Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

626 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 626 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

571

Reviews on Google

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 570 reviews on Google only. Show every review

5/5

Google

Love Darren fantastic bloke, defo deserves a pay rise.

Geno · 19 October 2024 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Geno, Thank you for the 5-star review! ⭐ … More

5/5

Google

Recently used Dowens for a property sale. Very pleased with the service I received. Thomas and Lisa were very responsive to my queries and their communication through the whole process was really good. It wasn’t the smoothest of sales, …

Judith · 19 October 2024 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Judith, Thank you so much for your wonderful review! We’re thrilled to hear that you had … More

5/5

Google

We’ve had an amazing service from Dowen Durham particularly Helen and Barbara They’ve kept us updated and informed every step of the way and supported us throughout the selling process a great team … More

Lyndsay · 17 October 2024 · Dowen Durham City

Agent replied · 24 October 2024

Dear Lyndsay and Adrian, Thank you so much for your fantastic 5-star review! We're thrilled to hear that … More

5/5

Google

We’ve had an amazing service from Dowen Durham particularly Helen and Barbara They’ve kept us updated and informed every step of the way and supported us throughout the selling process a great team Would highly recommend Dowen Durham if you want a seamless house buying/ selling experience Thanks for everything Lyndsay and Adrian Middleton

Lyndsay · 17 October 2024 · Dowen Durham City

Agent replied · 24 October 2024

Dear Lyndsay and Adrian, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had an amazing experience with Dowen Durham, and we're especially proud to know that Helen and Barbara provided you with exceptional service throughout your selling journey. Keeping you informed and supported every step of the way is what we strive for, and it's wonderful to hear that we succeeded in making the process seamless for you. Your recommendation means the world to us! Wishing you all the best in your next chapter. Warm regards John Nicholson Managing Director

5/5

Google

I have nothing but praise for the staff at Dowen in Durham; from the point we instructed this company to sell a property in Probate the communication has been excellent, feedback from the numerous viewings was always prompt and having agreed the sale both Helen & Barbara were great to deal with throughout. I am very happy to recommend this company.

Alex · 3 October 2024 · Dowen Durham City

Agent replied · 24 October 2024

Dear Alex, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with our team at Dowen in Durham. Helen and Barbara are delighted to have been able to support you throughout the process, and we're glad that the communication and feedback met your expectations. It was a pleasure to assist with the sale of your property, and we truly appreciate your recommendation! If you ever need anything in the future, don't hesitate to reach out. Thanks again! Warmest Regards John Nicholson Managing Director

5/5

Google

We had such a great experience recently with Dowen which actually continues from the superb customer experience we received a couple of years back when a property I was looking to buy was down valued and fell through. At the time when it was so stressful the customer service I received from Down was exceptional. Fast forward a couple of years when I was selling a property I decided to reach out to Dowen again (this was despite having paid Purple Bricks £900 previously and having the lifetime agreement with them, I know from experience you can't put a price on good service when it comes to buying/selling houses) and I wasn't disappointed. From the valuation/ advertisement right through to sale the communication and service has been exceptional. Worth a special mention to Helen and Barbara - always friendly, informative and going above and beyond to get us the answers we were seeking. Thank you Dowen, there's no hesitation from us in wholeheartedly recommending you.

Rachel · 3 October 2024 · Dowen Durham City

Agent replied · 24 October 2024

Dear Rachel, Thank you so much for your incredible 5-star review! I am truly delighted to hear about your positive experience with Dowen Durham, both recently and a few years ago during such a stressful time. It's wonderful to know that our customer service left a lasting impression and that you trusted us again when it came time to sell your property. Helen and Barbara will be thrilled to hear your kind words! They are dedicated to going above and beyond for our clients, and we're so glad their efforts made a difference in your journey. Thank you for choosing Dowen again, despite having other options, and for your wholehearted recommendation. We truly value your trust and support! Best regards John Nicholson Managing Director

5/5

Google

5* good service. We had a short timeline in which to move in to the property and Dowen helped to push along both solicitors. I would like to give Lisa Radleigh a shoutout as our sales agent - she was very helpful.

P-B · 25 September 2024 · Dowen Bishop Auckland

Agent replied · 25 October 2024

Dear P-B Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with us. I'm especially glad that Lisa Radleigh was able to assist you so effectively and help ensure a smooth process despite the tight timeline. Your kind words mean a lot to us, and we’ll be sure to pass along your shoutout to Lisa. If you need anything in the future, don’t hesitate to reach out. Enjoy your new home! Warmest Regards John Nicholson Managing Director

5/5

Google

Helen and Barbara were amazing at Dowen - so professional and helpful and helped me with the purchase from start to finish :) Thank you both!

Martine · 24 September 2024 · Dowen Durham City

Agent replied · 24 October 2024

Dear Martine, Thank you for the wonderful 5-star review! We're so glad to hear that Helen and Barbara provided you with such professional and helpful service throughout your purchase. They were delighted to assist you from start to finish. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Dowen! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Dowens durham handled the sale of my late dads house which has completed today. From the survey to today communication has been excellent and ive been kept informed throughout the whole process. I want to thank them all for a fab service.

