5/5
GoogleThank you Rhiannon for your excellent service☺️
Agent replied · 16 April 2026
Thank you Nixon!
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,427 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks for the 5 stars Shaho!
4/5
GoogleAm very grateful and pleased with the help and above all the prompt response and very good service from Jessica Jones - Property Advisor. Who attended me and so I could rent a very good room and I am very happy.
Agent replied · 16 April 2026
Fab, thanks Julio!
5/5
GoogleThe team at CPS Homes have done a great job renting my investment property in Cardiff. Great clear communication from the beginning to end, with all involved keeping me updated. Thank you.
Agent replied · 16 April 2026
Thanks Derek for taking the time to share this. Clear communication is something we pride ourselves on, so it’s great to hear you felt supported throughout 😊 …
1/5
GoogleEDITED since I moved in I’ve been in my flat for 2 months and have had to have a contractor in nearly every week because it has so many issues. I’ve had; new bathroom tap, toilet cistern, shower unit and hot water unit put in. This should have been done before my arrival About a month after moving in my shower stopped producing hot water, and I was left 5 days without a hot shower despite multiple follow ups and being assured they would class it as an emergency and fix it on a weekend (they didn’t). A contractor finally fixed it except it was still not working as expected and he never came back. Today, yet again today the shower runs scalding hot then plummets to freezing. I’ve reported it but will do doubt be left waiting days as usual I did get a small refund for the time I was without hot water but it is shameful to be charging a tenant UPFRONT for a property that is not fit for purpose. (I paid all my rent for the contract as they wanted so much documentation to move in) Also fyi, I had a leak on a weekend and tried all 3 of the emergency contacts on their website. 2 said they were unavailable and 1 didn’t answer
Agent replied · 16 April 2026
Hi Jodie, Thank you for taking the time to share your experience. We’re sorry to hear that the start of your tenancy has involved several maintenance issues, we appreciate how frustrating that can be, particularly when you’ve only recently moved in. Before any tenant moves in, we carry out a pre-tenancy inspection of the property. These inspections are designed to identify the vast majority of visible or known issues. However, it’s not practical (or industry standard) to run every appliance or fixture extensively during these checks, for example running every shower, tap or appliance repeatedly. Unfortunately, some faults only become apparent after a property has been in normal daily use, and several of the issues mentioned were first reported around a month or more into the tenancy rather than at move-in. When issues are reported, our role as managing agent is to arrange for the landlord and appropriate contractors to investigate and repair them as quickly as reasonably possible. While we understand that five days without a working shower is inconvenient, this timeframe can sometimes be unavoidable, particularly where a report falls close to or across a weekend and contractors need to diagnose the issue and source parts. That said, we did treat the report seriously and arranged prompt attendance. We are concerned by your report of intermittent issues since then and will investigate this internally: thank you for bringing it to our attention. And we will of course ensure that this latest report is followed up. We are pleased that we were able to negotiate a rent refund from the landlord on your behalf for the time without hot water. We strongly believe tenants should be compensated where there are genuine issues and where the reasonable time landlords have to remedy them has been exceeded, and we will always advocate for tenants in those circumstances. Regarding the out-of-hours emergency contractors, we’re sorry that none were available when you tried to call. These contractors are independent third-party businesses rather than employees of CPS Homes. While they have agreed to be listed for emergency call-outs, there are rare occasions where personal circumstances mean they are unable to attend immediately. Our emergency guidance does explain that if the listed contractors cannot attend after reasonable attempts to contact them, tenants may source their own contractor for a genuine emergency and provide the invoice to us so reimbursement can be arranged. Finally, when maintenance issues are reported, our role as managing agent is to coordinate the process rather than make the final decisions ourselves. CPS Homes is not the landlord or owner of the property, we manage the tenancy on the landlord’s behalf. In most situations, once a fault is reported we carry out initial checks and then seek the landlord’s authorisation for repairs, as they ultimately decide how and when work is carried out and they are responsible for the associated costs. We will always request that necessary repairs are approved as quickly as possible, but there can occasionally be delays while waiting for landlord instructions or contractor availability. Acting as the intermediary can sometimes be frustrating for us too, as it’s in everyone’s interest that issues are resolved quickly. We appreciate you raising your concerns and we will continue working with the landlord and contractors to resolve the ongoing shower issue as quickly as possible. Kind regards, CPS Homes.
5/5
GoogleWe viewed our property with Florence who was very knowledgeable about the property and the area. It was a really positive experience and Flo did a great job at making us feel comfortable to ask questions. Following our experience with Flo, we'd recommend using CPS Homes.
Agent replied · 16 April 2026
Thanks for your kind words Ellyse :)
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks Winston! :)
5/5
GoogleReally great service from all agents at CPShomes, communicated well, and ensured we understood the process of everything. Definitely Recommend
Agent replied · 16 April 2026
Brilliant to hear - thank you Oyewole!!
4/5
GoogleRating only, no written review.
