Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

621 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

566

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 565 reviews on Google only. Show every review

5/5

Google

Lisa Ridehalgh was very helpful through a long and stressful move.

Jan · 16 November 2025 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear Jan, Thank you so much for your kind review! We're really pleased to hear that Lisa Ridehalgh was able to support you through what can be a challenging time. Moving can be stressful, and it's great to know Lisa helped make the process a little easier for you. Wishing you all the best in your new home! Warmest Regards John Nicholson Managing Director

1/5

Google

Paid upfront for them to sell my house and they have removed it from all online sites twice now. So in effect taken it off the market without my consent. Had 2 phone calls from them in 3 years of my house being on the market. Rubbish service.

Gillian · 16 November 2025 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear Gillian, Thank you for taking the time to share your experience. We're genuinely sorry to hear that you've been disappointed with the service, and we understand how frustrating this must be. This certainly isn’t the level of communication or support we aim to provide. We’d really appreciate the opportunity to look into this further and understand what went wrong. If you're willing, please contact us directly so we can address your concerns and work toward a resolution @ john.nicholson@dowen.co.uk. Your feedback is important to us, and we’re committed to improving. Warmest Regards John Nicholson Managing Director

5/5

Google

We put our mams bungalow up for sale with Dowen bishop Auckland Thomas was so enthusiastic and took great photos we knew we made the right decision Thomas also did all viewings on the property Lisa Ridehalgh contacted us with feedback from all viewings. Lisa also helped us complete the sale professionally Can’t thank the Dowen team enough

Enid · 16 November 2025 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear Enid, Thank you so much for your kind words and fantastic feedback! We're delighted to hear that your experience with Dowen Bishop Auckland was such a positive one. Thomas’s enthusiasm and attention to detail, along with Lisa’s professionalism and support throughout the sale, truly reflect the dedication of our team. We’re so pleased we could help make the process smooth and successful for you. Thank you again for choosing Dowen, we wish you all the best moving forward! Warmest Regards John Nicholson Managing Director

5/5

Google

After being let down by a previous agent I contacted Dowen for the sale of my family home of 30 years which I highly recommend. The photos taken were great much better quality! Jonathan came out to value the house and he was friendly, understanding, courteous and professional as well as local to Durham so could provide great information on the market, price and timeline etc to set expectations which were all met. We met again when I dropped the keys off for completion and expressed relief after a couple of setbacks beyond my control delayed the sale by one month. Barbara in the office was also great keeping me updated with ongoing developments right through to completion. I would definatly consider using Dowen again in the future if I was to move back to the Durham area for sure.

Andrew · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Andrew, Thank you so much for your thoughtful and generous review! We're truly grateful you chose Dowen to handle the sale of your family home, especially after being let down previously. It’s wonderful to hear that Jonathan provided such friendly, professional, and knowledgeable service, and that Barbara kept you well-informed throughout the process. We understand how emotional and stressful selling a long-term home can be, and we're so pleased we could help make the experience smoother for you. Your kind words mean a lot to the whole team at our Durham branch, and we’d be absolutely delighted to assist you again in the future should you return to the area. Thanks again for your recommendation! Warmest Regards John Nicholson Managing Director

5/5

Google

Excellent experience selling my property with Dowens right from the initial valuation through to the eventual exchange of contracts and completion. Would definitely recommend.

James · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear James, Thank you so much for your kind words and recommendation! We're delighted to hear that your experience selling your property with Dowen was smooth and positive from the initial valuation right through to completion. It’s always our goal to provide a seamless and supportive service, and we’re so pleased we could deliver that for you. Wishing you all the best for the future! Warmest Regards John Nicholson Managing Director

5/5

Google

Friendly and professional service, communication was amazing!

