Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUseless. Undoubtedly they will respond saying they are sorry to hear this, asking to email with my complaint. Well I have lodged a complaint before and their “internal review” could not find anything wrong. Funny that. Licence to print money.
Anonymous · 17 February 2026
Agent replied · 17 April 2026
Hi, we’re sorry to hear that your experience with us was disappointing. We value candid feedback like yours as it helps us improve. We would love to hear more about what happened so we can ensure it doesn't happen again. Please reach out to us here: https://www.cushmanwakefield.com/en/inquire
★★★★★ 1/5
GooglePoor communication, have to prompt them to do anything, I have no faith in their competence other than in billing my SIPP pension with outrageous fees.
Balinda · 17 February 2026
Agent replied · 17 April 2026
Hi Balinda, thank you for your review. We’re sorry to hear about your experience and understand how frustrating a lack of communication can be. This is not the standard of service we aim to deliver. We’d like the chance to make this right, please submit your details via our official enquiry form so we can prioritize a follow-up: https://www.cushmanwakefield.com/en/inquire
★★★★★ 1/5
GoogleUseless. They don't act to resolve issues with the fire alarm in the building that keeps waking up residents at 5am. Then when I call I wait on hold for over an hour and get the phone put down on me.
Luke · 26 February 2025
Agent replied · 20 May 2025
Hi Luke, we're truly sorry to hear about your experience. Resolving issues promptly is our priority, and we apologise for the inconvenience caused by the fire alarm and the long wait times. Your feedback is invaluable, and we will address these concerns immediately. Please contact us directly at https://www.cushmanwakefield.com/en/inquire so we can assist you further. Thank you for bringing this to our attention.
★★★★★ 1/5
Google•Louise Roy
Support Desk Administrator
•Andrew Reid BSc (Hons) AssocRICS MIWFM
Regional Facilities Manager
•Will Heron
Cushwake Service Centre
•Jack Meaker
Cushwake Service Centre
The most UNPROFESSIONAL PEOPLE EVER! After of literary hundreds of emails-phonecalls and chasing up Cushman and Wakefield for 5-6 months they're note able tow book an appointment in the dates that we ask. We ask a specific date and their contactor shows up on a different without even notifying us. No wonder why this unprofessional company has too many one star reviews.I'm planning to file a big complaint in your company. They even blocked my phone number because I keep calling them and chasing them to literally do their job. 🤣
E_d · 16 April 2022
Agent replied · 9 June 2024
Hi E_d,
We’re sorry you’ve had a poor experience with the service centre, this must have been very frustrating for you. It sounds like our service delivery fell short this time, we are committed to continuously improving our services and want to understand what went wrong. Please share your contact details with us at complaints@cushwake.com so we can try to resolve this.
★★★★★ 1/5
TrustpilotBuilding Management Nightmare
I work in one of the buildings they manage @ 100 Hancock Street, Quincy, MA 02368 and it is horrible. They will consistently turn off the heat in the winter and the heat will not turn on until the afternoon. They will blow heat in the summer and not properly vent the building. It is a nightmare working in this building!!!
Matthew · 23 January 2025
★★★★★ 5/5
GoogleMy correspondence was with Paul Reynolds, who sorted my issue in a timely and polite, professional manner. Very happy with my dealings with Paul and his company, many thanks again!
Chris · 20 May 2024
Agent replied · 9 June 2024
Thank you sincerely for taking the time to share your positive experience with us at Cushman & Wakefield.Your feedback is invaluable in helping us continually enhance our services.
If there's anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing us!
★★★★★ 5/5
TrustpilotThe partnership with Cushman &…
The partnership with Cushman & Wakefield was a very good choice for our company. We have seen impressive improvements in the centre, especially in regards to the tenant mix as well as a decrease in operation costs for the centre.
Kl · 26 March 2025
★★★★★ 1/5
GoogleThe bullying Receptionist. They have one of the most horrific front of house members of staff SK. Very nasty lady.
RiRi · 16 April 2023
Agent replied · 9 June 2024
Hi RiRi,
We are sorry you’ve had a negative experience with us in Birmingham. We are committed to continuously improving our services which includes our front of house impression. Please share the details that prompted this review with us at complaints@cushwake.com.
★★★★★ 1/5
TrustpilotMala experiencia, nunca firmes contratos con ellos
He sido inquilino de uno de sus centros comerciales. No les importa en absoluto si tu negocio va bien o mal, ni cualquier iniciativa para mejorar tus ventas, tan solo buscan rotar inquilinos con contratos leoninos
S · 29 November 2022
★★★★★ 1/5
GoogleTry returning your calls!
Ruth · 17 April 2019
★★★★★ 5/5
GoogleRating only, no written review.
Jamie · 16 April 2022
Agent replied · 11 June 2024
Thank you for your feedback. We’re delighted you had a positive experience with us in Birmingham. Find out more about the team here: https://www.cushmanwakefield.com/en/united-kingdom/offices/birmingham
★★★★★ 1/5
GoogleRating only, no written review.
Khadija · 17 April 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
