Trusted Agent profile

Cushman and Wakefield LLP estate agents in Birmingham, London and Uxbridge

2.6

★★★★★

29 reviews across 3 offices and 2 platforms

Cushman and Wakefield LLP has three offices, in Birmingham, London and Uxbridge. Together they have 29 reviews on two platforms, rated 2.6 out of 5 overall.

Google logo

2.6 / 5

26

Reviews on Google

All 3 offices

Trustpilot logo

3

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Cushman and Wakefield LLP's three offices, most reviewed first. Each has its own page.

Latest reviews from every Cushman and Wakefield LLP office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

BG · 13 July 2026 · Cushman and Wakefield LLP Birmingham

Agent replied · 13 October 2026

We appreciate you taking the time to leave a 5 star rating, thank you!

1/5

Google

Poor communication, have to prompt them to do anything, I have no faith in their competence other than in billing my SIPP pension with outrageous fees.

Balinda · 17 February 2026 · Cushman and Wakefield LLP Birmingham

Agent replied · 17 April 2026

Hi Balinda, thank you for your review. We’re sorry to hear about your experience and understand how frustrating a lack of communication can be. This is not the standard of service we aim to deliver. We’d like the chance to make this right, please submit your details via our official enquiry form so we can prioritize a follow-up: https://www.cushmanwakefield.com/en/inquire

1/5

Google

Useless. Undoubtedly they will respond saying they are sorry to hear this, asking to email with my complaint. Well I have lodged a complaint before and their “internal review” could not find anything wrong. Funny that. Licence to print money.

Anonymous · 17 February 2026 · Cushman and Wakefield LLP Birmingham

Agent replied · 17 April 2026

Hi, we’re sorry to hear that your experience with us was disappointing. We value candid feedback like yours as it helps us improve. We would love to hear more about what happened so we can ensure it doesn't happen again. Please reach out to us here: https://www.cushmanwakefield.com/en/inquire

1/5

Google

The most shocking service I've ever experienced. I spent 4 months chasing down a numerous amount of property. No one answers the calls and not a single email has been replied too. I wouldn't mind spending the time and effort to chase them if it led somewhere but all it did was cost me and waste my time. When I finally was able to reach someone every property I enquired about was taken even though they all stayed on the website for a further two months and when I went to visit then in person all the units where still vacant. Very upsetting.

Akib · 4 May 2025 · Cushman and Wakefield LLP London

Agent replied · 11 August 2025

Dear Akib, we sincerely apologise for your experience. This is not the level of service we strive to provide. Your feedback is crucial and we'll investigate the communication issues you faced. Thank you for bringing this to our attention.

5/5

Trustpilot

The partnership with Cushman &…

The partnership with Cushman & Wakefield was a very good choice for our company. We have seen impressive improvements in the centre, especially in regards to the tenant mix as well as a decrease in operation costs for the centre.

Kl · 26 March 2025 · Cushman and Wakefield LLP London

1/5

Google

Useless. They don't act to resolve issues with the fire alarm in the building that keeps waking up residents at 5am. Then when I call I wait on hold for over an hour and get the phone put down on me.

Luke · 26 February 2025 · Cushman and Wakefield LLP Birmingham

Agent replied · 20 May 2025

Hi Luke, we're truly sorry to hear about your experience. Resolving issues promptly is our priority, and we apologise for the inconvenience caused by the fire alarm and the long wait times. Your feedback is invaluable, and we will address these concerns immediately. Please contact us directly at https://www.cushmanwakefield.com/en/inquire so we can assist you further. Thank you for bringing this to our attention.

1/5

Trustpilot

Building Management Nightmare

I work in one of the buildings they manage @ 100 Hancock Street, Quincy, MA 02368 and it is horrible. They will consistently turn off the heat in the winter and the heat will not turn on until the afternoon. They will blow heat in the summer and not properly vent the building. It is a nightmare working in this building!!!

Matthew · 23 January 2025 · Cushman and Wakefield LLP London

5/5

Google

My correspondence was with Paul Reynolds, who sorted my issue in a timely and polite, professional manner. Very happy with my dealings with Paul and his company, many thanks again!

Chris · 20 May 2024 · Cushman and Wakefield LLP Birmingham

Agent replied · 9 June 2024

Thank you sincerely for taking the time to share your positive experience with us at Cushman & Wakefield.Your feedback is invaluable in helping us continually enhance our services. If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing us!

1/5

Google

Manage the building I live in. Are terrible overcharge us and charge us for works never undertaken. Are also terrible in getting back to us, and dealing with our concerns.

Jake · 26 March 2024 · Cushman and Wakefield LLP London

Agent replied · 13 June 2024

We sincerely apologize for the less than satisfactory experience you had with our team. Your feedback is genuinely important to us, and we want to express our empathy for any frustration or inconvenience this may have caused. We take full responsibility for the issues you faced, and we want to assure you that we are committed to addressing this matter promptly and internally. For a swift resolution, we recommend reaching out to our local office directly for immediate assistance with your concern. Once again, we apologize and aim to regain your trust as we strive to become your preferred real estate agency.

