensuring a positive experience for you. Your recommendation means the world to us! There's no greater compliment than a satisfied client spreading the word about their positive experience with our services. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We are here to support you even beyond the completion of the sale. Once again, thank you for entrusting Dowen with the sale of your property. It was a pleasure working with you, and we wish you all the best in your future endeavors. Warmest regards, John Nicholson Managing Director Dowen - Bishop Auckland Team

5/5

Google

Great job from dowens BA , special thanks to Lisa Ridehalgh who went above and beyond to push my sale forward and as quickly as possible. Highly recommend.

Gary · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Gary Thank you so much for taking the time to leave such a positive and encouraging 5-star review! We're thrilled to hear about your satisfaction with Dowens Bishop Auckland, and we appreciate your kind words. It's fantastic to know that Lisa Ridehalgh went above and beyond to ensure a smooth and expedited sale for you. We're proud to have dedicated and hardworking individuals like Lisa on our team who are committed to delivering exceptional service. Your recommendation means a lot to us, and we're grateful for the opportunity to have assisted you in your real estate needs. If you ever require our services again or know someone looking for a reliable agency, please don't hesitate to reach out. Thank you once again for choosing Dowens Bishop Auckland, and we wish you all the best in your new venture! Warm regards John Nicholson Managing Director

5/5

Google

Really happy with the service from Dowen for my property sale. Lisa in the Bishop Auckland office was really helpful, and kept me up to date throughout.

Stephen · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Stephen Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with Dowen during your property sale. We're delighted that Lisa from our Bishop Auckland office provided you with helpful and attentive service. Keeping our clients informed and engaged throughout the process is a top priority for us, and we're glad to hear that Lisa delivered on this commitment. If you ever have more real estate needs or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Dowen and wish you all the best in your future endeavors. Thank you again for choosing us. Best regards John Nicholson Managing Director

5/5

Google

I recently had the pleasure of working with Lisa at Dowens in Bishop Auckland during the sale of my property. From the beginning to the end, she exhibited unmatched professionalism and dedication. Lisa consistently kept me informed about every step in the sales process, ensuring I was always in the loop. What I appreciated most was her ability to put me at ease during what can often be a stressful time. Selling a house is a significant undertaking, but with Lisa's support, it felt seamless and stress-free. I can't recommend her highly enough and am truly grateful for her invaluable assistance.

Kevin · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Kevin Thank you so much for taking the time to leave this fantastic 5-star review! I am thrilled to hear about your positive experience working with Lisa at Dowens in Bishop Auckland during the sale of your property. It's wonderful to know that Lisa's professionalism and dedication stood out to you throughout the entire sales process. We take great pride in our team's commitment to keeping our clients informed and at ease during what can indeed be a stressful time. Your kind words affirm our mission to provide seamless and stress-free experiences for our clients. We'll be sure to pass on your praise to Lisa and the rest of the team. Your recommendation means a lot to us, and we're genuinely grateful for your trust and support. If you ever need assistance with anything in the future, please don't hesitate to reach out. We're here to help! Warm regards, John Nicholson Managing Director

5/5

Google

Bought a house through Lisa ridehalgh at dowen in bishop auckland. We couldn’t thank her enough for helping us get the house we wanted. Definitely would recommend dowen. We couldn’t have got where we are if it was for there help. Thanks for our forever home Lisa

Rebecca · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Rebecca Thank you so much for taking the time to share your positive experience with Lisa Ridehalgh and Dowen Bishop Auckland. I am thrilled to hear that Lisa played a crucial role in helping you secure the house you wanted and that you are now happily settled in your forever home. At Dowen, we take great pride in providing excellent service, and your feedback serves as a testament to our commitment. We appreciate your recommendation and are delighted to have been a part of such an important milestone in your life. If you ever need assistance or have any further questions, please do not hesitate to reach out. Wishing you many wonderful moments in your new home! Warm regards, The Dowen Team John Nicholson Managing Director

5/5

Google

Literally the best. Wouldn't recommend anyone else. Lisa Ridehalgh dealt with me pretty much from start to completion and has been amazing. So happy with the professional, friendly service. Lisa you've been great you're a credit to the company.

