β
β
β
β
β
5/5
GoogleFirst class service
Paul Β· 21 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Paul,
Thank you so much for the 5-star review! We're thrilled to hear you received first-class service, it means a lot to us. Looking forward to serving you again soon!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleI would like to express my utmost appreciation to Caroline. She has been fantastic from start to finish. I would highly recommend to anyone. Thank you for everything
Nigel Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Nigel,
Thank you so much for your wonderful review! We're thrilled to hear that Caroline provided such fantastic service from start to finish. Your kind words and recommendation truly mean a lot to us. Weβll be sure to pass along your appreciation to Caroline, sheβll be delighted to hear it. Thank you again for your support!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleAmazing experience. I would like to say a big thank you to Barbara, who was amazing throughout the process and was so helpful. As a first time buyer, Barbara provided me with all the help and information I needed, making this process as stress free as possible. Thank you π€π€ β¦
Piper Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Piper,
Thank you so much for your kind words and wonderful review! We're absolutely thrilled to hear you had such a positive experience, especially as a first-time buyer. Barbara will be so pleased to know she made the process smooth and stress-free for you, she truly goes above and beyond for our clients. Congratulations on your new home, and thank you again for choosing us! π€
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleDowen were fantastic throughout the whole process, chasing when needed and always available for queries. Barbara, Helen, Jonathan and whole team were great. Would highly recommend to everyone. Thanks again!
Aaron Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Aaron,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you had such a positive experience with Barbara, Helen, Jonathan, and the whole team. It means a lot to us that you appreciated our support and communication throughout the process. Your recommendation truly means the world, thank you again!, The Dowen Team
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleGreat estate agent for our time renting in Durham
Mana Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Saeed,
Thank you so much for your kind words! We're really glad to hear you had a great experience renting with us in Durham. It was a pleasure to support you during your time here, and we wish you all the best in the future!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleI contacted Dowen to set up a tenancy agreement. Caroline was extremely helpful and efficient. She had everything in place within a week. I couldnt have recieved a better customer experience.
Greg Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Greg,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Caroline was able to assist you so efficiently and provide such a positive experience. We'll be sure to pass along your kind words to her, it means a lot to the whole team. If there's anything else we can help you with in the future, donβt hesitate to get in touch!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleRecently moved in to a property Iβm renting with Dowen, they made sure everything went smoothly and were very helpful, particularly Caroline who was always available to answer my questions, and was a friendly face on my arrival.
Amy Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Amy,
Thank you for your fantastic 5-star review! We're so pleased to hear your move went smoothly and that Caroline was there to support you every step of the way. Weβll make sure she hears your kind words, itβll mean a lot to her. Wishing you all the best in your new home, and please donβt hesitate to reach out if you ever need anything!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleI must let you know how much I appreciated the total professional service that Helen provided during the conveyance process of my flat. Despite some difficulties, Helen championed the process and kept me informed throughout. I can't thank her enough. I wish her every success in her future at Dowens.
David Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear David,
Thank you so much for your kind words and wonderful 5-star review. Weβre delighted to hear that Helen provided you with such professional and dedicated service throughout the conveyancing process. Itβs always our goal to ensure our clients feel supported and well-informed, even when challenges arise. Helen will be thrilled to know her efforts made such a positive impact. We truly appreciate your feedback and your well wishes, they mean a great deal.
Wishing you all the best in your new chapter!
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleWe rented out our property through Dowen for many years and were happy with the service we received . Caroline in the Durham branch was excellent and really looked after us during this time.
Would recommend.
Jill & Andrew
Andrew Β· 16 July 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Jill & Andrew,
Thank you so much, for your wonderful 5-star review! We're delighted to hear you were happy with the service over the years. Caroline at the Durham branch will be especially pleased to receive your kind words, she always strives to go above and beyond. We truly appreciate your recommendation and thank you for trusting Dowen with your property. Wishing you all the best!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleWe cant thank Thomas, Lisa and Catherine enough for all their help selling our house, Thomas went above and beyond to get this over the line for us, anyone looking to buy or sell, these are the guys you need to be using.
