Trusted Agent profile

CPS Homes estate agents in Cardiff

4.2

β˜…β˜…β˜…β˜…β˜… Great

2,664 reviews across 2 offices and 3 platforms

CPS Homes has two offices, all in Cardiff. Together they have 2,664 reviews on three platforms, rated 4.2 out of 5 overall.

Google logo

4.1 / 5

1,427

Reviews on Google

All 2 offices

Yell logo

1.5 / 5

8

Reviews on Yell

All 2 offices

Trustpilot logo

1,229

Reviews on Trustpilot

Business-wide

Our offices

CPS Homes's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,427 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Kira Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thanks Kira for the 5 stars! Have a lovely day.

1/5

Google

Rating only, no written review.

Jack Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Jack, Thank you for your review. We're sorry that you've had less than a positive experience with CPS Homes. We'd welcome detailed feedback being sent to us via feedback@cpshomes.co.uk. We look forward to hearing from you. Many thanks, The CPS Homes Team.

1/5

Google

Rating only, no written review.

Dalal Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Dalal, Thank you for your review. We'd like to know more about any experience you've had with us and invite you to make further comments via e-mail to feedback@cpshomes.co.uk, so that we can look into them. Many thanks, The CPS Homes Team.

5/5

Google

Rating only, no written review.

Oliver Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thanks for the five stars Oliver!

5/5

Google

Rating only, no written review.

Hormoz Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thanks Hormoz for the 5 stars!

5/5

Google

Rating only, no written review.

Daniel Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thanks Daniel for the 5 stars!

5/5

Google

Rating only, no written review.

Bigeyes Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thank you for the 5 stars!

5/5

Google

Rating only, no written review.

Nathan Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Nathan, thank you so much for the five stars!

5/5

Google

Rating only, no written review.

Gabriella Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Gabriella, thank you so much for the five stars!

5/5

Google

Rating only, no written review.

Mickey Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Mickey, thanks so much for the 5 star rating :)

5/5

Google

Rating only, no written review.

Timeea Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Timeea, thanks so much for the 5 star rating :)

5/5

Google

Rating only, no written review.

Lucy Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thank you for the 5 stars Lucy!

5/5

Google

Verry good thanks 😊 πŸ™ …

Rohit Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thanks for the 5 stars Rohit!

5/5

Google

Very friendly and helpful to deal with.

Tina Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Lovely to read this - thank you Tina!

1/5

Google

Constantly have properties available on their site that aren’t actually available.

Kiru Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Kiru, Thank you for leaving a review. We can assure you that we don't display properties that aren't genuinely available. If we did, we'd be fielding enquiries that we wouldn't be able to service, which would be a waste of both our and the enquirer's time. The lettings market is extremely competitive at the moment, with demand far outstripping supply. So much so, properties are regularly being reserved within an hour of the property being marketed; sometimes sooner. So what you're likely to be finding is that other people have beaten you to it, which we completely sympathise with, but we can't do anything, I'm afraid. We take the properties off the market as soon as properties are reserved, though it can take some time for them to come off external websites such as Zoopla and Rightmove, which is out of our control. Property portals such as Zoopla and Rightmove offer "instant alerts" that mean you're emailed as soon a property within your search criteria is made available. If you haven't already, we highly recommend subscribing to these alerts. We look forward to hopefully helping you secure a tenancy soon. All the best, The CPS Homes Team.

5/5

Google

good communication and always happy to help

Sara Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Thanks Sara, appreciate your taking the time to leave us 5 stars and some lovely comments.

1/5

Google

Left us waiting for weeks when trying to view a property, rude and unprofessional.

Emily Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Emily, Thank you for leaving your review. We're sorry that your experience with CPS Homes has been a less than positive one. We're keen to hear more about your experience and would appreciate it if you could e-mail us on feedback@cpshomes.co.uk with more information. We'd like to look into it from our end, as it's certainly not within our interest to be delaying viewings. If we don't sell or let properties, we wouldn't have a business, so we have to allow people to view them! We look forward to hearing from you. Many thanks, The CPS Homes Team.

5/5

Google

Really helpful and sorted an issue that we only just realised we had. Excellent

Joel Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Brilliant to hear - thanks Joel!

5/5

Google

Max has been really helpful during process, prompt at replying

Adam Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Hi Adam, thank you so much for taking the time to leave this review and 5 stars for Max!

5/5

Google

Excellent service and very knowledgeable staff. Thank you Angela and the rest of the team at CPS

Emma Β· 14 June 2023 Β· CPS Homes Cardiff (66 Albany Road)

Agent replied Β· 13 June 2024

Fab - thanks so much, Emma!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

CPS Homes is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2019, 2026.

EA Masters by year, 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about CPS Homes

Which CPS Homes office has the most reviews?

Cardiff (34 Woodville Road) has the most, with 2,054 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,749.

Where are the CPS Homes offices?

The two CPS Homes offices, by town:

Has CPS Homes won any awards?

Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.

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