Liam · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Liam, Thank you so much for your kind review! We're delighted to hear that you had a positive experience with our team and that the communication throughout was excellent. Providing friendly, professional service is something we take great pride in, and it's always rewarding to know we've made a difference. Warm regards, John Nicholson Managing Director

5/5

Google

Excellent and friendly service. Helen and Barbara were extremely helpful and as Leah’s at the end of the phone. They were aware of our ideal completion (quick) and I feel they did everything in their power to ensure it happened.

Clair · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Clair, Thank you so much for your kind words! We're thrilled to hear that Helen, Barbara, and Leah provided such excellent support throughout your sale. It's great to know the team’s communication and dedication helped make your ideal quick completion a reality. We’re proud to have such committed staff who always go the extra mile for our clients. Warm regards, John Nicholson Managing Director

5/5

Google

I’ve worked with Dowen Letting Agency in Durham for quite some time now and can honestly say they’re fantastic to deal with. The team are always organised, professional and easy to communicate with. A special mention to Caroline, who I get most of my work from, she’s brilliant at keeping things running smoothly and always a pleasure to work with. Highly recommend Dowen for anyone looking for a reliable, friendly agency.

Richie · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Richie, Thank you so much for your kind words and glowing review! We're absolutely delighted to hear that you've had such a positive experience working with the team at Dowen Letting Agency in Durham. It's always our goal to provide a professional, organised, and friendly service, so your feedback means a lot to us. A special thank you for mentioning Caroline, she’ll be thrilled to know her efforts are appreciated and that she’s made such a great impression. We truly value your continued support and look forward to working with you for many more years to come! Warm regards, John Nicholson Managing Director

5/5

Google

Dowens were really supportive with our purchase which wasn’t as easy as first thought, with many delays and hiccups along the way. The team at Dowens- in particular, Helen and Barbara continuously chased this for us and did everything they could to push it through for us, in contact with the sellers. Really pleased and would recommended them to anyone looking to purchase/sell in the future 🙂

Isla · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Isla, Thank you so much for your kind and thoughtful review! We're really pleased to hear that, despite the challenges, our team was able to support you throughout your purchase. Helen and Barbara will be especially happy to know their efforts made a difference and helped push things forward. Your recommendation means a lot to us, and we’re so glad we could help you through the process. Warm regards, John Nicholson Managing Director

5/5

Google

Been a really easy company to deal with, no hassle, straightforward to work with. Would use again.

Sarah · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Hi Sarah, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found working with us easy and hassle-free. Providing a straightforward and smooth experience is exactly what we aim for, so it's great to know we delivered on that. We’d be delighted to work with you again in the future, please don’t hesitate to reach out whenever you need us. Thanks again for your support! Best regards, John Nicholson Managing Director

5/5

Google

Many thanks to Barbara at Dowen Durham for making our house purchase go so smoothly. Very helpful and kept us updated regularly throughout the process. A real delight to deal with Thanks again Danny

Danny · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Hi Danny, Thank you so much for your lovely review! We’re delighted to hear that Barbara at Dowen Durham made your house purchase such a smooth and positive experience. She’s a valued member of our team, and we’ll be sure to pass on your kind words. Wishing you all the best in your new home, and we’d love to assist you again in the future! Warm Regards, John Nicholson Managing Director

5/5

Google

I was using this service to purchase a house and throughout the process, Barbara was extremely helpful and updated me whenever there was news. I recommend Dowen for their friendly and professional service. Nothing is too much of an issue and my request for information promptly replied to. Thank you.

Lee · 16 November 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Lee, Thank you so much for your kind words and fantastic review! We're thrilled to hear that Barbara was able to support you throughout your home-buying journey and that you found our service both friendly and professional. At Dowen, we always strive to make the process as smooth and stress-free as possible, and it's wonderful to know that your requests were promptly handled. We truly appreciate your recommendation and look forward to assisting you again in the future. Wishing you all the best in your new home! Warm regards, John Nicholson Managing Director

5/5

Google

Can’t thanks Caroline more for the smooth communication during the process for renting out my property in Durham, whenever i have a question, she always answered it fast and thoroughly, very patient, helpful and friendly, highly recommended!

