Trusted Agent profile
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Showing 1,427 reviews on Google only. Show every review
5/5
GoogleChelsea was very helpful on the phone and answered all my questions regarding the property. During these difficult times, it was very reassuring to deal with such a friendly and reliable person. Thank you, Sylwia
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
GoogleThank you, CPS officer Tamara Price for informing us of next year's tenants contract. Always nice to deal with your staff, G.
5/5
GoogleEllie assisted us in securing our new property, she was very helpful and dealt with everything in a timely manner. Excellent service!
5/5
GoogleReally good experience. Lots of properties on offer for good prices! Tamara was really helpful in answering any questions I had about the property I eventually secured and the process was very quick and easy 😊 …
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleVery Friendly and Helpful Service from an Employee Karolina. She provided me great details about the property I was interested in. She was very professional and made everything incredibly straightforward.
1/5
GoogleNot a terrible letting agency when you’re not a student. In student lettings, they consistently side with the landlord, treat you like children and allow the landlord to try to take vast sums from your deposit for damage that was already done when you moved in. We had over £2000 taken from our DPS protected deposit, luckily we appealed the decision and won since the damage was not our doing.
5/5
GoogleA very professional service from CPS Homes and we received excellent advice and support from Rhys Owen and his colleague Chelsea Staunton in letting our property - would definitely recommend.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleHad a really good experience with cps today, phoned in and got put straight through to Chelsea who was super helpful. Manger to get everything sorted quick and easily, this meant there was no stress and everything was completed within 10/15mins.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
4/5
GoogleI recently moved into a house managed by the CPS Homes in Cardiff Bay. I found out the house's boiler was not working when i entered the house. I contacted the CPS Homes Maintenance team to get help. Patch Horrocks responded quickly to my report and prodived some guidance on the boiler. Then he also sent out the boiler maintenance team on the next day to help me fixing the boiler. Thanks to Patch and the boiler maintenance team. Proper job.
1/5
GoogleAVOID AT ALL COSTS Refused to acknowledge issues at property despite clear damp issues. Finally sent out a external contractor who confirmed serious issues. Still waiting on property to be repaired, issue now with Environmental Health and The Property Ombudsman. Just kicking the can down the road until we move out, then it’s the next poor tenant’s problem. They’ve deleted over 80 negative reviews from previous tenants on Trustpilot, look at their account info. Most of their positive ones are from their landlords/clients! Manipulating their figures to con students!
Dear Ryan, Thank you for leaving a review. We’re sorry that you’ve had a less than positive experience with CPS Homes. You may e-mail us via feedback@cpshomes.co.uk with further information, so that we may look into your concerns. Kind regards, The CPS Homes Team.
5/5
GoogleCPS have made things quick and easy to sort a new rental property in a confusing and difficult time in the world. The up-to-date video tour helped greatly. Tamara Price was an amazing agent, answering any questions we had.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleWe woke up this morning to no hot water, so I emailed CPS. Within 2 hours I received a call and Patch Horrocks quickly turned up, saw to the issue and showed us how to see to the issue with the boiler should it happen again. His service was fast, polite and much appreciated, thank you!
5/5
GoogleCPS homes have been so great in helping me find good accommodation for reasonable rent for my move to Cardiff for a masters degree. Cath was so lovely and friendly in talking me through the options available and answering my many questions! CPS homes and Cath in particular, have made the process of finding and securing accommodation so easy, and I would highly recommend them to others in a similar position!
5/5
GoogleWe just secured a student house today with Tamara Price. We were really happy with our experience and were really grateful for how helpful and patient Tamara was with us when making our decision! Really lovely lady, and her advice made the whole process easier for us. Thankyou!!
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
GoogleRented with this agency when I was a student, and trust me don't make the same mistake. Unfortunately lived in a CPS property for two years in which it had no roofing insulation over half the house - we had no option but to request Cardiff City Council to come and inspect the flat due to a constant battle with mold which CPS had no answer for, nor the awful landlord... Not to mention the state of the property upon moving in, mould everywhere (photos below), belongings from the previous tenants, dirty sticky surfaces and there was even fecal matter in the toilet... just rotten. They breached so many rules within the contract and they couldn't care less. Terrible experience. Don't do it
We are sorry that you did not have a positive experience with us a few years ago. We always discuss property condition feedback with our landlords to resolve any issues such as this and actively recommend improvements. If you have an ongoing concern that we can look into please email us at general@cpshomes.co.uk. CPS Homes
1/5
GoogleVery poor notice for viewings (once given 3 minutes notice), failed to ever act on mould causing serious health issues & general incompetence in communicating with tenants. Charging £160 from our deposits for a cleaner that never attended the property, ridiculous considering the property was never cleaned when we moved in. BEWARE as a student tenant you have very few ways of dealing with letting agents taking advantage of you like this.
We are sorry that you did not have a positive experience with us previously. We always discuss property condition feedback with our landlords to resolve any issues such as this and actively recommend improvements and strictly follow guidelines from DPS about deposits and use evidence from inventories and checkouts. We always give 24 hours notice for viewings unless agreed otherwise with our tenants. If you have an ongoing concern that we can look into please email us at general@cpshomes.co.uk. CPS Homes
5/5
GoogleRecently experienced a broken appliance and spoke to Patch @ CPS to arrange plumbers to come over. Next thing we knew we had a knock on the door around 2-3hours later and everything was fixed in 5 minutes. We’ve been very impressed with CPS’s turnaround times in the last year!
5/5
GoogleFantastic service from CPS Homes! Fantastic service from Gemma Cerasale, Marie Willis, Lydia Devine and the team at CPS. They have been extremely efficient and highly communicative with excellent advice and follow up. A pleasure to deal with, polite, friendly, and professional, highly recommend!
4/5
GoogleGreat letting agency. Tamara in particular was very helpful in providing us with all the answers to the questions we had in a cheerful manner! Only issue I had was with the tenant application form, if you uploaded an image which was too big as ID it would say "failed" and you wouldn't be able to upload another image in it's place unless you started the application again by refreshing your browser. Really annoying!!
5/5
GoogleFound a property and enquired as we have a dog so can be very difficult to find a place. Also with coronavirus the viewing was virtual and the video explained a lot and gives you a feel for the house. Ellie Quick called back within 30 minutes to confirm everything would be fine with the dog (just an additional deposit and deep clean) and then my husband and I started the process to rent our dream family home. Originally we didn't thinking we could find a place closer to the city centre but still have the space we required especially a garden but we did and we are moving in July. Thank you Ellie and Nikki Hamer for the great communication and efficient service.
4/5
GoogleThe lettings team have been so helpful in helping us sort out a house for the next academic year. Several members of the team have been involved in looking for us and have all been more than willing to help on the phone and via emails. We have found a fab place now and the whole process has been so easy with online viewings. Thank You
5/5
GoogleBoth Karolina and Chelsea were super lovely and helpful in answering our questions. They were honest and knowledgeable about the property we were looking at which made us more confident about the location! Again just really nice and friendly :)
5/5
GoogleCPS Homes have done it again. The video's showing the properties are very professional indeed. The properties where literally only on the website for 2 days and all let. Tamara Price and Karolina Wabia are so helpful and very professional at what they do, i would recommend anyone who needs any help or information, to give either of them a call, i am sure they would have the remedy needed for your situation, especially if its renting your property. A+ from me
5/5
GoogleExcellent customer service! Could not have been more helpful in finding us our home for next year. Process was extremely straight forward, and Ellie could not have been more helpful. Credit to her and the CPS team.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
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CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