Rebecca · 24 September 2024 · Dowen Durham City

Agent replied · 24 October 2024

Dear Rebecca, Thank you so much for your kind words! We're truly honored to have been a part of the process during this important time. Our team is delighted to hear that you felt well-informed and supported throughout the sale of your late dad's house. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for trusting us with such an important task! Warmest Regards John Nicholson Managing Director

5/5

Google

Really fabulous experience with Dowen - incredibly helpful, supportive and diligent throughout the whole buying process!

Ellie · 20 August 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear Ellie, Thank you so much for your glowing review! We’re thrilled to hear that you had such a fabulous experience with us. Our team strives to be as helpful, supportive, and diligent as possible, and it’s wonderful to know that we were able to make your buying process a positive one. If you ever need anything in the future, don’t hesitate to reach out, we’re here for you! Enjoy your new home! 🌟 Warmest Regards John Nicholson Managing Director

5/5

Google

Brilliant service from Dowens. The whole process of moving house was made less stressful by Caroline sending documents timeously and following up on requests or questions quickly.

David · 11 August 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear David, hank you for the fantastic review! We're delighted to hear that Caroline was able to make your move less stressful by staying on top of everything. Your kind words mean a lot to us, and we're here to help whenever you need. Enjoy your new home! 🏡😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Thank you Dowens! For all your help, support and updates in the sale of my flat. Helen, inparticular was so supportive and always kept in touch. Thank you!

Nicola · 26 July 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear Nicola Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with us. Helen and the entire team are dedicated to providing the best support possible, and it's wonderful to know that you felt well taken care of throughout the sale of your flat. If you need any further assistance in the future, please don't hesitate to reach out. Thanks again for choosing Dowens! Best regards John Nicholson Managing Director

5/5

Google

I have found Caroline at Dowen to be very friendly and helpful, I had lots of questions and I usually received responses promptly, often on the same day. I've had a very positive experience so far.

Emma · 26 July 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear Emma, Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with us, and especially with Caroline. We take great pride in our team, and it’s fantastic to know that Caroline was friendly, helpful, and responsive to your questions. Your kind words motivate us to continue providing excellent service. If you have any further questions or need any assistance, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm regards, John Nicholson Managing Director

5/5

Google

Dowens as they preach are Tried and tested in the north east of England and I couldn't agree more excellent service, tended to all my needs and ultimately assisted me in the sale of my property which I received pretty much what I was hoping for the sale. Special thank you to Helen as well as the rest of the team.

Shaun · 26 July 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear Shaun, Thank you so much for your fantastic 5-star review! We are thrilled to hear that our service met your expectations and that you were pleased with the outcome of your property sale. It's always our goal to provide excellent service and attend to all our clients' needs, and we're delighted that you felt we achieved this. A special thank you from us to you for acknowledging Helen and the rest of the team. Your kind words mean a lot to us, and we will be sure to pass on your appreciation to everyone involved. Thank you again for choosing Dowens and for your wonderful feedback! Warmest Regards John Nicholson Managing Director

5/5

Google

All the staff at Dowens are amazing but Helen and Barbara went above and beyond to help us sell our home! We ran into a few issues along the way but they were both so helpful and understanding when we needed any advice. Would highly recommend using this estate agent to everyone. Thank you again!

S · 26 July 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear SS, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Helen and Barbara are indeed fantastic team members, and we're glad they could assist you through the challenges of selling your home. Your recommendation means a lot to us, and we're grateful for your kind words. If you ever need anything in the future, don't hesitate to reach out. Thank you again! Warmest Regards John Nicholson Managing Director

5/5

Google

The service we received during the sale of our property was very good and beyond our expectations. We dealt mainly with Helen and her customer care during the process was impressive and we are convinced that her attention to detail ensured that the sale completed. We were also impressed that during Helen’s holiday, John, the owner of the company called us to provide us with an update. If you want to use a company who clearly aim to provide a very professional and user friendly service we would highly recommend them.We would have no hesitation to use this good value for money high level customer service again.

John · 26 July 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear John, Thank you so much for your glowing review! We are thrilled to hear that your experience with us exceeded your expectations. Helen and our entire team strive to provide exceptional service, and it's wonderful to know that her attention to detail made such a positive impact on your sale. Thank you for your kind comments about myself, I am always on hand to ensure seamless communication as its a top priority for us. Your recommendation means a lot, and we’re delighted to hear that you found our service both professional and user-friendly. Should you need any assistance in the future, we’d be more than happy to help. Thank you once again for your kind words and your trust in our company. Warm regards John Nicholson Managing Director

5/5

Google

Very knowledgeable in the local area and very quick and helpful through the house buying or selling process.