Lisa Β· 30 June 2025 Β· Dowen Bishop Auckland
Agent replied Β· 11 August 2025
Dear Lisa,
Thank you so much for the fantastic 5-star review! It was an absolute pleasure working with you. Weβre thrilled to hear that Thomas, Lisa, and Catherine were able to support you every step of the way, especially Thomas for going above and beyond. Your kind words mean the world to us. Wishing you all the best in your next chapter!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
1/5
Googlei would never use this company to sell my home their communication skills are near zero, unfortunately I've had to award them one star.
Maggie Β· 16 June 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Maggie,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations, especially regarding communication, which we take very seriously. We strive to provide clear and timely updates to all our clients, and it's clear we fell short in your case.
We appreciate your honesty and would welcome the opportunity to learn more about your experience so we can improve. If you're open to it, please contact us directly at john.nicholson@dowen.co.uk, weβd really value the chance to make things right.
Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleHelen at Dowen was really helpful from the very first step, arranging a viewing for the property I have gone on to buy, helping with any questions as a first time buyer. I would happily recommend using Dowen for any purchase or sale of your property, based on my experience with them.
Matthew Β· 16 June 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Matthew,
Thank you so much for your kind words and 5-star review! We're delighted to hear that Helen was able to support you throughout your journey as a first-time buyer. It's wonderful to know that her help made the process smoother and more comfortable for you. Your recommendation means a lot to us, and we truly appreciate you choosing Dowen. Wishing you all the best in your new home!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleDowen have been really attentive during our tenancy in Durham. We had our own contact who was always the point of call (thanks Caroline) who knew the property well. They always used contractors that they knew, and that we got to know. Friendly and recommended!
Ben Β· 16 June 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Ben,
Thank you so much for your kind words! We're delighted to hear you had a positive experience during your tenancy in Durham. Caroline will be especially pleased to know her support made a difference. It's great to know our trusted contractors and personal approach helped you feel at home. Wishing you all the best, and thank you again for the recommendation!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleGood experience with Dowen. Good communication with Caroline during rental tenancy. Highly recommended
Kieran Β· 16 June 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Kieran,
Thank you for your great review! We're so pleased to hear you had a good experience with us and that Caroline was able to support you throughout your tenancy. Your recommendation means a lot to us!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleHighly recommend
Calvin Β· 14 June 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Calvin,
Thank you for the 5-star review and recommendation! We really appreciate your support.
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleI have a very good experience with them,their staffs are the best , always ready to help. Am stocked in the middle of getting building insurance Lisa ridehalgh had put me through to get that done, she's lovely
Abioye Β· 16 May 2025 Β· Dowen Bishop Auckland
Agent replied Β· 27 May 2025
Dear Abioye,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience with our team. It's always our goal to be helpful and supportive every step of the way. We're especially glad Lisa was able to assist you, she truly is wonderful! If you need anything else, donβt hesitate to reach out. We're always here to help.
Warmest Regards
John Nicholson
Managing Director
Dowens
β
β
β
β
β
5/5
GoogleHelen kept us informed the whole way through my mam's house sale, she contacted solicitors and the buyer on a regular basis to find out how it was progressing, it was a complicated sale with a few problems and took 7 months to go through but Helen tirelessly chased all concerned and kept me updated.
I am very happy with the service I received and would definitely recommend Dowens, especially Helen!
Joan Β· 15 May 2025 Β· Dowen Durham City
Agent replied Β· 27 May 2025
Dear Joan,
Thank you so much for taking the time to leave such a lovely review. Weβre delighted to hear that Helen was able to support you through what was a complex and lengthy process. Sheβs a true asset to our team, and your kind words mean a great deal. We really appreciate your recommendation and are so pleased we could help with your mamβs house sale.
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleThank you to all the team, Catherine, Lisa, and Thomas for looking after me over the past few years as a tenant, now a very proud and happy home owner. Dowens made the transition from tenant to owner very easy and stress free.
Would highly recommend these lovely people to anyone thinking of using their services.
