Trusted Agent profile · County Durham
★★★★★
621 reviews across 3 offices and 3 platforms
Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 621 reviews on three platforms, rated 4.7 out of 5 overall.
566
Reviews on Google
All 3 offices
2
Reviews on The Trusted Agent
All 3 offices
53
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Dowen's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 565 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Dear Krzysztof, Thank you so much for your 5-star rating! ⭐️⭐️⭐️⭐️⭐️ We really appreciate you taking the time to support us, it means a lot to the whole team. If there’s ever anything we can help you with in the future, please don’t hesitate to get in touch! Warmest Regards John Nicholson Managing Director
5/5
GoogleJodi Glendenning and her Team at Durham City Branch.Went above and behond to make sale progression run Smoothly and could not rate there. professionalism high enough. I am looking forward to Working with Jodi and Her collegues going forward with more properties Yours Sincerely, Brendan Carney
Dear Brendan, Thank you so much for your fantastic 5-star review, Brendan! We’re absolutely delighted to hear that Jodi Glendenning and the Durham City team went above and beyond to ensure your sale progressed smoothly. Your kind words about their professionalism mean a great deal, and we’ll be sure to pass on your feedback to Jodi and her colleagues. It’s great to hear you’re looking forward to working with us again, we truly value your continued trust and look forward to supporting you with your future property ventures. Warmest Regards John Nicholson Managing Director
5/5
GoogleI had a great experience buying my house through Dowen. Jodi was incredibly helpful, efficient, and kept in touch throughout the process. After a previous buyer pulled out, I asked her to keep me in mind if the property came back on the market, and she remembered to contact me straight away. Thanks to her, I was able to purchase the house I really wanted. Communication was excellent from start to finish. I would definitely recommend Jodi and the team at Dowen.
Dear Jessica, Thank you so much for your kind words and 5-star review! We’re thrilled to hear you had such a positive experience with Dowen and that Jodi was able to support you throughout your journey. She’ll be delighted to know her attention to detail and proactive approach, especially remembering to contact you when the property came back to market, made such a difference in helping you secure your dream home. Providing clear and consistent communication is something we pride ourselves on, so it’s fantastic to hear that stood out to you from start to finish. Congratulations on your new home, and thank you again for your recommendation, it truly means a lot to us! 🏡✨ Warmest Regards John Nicholson Managing Director
5/5
GoogleExcellent service from a thoroughly professional team.5 Star !!
Dear Thomas, Thank you so much for your kind words and 5-star review! ⭐️ We’re delighted to hear you had an excellent experience with our team. Your feedback means a lot to us, and we’ll be sure to share your comments with everyone involved. We truly appreciate your support! Warmest Regards John Nicholson Managing Director
5/5
GoogleHighly recommended! Jodi has been so helpful and was across everything throughout the whole process of buying my new property. As a first time buyer I needed quite a bit of hand holding and she was there every step of the way, guiding me through the process, and was always happy to explain everything. Thanks again Jodi. Suzannah G
Dear Suzannah, Thank you so much for your wonderful review, Suzannah! It was an absolute pleasure supporting you through your first home purchase. I’m so glad I could help make the process feel a little less overwhelming and be there to guide you every step of the way. Buying your first property is such a big milestone, and I’m thrilled to have been part of that journey with you. Wishing you all the very best in your new home, and thank you again for your kind words! 😊 Warmest Regards John Nicholson Managing Director
5/5
GoogleI can't speak highly enough of the team at Dowens in Durham, who have just successfully sold a second house for us. In particular, Helen Milner was outstanding, keeping all parties in touch and working so hard. Wonderful service - and very nice people! We wouldn't hesitate to use them again.
Dear Adrienne, Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you were so pleased with your experience at Dowens in Durham. Jonathan, Helen, and the whole team will be thrilled to know their efforts made such a positive difference. We believe in proactive marketing and personal service, so it's fantastic to hear that came through. Wishing you all the very best in your next chapter, and thank you again for your kind recommendation! Warmest Regards John Nicholson Managing Director
5/5
GoogleAlways happy and helpful and a joy to deal with.
