CPS Homes estate agents in Cardiff

Thanks Harish for taking the time to leave such a detailed review. It's wonderful to know that we have been able to meet your expectations year after year and provide you with a service you're truly happy with. We really value your feedback and will continue striving to exceed your expectations in the future. Thanks again, The CPS Homes team.

Thanks Ethan! We appreciate your support and are thrilled to hear that you had a great experience with our team.

Thanks Suela! We're absolutely delighted that you had such a positive experience with us.

We're thrilled to hear this, thanks Olivia for your support and for choosing us.

Hi Rachel, Thank you so much for taking the time to leave a review for Max. We'll make sure we keep up the good work!

Hi Buffy! Thank you for your kind words and for leaving us a review.

Hi Lea, Thank you for your review. We'd like to know more about any experience you've had with us and invite you to make further comments via e-mail to feedback@cpshomes.co.uk, so that we can look into them. Many thanks, The CPS Homes Team.

Hi Simon, Thank you for your review. A search of our database to ascertain your dealings with CPS Homes has returned no results of your name, so we're very keen to hear more about your experience with us. At this stage, we don't believe there has been one. We'd appreciate it if you could send more details to us via feedback@cpshomes.co.uk, where we will gladly look into your concerns. Thank you, The CPS Homes Team.

Hi Tom, Thank you for your review. A search of our database to ascertain your dealings with CPS Homes has returned no results, so we're very keen to hear more about your experience with us. At this stage, we don't believe there has been one. We'd appreciate it if you could send more details to us via feedback@cpshomes.co.uk, where we will gladly look into your concerns. Thank you, The CPS Homes Team.

Hi Matt, Thank you for your review. A search of our database to ascertain your dealings with CPS Homes has returned no results of your name, so we're very keen to hear more about your experience with us. At this stage, we don't believe there has been one. We'd appreciate it if you could send more details to us via feedback@cpshomes.co.uk, where we will gladly look into your concerns. Thank you, The CPS Homes Team.

Fab to hear - thanks Sam!

Hi Zebedee, Thanks for your review. We house around 5,000 contract-holders and the majority are happy with us and our service. If you've rented a property from us, we're all ears to any detailed information or feedback you'd like to provide to us, so we can look to address this for you and anyone else moving forward. You can send this to feedback@cpshomes.co.uk. Occupation contracts are between the contract-holder(s) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. We would much prefer not have to make a claim from a deposit. We don't profit in any way from said deductions, and it's far quicker and easier to return a deposit in full. Our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which, if substantially different to the condition at the start of the tenancy, he/she may wish to claim from the deposit for. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended. As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. Many thanks, The CPS Homes Team.