5/5
GoogleVery neat and well organised
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
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Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2026, 2019.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Wales
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Reviews on Google
Showing 1,427 reviews on Google only. Show every review
Google5/5
GoogleDerry was really lovely and helpful with our viewing :)
4/5
GoogleReally amazing staff, especially Derry who showed us round and helped us get our second year housw!
5/5
GoogleVery kind staff who were eager to help! Derry was more than helpful and a delight to work with. She was really organised and helped us at every step. Many thanks to CPS once again, i’d easily recommend them to any students who would like to secure a house with ease! :)
5/5
GoogleCPS Homes did an outstanding job with helping me find a student house for next year. Me and the other housemates were led around properties by Marta who was very helpful and informative, giving us relevant advice and things to look out for. I highly recommend this letting agent when looking for student housing!
5/5
GoogleOutstanding Service and Expertise, Highly Recommended CPS Homes has managed my properties for over 20 years. Throughout this time, their professionalism, knowledge, and dedication have been second to none. Rhys and his team have consistently provided invaluable advice and guidance, keeping me well-informed about changes in letting legislation and trends in the market. This proactive approach has ensured my properties are always in compliance and remain competitive. Finding tenants has never been an issue with CPS. Impressively, my properties are already let for the '25-'26 academic year, a testament to their efficiency and strong market presence. Their attention to detail and commitment to providing excellent service make me feel genuinely supported and well looked after. I cannot recommend CPS Homes highly enough to anyone looking for a reliable and experienced letting agent. Their outstanding service has been instrumental in the successful management of my portfolio over the years.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe process was smooth, easy and just what we needed to ensure our place in a house next year, removing tonnes of stress from our shoulders, Marta was a massive help in ensuring we were happy with the house we chose, and was just overall really kind and knowledgeable!
5/5
GoogleRating only, no written review.
5/5
GoogleHad a great experience in finding my uni house, jess was great help and I really enjoyed it
5/5
GoogleJess was very helpful sorting out our house when we were having problems
5/5
GoogleWe had a great experience with Amber showing us houses and helping us make a decision. Super helpful and kind !
5/5
GoogleHad a lovely experience and found a house that we are very happy to have secured! Thank you very much to Jess who helped us through the whole process some difficulties that came up!
5/5
GoogleJess was fantastic helping our group find a house we were really pleased with. She offered professional and personalised help and we are thoroughly appreciative.
5/5
GoogleReally impressed with the service I've received, Florence & team have been great in getting my property on the market!
5/5
GoogleAs a Landlord with 25 years experience of letting a small number of self managed properties to Students in Cardiff, I have found CPS to be of invaluable assistance. I used to carry out all my own administration, but now, particularly with the increased burden of legislation on landlords, I use CPS to find tenants and complete the contracts. This has meant I have had little problems with tenants renting the property and have also greatly increased the rental income, without any hassle. I manage the tenancies myself, as prefer the personal contact with the students renting, but find CPS have provided invaluable free advice on a number of matters and couldn’t be more helpful. This has included issues concerning legislation, student behaviour, maintenance and rental income. I have also used CPS to sell a property, which was very successful, despite difficulties with the transaction. I have found whoever I call at CPS has been friendly and extremely helpful, but will mention Rhys Owen in particular, who, with his team, efficiently rent the property quicker than I expect each year.
Agent replied · 9 December 2024
Hi Mark, thanks so much for taking the time to leave such a kind and thoughtful review! We're thrilled to hear that our team have been able to provide the support you need, especially with the added complexities of landlord legislation. We hope to continue to provide you with an invaluable service in the many years to come. Thank you once again for choosing CPS Homes.
5/5
GoogleRating only, no written review.
Agent replied · 23 November 2024
Thanks Bronwyn for the 5 stars :)
5/5
Googleabsolutely amazing customer service, derry salter way amazing in helping us chose our preferences aswell was amazing experience and we found our home very easily, amazing stuff and an amazing environment
5/5
GoogleStaff were really helpful and kind. Any questions or issues we had they were transparent and always available to help us. Scott and Derry were especially accommodating to us.
5/5
GoogleThank you very much to CPS Homes for helping us to find good tenants. Rhys is very helpful and nice. 5 stars experience from CPS Homes, highly recommended.
5/5
GoogleI recently asked CPS Homes to help with finding tenants for my small portfolio of student lets. Friendly and well informed staff team, regular communication throughout the process, quick and efficient response to queries. Superb service!!