4/5
GoogleI’ve had a good experience renting from this landlord. Communication has generally been clear and responsive. Overall, a positive experience, and I would recommend them.
5/5
GoogleJessica was super helpful with everything. Got everything sorted within an hour. Would recommend
Agent replied · 16 April 2026
Fab to hear - thanks Dylan!
2/5
GoogleProcess is professional however communication is appalling, a month before we knew better we were asked to leave a good review and Florence is lovely so we’re happy to do so, however a month later weeks before we moved in communication fell …
Agent replied · 16 April 2026
Hi Shannon, Thank you for taking the time to share your feedback. We’re pleased to hear that … More
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Jermaine, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks for the 5 stars Savitha :)
5/5
GoogleCharlie helped me find the perfect flat for myself , I was very glad he suggested the listing as I did not see it on the website. Very friendly and helpful , would definitely come back to CPS if I needed another property in the future , thank you so much for your help.
Agent replied · 16 April 2026
Thank you Aisling that’s wonderful to hear! Charlie will be happy to hear your kind words, thanks again
5/5
GoogleVery streamlined and easy while also providing any details that we needed, Jessica helped with any questions we needed to ask and made the viewing an easy stress free process
Agent replied · 16 April 2026
That's fab to hear, thanks Christian!
5/5
GoogleIt’s been a smooth and easy experience so far, Jessica Jones has been really helpful and able to answer all my questions, which has given me the confidence to go ahead with my application for the property.
Agent replied · 16 April 2026
Thanks Ololade, that’s so lovely to hear. We’re really pleased Jessica could give you the clarity and confidence to move forward, it’s exactly what we’re here for! :D
5/5
GoogleThe whole letting process was smooth compared to some other letting agencies. Jessica, Hannah and Rhiannon were very professional and helpful. They were always readily available to guide us whenever we needed one.
Agent replied · 16 April 2026
Thank you, Emmanuel, for your kind words. We’re so pleased the process felt smooth for you!
5/5
GoogleErin was so amazing and so good at answering our questions. Made us feel in good hands with starting a tenancy with CPS ❤️
Agent replied · 16 April 2026
Great to hear - thanks Rosie!
5/5
GoogleFrom the initial valuation with Sian, the photography with Scott, the viewings with Angela and then the sales progression with Chelsea - a stressful process was made as painless as possible & even fun at times! The photographs & videos really stand out online - My house sold within 2 weeks of agreeing the contract and Chelsea was very patient as I found my new home, keeping everyone updated in the background. The communication was excellent, with the process explained at every stage. Calls and emails were always returned & any issues were quickly resolved. I really liked that everyone on the team was friendly and straightforward to communicate with - having normal conversations without heavy sales pitches, complicated commission rates and jargon (like some other estate agents) really makes a difference! I had a great experience selling my house with CPS & would definitely recommend.
Agent replied · 16 April 2026
Hi Hannah, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that the whole process felt smooth and even a bit fun, that’s just what we aim for. 😊 Keeping things straightforward, making sure you felt supported every step of the way… it’s exactly what we try to do, so it’s wonderful to hear it made a difference. It was such a pleasure working with you, and we’re so glad everything came together so quickly. Thank you again Hannah!! Sian and the CPS Homes Team
5/5
GoogleAmazing team! On the ball with everything and so quick to help especially Florence! Really kind showing us about the flat and answering any questions we had. She was also very quick to respond to messages and calls that we made to her explaining things that we weren’t too sure about yet and just being available to pick up the phone made every difference to us! Writing this review before we see if our applications get accepted so fingers crossed!! Thank you to the team especially Florence for everything you have done for us!
5/5
GoogleRating only, no written review.
5/5
GoogleJust went in to drop off a box of chocs each as thanks to Amber, Charlotte, Thatiana for all their great work this year with great response times. Lovely bunch and very professional and helpful. Thank you and the team so much.
5/5
Google💙🩷Outstanding support from Chelsea and Nathan💙🩷 I wish to express my sincere gratitude to Chelsea and Nathan. After going through a number of difficult situations in my past, including the distressing experience of losing the sale of my flat just before Christmas and having to renew everything from scratch, I decided to contact CPH homes and they were there to guide me at every stage. They provided clear and thoughtful advice, always ready to answer my questions and reassure me when I had doubts. Especially when I felt nervous, with so many things to manage while selling and buying a property, they remained attentive and professional even when matters became particularly stressful. Their dedication, patience and kindness made all the difference, and I felt fully supported throughout the process. I wholeheartedly recommend Chelsea and Nathan from CPS homes to anyone looking for reliable and considerate guidance.
Agent replied · 27 December 2025
Mary, thank you for such a heartfelt review! We’re so pleased Chelsea and Nathan were able to guide you with patience and care during what could have been a stressful time and it means a lot to know their support helped you feel reassured and confident throughout your move. We’re truly grateful you chose us and wish you every happiness in your new home :D
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
