Trusted Agent profile

CPS Homes estate agents in Cardiff

4.2

★★★★★ Great

2,662 reviews across 2 offices and 3 platforms

CPS Homes has two offices, all in Cardiff. Together they have 2,662 reviews on three platforms, rated 4.2 out of 5 overall.

Google logo

4.1 / 5

1,427

Reviews on Google

All 2 offices

Yell logo

1.5 / 5

8

Reviews on Yell

All 2 offices

Trustpilot logo

1,227

Reviews on Trustpilot

Business-wide

Our offices

CPS Homes's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,427 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Biju · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 13 June 2024

Thanks so much Biju! Hope you enjoy your new home :)

5/5

Google

Really professional service from Chelsea and the Team at CPS.

David · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 13 June 2024

Hi David, thanks so much for taking the time to leave us a review! We’re delighted that you’ve had a positive 5 star experience with us and have passed your kind comments across to Chelsea :)

5/5

Google

Fantastic company very professional, without there support over numerous months I would not have been able to sell and purchase my new home. Excellent company with some great people

Paul · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 13 June 2024

Hi Paul, thanks so much for taking the time to leave this review, so pleased to hear you had a wonderful experience with our team.

5/5

Google

Staff are friendly, professional and efficient. Our experience with CPS and their sales team has been very positive.

Jason · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

5/5

Google

I want to take this opportunity to express my gratitude to CPS homes, your help is always so timely. Please express my gratitude to Nikki and all CPS homes staff, thank you for your help over the past two years. Very professional letting agency that you can trust with.

Y · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

1/5

Google

Had a nightmarish experience with CPS homes. - They lied to me and told me that I had to sign a new tenancy agreement (with agency fees of course) when my initial 12 months agreement ended and they said I was not able to go on to a rolling periodic tenancy which is completely wrong. When I stated that I wanted to be on a rolling tenancy they told me I had to leave the property and began proceedings to that effect. - I had someone on their maintenance side literally unlock my door and walk into my flat in the middle of the day whilst in the middle of covid. They gave no notice. When I made a formal complaint, they again lied and said that they had given the required 24 hours notice. - They didn't replace a completely broken (and extremely old) washing machine for 3 weeks and kept insisting that it could be fixed even though the expert who originally came to fix it said it needed to be completely replaced. - When they (incorrectly) stated that I needed to leave the flat because I wanted to go on a rolling tenancy I started to receive constant messages on WhatsApp from one of their agents so 'he could take pictures' to put the property back up for let. I ignored his messages and eventually had to block him. One day he entered the building and knocked on my door to 'check that I was still alive and at the property' (yes really). - They lied to me and said they were not legally required to give me the landlords details when I requested it. Initially they refused but they eventually sent the details over on the 21st day of my request - which is the last day before they would have been breaking the law (as an agent is legally required to provide the details within 21 days). - Eventually I had enough of dealing with them and decided to move out. Like everyone else I know, they attempted to steal my deposit by 'inspecting' the property and giving ridiculous reasons why they should be entitled to a large hefty chunk of my deposit. One such reason was the flat was not completely clean, which is funny because I had paid professional cleaners to clean the flat the day prior. They refused to negotiate the deposit, essentially holding it hostage with DPS and I was forced to use the DPS adjudication service which took a while, but eventually I got the deposit back. There are several other incidents but I will leave them out as I think I've painted a good enough picture of CPS. All in all, everyone that I've spoken to that has had dealings with CPS homes has only negative things to say about them (and almost all of them involve CPS trying to steal deposits). Please avoid for your own sake.

