Trusted Agent profile · County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

★★★★★ Excellent

626 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 626 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

571

Reviews on Google

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 570 reviews on Google only. Show every review

5/5

Google

Dell has been very informative and helpful from our call requesting a viewing to our offer being accelted. Fingers crossed we get to move into our forever home i am confident Dell will do all she can to make this happenPositiveResponsiveness, Professionalism

Vicki · 14 June 2022 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Vicki, thank you for the taking the time to write this great review. Dell is a superstar and will wrap the deal up in cotton wool for you. Best of luck and enjoy your forever home. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Catherine although new to the team has worked alongside our business Heatwave Plumbing & Heating perfectly. She is efficient, responsive & always friendly, for anyone looking to hire an agent she needs to be top of your list. We look forward to continuing to grow our partnership with Catherine, and all at Dowen's Bishop Auckland.PositiveProfessionalism

ARRON · 14 June 2022 · Dowen Bishop Auckland

Agent replied · 13 June 2024

Arron, thank you for taking the time to write this wonderful review. I agree, Catherine is fastly proving to be an excellent addition to the Dowen family. We look forward to our working relationship continuing and growing. Thanks for the 5 stars - Merry Christmas - Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Rating only, no written review.

Louise · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Louise, thank you for taking the time award us 5 Stars and support your local business. I wish you the very best moving forward. Thank you again. John Nicholson. Managing Director.

5/5

Google

Rating only, no written review.

Patrick · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Patrick, thank you for taking the time to award Dowen Durham City 5 Stars - We thank you for the business and wish you the very best for the remainder of 2021. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Rating only, no written review.

Ryan · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Ryan, thank you for taking the time to award Dowen Durham 5 stars! Rating us 5 out of 5 helps support my business. Thank you for supporting your local agent. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Rating only, no written review.

Khaled · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Khaled, thank you for awarding Dowen Durham 5 Stars. Warmest Regards - John Nicholson.

5/5

Google

Rating only, no written review.

Ali · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Ali, thank you for awarding Dowen Durham 5 stars. We appreciate you taking time and thank you for your business. All the best. John Nicholson - Managing Director.

5/5

Google

Rating only, no written review.

Susan · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Susan, thank you for awarding us 5 stars. Warmest Regards - John Nicholson - Managing Director

3/5

Google

Rating only, no written review.

Frank · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Frank, thank you for taking the time to award us 3 stars, if possible would you be able to provide me some feedback on why you opted not to give us 4 or 5 stars. We appreciate feedback to help us improve moving forward. John Nicholson - Managing Director john.nicholson@dowen.co.uk

5/5

Google

Rating only, no written review.

Brendan · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Brendan, thank you for taking the time to award us 5 stars. I appreciate your review and business. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Rating only, no written review.

Jordan · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Jordon, thank you for awarding Dowen Durham 5 stars. Thank you for your business. Warmest Regards - John Nicholson - Managing Director

5/5

Google

Rating only, no written review.

Jodi · 14 June 2022 · Dowen Durham City

5/5

Google

Rating only, no written review.

Christine · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Wow 5 stars, thank you so much for the recommendation. Myself and the Dowen Durham Branch thank you for the business. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Rating only, no written review.

Peter · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Thank you for taking the time to post your 5 STAR REVIEW. John Nicholson - Managing Director

5/5

Google

Rating only, no written review.

A · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Thank you for taking the time review and award Dowen Durham 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Very good service from all the staff

P · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

PM, Thank you for taking the time to award us 5 stars. We appreciate you making this effort that helps support your local business, on behalf of the Dowen Durham City Team, thank you! Warmest Regards - John Nicholson - Managing Director.

1/5

Google

Very low house valuations and pressure from Auction team they use

K · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Good Morning K Spence, I am obviously very disappointed that you have rated us 1 Star. I would personally like to speak to you to understand what has gone wrong and hopefully resolve/implement training so this doesn't happen again. Please contact me personally when you are free on 0789-458-23-78 - John Nicholson - Managing Director.

5/5

Google

Excellent service and very professional, staff are friendly and very helpful. Highly delighted with the service.PositiveProfessionalism

Adrian · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Adrian, thank you for taking the time to award us 5 stars and support your local business. I wish you the very best of luck moving forward. Warmest Regards - A very proud - John Nicholson - Managing Director.

5/5

Google

Thanks so much for your help n great text message to me, easy for me im deaf, great help Shirley king

Shirley · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Thank you Shirley for awarding us 5 stars. This helps promote and support your local agent. I really appreciate your time and business. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Very helpful and supportive. I'm very happy in my new home.

Jackie · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Jackie, thank you for the great review and 5 stars. Enjoy your new home. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

First class service from Sarah at Dowen Durham. Smooth sailing so far!PositiveResponsiveness, Professionalism

Simon · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Simon, thank you for taking the time to award Sarah and Dowen Durham 5 stars. I hope everything continues to go smoothly for the rest of the transaction. Thank you again for the review. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

professional service, efficient and the viewing was arranged quickly- correspondence via tel, email and txt-

Graham · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Thank you Graham for the review and 5 stars. I am very happy communication was on point. I hope your viewings are successful. Warmest Regards - John Nicholson - Managing Director

5/5

Google

Very helpful and informative. First time buyers and they gave us clear and concise guidance.

Wadkins · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Thank you for taking the time to review Dowen Durham and for a awarding us 5 stars. Warmest Regards - John Nicholson - Managing Director

5/5

Google

Great customer service especially from Jennifer and Mandy they kept me updated and were very friendly and helpful from start to finish.PositiveResponsiveness, Professionalism

Kayleigh · 14 June 2022 · Dowen Durham City

Agent replied · 13 June 2024

Kayleigh, thank you for taking the time to write this lovely review and award us 5 stars. Mandy and Jennifer are a credit to the profession, I for one are lucky to have them. Best of luck moving forward. Warmest Regards - John Nicholson - Managing Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 231.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards, Durham City won Gold.

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