Trusted Agent profile
★★★★★
2,662 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,662 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,227
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Showing 1,427 reviews on Google only. Show every review
1/5
Googleabsolutely awful customer service to start with ( before i moved into a property with cps) the flat i have been rented is full of mould, pubes, floor grime, rusty radiators and that’s just a few things. if your a parent do not let your kids rent from these absolute cowboys. cardiff students deserve better and cps homes should be shut down! watch joe lycetts got your back, he exposes cps for the company they really are.
5/5
GoogleGreat service from Zara at CPS Homes today! She's extremely efficient. They're lucky to have her.
5/5
GooglePatch has been super efficient in the return of our bond. I am so happy with my experience with him and nothing is ever too much trouble!
5/5
GoogleBilly was very good at showing us around let us take our time and see every room as many times as we’d like and he advised us well. Would highly recommend
5/5
GoogleHad a fantastic experience with CPS Homes today, Vicky and Cath helped us find somewhere perfect and made the whole process easy and pleasant. Thank you!
1/5
GoogleWorst housing agency. Jenna Thomas is so unhelpful. There’s a general reluctancy for anyone to help, they’re just doing their jobs for money, and money is their top priority. They literally do not care. Do not use this agency
Hi there, We’re sorry to hear that your experience with us has been less than positive. We’d like to know more, so we'd ask that you provide additional information via e-mail to feedback@cpshomes.co.uk, allowing us to look into your concerns further. Kind regards, The CPS Homes Team.
5/5
GoogleWe went for a viewing with Jordan. He was very helpful and patient with us. Jordan answered all of our questions and alerted us to any information we needed to know. Thank you, recommend👍 …
5/5
GoogleBig thank you to Charlotte for helping me on my first day of moving in with a window repair. Very friendly and Very quick replying and very quick organising a repair for me. Thanks again
Any time!! Thanks Calvin and we're delighted to hear that Charlotte was able to make the repair process so quick and easy for you. Hope you love your new home too!
1/5
GoogleMy experience with cps started off positive however there has been a turn for the worst. The flat was an absolute mess when going to move our stuff in, turns out they moved someone in without informing us. disgraceful never again. AVOID AVOID AVOID
Hi Rosie, We are sorry to hear about the issues you’ve experienced. Looking into the matter for you, I can see your group agreed to rent five rooms in the property back in December, with the agreement that we’ll advertise the sixth bedroom separately. Unfortunately, as the other tenant is on a separate tenancy agreement to you, then due to data protection reasons we wouldn’t be able to share details about another tenancy, and this includes the move-in date. As we've mentioned in our email correspondence regarding the issues you've brought to our attention, your property was cleaned after the previous tenants left. It is difficult for us, as managing agents, to control the cleanliness of communal areas in a shared property as it is rarely clear who responsibility lies with. For this reason, we do ask that co-habiting tenants enter into regular, open dialogue about items such as cleaning/washing-up rotas, as we find group discussion is always the best way of resolving anything that might currently be or potentially become an issue. Once again, we are sorry to hear about the issues you've reported and we trust the response we've sent to you privately answers your queries, but please let us know if you have any further questions and we'd be happy to look into them for you. Kind Regards, CPS Homes
5/5
GoogleI've been renting from CPS for about 8 months now, and Vicki has been super helpful in organising adjustments to the house to make things easier!
Thanks for your review Ari, so pleased to hear you've had a great experience with us :)
5/5
GoogleVicky was absolutely outstanding. I was very stressed about finding a house to rent and Vicky was very reassuring and helped me find a wonderful house! She went above and beyond
5/5
GoogleCPS handle all our lettings , always professional, maintain good contact and update regularly. Chelsea Staunton does a great job helping us keep our lettings going and minimising vacancy rate. Thanks. Steve and Ann jones
Thanks so much for taking the time to leave us a review both. These comments mean a lot to us and we’re delighted that you’ve had such a positive experience with us.
5/5
GoogleCharlotte on the maintenance team is always cheery and positive and never fails to find a solution to my queries or concerns, personally dealing with issues from start to finish in a timely manner which I appreciate because taking personal responsibility means that my needs or the needs of my tenants are not lost in the system. I am always confident of a swift resolution when she's involved. Diolch yn fawr Charlotte :)
Thanks Owen for taking the time to leave your thoughts in such detail. This is exactly what we're aiming for with the type of service and communication we provide for our valued clients and customers so it is very pleasing to read, thanks again and as always, you know we are just a phone call or email away any time you need us :)
5/5
GoogleVicki offered us excellent customer service, and even went out of her way to show us a property at the last minute. CPS is an agency I would really recommend.
5/5
GoogleFantastic service from CPS for both the purchase of a property and ongoing management of a let property. I won’t go anywhere else for sales or Lettings the whole team are brilliant and make any process easy and efficient.
5/5
GoogleCharlotte Atwell @ CPS has been absolutely super in sorting out my Cardiff Additional License - thoroughly recommend them and especially Charlotte for her professional smiley service.
Hi Graham, thank you very much for leaving us a review, we're glad we could help and agree, Charlotte is fantastic :)
5/5
GoogleBilly took us for our viewings and answered any and all of our queries about the property. He was excellent and was even able to swindle us a new sofa for the property.
Thanks Ben for taking the time to leave us such a great review, we've passed your comments across to Billy and they've made his morning! Hope you enjoy your new home and of course your new sofa :D
4/5
GoogleJordan was very helpful in looking for a property. He made us feel very confident in what we were signing for. He was very chatty and made the whole experience pleasent.
Thanks for your thoughtful comments Anneira, we've passed them across to Jordan and they've made his morning! Wishing you all the best in your new home.
5/5
GoogleVicky was very helpful and friendly. Made the process so much easier. Discussed the pros and cons of different houses but wasn’t overly persuasive. 10/10 experience.
5/5
GoogleCalled the agency regarding a property I was interested in renting and was connected to Cath Taylor, who was extremely helpful with talking me through the procedures and answering any and all questions that I had. The entire process was carried out seamlessly.
5/5
GoogleHave been working with Patch at CPS Homes the last few years with regards to looking after my property, the experience is always to my high expectations from communications to arrangements and the attention to detail given while upon inspection to give me a clear picture about the condition of the property so that we can discuss what needs to be looked at from repairs to upgrades in setting a high standard. Patch and the rest of the team big thank you.
5/5
GoogleWe have used Cps as letting and managing agents for a number of years for both student and professional lets. We continue to have a good relationship with them, all staff are helpful , pleasant and easy to deal with.
5/5
GoogleI had a good experience reserving my property with CPS. Cath Taylor helped me and was really patient with me and and explained everything about what I was signing up for clearly. It was lovely talking to her
5/5
GoogleVicky was very helpful and was happy to answer any questions we had. She also helped us see an exclusive property which will now be our home for 2nd year. Very pleasant experience :)
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CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,052 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,748.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