1/5

Google

The bullying Receptionist. They have one of the most horrific front of house members of staff SK. Very nasty lady.

RiRi · 16 April 2023 · Cushman and Wakefield LLP Birmingham

Agent replied · 9 June 2024

Hi RiRi, We are sorry you’ve had a negative experience with us in Birmingham. We are committed to continuously improving our services which includes our front of house impression. Please share the details that prompted this review with us at complaints@cushwake.com.

1/5

Google

Rating only, no written review.

Chelsea · 27 March 2023 · Cushman and Wakefield LLP London

Agent replied · 13 June 2024

We are sorry you’ve had a negative experience with Cushman & Wakefield at both our City and West End offices. We are committed to continuously improving our services, please share the details that prompted this review with us at complaints@cushwake.com.

1/5

Google

Nobody is ever available to talk to or even reply to emails

H · 27 March 2023 · Cushman and Wakefield LLP London

Agent replied · 13 June 2024

Thank you for taking the time to share your feedback. We’re sorry to hear we did not meet your expectations. Please reach out to our local office to discuss your concerns further.

1/5

Trustpilot

Mala experiencia, nunca firmes contratos con ellos

He sido inquilino de uno de sus centros comerciales. No les importa en absoluto si tu negocio va bien o mal, ni cualquier iniciativa para mejorar tus ventas, tan solo buscan rotar inquilinos con contratos leoninos

S · 29 November 2022 · Cushman and Wakefield LLP Birmingham

5/5

Google

Rating only, no written review.

Jamie · 16 April 2022 · Cushman and Wakefield LLP Birmingham

Agent replied · 11 June 2024

Thank you for your feedback. We’re delighted you had a positive experience with us in Birmingham. Find out more about the team here: https://www.cushmanwakefield.com/en/united-kingdom/offices/birmingham

1/5

Google

•Louise Roy Support Desk Administrator •Andrew Reid BSc (Hons) AssocRICS MIWFM Regional Facilities Manager •Will Heron Cushwake Service Centre •Jack Meaker Cushwake Service Centre The most UNPROFESSIONAL PEOPLE EVER! After of literary hundreds of emails-phonecalls and chasing up Cushman and Wakefield for 5-6 months they're note able tow book an appointment in the dates that we ask. We ask a specific date and their contactor shows up on a different without even notifying us. No wonder why this unprofessional company has too many one star reviews.I'm planning to file a big complaint in your company. They even blocked my phone number because I keep calling them and chasing them to literally do their job. 🤣

E_d · 16 April 2022 · Cushman and Wakefield LLP Birmingham

Agent replied · 9 June 2024

Hi E_d, We’re sorry you’ve had a poor experience with the service centre, this must have been very frustrating for you. It sounds like our service delivery fell short this time, we are committed to continuously improving our services and want to understand what went wrong. Please share your contact details with us at complaints@cushwake.com so we can try to resolve this.

1/5

Google

Rating only, no written review.

Hemantha · 27 March 2022 · Cushman and Wakefield LLP London

Agent replied · 13 June 2024

Hi Hemantha, We are sorry you’ve had a negative experience with Cushman & Wakefield. We are committed to continuously improving our services, and our interactions with our stakeholders. Please share the details that prompted this review with us at complaints@cushwake.com.

5/5

Google

Rating only, no written review.

Dan · 15 June 2020 · Cushman and Wakefield LLP Uxbridge

Agent replied · 22 October 2024

We appreciate you taking the time to leave a review. To learn more about Cushman & Wakefield, please visit www.cushmanwakefield.com.

4/5

Google

lovely office space

The · 15 June 2020 · Cushman and Wakefield LLP Uxbridge

Agent replied · 22 October 2024

Thanks for your message, we're so glad you enjoyed it. See more of our spaces here: https://www.cushmanwakefield.com/en/properties/properties-for-lease

1/5

Google

Very bad service was trying to view a property they are always busy and will not get back to you

EMRAH · 27 March 2020 · Cushman and Wakefield LLP London

Agent replied · 13 June 2024

Hi Emrah, can you provide further information about the bad service you received and the property you were trying to view so we can assess what happened? Thank you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Cushman and Wakefield LLP

Which Cushman and Wakefield LLP office has the most reviews?

Birmingham has the most, with 13 reviews rated 2.2 out of 5, followed by London with 13.

Where are the Cushman and Wakefield LLP offices?

The three Cushman and Wakefield LLP offices, by town:

  • Birmingham: No.1 Colmore Square, Birmingham, B4 6AJ
  • London: 43/45 Portman Square, London, W1H 6LY
  • Uxbridge: Uxbridge Business Park, Sanderson Road, Denham, UB8 1DH

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