Dear James, Thank you so much for your kind 5-star review! It’s wonderful to hear that you found our team happy, helpful, and a joy to deal with, your feedback means a lot to us. We truly appreciate your support and look forward to helping you again in the future! 😊 Warmest Regards John Nicholson Managing Director
5/5
GoogleGreat friendly staff that made the process easy and stress free. Thank you!
Dear Ashley, Thank you so much for your kind words! We’re delighted to hear that our team made the process easy and stress-free for you. Providing a friendly and supportive experience is always our goal, so your feedback truly means a lot. We really appreciate your support! 😊 Warmest Regards John Nicholson Managing Director
5/5
GoogleWe recently sold a bungalow with Dowen Estate Agents in Durham and the service was fantastic from the start. They were excellent at communication and found us a buyer very quickly as well as guided us through the process.
Dear Steven, Thank you so much for your fantastic 5‑star review. We’re delighted to hear that you had such a positive experience selling your bungalow with our Durham team. Clear communication and guiding our clients through every step of the process are extremely important to us, so it’s great to know this came across. Thank you for choosing Dowen Estate Agents, and we wish you all the very best for the future. Warmest Regards John Nicholson Managing Director
5/5
GoogleFrom start to finish Jodi and the team were absolutely excellent!! Couldn’t recommend enough, absolutely nothing was a problem to them!
Dear Jack, Thank you so much for your kind words and 5‑star review! We’re absolutely delighted to hear that Jodi and the team provided such a positive experience from start to finish. Your recommendation truly means a lot to us. Warmest Regards John Nicholson Managing Director
5/5
GoogleCaroline from Dowens was amazing with communication and finding lovely Tenants, certainly reach out to them in future too. Thanks guys.
Dear Kishore, Thank you so much for the fantastic 5‑star review. We’re delighted to hear about your positive experience with Caroline, she’ll be thrilled with your kind words. Clear communication and finding the right tenants are always our priority, so it’s great to know that stood out to you. We really appreciate your support and look forward to working with you again in the future. Warmest Regards John Nicholson Managing Director
5/5
GoogleDowens provided an outstanding service! I was kept constantly informed of the progress of my house purchase and able to have all my queries answered immediately. Amazing! Thank you very much.
Dear Cameron Thank you for your wonderful 5‑star review. We’re delighted to hear that you received outstanding service and felt well informed throughout your house purchase. Keeping our clients updated and answering queries promptly is very important to us, so your feedback is greatly appreciated. Thank you again for choosing Dowens. Warmest Regards John Nicholson Managing Director
5/5
GoogleGreat service from initial house evaluation all the way through to completion. Friendly, personal colleagues. Would recommend
Dear Louise, Thank you so much for your kind words! We’re delighted to hear that you had a great experience from the initial valuation right through to completion. Our team takes pride in providing a friendly and personal service, so it’s wonderful to know that came across. We really appreciate your recommendation and wish you all the best in your home! Warmest Regards John Nicholson Managing Director
5/5
GoogleExcellent service. Friendly, efficient, good communication. Charlotte and Darren from Spennymoor branch are both extremely knowledgeable. Would recommend
Dear Amy, Thank you for your fantastic feedback! We’re so pleased to hear you found our service friendly, efficient, and well communicated. Charlotte and Darren will be delighted to know their knowledge and support made a positive impression. We really appreciate your recommendation and your support, thank you again! 😊 Warmest Regards John Nicholson Managing Director
5/5
GoogleThe whole team at Dowens were amazing (specifically Charlotte and Darren), during a very stressful purchase with lots of speed bumps, they were always reassuring, happy to chase and find answers. Worked hard to help us secure our new home. Thank you all again.
Dear Ryan, Thank you so much for your kind words! We’re thrilled to hear that Charlotte, Darren, and the rest of the team were able to support you through what sounds like a challenging journey. Buying a home can be stressful, so it’s great to know we could provide reassurance and help keep things moving along. Congratulations on your new home, and we truly appreciate your trust in us! 😊 Warmest Regards John Nicholson Managing Director
5/5
GoogleGreat service from Helen and the team. Collaborative and informative throughout. Looking forward to working with you again in future!