Rachel · 16 October 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Rachel, Thank you so much for your kind review! I’m delighted to hear that Caroline made the process of renting out your property in Durham smooth and stress-free. Her prompt, thorough communication and friendly support are exactly what we strive for at Dowen. We truly appreciate your recommendation and look forward to working with you again in the future! Warmest Regards John Nicholson Managing Director

5/5

Google

Great Service from Dowens, Bishop auckland. Thomas did the valuation and took great photos getting us more for our house than others had valued it at. Lisa in the office was very helpfull in making selling our house an easy and very fast process , Thank you so much, Keith & Linda

Keith · 16 September 2025 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear Keith, Thank you so much, Keith & Linda, for your wonderful 5-star review! I’m thrilled to hear that Thomas and Lisa provided such excellent service throughout your journey with Dowen Bishop Auckland. Thomas’s attention to detail during the valuation and photography clearly made a real impact, and Lisa’s dedication to making the process smooth and efficient is exactly what we strive for. It’s always rewarding to know our team helped you achieve a great result, and quickly too! Wishing you all the very best in your next chapter, and thank you again for choosing Dowen. Warm regards, John Nicholson Managing Director Dowen Estate Agents

5/5

Google

Rating only, no written review.

David · 16 September 2025 · Dowen Bishop Auckland

Agent replied · 16 April 2026

Dear David, Thank you so much for the 5-star rating! Even without a comment, your support means a great deal to us. We’re committed to delivering excellent service every step of the way, and it’s always rewarding to know our efforts are appreciated. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Warm regards, John Nicholson Managing Director Dowen Estate Agents

5/5

Google

Very grateful for all the updates and help with making communication between all parties run smoothly. Appreciated all the updates as it’s been quite stressful and Helen made a lot easier .

Diane · 16 September 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Diane, Thank you for your kind review! I’m so pleased to hear that Helen was able to make a stressful process feel more manageable with her clear communication and regular updates. We understand how important it is to keep everyone informed, and it’s great to know that helped things run smoothly. Your feedback means a lot to us, thank you again! Warmest Regards John Nicholson Managing Director

5/5

Google

Excellent company , Caroline is always very helpful in the lettings department.

Bruce · 16 September 2025 · Dowen Durham City

Agent replied · 16 April 2026

Dear Bruce, Thank you for your kind words! I’m so pleased to hear that Caroline has been helpful and supportive in the lettings department. We’re lucky to have her on the team, and your feedback means a lot to us. Thanks again for choosing Dowen! Warmest Regards John Nicholson Managing Director

5/5

Google

Very happy with the service provided by Lisa at Dowen. Lisa helped my obtain a viewing at quite short notice and worked quickly to help me secure the property. After many years of selling and searching for my new place, I'm finally settled, thanks to their assistance.

Twitchyt · 5 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your kind review. I’m delighted to hear that Lisa was able to assist you so promptly and effectively. It’s incredibly rewarding to know that, after years of searching, you’ve found a place to call home, and that our team played a part in making that happen. We’re proud of the care and dedication our staff bring to every client interaction, and your feedback is a wonderful reflection of that. Thank you again for choosing Dowen, and we wish you all the very best in your new home. Warm regards, John Nicholson Managing Director

5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Dowen Estate and Lettings Agents in Bishop Auckland enough. From start to finish, Lisa and Thomas were absolutely excellent. This was my first time purchasing a property, and they made the whole process seamless, honestly an absolute treat to deal with. They always looked out for me, kept me updated whenever I needed, and were ready to take my calls and answer any questions (and trust me, I had plenty!). Nothing was ever too much trouble for them, and they made what could have been a stressful experience into something straightforward and even enjoyable. Both Lisa and Thomas are incredibly professional, upfront, and honest, but more than that, they’re just genuinely good people who care about their clients. I can’t sing their praises highly enough. If you’re buying a house anywhere near Bishop Auckland, I’d recommend them completely.