Bradley · 26 June 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear Bradley, Thank you so much for your kind words! We're thrilled to hear that you found our local knowledge and quick, helpful service valuable throughout your house buying process. It's always our goal to provide the best experience possible for our clients. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new home! Warmest Regards John Nicholson Managing Director

4/5

Google

Dowens are the best agency I've used in Durham. Always made the rent my priority bill and found Dowens very supportive if there were ever any issues. Sadly had to leave the property after a long time but dowens were supportive throughout and never pushy. Caroline was always available or would get back to you quickly and made it easy to discuss any problems.

G · 26 June 2024 · Dowen Durham City

Agent replied · 25 August 2024

Dear G, Thank you for your fantastic review! We're thrilled to hear that you consider Dowens the best agency in Durham and that you found our support helpful during your time with us. We're especially glad to hear that Caroline was able to assist you promptly and effectively. We're sorry to see you go, but we appreciate your kind words about your experience. Next time, we'll strive to exceed your expectations and earn that fifth star. If there's anything specific we can improve, please let us know. Best of luck in your future endeavors, and we hope to serve you again someday! Warmest Regards John Nicholson Managing Director

5/5

Google

Absolutely fantastic, with a personal touch. I’ve only dealt with two estate agents, but I have to say Dowens went above and beyond for me and my family to secure our family home. We moved in from outside of Durham but their local knowledge and extended viewing times settled any doubts and gave us long enough at the property to come to our decision. I’m hoping we won’t need an estate agent for a while but if we do, I know where to go. Thanks Dowens!!

Stephen · 13 June 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Stephen, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with Dowens. It was our pleasure to assist you and your family in finding your perfect home in Durham. We understand how important it is to have local knowledge and flexible viewing times when making such a significant decision, and we're delighted that we could provide the support you needed. Should you ever need our services again in the future, we would be more than happy to help. Enjoy your new home, and thank you once again for choosing Dowens! Best regards John Nicholson Managing Director 4o

5/5

Google

Lisa was really good keeping us updated on the progress of my house sale. If she wasn't in the office when I rang she would always ring me back as soon as she could. A very positive experience with her from the moment I had an offer right through to the day of completion.

Janice · 14 May 2024 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Dear Janice Boyes Thank you for taking the time to share your experience! We're delighted to hear that Lisa provided you with excellent service and kept you well-informed throughout the entire process. Ensuring our clients feel supported and informed every step of the way is a top priority for us, and it's great to know that Lisa's dedication made your experience positive from start to finish. If you ever need assistance in the future, please don't hesitate to get in touch. Warmest Regards John Nicholson Managing Director

5/5

Google

Amazing service from start to finish - Caroline was so efficient and fantastic to work with.

Kelly · 14 May 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Kelly, Thank you so much for your glowing review! We're thrilled to hear that Caroline provided you with such amazing service. I'll be sure to pass on your kind words to her. If you ever need anything in the future, don't hesitate to reach out. We're here for you! Warmest Regards John Nicholson Warmest Regards Dowens

5/5

Google

Dowens handled the sale of a property for me. The whole process went smoothly and they we very informative along the way, keeping me up to date at all times. I received a quality service from their personnel.

Harry · 14 May 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Harry, Thank you so much for your glowing review! We're thrilled to hear that your experience with Dowens was nothing short of excellent. Our team prides itself on providing informative and attentive service throughout the entire process. Your satisfaction is our top priority, and we're delighted that we could make your property sale a smooth and successful experience. If you ever need assistance in the future, don't hesitate to reach out. We're always here to help! Warmest Regards John Nicholson Managing Director

5/5

Google

Caroline Ryan at Dowens has managed my accommodation in Durham for several years as our agent. She has always addressed any concerns our tenant has raised, rapidly and effectively. It has been excellent service for us as landlord and on behalf of our tenant thank you

Stephen · 14 May 2024 · Dowen Durham City

Agent replied · 13 June 2024

Dear Lister, That's wonderful to hear! Thank you for taking the time to share your positive experience with Caroline Ryan at Dowen Durham. It sounds like she's been incredibly attentive and proactive in managing your accommodation in Durham. It's great to know that both you, as the landlord, and your tenant have benefitted from her excellent service. I'll make sure to pass on your appreciation to her and the team. If you ever need assistance in the future, don't hesitate to reach out! Warmest Regards John Nicholson Managing Director

5/5

Google

I have just sold my house with Dowen Bishop Auckland, the service was excellent from start to finish. Lisa provided an excellent and professional service. Highly recommended.

Leanne · 16 April 2024 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear Leanne Thank you so much for taking the time to share your wonderful 5-star review of Dowen Bishop Auckland! I am thrilled to hear about your positive experience and that you were satisfied with our service from start to finish. Lisa is indeed a dedicated and professional member of our team, and I am proud to have her on board. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need assistance in the future, whether it's related to real estate or any other matter, please don't hesitate to reach out. We're here to help. Congratulations on the successful sale of your house, and we wish you all the best in your future endeavors. Warm regards John Nicholson Managing Director

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Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 231.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards, Durham City won Gold.

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