5/5
GoogleCPS offers a great service - I can't fault them in any way. Rhys Owen and team gave excellent advice as to rent etc and suitable tenants were found very swiftly. Very pleased.
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,427 reviews on Google only. Show every review
Google5/5
GoogleToday i make visit 2 bedroom house Florence was there to help us. She was very helpful with us. She was very professional with her work
5/5
GoogleThe lovely woman who viewed houses with us, Jess was an absolute star and we all felt she was incredibly caring. She made us feel comfortable and explained the renting process thoroughly. As students who were nervous about signing we felt much better after her advice and would recommend her in a heartbeat!
Agent replied · 23 November 2024
Thank you Martha for taking the time to leave a review for Jess. We're happy to help!
5/5
GoogleI can’t recommend CPS Homes enough. I found an amazing place and they couldn’t have made the process any easier. I’d really like to thank Nikki, who managed the signing of my contract, for all of the help and support I received. Nikki’s help made the signing incredibly smooth and easy understand each stage. I’d also really like to thank Jenna for all of the support I have received throughout the entire process. Jenna has been happy to help right from the beginning, all the way through to the move in date. Any queries I’ve had have been answered in a timely and friendly manner.
Agent replied · 23 November 2024
Thank you so much Liam for your wonderful review! We're thrilled to hear that you had such a positive experience with Nikki, Jenna and our team - and it's fantastic to know that we were able to help you find the perfect place.
5/5
GoogleRating only, no written review.
Agent replied · 23 November 2024
Thanks Oliver for the 5 stars!
5/5
GoogleRating only, no written review.
Agent replied · 23 November 2024
Thanks for the 5 stars Gareth!
4/5
GoogleVery quick and efficient service, they were happy to
5/5
GoogleMarta has been extremely helpful in the process of renting a house!! 🏡 …
Agent replied · 9 December 2024
Thanks Megan for the 5 star review!
5/5
GoogleIt was very nice and easy and Jenna sorted the problem on my end nice and succinctly
5/5
GoogleVery efficient and easy experience - found our perfect student house with no fuss, Jenna was so lovely and helpful!
Agent replied · 9 December 2024
Thanks for your lovely comments Hannah!
5/5
GoogleJess was amazing. So informative and interactive with us. Answered all our questions with enthusiasm and put our minds at ease. Thank you Jess!
Agent replied · 9 December 2024
Thanks Freya, we're lucky to have Jess as part of the team and will pass your kind comments on to her. Glad to help!
5/5
GoogleWe had Marta to show us around the properties and couldn’t be happier. Very nice, outgoing, friendly person. Answered all questions perfectly.
Agent replied · 9 December 2024
Thrilled to hear it - thanks Ellie!
2/5
GoogleWhen we first moved in the house was great, but after 1 week our kitchen sink was fully blocked and took around a month to be fixed. Also was not told where the gas meter was for about a month so couldnt get a reading and required multiple emails and phone calls to get a helpful response of the meter where they send us a photo of the meter without telling us the location so we could not set up an account as we did not have the serial number required
Agent replied · 9 December 2024
Hi Niran, Thank you for your review, and sorry if there's been any miscommunication or misunderstanding here. We don't understand what you mean, so we'd like to know more via feedback@cpshomes.co.uk. This will allow us to put things right. We look forward to hearing from you. Many thanks, The CPS Homes Team.
5/5
GoogleVelislava was amazing and very supportive. Thank you so much for your help
Agent replied · 12 November 2024
Thank you, Amy! We're thrilled to hear that Velislava provided you with such supportive service, your kind words mean a lot to us!
5/5
GoogleRating only, no written review.
5/5
GoogleRhys and CPS always give a excellent service
4/5
GoogleGreat bunch, very happy to help us 👍 …
5/5
GoogleCps are very efficient and have let my property . Thank you Rhys
Agent replied · 9 November 2024
Thanks Sian - happy to hear it, thanks again for choosing us!
5/5
GoogleWe had a fantastic experience working with Sian at CPS. She is a skilled estate agent who did a great job of selling our house. CPS as a company were also very good. Everything was easy and very well organised with good communication. Would highly recommend.
Agent replied · 9 November 2024
Hi Rachel - thanks so much for the wonderful review. We're so happy that Sian was able to assist you on your selling journey.
5/5
GoogleExtremely easy going experience. We were able to visit three different properties and put a deposit down on the one that we liked the most within the space of a few hours. The staff were amazing and extremely helpful. Marta helped us with the depositing of the house and told us about all of the information we needed. If you are a student looking to buy a second/third year property, I would highly recommend CPS homes Estate and Letting Agent.
4/5
GoogleI have great experience with CPS and all staff.
Agent replied · 12 November 2024
Thank you, Saqib! We're so glad to hear you had a great experience with our team, your feedback is greatly appreciated!