1/5
GoogleRenting with CPS Homes (CPS) has been my worst experience as a renter When we viewed the property, the CPS estate agent told us the landlord thinks of the property as ‘his baby’ because he ‘used to live there’ so really cares for it. The landlord, by contrast was always difficult to reach, and CPS needed approval to action some maintenance work so fixing issues took ages, while other issues they refused to sort out. I went to collect the keys on the first day of our tenancy and CPS didn’t give us the key to the bottom lock of the front door which was locked when we arrived at the property so we couldn’t get in the first day of our tenancy. When we moved ourselves in, we found a serious damp and mould problem on the wall behind kitchen cupboards. We reported it straight away and CPS sent a contractor to deal with the mould, but this was just spraying it with mould remover and not dealing with the damp. He told us the wall needs treating, which gets damp proofed externally 4-5 months into our tenancy - we had to raise reports for this many times to get anything done. The wall still needed to dry out after the work was done which didn’t happen in the duration of our tenancy. The kitchen cabinets in that half of the kitchen backed onto the damp wall so we weren’t able to use half the storage in our kitchen for food/cooking equipment. The inside of these cupboards was not pictured in the inventory provided by CPS when we moved in. When we moved in the cupboards were covered in rust on the inside and there was a stock cube left in there that had dissolved. We only stored cleaning and washing products in there; products that were in cardboard boxes got completely sodden in weeks (even after external damp proofing) and were unusable. When we alerted CPS to the level of damp (post external work) nothing further got done and the issue was marked as ‘resolved’ so we had to report it again. It hadn’t been fixed when we moved out. There was also a major damp and mould problem under some wallpaper in a different room. All that was done about it (months after we reported it) was redecorating and treating the mould which didn’t deal with the underlying damp. When the contractors did the redecorating work, some of the electrics kept tripping the fuses because the box containing the electrics in the wall had dissolved and when they added a little water to clean the wall, it was enough to cause a bang noise and trip the fuse (wasn’t the contractors fault). Just after we moved in, we went away for a week. We had spent 4 nights in the property before that. On our return we found evidence of rats in the property. Because it was at the start of the tenancy, the landlord was responsible for paying and CPS for organising pest control and this took days for them to approve. The large gap in the floorboard where rats could get through took months to resolve. There were numerous other issues when we moved in including blocked and not properly functioning drains, mouldy blinds and a gap in the front door. All of this makes me think that CPS (and the landlord) did not do due diligence in checking the property was appropriate for renting out before we moved in. When we reported issues, we felt the maintenance staff often tried to blame us or just brush off our concerns. CPS were much more thorough in the move out inventory than the move in. They wanted to charge us for things like a pen left in a draw, contrasted with the move in inventory where there were no photos of the inside of the cupboards covered in rust and mould. When trying to get our deposit amount agreed responses from CPS took ages, sometimes a week just for a follow up email. While we were moving out at a busy time, deposits are a lot of money, so I think there should have been more haste with this. When we finally got a cost breakdown, I felt the deposits team were unhelpful and passive aggressive when I had questions about the cost breakdown. The Joe Lycett investigation is still relevant in my opinion. Edit: For CPS' query, yes I did rent for a year with them recently.
Agent replied · 22 November 2024
Hi Emily, We’re sorry you had a less than positive experience with us. We can’t currently locate you on our database, so we’d appreciate it if you could provide us with more information, such as property address & tenancy period, via feedback@cpshomes.co.uk. With this information, we can investigate your comments & aim to address them. Speaking more broadly until we get the added information, it certainly looks as though there were unnecessary delays in maintenance issues being dealt with during your tenancy. Without knowing which property you lived in, we can’t confirm why these delays existed. Occupation contracts are between the contract-holder(s) & the landlord, so as mentioned in your review, the landlord plays a key role as they make the final decision on everything, including when to send a contractor out & whether they wish to proceed with any quote for work. We don't hold the power to make those decisions. When contract-holders first report something to us, there are some initial checks we'll run through with them in case it can be easily fixed, but if that doesn't work, we seek permission from the landlord to get the work done, as they will be the one paying the bill. Waiting for their approval can sometimes take longer than we’d like. We’re committed to minimising these delays & chasing up your requests as promptly as possible. We want things to run as smoothly as possible for everyone living in the properties we manage. If there are ever any proposed deposit deductions to claim for at the end of the tenancy, it’s the landlord who chooses to submit this claim. We’d much prefer not to have to make a claim from a deposit, as it's far quicker & easier to return a deposit in full. Our contract with the landlord stipulates that we’ll document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they’re the decision maker. Within the report, we highlight items that we believe are a result of wear & tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight items we believe to be over & beyond fair wear & tear, which, if substantially different to the condition at the start of the tenancy, they may wish to claim from the deposit for. Once the landlord has decided how they wish to proceed, we add comments to the inspection report & send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over & beyond fair wear & tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert to the landlord & attempt to negotiate the deposit return of behalf of both. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear & tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves most potential deposit disputes before they become protracted, which we think is something that should be commended. As with any deposit return, if a contract-holder feels a landlord's claim is not justified & a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence & make a ruling. We're pleased to say that most deposits CPS Homes returns are done so with mutual agreement between landlord & contract-holder, meaning only a small minority require independent adjudication. CPS Homes
5/5
GoogleThey sorted it everything for my new home in a short span of time also they have a good customer relations.
Agent replied · 23 November 2024
Great - thanks Wiljo for taking the time to leave us a review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
