1/5
GoogleI think it's wrong that they are free to come in your children's room whenever they want.... what happened to privacy
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,654 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,654 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,219
Reviews on Trustpilot
Business-wide
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Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,427 reviews on Google only. Show every review
Google4/5
GoogleReally useful and had a helped us get through the process smoothly.
5/5
GoogleEasy to reach, friendly and professional even in peak season. Overall great experience!
4/5
GoogleStandard letting agent experience. Helpful with enquiries and tried to show us a good range of properties
5/5
GoogleStaff we were friendly and knowledgeable, which made it a good experience for us.
5/5
GoogleStaff were very friendly, helpful and welcoming. All my queries were answered and everything explained well.
4/5
GoogleA solid experience helping us rent our new home for next year
5/5
GoogleBrilliant service, very quick to see us and helped us find a perfect property for university students 😊 …
5/5
GoogleGreat service! Made choosing our next home very easy within a limited time!
1/5
GoogleVery poor service when I used them when living in Cardiff. Found them slow with service, uncaring and fundamentally corrupt and hypocritical when it came to inventory/deposit.
4/5
GoogleThey understood our needs and tried to meet them the best they could, and were helpful in answering any questions that we had
4/5
GoogleBrilliant service, while staff were easy to talk to and knowledgeable on all properties viewed.
1/5
GoogleAbsolutely shocking 'service'. Rude, patronising staff and charges slapped on for call out charges when you report maintenance issues that are the responsibility of the landlord!
5/5
GoogleExcellent customer service, friendly and helpful. They even have sweets in their office! Would definitely recommend
4/5
GoogleThey sorted us out with a house that matched our demands, they were professional and showed us houses that suited our criteria.
1/5
GoogleAngry working with. Break majority of rules written out their own contract after we paid agency fees. Be careful, especially students.
5/5
GoogleSmooth and fun experience. Overall very good, except we weren't greeted on arrival and it wasn't totally evident where the reception desk was.
5/5
GoogleWe looked at a couple of houses, both really well suited to us and any questions we had were answered. Staff were really friendly and helped us to get a great deal!
4/5
GoogleOverall, the staff were helpful, kept in touch and met our needs in terms of housing. However, as a group we felt that we needed more, clear information on the process as a whole.
1/5
GoogleBe careful. They put a lot of pressure on students especially freshers. Have been there once and they literally told us the house was taken while we were checking it out on the computer. Then the next day we went again and they said the house was ditched so it's available again. There are better agencies
5/5
GoogleVery friendly staff who were extremely helpful, and a beautiful property. All of our needs were accommodated for, and once we decided to put forward a down payment, the process was quick and easy.
1/5
GoogleI never had such poor service in all the years I have been renting. Wrong information given, wrong amounts quoted. The person who showed around the property was extremely rude and unpleasant. The propety management service was even worse with CPS homes trying on several occasions to insinuate that we should bear the cost of repairs that had to be paid by the landlord. Absolutely terrible.
1/5
GoogleStaff WERE friendly when we approached them to rent a house BUT after we moved in, they are very unfriendly and seem to push all the problems to us. We have wasps infestation and we called an exterminator BUT CPS did not allow them to come into our house as we are not allowed to deal with the landlord and anyone else before we contact CPS (even for urgent issues like this). When we send emails or call them, the staff aren't friendly anymore. We suspected a mice infestation as well and called CPS. They told us that it is a problem that we should deal with ourselves if we have moved in for more than 21 days and we cannot contact our landlord. This seems like they are only after the money all this while. REGRET RENTING A HOUSE WITH CPS! (rank one star because I have to so that I can post this but they deserve none)
1/5
GoogleCPS are terrible. They're fine if nothing goes wrong but if you have any problems at all with your property their incompetence will drive you to insanity. Every time I called up to report a problem I would get a new person on the phone who would have to read over the notes on the property to 'catch up' on disaster saga that had been going on every since we moved in. They were quite often very rude and patronising (an attitude which is common towards young people or students trying to rent). The property notes were always badly written so they either wouldn't have any record of the original complaint or messages would get lost in translation. The contractors they send out are always atrocious and don't seem to know what they are sent out to do or how to do it and the physical state of the property I was let should be illegal. I understand that a lot of the problems were the fault of the landlord but they should communicate more closely with their landlords or tenants should be given the opportunity to communicate directly with the landlord. They absolutely need to update their protocol for writing notes and passing on messages, perhaps properties should have a small team of people assigned to it so that thing like this don't happen every single time someone calls them. (Not kidding. Every. Single. Time.) I will never let with CPS again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,044 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,737.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
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