Claudia · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Claudia I am genuinely touched by your kind words! Thank you for taking the time to share your experience with us. It's fantastic to hear that Lisa Ridehalgh provided you with a level of service that exceeded your expectations, from the beginning to the completion of your journey. I'm proud to have Lisa on our team, and I'm delighted that her professionalism and friendly demeanor made a positive impact. Your acknowledgment is a testament to the dedication and commitment we have towards our clients. Should you ever need assistance in the future or have friends and family looking for top-notch service, please don't hesitate to reach out or refer them our way. We appreciate your trust in our company. Warm regards John Nicholson Managing Director Dowen

5/5

Google

A very smooth experience with excellent updates and courteous, professional staff. To be definitely recommended.

Łukasz · 14 April 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Lukasz, We're thrilled to hear about your smooth experience with us! Thank you for highlighting our excellent updates and our courteous, professional staff. We strive to provide top-notch service, and we're delighted to know we hit the mark for you. Your recommendation means the world to us. Looking forward to serving you again soon! John Nicholson Managing Director

5/5

Google

Dowens are fantastic estate agents. Jonathan who does the valuations is very friendly and approachable and gives very good advice. Helen who looks after the sale from start to finish is superb. Helen keeps you regularly updated and helps you every step of the way. Would definitely recommend Dowens 100% Best wishes Kieran

Kieran · 15 March 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Kieran, Thank you so much for taking the time to share your positive experience with Dowens Estate Agents! We are thrilled to hear that Jonathan and Helen provided you with exceptional service throughout the valuation and sale process. It's fantastic to know that Jonathan's friendly and approachable nature, coupled with his valuable advice, made the valuation a positive experience for you. We are equally pleased to hear that Helen's dedication and support throughout the entire sale were superb, keeping you well-informed and assisting you every step of the way. We truly appreciate your recommendation, and we're delighted to have had the opportunity to assist you. If you ever have any further needs or questions, please don't hesitate to reach out. Wishing you all the best in your future endeavors! Warm regards John Nicholson Managing Director

5/5

Google

I recently bought my first home and have to thank Dowen Durham for making the process easy. A special thanks to Helen who was always quick to follow up any queries for a speedy process! I would highly recommend Dowen Durham

Debra · 15 March 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Debra, Congratulations on your new home, and thank you so much for taking the time to share your positive experience with Dowen Durham! We're thrilled to hear that your first home-buying process was made easy, and we truly appreciate your kind words. Helen is indeed a valuable member of our team, and we're delighted to know that her quick and efficient responses contributed to a smooth and speedy process for you. Your recommendation means a lot to us, and we're grateful for the opportunity to have been part of such an important milestone in your life. If you ever need any further assistance or have more queries in the future, please don't hesitate to reach out. Wishing you many happy memories in your new home! Best regards John Nicholson Managing Director Dowen Durham Team

5/5

Google

First class service, kept up to date throughout the whole process and in particular Helen who was brilliant in what was a busy period for the branch

Paul · 14 February 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Paul Thank you so much for taking the time to share your experience and for the fantastic 5-star review! We are thrilled to hear that you received a first-class service and were kept up to date throughout the entire process. We're especially pleased to know that Helen stood out and provided brilliant assistance during what was a busy period for our branch. We will make sure to pass on your kind words to Helen and the rest of our team. Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. Once again, thank you for choosing us, and we look forward to serving you again in the future! Best Regards John Nicholson Managing Director

5/5

Google

I would 100% recommend Dowens. I am based in Liverpool and had to sell my aunt's house in Durham. The service they provided was way above my expectations of an estate agent. They literally sorted everything out for me from house clearing to chasing solicitors. I hardly had to do a thing :). They kept me updated at every stage of the process and made the whole selling process (almost) a doddle. John and Helen were extremely helpful. I hope they open a branch in Liverpool in case I need to use them again :)

Briony · 16 December 2023 · Dowen Durham City

Agent replied · 13 June 2024

Dear Briony Thank you so much for taking the time to share your positive experience with Dowen Durham & me lol! We're thrilled to hear that our service exceeded your expectations during the sale of your beautiful aunt's house in Durham. It's wonderful to know that you found my team, especially Helen, extremely helpful. We understand that selling a property can be a complex process, and we're delighted that we could make it (almost) a doddle for you. We take pride in offering comprehensive assistance, from house clearing to solicitor coordination, to ensure a smooth experience for our clients. Your recommendation means the world to us, and we truly appreciate your kind words. Liverpool branch, why not!. If you ever find yourself in need of our services again, whether in Durham or beyond, we'll be more than happy to assist you. Once again, thank you for choosing Dowens, and we wish you all the best in your future endeavours. Warm regards John Nicholson Managing Director

5/5

Google

Simply delighted with the service from Dowens. This is the second property they have sold for us as well as manage a rental property on our behalf. Special thanks to Helen and John who have always been professional and incredibly friendly at every stage, always pro-active and communicative. At a busy stressful time it is great to be able to rely on experts to take charge and responsibility for your house sale. Wholeheartedly recommend .