Dear Ben, Thank you so much for your lovely 5‑star review! We’re delighted to hear you had such a positive experience with Helen and the team. Providing a collaborative and informative service is something we really strive for, so it’s great to know this came through. We truly appreciate your kind words and look forward to working with you again in the future. Warmest Regards John Nicholson Managing Director
4/5
GoogleDowens managed my rental property and Caroline was always very professional, very knowledgable and quick to respond to any questions. I then sold the same property through Dowens. The sale was quick, without any problems and managed well by Jodi. If I have a criticism, it would only be the initial carelessness with the sales brochure. I asked for certain things to be mentioned in the details, and most of them weren't. This was put right, but maybe a little more attention to detail in the written particulars would go a long way.
Dear Clive, Thank you very much for taking the time to leave us a review and for your kind words. We’re delighted to hear that you had a positive experience with both our Lettings and Sales teams. Caroline and Jodi will be pleased to know their professionalism, knowledge, and responsiveness made the process smooth for you. We also really appreciate your honest feedback regarding the sales brochure. This has been noted, and we agree that attention to detail in written particulars is essential. Your comments help us improve, and we’ll be using this feedback to refine our processes as we work towards a 5‑star experience every time. Thank you again for choosing Dowens, and we wish you all the very best going forward. Warmest Regards John Nicholson Managing Director
5/5
GoogleI found the service first rate. Always helpful. Queries always followed up. Very happy with the service received, professional and very approachable with answering all sorts of questions. I felt very supported in the house buying process and able to ask anything I was concerned about.
Dear Ruth, Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you found our service first‑rate and that our team was always helpful and responsive to your queries. It means a lot to know you felt supported throughout the house‑buying process, that’s exactly the experience we aim to provide. We’re thrilled that you felt comfortable asking any questions and that our team could help make the journey smoother for you. Wishing you every happiness in your new home, and please don’t hesitate to reach out if you ever need anything in the future. Warmest Regards John Nicholson Managing Director
5/5
GoogleLove these people, dealt with them for many years. Got to know Denis himself (RIP) and the new management is as good as ever. Great team to work with.
Dear Timon, Thank you so much for your excellent 5‑star review. We truly appreciate your loyalty over the years. It means a great deal to us that you’ve trusted our team for so long and that you remember Denis so fondly, he will always be a special part of our story. We’re delighted to hear that you feel the new management continues to uphold the same standards. The whole team will be thrilled with your kind words. Thank you again for your continued support. It’s always a pleasure working with you. Warmest Regards John Nicholson Managing Director
5/5
GoogleGreat service! Buyer found straight away. Communication fantastic, kept up to date with progress of sale and any issues dealt with immediately. Great team especially Helen. Thank you 👍 …
Dear Ann, Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you had such a smooth experience and that your buyer was found quickly. Our team works hard to keep communication clear and consistent, so it’s great to know you felt well‑updated throughout the process. Helen will be especially pleased with your kind words! Thanks again for choosing us, and for taking the time to share your feedback. 👍 Warmest Regards John Nicholson Managing Director
1/5
GoogleTo landlords considering management services, please read: I hadn’t initially planned to leave a review as my properties are still under management with this company, however I feel it’s important to share my experience for other landlords. Unfortunately, my experience has been very disappointing and has raised serious concerns around both competence and compliance. There have been multiple issues across my properties, including: • Tenancy agreements issued with incorrect company details, and in another case no company listed at all • A failed EICR not being resolved within the required timeframe, despite clear instruction to prioritise this • Ongoing poor communication, where updates have to be chased and are often not followed up These are not minor administrative errors, they have potential implications for legal enforcement, insurance validity, and regulatory compliance, all of which ultimately fall back on the landlord. A major concern is that tenancy agreements are being executed without landlord sign-off. I was not provided with the amended agreement following a recent tenancy change and had to request it myself after rent was not paid. Upon review, I found the agreement had been issued under the wrong company entirely. When challenged, I was informed they source details from Companies House and, because my name was linked to a company, they used that entity without verification or consultation. This is unacceptable. The company listed does not own the property and is no longer in use, which could now have serious implications for both legal proceedings and insurance cover. To make matters worse, on another tenancy no company has been listed at all, which directly contradicts their explanation and highlights a clear lack of consistency and due diligence. The handling of compliance has also been concerning. A failed EICR has not been resolved within the required timeframe, despite repeated instructions and follow-ups. Each time I chase, I am told it will be looked into, with little to no meaningful update. I have ultimately had to contact contractors myself to establish what is happening. This is reactive rather than proactive management, and it appears to be a recurring theme. Additionally, if you choose to use your own contractors, be aware that they will not manage the process. You are left coordinating both tenant and tradesperson yourself, while still paying full management fees. I have now reached the point where this arrangement no longer works for me or my tenants and have decided to move my portfolio elsewhere. I work with other managing agents across the UK who operate to a far higher standard, so I am fully aware of how this service should be delivered. Despite the issues outlined above, I am still being held to significant exit fees per property, effectively trapping me in an agreement while not receiving the level of service required, particularly as a remote landlord. Overall, I have been left feeling exposed and unsupported due to poor practices, lack of accountability, and inadequate management of key responsibilities. I would strongly advise any landlord to carry out thorough due diligence and ensure they are fully confident in how compliance, documentation, and communication are handled before proceeding.