Yusuf · 4 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your outstanding review. I’m absolutely delighted to hear that Lisa and Thomas provided such exceptional support throughout your first property purchase. Buying a home is a major milestone, and it’s incredibly rewarding to know our team helped make the experience seamless, reassuring, and even enjoyable. Your kind words about their professionalism, honesty, and genuine care mean a great deal to all of us. We’re proud to have earned your trust and grateful for your wholehearted recommendation. Wishing you all the best in your new home, and thank you again for choosing Dowen. Warm regards, John Nicholson Managing Director

5/5

Google

Good estate agents, recently sold my house through them and whenever i had a question lisa and thomas always was there to help! would recommend

DailyBytes · 3 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you for your fantastic review! I’m so pleased to hear that Lisa and Thomas were there to support you throughout your sale. Their commitment to clear communication and helpful service is exactly what we aim to deliver at Dowen. We truly appreciate your recommendation and are grateful you chose us to handle such an important transaction. If we can assist you again in the future, we’d be delighted to help. Warm regards, John Nicholson Managing Director

5/5

Google

I chose Dowens over other estate agents in the area as the branch manager believed in our property - it’s value of what it had to offer and it’s price. His enthusiasm and that belief really stayed throughout. Other estate agents would lean to a quicker sale tactic or may have larger teams to offer updates at every turn, but I didn’t feel they were enthusiastic about the property itself I was selling which is what I was looking for.

Angela · 3 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your thoughtful and generous review. I’m truly pleased to hear that our Branch Manager’s belief in your property made such a positive impact. At Dowen, we pride ourselves on recognising the true value of every home and delivering a service that reflects that passion and commitment. Your feedback highlights exactly what sets us apart, genuine enthusiasm, personal attention, and a tailored approach. We’re grateful you chose us and proud to have helped you through this important journey. Thank you again for your recommendation, it means a great deal to all of us. Warm regards, John Nicholson Managing Director

5/5

Google

We purchased our home recently and Dowen Bishop Auckland were the estate agents. Lisa, Tom and the team were really helpful They made the whole process as stress free as moving house could be and I wholeheartedly recommend them.

Peter · 2 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your wonderful review! I’m absolutely delighted to hear that Lisa, Tom, and the team at Dowen Bishop Auckland made your home-buying experience as smooth and stress-free as possible. Moving house can be challenging, so it’s fantastic to know our team helped make the process easier for you. Your wholehearted recommendation means a great deal to us. We’re proud to have earned your trust and grateful to have been part of such an important milestone. Wishing you all the best in your new home! Warm regards, John Nicholson Managing Director

5/5

Google

My experience with this branch of Dowens Estate Agents, was First Class. There was one lady in particular, Lisa who had excellent communication skills, nothing was a bother for her and she did the upmost to help every time i contacted the office :)

Joanne · 2 September 2025 · Dowen Bishop Auckland

Agent replied · 9 September 2025

Thank you so much for your brilliant review! I’m thrilled to hear that your experience with our Bishop Auckland branch was first class. Lisa is a valued member of our team, and it’s wonderful to see her excellent communication and dedication recognised. We’re proud to have provided the support you needed, and your kind words mean a great deal to all of us. If we can assist you further in the future, we’ll be here to help. Warm regards, John Nicholson Managing Director

5/5

Google

Dowen, and Caroline, have been great throughout my tenancy with them. They were always professional and helpful when I needed their help and responded quickly to queries. Would definitely recommend to a friend!

Mattias · 23 July 2025 · Dowen Durham City

Agent replied · 11 August 2025

Dear Mattias, Thank you so much for your kind words and 5-star review! We're really glad to hear you had a positive experience with us throughout your tenancy. It was a pleasure to support you, and we're especially happy to know that you found us professional, helpful, and responsive. Wishing you all the best for the future, and thank you for recommending us! Warm regards, John Nicholson Managing Director

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Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.

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