Kevin · 16 December 2023 · Dowen Durham City

Agent replied · 13 June 2024

Dear Mr & Mrs Patterson Thank you so much for taking the time to share your wonderful experience with Dowen Durham. I am thrilled to hear that you are delighted with our service and that this marks the second successful property sale with us, along with the management of your rental property. I truly appreciate your kind words and are delighted that Helen and myself stood out for our professionalism, friendliness, and proactive communication. It is always our goal to make the process as smooth as possible for our clients, especially during what can be a busy and stressful time. Your recommendation means a lot to us, and we are grateful for the trust you have placed in Dowens. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Dowens, and we look forward to serving you in the future. Best regards John Nicholson Managing Director

3/5

Google

Unfortunately never reported again! I was interested in a house in Coxhoe and wrote to Jonathan a few times. When I wanted to arrange a fixed viewing appointment, I suddenly heard nothing. Even after two more emails there was no response. Very unfortunate and not professional! …./Update: Management contacted me and apologized. Thanks for your subsequent efforts.

Julia · 12 December 2023 · Dowen Durham City

Agent replied · 13 June 2024

Dear Maria Thank you for taking the time to share your feedback with us. We genuinely appreciate all forms of feedback, as it helps us improve our products and services. However, we would like to better understand your concerns to address them effectively. Could you please provide more specific details about your experience or the issue you encountered? This will enable us to investigate the matter thoroughly and take appropriate actions to resolve it. Your input is valuable to us, and we are committed to ensuring a positive experience for all our customers. Feel free to reach out to me direct at john.nicholson@dowen.co.uk. We are here to assist you and ensure your satisfaction. Once again, thank you for bringing this to our attention, and we look forward to hearing more about your experience so that we can work towards a resolution. Sincerely, John Nicholson Managing Director

5/5

Google

Quick, efficient and friendly. Smooth from start to finish and on hand to answer any questions

Julie · 16 November 2023 · Dowen Durham City

Agent replied · 13 June 2024

We appreciate your fantastic 5-star review! It's wonderful to hear that you found our service quick, efficient, and friendly. Providing a smooth and hassle-free experience for our customers is one of our top priorities, and we're delighted to know that we met your expectations. If you ever have more questions or need assistance in the future, please feel free to reach out. Your satisfaction is our motivation, and we can't wait to serve you again. Thank you for your support! Warmest Regards John Nicholso Managing Director

5/5

Google

We’ve used dowen for a few years now for our rental properties and it’s always been a first class service. Thanks for all your help Caroline!

Andrew · 16 November 2023 · Dowen Durham City

Agent replied · 13 June 2024

Dear Andrew Thank you so much for taking the time to share your wonderful 5-star review! We're delighted to hear that you've been a satisfied customer of Dowen for the past few years, and we appreciate your continued trust in our services for your rental properties. It is fantastic to hear Caroline has consistently provided you with a first-class service, and I will make sure to pass on your appreciation to her. Our team is dedicated to delivering exceptional service, and it's heartening to know that we've met your expectations. Should you ever have any questions or need assistance with your rental properties in the future, please don't hesitate to reach out. We're here to help and support you every step of the way. Once again, thank you for choosing Dowen, and we look forward to continuing to serve you and your rental property needs in the future. Best Regards John Nicholson Managing Director

5/5

Google

Dowen is a truly kind and helpful team. I was never worried when I got problems cuz I knew they would be there for me. Caroline is especially patient and efficient. She always replied to emails very soon with detailed answers to every question. I truly recommend working with agents like her and her team.

Yuting · 16 November 2023 · Dowen Durham City

Agent replied · 13 June 2024

Thank you so much for taking the time to leave this fantastic 5-star review! We're thrilled to hear about your positive experience with Dowen and the team, particularly with Caroline. Providing excellent customer service is a top priority for us, and it's wonderful to know that Caroline's patience and efficiency stood out to you. We appreciate your recommendation, and we look forward to continuing to be there for you whenever you need assistance. If you have any more questions or require further support in the future, don't hesitate to reach out. Thanks again for choosing us! Warmest Regards John Nicholson Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards, Durham City won Gold.

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