All the Best. ππ»
Lee Β· 13 May 2025 Β· Dowen Bishop Auckland
Agent replied Β· 14 June 2025
Dear Lee,
Thank you so much for your kind words and fantastic review! Itβs been a real pleasure supporting you on your journey from tenant to homeowner. Catherine, Lisa, and Thomas are thrilled to have been part of such an exciting chapter in your life. Weβre delighted to hear the transition felt easy and stress-free, thatβs exactly what we aim for.
Wishing you all the best in your new home, and thank you again for recommending us!
Warm regards
John Nicholson
Managing Director,
The Dowens Team π‘β¨
β
β
β
β
β
5/5
GoogleSuch a great company
Very professional and responsive and also really caring about the customer.
I can't recommend highly enough.
The whole team are a credit to the organisation
Stewart Β· 27 April 2025 Β· Dowen Durham City
Agent replied Β· 16 April 2026
Dear Stewart,
Thank you so much for your kind words and wonderful review! π
We're thrilled to hear you had such a positive experience with us. The whole team works hard to make sure our customers feel valued and supported, so your feedback really means a lot.
We truly appreciate your recommendation and look forward to being of service again in the future!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleDowen sold our property very quickly. In spite of a few minor issues, they were fast to respond, were professional and cared and I would recommend them.
Frank Β· 23 April 2025 Β· Dowen Durham City
Agent replied Β· 27 May 2025
Dear Frank,
Thank you for your kind 5-star review. Weβre so pleased we were able to sell your property quickly and that you found our team to be responsive, professional, and caring throughout. Even when minor challenges arise, we are committed to ensuring a smooth and positive experience for our clients.
We truly appreciate your recommendation and your trust in Dowen Estate Agents.
Wishing you all the best for the future!
Warm regards,
John Nicholson
Managing Director
Dowen Estate Agents
β
β
β
β
β
5/5
Google5* good service. We had a short timeline in which to move in to the property and Dowen helped to push along both solicitors. I would like to give Lisa Radleigh a shoutout as our sales agent - she was very helpful.
Olivier Β· 16 April 2025 Β· Dowen Bishop Auckland
Agent replied Β· 16 April 2026
Dear P-B
Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with us. I'm especially glad that Lisa Radleigh was able to assist you so effectively and help ensure a smooth process despite the tight timeline. Your kind words mean a lot to us, and weβll be sure to pass along your shoutout to Lisa. If you need anything in the future, donβt hesitate to reach out. Enjoy your new home!
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleWe brought our first property through dowen bishop auckland.We would like to thank Lisa for the wonderful costumer service. Highly recommended
Anu Β· 16 April 2025 Β· Dowen Bishop Auckland
Agent replied Β· 16 April 2026
Dear Dipu,
Thank you so much for your fantastic 5-star review! π Congratulations on purchasing your first home! π‘ Weβre delighted to hear that Lisa provided you with wonderful customer service. Your recommendation means the world to us, and we wish you all the best in your new home. If you ever need anything in the future, weβre always here to help! π
Warmest Regards
John Nicholson
Managing Director
β
β
β
β
β
5/5
GoogleLiving in Spain and buying a property in the UK, smooth process helped along by Lisa, very friendly staff in general would highly recommend.
Anne Β· 16 April 2025 Β· Dowen Bishop Auckland
Agent replied Β· 23 December 2024
Dear Anne,
Thank you so much for your kind words and 5-star review! Weβre thrilled to hear that Lisa and our team were able to make your property purchase in the UK a smooth and enjoyable experience, even from Spain. Providing friendly and efficient service is always our goal, and itβs wonderful to know we met your expectations. Thank you for recommending us, and we wish you all the best with your new property!
Warmest Regards
John Nicholson
Managing Director
Dowens
β
β
β
β
β
5/5
GoogleBrilliant Service from Thomas, Lisa and Catherine. Very friendly and helpful. I would highly recommend their services.
Mitchell Β· 16 April 2025 Β· Dowen Bishop Auckland
Agent replied Β· 9 December 2024
Dear Mitchell,
Thank you so much for your kind words and the 5-star review! I am delighted to hear that Thomas, Lisa, and Catherine provided you with brilliant service. They truly embody the friendly and helpful spirit we strive for every day. Your recommendation means a lot to us, and we look forward to assisting you again in the future
Warmest Regards
John Nicholson
Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.