★★★★★ 1/5
GoogleCPS homes wouldn’t let us view our property once we had paid the holding deposit (they have replied to other people on here saying they encourage viewings, that’s simply a lie, unfortunately). I find it highly amusing that the replies to honest reviews on here are far more fleshed out, eloquent and seemingly concerned and informative than any private email we’ve ever received from them. The issues I’m about to describe aren’t even the full list of affronts committed by CPS homes, just a brief overview to give you an idea;
I arrived at our property to find the thickest layer of dirt and grime over every floor and surface, building equipment and old carpet shoved in a room. The kitchen floor was mouldy and peeling away, the oven clearly has years of dirt in it, there was months of post all over the hallway that stank inexplicably of urine, none of the properties doors close (including the fire doors, CPS were notified of this in October 21 and have still not done anything about it), our freezer door was broken, the tap shot water backwards and all over the surfaces, the bathroom tap dripped constantly, the carport gripper rods were just thrown on top and not secured down, the drain in the garden was broken (they did send builders to fix this but I can’t describe to you the state the builders have left the garden in, the entire thing was a pile of rubble for weeks and weeks, they only cleared it after many emails begging them, and the dust and rubble still coats the garden, and they even binned my housemates pot with her daffodils in them, bizarrely). They had assured us the property had been cleaned and passed an inspection. I can only assume this inspection was carried out by a person completely devoid of all their senses, with literally no grasp on reality. CPS will reply to this and try to wash their hands of the responsibility, saying it’s a managed property, but they are our only point of contact and I have never encountered a business so keen to shirk responsibility and also cash in on deposits and rent increases.
We have sent emails about the issues that are still outstanding (issues flagged in October 2022 and newer ones too) they have gone unresolved and we’ve just received an email about rent increases, giving us two days notice to decide on whether we will be renewing our contract (with the mystery price increase). Mind you, this time frame is at odds with the one in our contract, little things like contracts don’t seem to hold much water with CPS homes. All in all, a wholly immoral, unprofessional and deeply unhelpful group of people. I would recommend going with literally any other letting agency over CPS.
Sian · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Sian,
Thanks for taking the time to leave us your feedback. I am disappointed to hear that you have had some bad experiences during your tenancy with us.
Viewing a property after paying a holding deposit is not something that we offer unfortunately. Either prospective tenants view the property before paying the holding fee to secure it, or they are able to secure the property after viewing a video tour. We do make it quite clear at the stage of securing a property, that if taking a property from video, we wouldn’t then be able to facilitate a viewing afterwards.
I can see that there were issues present when you moved into the property. I can only apologise if the condition of the property did not live up to your expectations when you arrived. There were some quite significant works arranged for the vacant period between the previous tenancy and yours, and it appears that the builders did not fully clean up after themselves. I agree that this is not acceptable and at the time we asked the contractor to return and clean up.
You did report a number of maintenance issues shortly after moving into the property. These were instructed by CPS Homes. As I know has been explained to you before, your Landlord uses his own contactor to complete maintenance works. A full list of the items you reported to us was instructed to this contractor. As he is not a regular CPS contractor, we do not manage his workload and have little control over his scheduling of works. I know that this may seem as if we are not taking responsibility for any of the works required, but I can assure you that this is not the case. The issue is that the Landlords contractor did not complete the works we asked him to in a timely manner. As we take our instruction from the Landlord, we have to instruct works according to the Landlords preferences and can’t decide to use a different contractor unless given authorisation to.
I can see that we approached your Landlord about using another contractor instead, but this was declined.
We did contact you regarding tenancy renewal and asked you to confirm if you would like to remain at the property within two days of receiving the email. This is not to be confused with your notice period which I think is what you are reffering to as being outlined in your contract. I know that you spoke to my colleague yesterday regarding this and we seem to have reached an understanding following clarification on the matter.
We also spoke directly yesterday which I think was helpful. As I said, I would very much like to help resolve any outstanding issues that you have. If you need to discuss anything further, please give me a call or email me directly and I’ll be happy to offer my help and support moving forward.
Once again, I’d like to thank you for taking the time to leave us your feedback, which has been taken on board.
Kind regards
Marie
Maintenance Manager
★★★★★ 5/5
GoogleWe have used CPS to find tenants for our student houses for many years. We find them very knowledgeable and professional. Rhys, in particular, seems to understand what makes students tick. He is thus able to guide us with every aspect of letting. CPS marketing is first class, so each year they quickly attract tenants and remove all the worrry from us. We especially like the way Rhys always answers our queries promptly, keeping us informed throughout the letting process.
Marilyn · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleI've worked with CPS Homes for a number of years. Their service has been good to great and Gareth Coleman is an example of that. Timely, responsive and courteous. I recommend CPS Homes to anyone looking for a conscientious management agency.
James · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleThe fact I've been with CPS for 15+ years says it all. Great service and always there to help and advise. Charlotte is particularly helpful in all maintenance issues and problems (lots of them!) and gets them 'sorted'. Rhys and his team always come through with early rentals and takes the stress out of finding tenants. Well done CPS.
John · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi John, as a valued long term client of ours we greatly appreciate your comments and are extremely happy to read that you've had such a consistently positive experience with CPS Homes and our team. We look forward to providing you with this top level of service for many years to come.
★★★★★ 5/5
GoogleI’ve been dealing with CPS Homes for more than 3 years now and my experience has been nothing but brilliant. They are highly professional and communication is top level. I’ve had a query / maintenance issue recently which was swiftly handled by Zara and I was very happy with the way it was dealt with. I would highly recommend the service.
Jo · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Jo, we very much appreciate you taking the time to leave us this wonderful 5 star review. Thanks so much for these fantastic comments and we will be sure to keep up the top level of service :)
★★★★★ 5/5
GoogleBeing with CPS Homes for more than 15+ years, find their service excellent, and they have never failed to get me tenants. Excellent team. Jordan and Nicki are credit to CPS as they are on top of things and response promptly to any inquiries. Excellent maintenance team, keeps in touch with any issues and tries to solve them. Thank You.
Mahendra · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Mahendra. Thanks ever so much for these kind words and taking the time to leave us a review. Apologies we're a little late responding to you, it really is very much appreciated and we're very pleased that you've had a smooth and stress-free long term experience working with us and our maintenance team. Thanks for the 5 stars!
★★★★★ 5/5
GoogleI am a landlord of a number of properties that CPS manage. The service is of a high standard and response times very good. It is my most recent interaction that has led to this 5 star review. During the busiest time (re-letting of the portfolio of student properties for CPS in mid-November) I received excellent service on a complicated (and urgent) maintenance issue for a student HMO. Beth, Charlotte and Marie all got involved to ensure a complex and major issue with a boiler was fixed quickly and at a reasonable cost. This limited the inconvenience to the tenants and the costs for me as the landlord. Well done to all 3 - thank you.
Antony · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Antony,
Thanks ever so much for taking the time to leave us the 5 star rating and detailed review.
It certainly has been an extremely busy time and we're so pleased to hear that the service you've received was up to standard and sorted out as promptly and efficiently as possible.
It's often no easy feat being the middle man but we have a fantastic group of people on board that work together incredibly well as a team and we have full confidence in them. We're glad you do too and will endeavor to keep up the top level of service we've been providing you with :)
Thanks again!
★★★★★ 5/5
GoogleMassive thank you to Scott. We have absolutely loved renting our house from CPS Homes. The staff are always friendly and helpful ensuring any query we have is answered and any problems with the property is addressed in a suitable time frame.
Jade · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 5/5
GoogleAs landlords we have been using CPS home for nearly a decade. They are professional prompt, communicate well. Yet again our property is full, thanks this time to Max Evans. Thank you for your service you guys are great.
Deborah · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
GoogleI have been renting with CPS for a few years now. When I first started to rent with them 4/5 years ago, the team was lovely but the service was not up to expected standards. However, I am really happy with the service received this year, especially with regards to one of the employees, Zara Lawes. She has always been polite, professional and happy to help. Moreover, she has dealt with our queries and maintenance issues very effectively.
Isabel · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Isabel, thanks for taking the time to leave this review! We're so pleased to hear you've been so happy with the service this year, Zara's a star and we're lucky to have her as part of our team. Thanks again and lets hope in time we can get this up to a 5 star :D
★★★★★ 5/5
GoogleCPS have been marketing my properties for over ten years. Year on year they have delivered an excellent client experience, gone beyond my expectations and have always been a pleasure to deal with. CPS have provided me with a consistently faultless service, whether buying properties through Sian and Angela at Albany Road or dealing with lettings at Woodville Road with Rhys, Liane and the team. Communication has always been great and nothing for them has ever been too much trouble. Thanks guys! Keep up the great work!
Jagjit · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Thank you Jagjit for taking the time to provide us with a review of your experience as a long term client. We’re delighted to hear that you have been so pleased with our service over the past ten years across all departments of the business. We wish you all the very best and thank you once again for choosing CPS Homes, your feedback is valued greatly and helps us maintain the top standards we pride ourselves on.
★★★★★ 5/5
GoogleI worked with CPS to find a rental while in school. Both Max and Jack were great to work with! They provided me with quick responses via email, answered all my questions over the phone and were extremely friendly. They worked quickly to ensure that I got the best place for me and were willing to keep helping me search along the way! I would highly recommend Max and Jack.
Nicole · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
★★★★★ 4/5
GoogleSigned for our new flat yesterday and gathering keys this weekend.
The viewing process was a bit rocky , with times addresses and the actual viewing being a little clunky. But it takes two to tango so I am sure CPS cannot be fully blamed. In all fairness, the whole process can only have been 2 weeks long in complete total, from viewing to moving in so all go go go.
Anyway, from the point at which we decided on a house we got the contact of Rhiannon, who appeared to be our ‘case handler’ if you like. While I must admit signing for a place was considerable stressful (perhaps it always is!) I must say Rhiannon was an absolute stand out. She was incredibly reassuring, clear and informed throughout the whole contract / referrals process. The process moved quickly, and Rhiannon appeared on it all the way. She never gave false information, and was always understanding, reassuring and polite - which we very much needed.
At points, because I pestered so much, she was so helpful and available that it almost seemed we were her only job to do in the day. Of course this cannot be true, but a testament to how hard she works and her care and organisation, and making time for us.
A real asset to CPS and all around a very nice person.
Would recommend the process (albeit at the very beginning) to all of my associates.
Lexi · 12 June 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 11 June 2024
Hi Lexi, than you very much for taking the time to leave us a review! We're always looking for ways to improve, and your honest feedback is very helpful.
★★★★★ 5/5
GoogleVery responsive and helpful service and happy to help at any time.
Zara who dealt with a number of queries on our letting and initial signing helped sort any questions and queries in no time at all.
Max · 11 January 2023 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 10 January 2025
Hi Max, great to hear this! Thanks for taking the time to leave a review:) much appreciated and glad we could help.
★★★★★ 5/5
GoogleThe best online call I have ever been involved in. I identified the house i wanted to let, and it was quickly resolved and finalised within the space of 20 minutes. Cath was very helpful and i can’t thank her enough, and i’m extremely grateful for her to finalise the let and am looking forward to tenancy. 10/10 service, Cheers Cath X
_anguswilliams · 27 December 2022 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 26 December 2024
Hi Angus, wow what wonderful comments - we've passed them along to Cath who says a big thank you as well for taking the time to leave them. Hope you love living in your fab new home and don't forget to check out our YouTube channel for how-to guides and maintenance tips to help you throughout the tenancy :)
★★★★★ 5/5
GoogleRating only, no written review.
James · 24 October 2022 · CPS Homes Cardiff (34 Woodville Road)
Agent replied · 23 October 2024
Thanks James!
★★★★★ 5/5
GoogleGreat customer service. Staff are always friendly and polite and prompt in their responses. Minor maintenance issues we've had have always been completely quickly even when they aren't priority repairs. I've been a tenant for 3 years and I've never had an issue with neither the letting agent or the landlord. Extremely happy to continue to live in a CPS managed property.
Recent experience with Sam in maintenance for a request to the landlord. Extreme quick and punctual and can't thank him enough for his service! :)
RHYS · 24 October 2022 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 23 October 2024
Thanks so much for these wonderful comments Rhys and for taking the time to leave them. It means a lot to us to hear you've had positive experiences with Sam and our team over the past 3 years :) Thanks again!
★★★★★ 5/5
GoogleRating only, no written review.
Sally · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 1/5
GoogleRating only, no written review.
Matt · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 13 June 2024
Hi Matt,
We’re sorry to hear that your experience with us has been less than positive.
We’d like to know more, so we'd ask that you provide additional information via e-mail to feedback@cpshomes.co.uk, allowing us to look into your concerns further.
Kind regards,
The CPS Homes Team.
★★★★★ 4/5
GoogleRating only, no written review.
Mike · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 13 June 2024
Thanks for leaving a review Mike!
★★★★★ 5/5
GoogleRating only, no written review.
Anjali · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 13 June 2024
Thank you for the 5 stars, Anjali!
★★★★★ 5/5
GoogleRating only, no written review.
Adam · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 13 June 2024
Thanks for the five stars Adam!
★★★★★ 5/5
GoogleRating only, no written review.
Gemma · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)
★★★★★ 5/5
GoogleRating only, no written review.
Stefanos · 14 June 2022 · CPS Homes Cardiff (66 Albany Road)
Agent replied · 13 June 2024
Thanks for the five stars, Stefanos!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
