Trusted Agent profile Β· County Durham

Dowen estate agents in Durham City, Bishop Auckland and Sedgefield

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

626 reviews across 3 offices and 3 platforms

Dowen has three offices, in Durham City, Bishop Auckland and Sedgefield (County Durham). Together they have 626 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

571

Reviews on Google

All 3 offices

Trustpilot logo

53

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dowen's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 570 reviews on Google only. Show every review

5/5

Google

This company was highly recommended all be it the Hartlepool office But no need to worry the Durham office went above and beyond to sell my property and only took 4 days From the valuation to Helen and the team to the MD Very professional and was kept up to date on all aspects of the sale If your are about to sell your property do not hesitate to use this company for a stress free house move Thank you the Durham office team

Margaret Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Margaret for the kinds words, recommendation and 5 stars. It was great to meet you and thank you for appointing Dowen to sell the home. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I've been working alongside Dowen Estate agents for some time now and I've found the staff Caroline, Sarah and Helen to be great people. Very polite, professional and friendly

Steve Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Ste for taking the time to write this wonderful review, offer your recommendation and award us with 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I have been liaising with Sarah Stockell from Dowen Estate Agents for the past year and have found all dealings to be pleasant, professional and extremely efficient. I look forward to conducting further business with Sarah and the firm.

Sarah Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Sarah, I can't thank you enough for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

We used Dowens Durham branch to sell our property and they were very professional and helpful at all times . Particularly Sarah the branch manager could not be more helpful throughout the process,we would highly recommend using their services in the future.

Paul Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you for taking the time to write this wonderful review Paul about Sarah and her team at Dowen Durham, we appreciate the business and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Excellent service. My sale fell through and they found me another buyer. They gave me a premium listing to help my property stand out which I was really impressed with. Mark the valuer was very charismatic and knows his market well. I would definitely recommend.

Rachel Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Rachel for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I haven't wrote a review before but i want everyone to know about the service i received from Dowens in Durham. Professional, knowledgeable, honesty and integrity and attention to detail are but a few of the many qualities Dowens demonstrated to me. What sets them apart from other estate agents? John Nicholson of Dowens was the spoke respectfully and kindly about the value of my home. Yes my home and not just another house or property on the books. His extensive knowledge of the current market and precise local knowledge helped me to find a price that was right for me. The photographs were taken at that time, they were uploaded and went live the next day and I'm happy to say I received an offer on my home the day after. I had 3 other viewings the same day. I never had to ring once for an update. Thanks to Helen I felt I had my own designated agent. She emailed and contacted me with every update. This is the third property I have bought and sold with Dowens and its no coincidence that the 3 properties around me have also sold as quickly with Dowens. I say this in the nicest way I hope I don't need an estate agent in the near future but if I did I wouldn't go anywhere else. Many thanks and continued success Jan Spencer, Durham Jan Spencer

Jan Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Jan for the repeat business, kind words and 5 stars, I really do appreciate it. Returning customers makes me so proud. Warmest Regards - John Nicholson, Managing Director.

5/5

Google

Very happy with our experience with Helen at Dowen, very responsive, and very thorough when explaining everything, answered all of our queries and questions we had and explained the process of buying a house to us. Extremely happy with the service we received.

Amy Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you for taking the time to write this wonderful review and award Helen Milner and the Durham team 5 stars. Enjoy your new home. Warmest Regards - JohN Nicholson - Managing Director.

5/5

Google

Sarah and the team were great and really helpful in chasing in anything to progress our purchase, we can’t thank them enough. Would definitely recommend them when selling your property; they’ll look after you and your buyers.

Lewi Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

I can't thank you enough, Lewi for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Friendly and efficient staff. Very fast on starting process for sales. Great at keeping you upto date on process. Helen is very nice , nothing is a problem and she is quick to respond. I would highly recommend Dowen. Thanks for all the help and information πŸ‘ …

Dawn Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Dawn for your lovely words, recommendation and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I have recently rented my house out with Dowen Durham and the process was flawless thanks to Caroline. She was always on hand to answer any questions I had and advise me on the process as this was the first time I had rented a house out so a bit nervous. I wouldn’t hesitate to use Dowen again. Thanks Caroline!

Caroline Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you Caroline for this wonderful review and for awarding us 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Lovely people - friendly, helpful and extremely efficient. I recommend Dowen Estate Agents wholeheartedly and am really grateful to them for making the whole potentially difficult process of selling a house as smooth and β€˜pain free’ as possible.

Hilary Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

I can't thank you enough, Hilary for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I would highly recommend Dowen's estate agents. Our house sold quickly. Feedback was followed up each time there was a viewing. Communication was very good. We were kept in the loop and were reassured about the normal process of selling a house.

Debbie Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Debbie for your wonderful comments, recommendation and 5 stars. I appreciate your business. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I recently just rented a property from Dowen, everything works smoothly. Thanks a lot for Durham Dowen agency team, especially Caroline is very helpful, she’s always replied email and answered phones promptly, and get everything settled down in a short time frame. Don’t hesitate to choose Dowen agency in Durham area! Thanks again Caroline 😊

Yawen Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you for taking the time to write this wonderful review about Dowen Durham, we appreciate the business and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

My latest rental experience with Dowen went without a hitch. Thanks a lot to the Durham Dowen agency team, in particular Caroline who has been quite helpful and has swiftly returned calls and emails to resolve issues quickly. Don't be hesitant to select Dowen agency in the Durham region! Caroline, many thanks once more πŸ‘πŸ» …

Aitha Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you for taking the time to write this wonderful review and award Caroline and Dowen Durham 5 STARS. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Dowen Estate Agent were amazing in the selling and the valuing of my house. Thank you to Mark who amazing at his job and is extremely professional as always. Sarah communicates and keeps me up to date in a very professional way, so thanks to her. Dowen have made me feel supported all of the way, making this a stress free experience . Very impressed. Thank you for all of your support.