1/5
GoogleIt seems nothing has changes since CPS was featured on Joe Lycett's 'Got Your Back' as a deplorable company. Please understand that probably over 90% of these reviews are fake or orchestrated by the company (they used to offer incentives to leave a positive review). There is no way, with the discourse on forums online (e.g., Reddit) that the positive experiences outlined here are genuine. I rented with them as a student myself back in 2014, viewed rentals with them in 2020 and have recently inquired about buying a flat/house. All experiences have been negative, but you simply cannot avoid CPS with the monopoly they have on real estate in Cardiff. This time, despite taking a day off work to view properties, the agent offered no flexibility and said that viewings were happening on a set date. When I reorganised my calendar to make that date, I suddenly could only be offered a slot that I couldn't do (but was no doubt convenient for the agent). Because of the market, they know properties will sell without any graft on their part, so offer viewings that are convenient for very few. This reinforces the housing crisis we're experiencing as only developers and investors are able to see and buy the properties listed. Alas, after all these years, CPS continue to be the most morally deplorable agency in the area.
Agent replied · 12 November 2024
Hi Joe, Thank you for your review. We take feedback seriously and are always committed to providing the best service we can to all who we deal with, whether that be contract-holders, buyers, landlords or sellers. With that said, we categorically deny the assertions made in this review. The allegation that a high percentage of our positive reviews are fake is entirely false. We encourage honest feedback from all clients and do not engage in, nor condone, any practice of manipulating reviews. Every review here reflects the genuine experience of the clients we serve. Our team works hard to ensure that viewing appointments are convenient not only for prospective buyers but also for homeowners, who understandably have busy schedules of their own. Coordinating multiple schedules can be challenging, and we regret if the available times were inconvenient for you. If more flexible options had been possible, we would certainly have offered them, as it’s not in our interest to turn down viewing requests without good reason. If we did that, we wouldn’t sell properties, which wouldn’t be good for business. We have no incentive to limit viewings or sell only to specific types of buyers. To the contrary, the vast majority of properties we sell each year are bought by owner-occupiers. We appreciate the opportunity to respond and clarify. We wish you all the best in your property search. Kind regards, The CPS Homes Team.
1/5
GoogleI would strongly advise against renting through CPS homes. Our experience has been a complete disaster. First of all the property was handed over to my son in an appalling state. There were multiple issues, including how filthy the house was for a start, faulty electrical sockets, sink blocked, tap not working, these should have been addressed before he moved in. It was clear that no thorough inspection or cleaning had been done prior to his arrival. It should have been an exciting time for my son, moving to Cardiff for University. Instead, it made the move unpleasant. The customer service has been just as bad. Their lack of empathy and support has been extremely disappointing and has caused myself and my son stress and inconvenience. I have rented several properties in the past and have never experienced service so poor. They seem happy to collect rent but show little interest in providing a decent living environment or support to tenants. Save yourself the trouble and look elsewhere.
Agent replied · 12 November 2024
Dear Gareth, Thank you for your review. We’re sorry that your experience with CPS Homes hasn’t been a positive one. We do carry out an inspection prior to each tenancy started and, if needed, instruct a local contractor to perform a clean. Cleaning standards are subjective, and cleaning contractors are not against reattending a property if incoming occupants believe further cleaning may be required. Had this been communicated, we or the landlord would have requested that the contractor visit again and act with your son’s direction. In line with legislation, every property’s electrical installation is periodically inspected and tested, and in line with guidance, items such as sockets are inspected visually between tenancies. We take pride in conducting thorough inspections of our properties prior to each new tenancy. However, some issues may not be immediately apparent during an inspection, particularly if the property is unoccupied at the time. Certain maintenance issues only become evident once the property is in daily use. While we strive to identify and address potential issues proactively, we also rely on feedback from both previous tenants and new occupants to alert us to any concerns that may arise after move-in. We encourage contract-holders to reach out at any time with maintenance requests, and we are always here to address them promptly with their landlord. Finally, we feel it’s important to establish CPS Homes’ scope as a managing agent. We are the ‘middleman’, sitting between landlord and contract-holder(s). Our aim is to ensure both sides are adhering to their legal and contractual obligations. The landlord owns the property and holds the ‘purse strings’, so when maintenance or improvement requests are made to us, we pass them onto the landlord with our comments. If they instruct us not to proceed with something, whether that be correctly or incorrectly in accordance with their legal or contractual obligations, in our opinion, we must take their instruction. We will always communicate the landlord’s reasoning to contract-holders and again offer our comments. We look forward to working with you, your son and the landlord to resolve any outstanding issues you may have. Kind regards, The CPS Homes Team.
5/5
GoogleMarta was extremely helpful
Agent replied · 9 November 2024
Thanks Maddie :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
