Trusted Agent profile
★★★★★
2,671 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,671 reviews on three platforms, rated 4.2 out of 5 overall.
1,429
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,234
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Showing 1,429 reviews on Google only. Show every review
5/5
GoogleReally couldn't have been more helpful and friendly! We were moving to Cardiff and Flo was fantastic and approachable helping us find a flat to rent and made the whole process really smooth. Many thanks :)
Thanks Alex, glad we could help :)
5/5
GoogleOf the many agencies I encountered in my Cardiff house hunt, CPS was the most professional, flexible, accommodating, and easily contactable. Jordan at CPS was especially fantastic; he was very understanding of the constraints of work and distance on my availability and managed things to make the process as painless as possible. There was no undue pressure or impossible demands. I was treated very kindly and felt like a valued client. I very highly recommend CPS Homes in general and Jordan Parry in particular.
5/5
GoogleHats off to Jordan and CPS for assisting me to find a property I like and for being fantastic during the letting process. I had contacted almost all the agencies in Cardiff for an apartment to rent and was either not getting a response or was running in circles with their questionnaire and complicated process. With CPS, my experience was wonderful. I was getting a response for every listing I applied to and got a call before each viewing. I was lucky to have met Jordan who managed everthing smoothly and professionally. He was on time to the viewing, very welcoming and knowledgeable about the property. He made me feel comfortable on the viewing. Overall a positive experience.
Hi Anirudh, thank you so much for leaving this review. We like to gift a random prize to the people who leave our favourite reviews each month and are happy to confirm you're one of our winners! So please check your emails for more information to be sent shortly. Thanks again and we're delighted you had such a great experience with Jordan and the team!
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleScott - Wicked
5/5
GoogleScott was so epic
5/5
GoogleScott was amazing and very helpful with everything!
5/5
GoogleScott was great, really funny and very helpful!
5/5
GoogleScott was very helpful with our check-in! Top man
5/5
GoogleCheck in with Scott went very well! He was very friendly, helpful and answered any questions I had
5/5
GoogleScott was efficient, professional and had a good sense of humour when doing our inventory. Thanks Scott!
5/5
GoogleVery helpful and accommodating. Made sure we knew everything we needed to know were able to answer any questions we had
5/5
GoogleScott was great with our move in and inventory, really listened to any concerns. Thanks
5/5
GoogleScott was extremely helpful and kind, he genuinely cared to make our experience better :)
1/5
GoogleWorst agency ever.They don't even reply or arrange the viewings. I don't know how can they check eligibility criteria by asking few questions and deciding based on that. Other agencies atleast arrange the viewings and ask to fill form then check the eligibility criteria. But this agency seems to be running backwards.
Hi Jiby, Thanks for your review. We're sorry that you don't agree with the processes we have in place when receiving an enquiry to rent a property. We ask a series of pre-qualification questions in order to form an idea of whether the person(s) enquiring is likely to meet our referencing criteria. We do this in order to avoid going out on viewings which won't ultimately be proceedable, which would be a waste of both our and the applicant's time. Unfortunately, due to extremely large demand versus supply at the moment, a number of applicants do end up disappointed, even if they're suitable, as only party can end up letting the property. We hope this helps explain the procedures we have in place and why. Kind regards, The CPS Homes Team.
5/5
GoogleScott was super friendly and helpful! Got urgent maintenance sorted asap and got the job done quickly and efficiently.
5/5
GoogleScott was super friendly and helpful for our check-in appointment. He assured us that all problems would be seen to
5/5
GoogleScott was super friendly and helpful with any issues and questions we had, he made us feel a lot less worried about getting things fixed :)
5/5
GoogleScott was absolutely amazing. Really friendly and funny. Went out of his way to find quick solutions that we wouldn’t have thought of. Unanimously really pleased with the customer service we received :)
5/5
GoogleWhen renting with CPS first point of contact was always Cameron and he dealt with everything with no questions asked and never had any issues. Myself and my housemate will be moving into another cps property when we look and will go through Cameron for this as well. Now looking for 2 beds in cathays or city centre and he has provided us a list to go and view.
4/5
GoogleFlo was great at answering all of our questions for our new rental and was very prompt at replying.
Thanks Ella!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,059 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,756.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
