5/5
GoogleGood advice and very helpful pleased with the service given
Agent replied · 13 June 2024
Peter, many thanks for taking me to post a 5 Star Review. Denis Dowen - Managing Director
Trusted Agent profile · County Durham
Dowen estate agents in Durham City, Bishop Auckland and Sedgefield
★★★★★
621 reviews across 3 offices and 3 platforms
Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Dowen's three offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 565 reviews on Google only. Show every review
Google5/5
GoogleRepairs done in small time frame great customer service and very friendly members of staff ! Would recomend Dowens to anyone 5 star service xxxxx
5/5
GoogleExcellent service from start to finish. All staff involved were helpful and professional in achieving a fast and efficient sale of my property.
Agent replied · 13 June 2024
Will. Many thanks for posting a great 5 STAR REVIEW. Team Dowen Bishop Auckland
5/5
GoogleReally good estate agent, the staff were friendly and really helpful through out the selling process. They managed to sell my house quickly and got me a very good price for it. Their rates were a lot cheaper than other estate agents I would use them again and would recommend them.
Agent replied · 13 June 2024
Thank you for posting a lovely review. I’m glad we did you proud. Denis Dowen - Managing Director
1/5
GoogleIf I could rate zero.......As a buying prospect I have been very disappointed with Dowen Bishop Auckland. I have emailed and contacted through various methods to arrange a viewing of a house that they were advertising for sale......after 4 days and various messages to arrange a viewing I am still waiting for even a message to acknowledge me, a message advising they added me to their mailing list, a msg showing me their options that I may be interested in. I have since found out that Dowen are still advertising houses that other estate agents have sold weeks/months ago. I get the impression this company is not on the ball, they don't update a system that can be updated instantly, I am a proactive cash buyer who could have a million pounds to spend but this company has never even spoken to me. As a seller I would be horrified to think this company was not proactive in trying to sell my house.....needs a long hard look at it's company profile and ethos......very annoying and puts me off buying a home off dowen and/or ever selling with them.
5/5
GoogleExcellent service, definitely the best in Bishop Auckland. I would 100 % recommend and use again in the future. My house was only on the market with them for around 6 weeks, everything ran smoothly, and was kept well informed of everything happening along the way. Can’t fault them at all, great service and great staff.
Agent replied · 13 June 2024
Jill. It was a pleasure for me to read your review. Thank you for taking the time to post. Denis Dowen - Managing Director
5/5
GoogleDowen Estate Agents valued my home recently; I was pleased with the valuation and decided to waste no time and put it up for sale. The photos were put on Rightmove that same evening (approx 4pm), by 6.30pm the same day, I had a family knocking on my day. I had an offer of the asking price there and then. All throughout the selling process that followed the offer, Dowen Estate Agents were absolutely fantastic. Very efficient and professional service. Very competitive rates. Definitely would recommend them to all my family and friends in the future. Brilliant service, keep up the good work and thank you.
Agent replied · 13 June 2024
Paula, thank you for posting a fabulous 5 STAR REVIEW. The team in Bishop Auckland will be delighted. Denis Dowen - Managing Director
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from Sally at Dowen, always keeps me up to date.
5/5
GoogleVery professional and very friendly,kept me updated at all times. Would definitely recommend and use them again. Thanks
5/5
GoogleDawn was very helpful in finding a tenant for my property - a quick, efficient service. Many thanks!
5/5
Googleas a seller, great service from Dowens. Mandy in particular went the extra mile helping with the sale!
Agent replied · 13 June 2024
Peter, I was delighted to r4ad your review. Thank you for selling with Dowen Durham. Denis Dowen - Managing Director
4/5
GoogleMandy @dowen was excellent proffesional and down to earth. Worked for benefit of both myself and sellers. I would reccomend.
5/5
GoogleGreat service from Mandy during our sale. Mandy was extremely supportive, informative and eager to push our sale through!
5/5
GoogleA great buying experience from Dowens. Sally kept me informed and up to date with my purchase.
Agent replied · 13 June 2024
Great to see we did you proud, Carole. Thank you for being a Dowen customer. Denis Dowen - Managing Director
5/5
GoogleDowen have been great - friendly and professional. Lettings co-ordinator Dawn a pleasure to work with.
Agent replied · 13 June 2024
Lucy, it was a pleasure for me to read your review, in relation to Dowen Durham and Dawn Teggert, who I’m sure you’ll agree is a star. Denis Dowen - Managing Director
5/5
GoogleDealing with Mandy in sales was an excellent experience, she was always available and provided an excellent service. Highly recommended.
Agent replied · 13 June 2024
Syed. Thank you for your wonderful review. Denis Dowen - Managing Director
5/5
GoogleWe have recently purchased a property from Dowen, and they were very helpful during this process, especially when things had stalled, they contacted the seller and urged her to contact her solicitor.
Agent replied · 13 June 2024
Thank you for your review Farrah. Denis Dowen - Managing Director
5/5
GoogleDawn and Dowen were excellent at every stage of the process, from making initial arrangements to picking up the keys to answering our questions after we moved in - very friendly to deal with too.
5/5
GoogleWould definitely reiterate the positive comments already posted regarding Mandy. She was a huge help during the process, highly professional and every query we had regarding our sale was answered. Very helpful and would definitely recommend! Thank you!!
Agent replied · 13 June 2024
Chris. Thank you for taking the time to write your excellent 5 STAR REVIEW. I’m delighted to see that we lived up to our commitment to the delivery of great customer service. Denis Dowen - Managing Director
5/5
GoogleAnother tenant found by Dawn within a week of the property becoming available for rent. Very professional lady and prospective tenants carefully vetted and selected in line with my requirements. Painless process from start to finish. Thanks again Dawn.
Agent replied · 13 June 2024
Stephen. Thank you for this review. Dawn is delighted. Your custom is warmly appreciated. Denis Dowen - Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Dowen
Which Dowen office has the most reviews?
Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.
Where are the Dowen offices?
The three Dowen offices, by town:
- Bishop Auckland: 125, Newgate Street, Bishop Auckland, DL14 7EN
- Durham City: 3B, Old Elvet, Durham City, DH1 3HL
- Sedgefield: 41 Front Street, Sedgefield, County Durham, TS21 3AT
Has Dowen won any awards?
Yes. In The Trusted Agent 2026 awards, Durham City won Gold.