Clare Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Clare, thank you for taking the time to award us 5 Stars. Your kind words mean an awful lot to us at Dowen. Mark, Sarah, and the team are a fantastic team to work with, I am so pleased you received the 5-star service we are renowned for. Thank you for supporting your local business. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I have had a lovely experience in getting my house on the market, having viewings organised for me (as I am not in the region), and in the offer-process. Would highly recommend Dowen to others in the region wanting to sell their property. Everyone has been helpful, friendly, kind and has understood my unique set of circumstances.

Helen Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Helen for your wonderful comments, business, recommendation and 5 stars. We wish you a Merry Christmas and fabulous new year. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Very pleased with Dowen, who we've used for our most recent rental, the purchase of two properties, and the sale of one property. (This review in particular concerns the most recent purchase/sale.) We've found communication to be very clear and professional throughout, and we've had replies to all our enquiries quickly. We've always found the team to be very friendly and helpful at every step of the journey (from evaluating our home, to putting in an offer on another seller's home, which was also being sold through Dowen). It's worth noting that we originally used (and paid up front for) a different estate agent, and they were so woefully unprofessional and unhelpful that it made sense for us to use Dowen instead, despite the fact that we still had to pay the original agent's fee. We learnt the hard way that not all agents are on a par, and we would definitely go with Dowen next time around, and recommend them to others.

Chris Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Chris, I can't thank you enough for taking the write this excellent and detailed review. The Dowen Durham team and I would like to thank you for the business, great comments, recommendation and 5 stars. Merry Christmas and a happy new year from team Dowen. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

We use Dowen Durham for letting our house in Durham city, Caroline and other members of staff have been so helpful, Caroline is always friendly and also very professional. She has gone the extra mile for us in helping manage the house since we live far away from Durham. We wouldn’t hesitate to recommend Dowen. Leeka

Leeka Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

I can't thank you enough, Leeka for your amazing comments, recommendation, business and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Fantastic service. The agent that came to value the house was the only one who actually took the time to consider a valuation based on the work we'd done to the house. They've done a great job achieving a sale and we've really appreciated the follow up support and updates from the team to let us know how things are progressing. highly recommend.

Helen Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Helen for this wonderful review. Mark Austin's is a very experienced valuer who always aims to provide the best customer experience and of course recognize the properties attributes and highlight this to obtain the best possible price. Best of luck with your sale and thank you for the business, recommendation and 5 stars. Merry Christmas, John Nicholson, Managing Director.

5/5

Google

The purchase of my home was quite complicated with lots of hurdles along the way. The team at Dowen provided exceptional support throughout the process. Sarah in particular was amazing, nothing was ever too much trouble. She ensured everything went as smoothly as possible and was a fantastic support. I would absolutely recommend Dowen and hope to use them again in the future. Thank you!

R Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Rebecca, for taking the time to write this wonderful view and award us 5 stars. We appreciate your lovely words and business. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

We used Dowen to sell a property for us and have been very impressed with the level of service provided by the Durham team. Helen especially was most helpful in providing us with frequent updates and answering any queries we had. We would highly recommend this Estate Agency.

Cheryl Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Cheryl for your wonderful comments, recommendation and 5 stars. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Many thanks to the team at Dowens, who were super-helpful and supportive through the process of selling our parents' much-loved bungalow. Communication was excellent at every stage, including navigating the additional red-tape that seems to be inevitable now in the conveyancing process. We highly recommend the team for an excellent service at a fair price.

Karen Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Karen for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

I used Dowen for the sale of my home. I am very happy with the service they provided. They gave my house a realistic valuation (more than I expected) which sold at the asking price within 13 days of going on the market. They also assisted with viewings while I was on holiday. Should I ever need to sell a house again I would have no hesitation in using Dowen again.

Victoria Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Victoria for your wonderful comments, recommendation and 5 stars. We thank you for the business and wish you the very best. Warmest Regards - John Nicholson - Managing Director.

5/5

Google

Sarah and all the team at Dowen’s Durham office have been exceptional. They have gone the extra mile for us every step of the way. We are so glad the house we bought was through them, as their knowledge and professionalism has helped us through the stresses associated with a long distance move. Wouldn’t hesitate to highly recommend them.

Amanda Β· 14 June 2023 Β· Dowen Durham City

Agent replied Β· 13 June 2024

Thank you, Amanda for taking the time to write those kind words, recommendation and 5 stars. Warmest Regards - John Nicholson - Managing Director.

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Awards

The Trusted Agent 2026 results for Dowen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Dowen

Which Dowen office has the most reviews?

Durham City has the most, with 446 reviews rated 4.7 out of 5, followed by Bishop Auckland with 231.

Where are the Dowen offices?

The three Dowen offices, by town:

Has Dowen won any awards?

Yes. In The Trusted Agent 2026 awards, Durham City won Gold.

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