Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 565 reviews on Google only. Show every review

5/5

Google

Fantastic staff and fantastic service - especially Catherine Barnes who was great at assisting with our needs for letting out a property! Highly recommend.

Toni-ann · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 9 December 2024

Dear Toni-Ann, Thank you so much for your wonderful 5-star review! I am thrilled to hear you had such a positive experience with our team, especially Catherine Barnes. She’s truly dedicated to helping our clients, and it’s fantastic to know she made the process of letting out your property smooth and successful. Your high recommendation means a lot to us, and we’re here whenever you need further assistance Warmest Regards John Nicholson Managing Director

5/5

Google

Big thanks to Lisa and all the team at Dowen, first class service, couldn't have hoped fro more.

Simon · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 9 December 2024

Dear Simon, Thank you so much for your fantastic review! 🌟 We’re thrilled to hear you had a great experience with Lisa and the team at Dowen. Your kind words mean the world to us, and we’re so glad we could provide first-class service. If you ever need anything in the future, we’re here to help! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Lisa was really helpful kept me informed all the way did viewings for me nothing was too much trouble well deserved 5 stars.

John · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 9 December 2024

Dear John, Thank you so much for your kind words and for taking the time to leave this wonderful 5-star review! We’re thrilled to hear that Lisa provided such excellent service and kept you well-informed throughout the process. She truly goes above and beyond to make sure everything runs smoothly, and your feedback means the world to us. Thank you for choosing us, it was a pleasure assisting you! 😊 Warmest Regards John Nicholson Managing Director

5/5

Google

Been looking for my first home, Lisa & Catherine have been really helpful with my search, always called me to inform me of new properties on the market. Thank you for all your help, really appreciated.

Ross · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 9 December 2024

Dear Ross, Thank you so much for your kind words and 5-star review! We're thrilled to hear that Lisa and Catherine have been able to assist you in your search for your first home. Keeping you informed and helping you find the perfect place is our top priority, and we're so glad to have been a part of your journey. If you need anything else along the way, please don't hesitate to reach out. Best of luck, and thank you again for choosing us! 🏡✨ Warmest Regards John Nicholson Managing Director

5/5

Google

I purchased a property through Dowen and can't thank Lisa Ridehalgh enough for her help with understanding the paperwork and her regular updates of how the purchase was progressing put me totally at ease until completion.

Paul · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 9 December 2024

Dear Paul, Thank you for your wonderful 5-star review! We're delighted to hear about your positive experience purchasing a property with Dowen. Lisa Ridehalgh truly goes above and beyond to support our clients, and it's great to know her guidance and updates helped make the process smooth and stress-free for you. Congratulations on your new home, and if you ever need anything in the future, we're here to help. Enjoy this exciting new chapter! 🏡✨ Warmest Regards John Nicholson Managing Director

5/5

Google

We would just like to thank Lisa, Thomas, and Catherine for all there help with the purchase of 1 Clayton Court. They were very helpful and good at responding to your questions and phone calls, i would recommend anyone to use Downs Bishop Auckland as they would get a really good service. i would like to say a big thank you to Lisa, Thomas ,and Catherine. Glenys x

Glenys · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 9 December 2024

Dear Glenys, Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Lisa, Thomas, and Catherine. They’ll be delighted to know their hard work and dedication made your purchase of 1 Clayton Court smooth and enjoyable. Your kind words and recommendation mean the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Congratulations on your new home, and thank you for choosing Downs Bishop Auckland! Warmest Regards John Nicholson Managing Director

5/5

Google

A big thank you to Dowen and Lisa Ridehalgh for a fantastic job

Darren · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 October 2024

Dear Darren, Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. I'll be sure to pass along your appreciation to Dowen Bishop Auckland and Lisa Ridehalgh, they'll be delighted to know their hard work made a difference. If you ever need anything in the future, don't hesitate to reach out. Thanks again! Warmest Regards John Nicholson Managing Director

5/5

Google

Absolutely the best at Bishop Aucland Thomas manager kept his word and sold my house 10/10 Lisa Ridehalgh sales agent went above and beyond I will forever be grateful 🙏 I've used a few agents but these are exceptional. I wouldn't hesitate to use this Estate agent and fully recommend them 5☆ +

Deziredproperties · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 October 2024

Dear Dezired Properties Ltd, Thank you so much for your glowing 5-star review! We’re thrilled to hear that Thomas and Lisa were able to make the process smooth and successful for you. It means the world to us that you found our service exceptional and that you’d recommend us. If you ever need anything in the future, we’re always here to help. Thanks again for your trust and kind words! 🙏⭐ Warmest Regards John Nicholson Managing Director

5/5

Google

We just purchased our first property with Dowen Estate , and we are very happy with the outcome. Lisa Ridehalgh helped us a lot ,always being in contact and delivering the best services, and she made our experience very pleasant . 100% recommend!

Petrila · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 October 2024

Dear Petrilla Thank you so much for your wonderful 5-star review! I am thrilled to hear that you had such a positive experience with Dowen Bishop Auckland. It's fantastic to know that Lisa was able to assist you every step of the way and make your first property purchase smooth and pleasant. Your recommendation means the world to us, and we wish you all the best in your new home! If you ever need anything in the future, we're always here to help. Warmest Regards John Nicholson Managing Director

5/5

Google

Very good service, good at keeping me up to date. Lisa very helpful

Lillian · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Lillian, Thank you for your fantastic 5-star review! We're delighted to hear that you received very good service and found our updates helpful. Lisa will be pleased to know she made a positive impact on your experience. If you need any further assistance, please don't hesitate to reach out. Best regards John Nicholson Managing Director

5/5

Google

Great estate agent always have a good chat with Tom on viewings, nice great bloke.

