CPS Homes estate agents in Cardiff

Thanks Owen :)

Thanks for the five stars James!

Thanks James!

Thanks James!

Thanks for leaving a review Mollie :)

Thanks so much for the 5 stars Alexandra :D

Many thanks for the 5 stars Rachael!

Dear Jonathan, Thank you for leaving a review. Having looked into your recent communication with us, we feel we should clarify the existing position. - You reported that you had a blocked toilet and had been unsuccessful in your attempts to clear it. We advised you that we can approach your landlord for permission to send a contractor out to assess and deal with the issue. We also advised you that, if the contractor found the blockage to be caused through unnatural causes, it was likely that your landlord would ask you to cover the cost of the contractor’s bill, as it is not a landlord’s responsibility to remedy issues caused as a result of a tenant misuse. You agreed and confirmed you were happy for us to seek permission from your landlord to send out a contractor. Your landlord agreed and a contractor was sent. - The contractor resolved the issue within the same day. In their report, they stated that the blockage had been caused by non-degradable cosmetic wipes and sanitary products that had been incorrectly disposed of. - Even though we advised you from the outset that, if the contractor found the blockage to be caused through unnatural causes, your landlord may ask that you pay the cost of the contractor’s time and efforts, you have refused to pay it and have indicated that you will only pay it if your landlord instructs court proceedings against you. In conclusion, we do not consider our actions (or the actions of your landlord) to be unreasonable. If you would like to make further representations regarding the matter, we would welcome them and ask that you e-mail us via feedback@cpshomes.co.uk. Kind regards, The CPS Homes Team.

Dear Amy, We’re sorry to hear that you feel there’s been an error with regards to your tenancy start date and are keen to find out how this may have happened. Tenancy agreements are signed by tenants first, then by us on behalf of the landlord, and we don’t appear to have a record of either side raising a query in regards to the start date immediately before or after it was signed. The start date also tallies with what was agreed when you first chose to rent the property. We’d like to know more, so you’re welcome to provide additional information via e-mail to feedback@cpshomes.co.uk, allowing us to look into your concerns further. Kind regards, The CPS Homes Team.

Thanks for your lovely comment Holly, glad you had a great experience with Vicky and our team :)

Thanks Liu :)

Thank you!

Thanks for the 5 stars and your comments Nicholas - much appreciated :)

Thanks Chloe, so pleased we could help. Our maintenance team are fab, we've got a great team for sure :) You know where to find us if you're experiencing any other issues throughout the tenancy & don't forget to check out the how to guides on our website too.

Hi Charli! That's amazing - glad you've had such a positive experience with us and great service from Billy, we'll be sure to pass your lovely comments across to him :)