Daniel · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 13 June 2024

Hi Daniel, We’re sorry to hear that you’ve had a less than positive experience with CPS Homes and are committed to looking into your concerns so that we may put them right moving forward. We would welcome information on the property you rented from us, which you may send to us via feedback@cpshomes.co.uk. Without knowing the property address at this moment in time, we can only respond to your concerns on a more general basis; - The ‘tenant fee ban’ has been in place in Wales since September 2019, and we became the first agent in Wales to stop charging them when we scrapped them in August 2019, so we can say with certainty that, if this happened since then, you wouldn’t have been asked to pay an agency fee in order to sign a new tenancy agreement as it hasn’t been a practice of ours for over two-and-a-half years. All tenancy agreements are contracts between tenant and landlord. As managing agent, we’re the middle man, so if you were advised that your landlord would prefer you to sign a new fixed-term agreement rather than let your existing tenancy lapse into a periodic state, this would have been us passing on an instruction from your landlord. Many landlords prefer the security of a fixed-term tenancy, rather than a month-to-month periodic tenancy, so this may have been in their thinking when they advised us that they would not like a periodic tenancy. It’s also a landlord’s right to serve the legally-prescribed period of notice to regain possession of their property when a tenancy is in a periodic state, which he/she appears to have done here. - If you’ve had contractors or members of staff arrive at your property without providing the required period of notice, this is a concern and we would like the opportunity to investigate how this has happened. Please accept our apologies for this. - We would need to know where you lived before we’re able to comment on the washing machine situation in detail, as there could be a variety of different reasons for a replacement taking 3 weeks. Yes, it could be due to failings within our office as we’re only human and mistakes do happen. If that’s the case, we apologise and will seek to do better next time, but we think it’s unlikely in this situation as we rely on information provided to us by our contractors. We don’t claim to be experts in appliance repairs, so if an engineer advises us that an appliance is beyond repair, this is what we would report to the landlord. We wouldn’t go against the expert’s advice and insist that it can repaired because this wouldn’t be of benefit to anyone. Indeed, often it is possible to repair an appliance but it would be uneconomical to do so, so we regularly persuade landlords to pay for a new machine rather than spend on an old one, which is of course within a tenant’s interest. If a repair was attempted, this would have either been because the engineer deemed the appliance repairable, or your landlord asked that a repair was tried before spending on a new appliance, as, again, we have to take their instruction. - We’re pleased that we provided your landlord’s details within the period of time the law allows. In the rare circumstances a tenant requests their landlord’s details, we do attempt to resolve any potential issues first, i.e. before involving the landlord, as we recognise that they pay us to manage the property and can reasonably expect us to resolve any problems without involving them. - We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, tenants are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, our process successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think should be commended.

5/5

Google

Just wanted to pass on my thanks plus appreciation to the team at CPS Homes in particular Nikki who is always professional, accomodating and pleasantly helpful with any questions, or advice. It's been a pleasure and would recommend to anyone who wants a friendly genuine letting agency. Thank you to all.

Smudge · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 13 June 2024

Thanks Smudge for leaving a review, we're really pleased to hear you've had such a positive experience with us!

5/5

Google

Great customer service. Staff are always friendly and polite and prompt in their responses. Minor maintenance issues we've had have always been completely quickly even when they aren't priority repairs. I've been a tenant for 3 years and I've never had an issue with neither the letting agent or the landlord. Extremely happy to continue to live in a CPS managed property. Recent experience with Sam in maintenance for a request to the landlord. Extreme quick and punctual and can't thank him enough for his service! :)

RHYS · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 13 June 2024

Thanks so much for these wonderful comments Rhys and for taking the time to leave them. It means a lot to us to hear you've had positive experiences with Sam and our team over the past 3 years :) Thanks again!

5/5

Google

Excellent Service!!!!!! Cath Taylor was very helpful. She made the experience very comfortable.

Orezimena · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)

1/5

Google

Rating only, no written review.

Hattie · 12 June 2022 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Dear Hattie, Thank you for leaving a review. We’re sorry that you’ve had a less than positive experience with CPS Homes. We'd like to know more about your rating, so would ask for further feedback to be sent to us via feedback@cpshomes.co.uk, so that we may look into your concerns. Kind regards, The CPS Homes Team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

CPS Homes is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2019, 2026.

EA Masters by year, 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about CPS Homes

Which CPS Homes office has the most reviews?

Cardiff (34 Woodville Road) has the most, with 2,052 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,748.

Where are the CPS Homes offices?

The two CPS Homes offices, by town:

Has CPS Homes won any awards?

Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.

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