Dear Kyle, Thank you for taking the time to share such a detailed account of your experience. I am genuinely disappointed to read your comments and want to assure you that your concerns are being taken extremely seriously. Both myself, as the Managing Director, and the Branch Manager are now conducting a full and thorough investigation into every point you have raised. The issues you describe, particularly around tenancy documentation, compliance management, communication standards, and contractor coordination, are not reflective of the service we expect or aim to deliver. Your feedback highlights areas that require immediate review, and we are committed to understanding exactly what has happened and why. We will be completing a full investigation, including reviewing the handling of your tenancy agreements, compliance procedures, communication logs, and contractor arrangements. Once this is complete, we will respond to you in detail with our findings and next steps. You can expect this within 3 business days. Thank you again for bringing this to our attention. We appreciate the seriousness of the concerns you’ve raised, and we are committed to addressing them properly and transparently. John Nicholson Managing Director
5/5
GoogleCaroline has always been a delight to deal with and I have never had any issues, communication is always clear & efficient, would highly recommend to anyone renting or letting a property!
Dear Izzy, Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Caroline has consistently been a pleasure to work with and that her clear and efficient communication has made your experience a positive one. Your recommendation truly means a lot to us. If you ever need anything in the future, we’re always here to help! Warmest Regards John Nicholson Managing Director
4/5
GoogleFor my first time becoming a landlord Caroline has been helpful throughout and would recommend Dowen
Dear Nikita, Thank you so much for your lovely 4‑star review! We’re really pleased to hear that Caroline was able to support you throughout your first experience as a landlord, and we truly appreciate your recommendation. We’re always striving to deliver a 5‑star service, so if there’s anything we could have done to make your experience even better, we’d love to hear your feedback. Your thoughts help us continue improving. Thanks again for choosing Dowen, we’re here whenever you need us! Warmest Regards John Nicholson Managing Director
5/5
Google"I had a fantastic experience with Dowen Estate Agents during the sale of my house. From the initial valuation done by Jonathan to completion, the team was incredibly professional and kept me updated every step of the way. They made what could have been a stressful process feel smooth and straightforward. Their local market knowledge is top-notch, and they managed to secure a great result for me. I highly recommend them to anyone looking for a reliable and friendly agency!".
Dear Barry, Thank you so much for your fantastic 5‑star review! 🌟 We’re delighted to hear that your experience with Dowen Estate Agents, from Jonathan’s initial valuation right through to completion, felt smooth and stress‑free. Keeping our clients informed at every stage is really important to us, so it’s great to know you felt supported throughout the process. Your kind words about our professionalism and local market knowledge mean a lot to the whole team, and we’re thrilled to have achieved a great result for you. Thank you again for choosing Dowen and for recommending us! Wishing you all the very best for the future. 🏡✨ Warmest Regards John Nicholson Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 226.
The three Dowen offices, by town:
Yes. In The Trusted Agent 2026 awards: Dowen, Durham City won Gold.
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