Trusted Agent profile
★★★★★
2,662 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,662 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,227
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Showing 1,427 reviews on Google only. Show every review
5/5
GoogleSpeedy response from Vicki regarding the replacement of our broken washing machine in rented flat- Cheers!
Thanks Jack! Vicki is just fab isn't she - glad you had a great experience and you know where we are if you need any more help in future.
4/5
GoogleKarolina Wabia was extremely helpful when we were moving out and made the process easy for us!
5/5
GoogleBilly was very helpful in aiding us in playing the holding fee and to find the right property for us
Fab, thanks for the 5 star review Leah and glad we could help, hope you love your new home!!
5/5
GoogleCath Taylor, has looked after me in a professional kind way, very impressed with this service and care.
2/5
GoogleLargely unhelpful. I’ve contacted 3 times over the last 6 weeks and still haven’t had my deposit returned
Hi Greg, Thank you for your review and for bringing this to our attention. You're quite right; looking at our internal notes, our communication to you could and should have been better during this deposit return process. We apologise for this. Your landlord has informed us that he will be handling the deposit return himself, as is his right, so we trust he will be in contact with you shortly in order to further things. Should you need anything else from us, please don't hesitate to get in touch. Kind regards, The CPS Homes Team.
5/5
GooglePrompt and efficient service from Charlotte Atwell CPS re renewal of my HMO licence. Thank you
Thank you for taking the time to leave a review, it's much appreciated and we're very pleased to hear you've had a positive experience with us.
5/5
GoogleI’m a new landlord and have found CPS to be really helpful with a positive experience throughout.
Great to hear, thanks Rachel for taking the time to leave us a review :D
5/5
GoogleExcellent service from start to finish Cath was amazing, would highly recommend. Incredibly professional.
Hi Zoe, so pleased to hear this! Cath will love reading it :D Hope you have a fab weekend and thanks again for taking the time to leave these comments.
5/5
Googleexcellent service with cps. been with them for 20 years now never had a problem always happy to help .
5/5
GoogleThank you to Patch Horrocks for dealing with my deposit professionally and making me feel valued as a tenant.
5/5
GoogleI would like to thank Charlotte Atwell for all her work that she carries out managing my property making my life stress free!!!
Thanks for your kind comments Rob and taking the time to share them. Very pleased to hear you've had such a great experience with us - 'stress-free' is exactly what we're aiming for when it comes to looking after and supporting our managed landlords.
5/5
GoogleAs a landlord I have had several letting agents but CPS are the best. Friendly and efficient.
Thank you Michael for these kind words and taking the time to leave us a review. We’re delighted to hear that you’ve had such a positive experience with us.
5/5
GoogleCPS has been awesome. Cath has been the most efficient advisor I have dealt with so far
5/5
GoogleGreat house viewing, easy process, Billy was friendly and answered any questions we had.
5/5
GoogleBethany was incredible in explaining everything and making it so easy for us! Overall a great experience thank you Bethany
Hi Morgan, we're so pleased to hear this! Many of us in the lettings team used to be students in Cardiff ourselves and have been on the other side of the desk so we know firsthand it can be a lot to take in, definitely makes a world of different having fab people like Bethany on our team that make the process smooth and easy. We've passed across your comments to her; thank you!
5/5
GoogleBethany and Jack were so helpful when helping us find our new home. Couldn’t recommend enough!
Bethany and Jack are fab aren't they, we've passed along your comments, thanks so much. Hope you love living in your fab new home and don't forget to check out our YouTube channel how how-to guides and maintenance tips to help you throughout the tenancy :)
5/5
GoogleRhys and the CPS team have for the last 10+ years worked hard to find me good tenants and make the process easy for all parties. Thanks guys!
5/5
GoogleI spent a long time looking for a place in Cardiff (from a distance). This was the easiest company to work with by far, they were responsive and easy to work with!
5/5
GoogleFantastic, helpful and kind service provided by Cath and Jordan in leasing my property as a new landlord. Highly recommend.
5/5
GoogleFrom the get go, Cath was very attentive and happy to answer any questions on the property and the agreement terms. As a whole, made the process painless!
5/5
GoogleFriendly staff and we were given a lift to the property from the CPS main building. We dealt with Billy and the whole process went very well.
5/5
GoogleCharlotte Atwell was very efficient in dealing with the HMO licence process for a property we have in Cardiff.
Fab, thanks Fiona, much appreciated.
5/5
GoogleVicky was so lovely and so supportive in helping us find a house. We can’t thank her enough, she was great
5/5
GoogleWe went to see a flat with Vicki, who was absolutely lovely to view the place with. The flat and office was well managed and clean and Vicki was an absolute joy to view it with x
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,052 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,748.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