Geno · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Geno, Thank you so much for your wonderful review! We're delighted to hear that you've had such positive experiences with Tom during your viewings. He truly enjoys getting to know our clients and making the process enjoyable. If you need any further assistance or have any questions in the future, don't hesitate to reach out. Thanks again for your kind words! Warmest Regards John Nicholson Managing Director

5/5

Google

Excellent customer service from start to finish . Lisa I can’t thank you enough for the help and advice shown during the completion process. Would highly recommend this branch . 5 stars thanks again Mary.

Mary · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Mary, Thank you for your outstanding 5-star review! We’re thrilled to hear that you received excellent customer service from start to finish. Lisa will be delighted to know her help and advice made such a positive impact on your completion process. Your recommendation means a lot to us. Thanks again, and please don't hesitate to reach out if you need anything in the future. Best regards John Nicholson Managing Director

5/5

Google

We bought our house through dowen bishop, Lisa Ridehalgh handled everything for us and we couldn’t be happier. Great communication throughout the whole process and extremely helpful, very pleased with our experience.

Alex · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Alex, Dear [Reviewer's Name], Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with Dowen Bishop, and that Lisa Ridehalgh was able to assist you so effectively. Great communication and helpful service are exactly what we strive for, and we're delighted that you were pleased with your experience. Congratulations on your new home, and please feel free to reach out if you need anything in the future! Best regards John Nicholson Managing Director

5/5

Google

Recently used Dowens for a property sale. Very pleased with the service I received. Thomas and Lisa were very responsive to my queries and their communication through the whole process was really good. It wasn’t the smoothest of sales, through no fault of Dowens. These guys were brilliant the way they dealt with the challenges we faced. Would highly recommend them.

Judith · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Judith, Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our team. Thomas and Lisa are indeed exceptional, and we’re glad they could assist you effectively throughout the process. Despite the challenges, it’s great to know that our team’s communication and responsiveness met your expectations. Your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Best wishes! Warmest Regards John Nicholson Managing Director

5/5

Google

Recently purchased a property through Dowen Estate Agent Bishop Auckland. Lisa was a great help returning every call a made with updates and information I had requested. I would certainly use Dowen if I ever decided to sell……Thank you Dowen and a big thanks to Lisa Ridehalgh.

Steve · 16 April 2025 · Dowen Bishop Auckland

Agent replied · 25 August 2024

Dear Steve, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Dowen Estate Agent Bishop Auckland. Lisa is truly dedicated to providing the best service, and we're glad she could assist you every step of the way. Your kind words mean a lot to us, and we'll be sure to pass on your thanks to Lisa. If you ever decide to sell or need any further assistance, we would be more than happy to help. Thanks again for choosing Dowen! Warmest Regards John Nicholson Managing Director

5/5

Google

Very professional service, kept fully up to date at all stages, would highly recommend.

Norman · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Norman, Thank you so much for your kind words and 5-star review! We’re thrilled to hear … More

5/5

Google

Caroline was amazing! She went above and beyond to help me find the right letting for me within my budget.

Charles · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Charles, Thank you so much for your kind words! I am thrilled to hear that Caroline … More

5/5

Google

Dowen Durham were absolutely fantastic from day one. They booked in the valuation at a date and time to suit us and Jonathan was punctual and professional, answering all of our questions and offering advice. …

Claire · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Claire, Thank you for your amazing 5-star review! We’re so pleased to hear that you had … More

5/5

Google

We have recently purchased a house that Dowen Estate Agents Durham City were selling. From the very first phone enquiry, the staff have been amazing, big shout out …

Pam · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Pam, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that … More

5/5

Google

Rating only, no written review.

Zuhra · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Zuhra, Thank you for your 5-star review! As Managing Director, I truly appreciate your … More

5/5

Google

Great service and communication who did everything to help us out

Ed · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Ed, Thank you so much for your fantastic 5-star review! 😊 I am thrilled to hear that … More

5/5

Google

First time using this company, but they have been amazing from start to finish, kept us updated on all potential buyers and their feedback, then the sale process ran so smoothly they informed us on the status of solicitors and stages we …

John · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear John, Thank you so much for your fantastic review! We're thrilled to hear that your … More

5/5

Google

Dowen Estate Agents, especially Helen, were amazing selling our home. Communication was second to none. The information pack was produced quickly with stunning video and photographs. We had a stream of viewers from day 1 and sold quickly. Seamless procedure! Would definitely recommend!

Colleen · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Colleen, Thank you so much for your fantastic 5-star review! We're absolutely thrilled to … More

5/5

Google

Having recently sold a property in Durham City centre via Dowen Estate Agent I can thoroughly recommend their services. Barbara, Helen and Jonathan did an outstanding job in quickly finding us a buyer, securing a sale price we were happy …

Michael · 16 April 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Michael, Thank you so much for your wonderful review and kind words! We’re thrilled to … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards, Durham City won Gold.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent