CPS Homes estate agents in Cardiff

Hi Joe, Thank you for your review. We'd love to know more about your experience with us as we've been unable to locate you as a landlord or a contract-holder (tenant) in a property we manage, either now or in the past. Please e-mail us on feedback@cpshomes.co.uk with more information so that we can respond. Speaking more broadly, we don't perform the work or create the charges for the work that is carried out at properties we manage. These come from local sub-contractors, so there wouldn't be an opportunity for CPS Homes to "overcharge", as you claim. If you believe the sub-contractor's charge was too high, we're happy to take this up with them on your behalf, but as mentioned earlier, we don't currently have any idea which property/tenancy/charge you're referring to. We look forward to hearing from you. All the best, The CPS Homes Team.

Thanks Eve! Zara is a star, isn't she! Glad we could help and again many thanks for taking the time to leave us a review.

Hi Qingmeng Wen, Thank you for your review, and we're sorry that you've had a less than positive experience with us. The majority of the 5,000 contract-holders we house each year are students, so we can assure we are setup to let properties to students. It wouldn't make business sense to reject viewing requests without good reason, so we can assure you we don't do this lightly, though we do have to ensure that prospective contract-holders meet our referencing requirements before going out on a viewing. This is especially relevant in the current market where every available listing is attracting a great number of enquiries. If you would like to share any more information with us, you're welcome to email us via feedback@cpshomes.co.uk. Many thanks, The CPS Homes Team.

Hi Gordon, We are so pleased to hear of the service you have been given by Scott. Thanks so much for taking the time to leave your comments which are greatly appreciated. Please let us know if there's anything we can work on which will boost your review to a 5 star one! Kind regards, CPS Homes

Thanks Rhys. We are truly grateful for your kind words and positive review.

Hi James, thanks for leaving this lovely review and we're very glad you had such a great experience with Gareth and the team!

We're so happy that you appreciate the effort we put into our photos and video tours, thanks John.

Scott is fab isn't he! We appreciate your feedback and are thrilled that you had a great experience with us, thank you Simon.

Thanks Jay! We're so grateful for your support and for taking the time to share your experience.

Hi Ian, thank you so much for taking the time to leave these comments and a fantastic 5 star rating nonetheless :)

Thank you Gwenllian, we really appreciate it and are so happy you loved the professional video & photos!

Hi Annie, many thanks for taking the time to leave this fab review!

Hi Haydn, thank you very much for your lovely feedback and taking the time to leave us a review!

Hi Louis, thanks for leaving these comments. Glad to hear you had such a fab experience with Rhys, hope you enjoy living in your new home :)

That's brilliant to hear, many thanks Sophie!

Hi Robert, We're very pleased to hear you're had such a fantastic continued experience with us over the past 6 years, the feeling is mutual and we will endeavour to provide you with the same top level of service in man years to come! Thanks so much for taking the time to leave such a detailed review.

Hi Jedi, thanks very much for the 5 stars and taking the time to leave us a review. We're pleased to hear you found the process smooth and easy, that's what we like to hear!

Hi Nick, we agree, Charlotte is a star and a huge asset to our maintenance team! Thanks so much for your kind words and taking the time out of your day to leave a review.

Dear Katherine, Thank you for your review. May we first start by saying that, based on information provided to us by the tenants themselves, we are very glad to hear that the hospital deemed your daughter and her housemates to be well when they visited. CPS Homes takes the safety of tenants extremely seriously and, where we are employed by the owner to fully-manage a property, you will regularly see contractors we use travelling around Cardiff to conduct a whole host of safety inspections. Whilst we understand that you are upset and possibly even angry at the situation, we must explain the difference in roles and responsibilities between properties we manage and properties we don’t. Your daughter’s landlord instructed us to carry out a tenant-find only service on her behalf, meaning that she chooses to manage the property herself. This means that, as the owner of the property, she has decided that rent collecting, arranging all relevant certification, handling maintenance queries and upholding the terms of the contract, amongst other things during the course of the tenancy, will all be her responsibility. This is explained on the front page of the tenancy agreement, which is a contract between the tenants and the landlord. When instructing us to advertise a tenant-find only property, landlords sign our Terms of Business that make it explicitly clear what is required of them, including the legal requirement for an annual gas safety certificate. Notably, the production of a gas safety certificate is different to a boiler service, which is not a legal requirement. Likewise, despite appearing to have one at the property, carbon monoxide detectors are not currently a legal requirement in Wales, so a landlord does not have to provide one. Indeed, the vast majority of properties in Wales are currently without carbon monoxide detectors. We have informed the tenants that if they feel conversations with the landlord are not constructive, they can report their concerns and complaints to the bodies that have the power to legally enforce the landlord does (or refrains from doing) something: Rent Smart Wales and Private Sector Housing. Following the information provided to us, we have reported the landlord to Rent Smart Wales ourselves and will be reviewing our future working relationship with her. We have also asked the tenants if they would like us to try and push the landlord to instruct CPS Homes to fully manage the property, as the infrastructure and procedures we have in place may be beneficial for the duration of this tenancy. Finally, agents charging fees to tenants was outlawed by the Renting Homes (Fees Etc.) (Wales) Act 2019, so we do not profit in any way from the payments tenants make to us. All payments are for either a security deposit or rent, so are passed onto landlords in full. We wish you and your daughter all the best moving forward. Kind regards, The CPS Homes Team.

So pleased to hear this, thank you David for taking the time to leave your thoughts.

What a fantastic review to read, thanks for taking the time to share your thoughts Salah. We've passed your lovely comments across to Villy.

Thanks Molly for the fab 5 star review, it's much appreciated!