CPS Homes estate agents in Cardiff

Hi Patt, Thank you for your review, though we do not believe it is consistent with the facts of the matter. It’s important that facts are established when in the public domain, so we list them as follows: - CPS Homes manages the property on behalf of your landlord. Occupation contracts are between the contract-holder (tenant) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. We would much prefer not have to make a claim from a deposit. We don't profit in any way from said deductions, and it's far quicker and easier to return a deposit in full. - Seven months before you vacated the property, you experienced a leak into your flat due to an issue with the pipes in the flat above. An emergency, out-of-hours plumber immediately rectified the cause of the leak and subsequent conversations took place in regard to all parties being ultimately satisfied with how the matter was handled. - At the end of your tenancy, your landlord claimed for two unrelated items from your deposit: cleaning and some redecoration due to marks on walls in different rooms of the property that were noted as being above the 'wear and tear' threshold, and weren't present when you moved in. - You disputed the deposit claim, as is your right. However, the independent adjudicator that was appointed by the Deposit Protection Service to rule on the dispute agreed that your landlord's claim was fair and accurate. The adjudicator stated "the recorded décor defects are not consistent with water damage", meaning they agreed that what the landlord claimed for was entirely unrelated to the leak you experienced. In summary, we feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. Many thanks, The CPS Homes Team.

Hi Stephen, We are so pleased to hear of the service you have been given by Rhys and the rest of the team. Thanks so much for taking the time to leave your comments which are greatly appreciated. Please let us know if there's anything we can work on which will boost your review to a 5 star one! Kind regards, CPS Homes

Hi Olivia, Thank you for sharing your feedback with us. We’re sorry that you had a less than positive experience during your visit to our Woodville Road branch. Your viewings appointment with us was during what we call Cardiff’s ‘student lettings season’: a period where hundreds of groups are house-hunting for next academic year’s accommodation. Within this period, it’s not unusual for us to view with up to 60 students each and every hour of the working day, such is the demand we receive for the properties we advertise. Whilst we accept the branch can be busy due to the number of bodies inside at times, we do have scheduled appointment times and groups are allocated to a member of staff on arrival. The atmosphere within the office is positive and excitable, as groups secure their ideal homes with their ideal housemates. As we often let 30 properties per day, it’s common for some, or even all, properties that were selected to be viewed at the time of booking the appointment to have been let by other groups by the time the appointment goes ahead. This is especially the case if there is a big gap between booking the appointment and the appointment itself. For this reason, we always ask about a group’s requirements when booking (location, proximity to uni, budget, must haves, must-not-haves, etc), so we can suggest alternative properties if some/all of those selected are no longer available. Not only that, but our staff know the properties inside-out, and the sheer volume of choice online can be overwhelming, so we like to understand what the group is looking for in case we can suggest a property they have missed when browsing our website. Groups regularly choose to let properties that they hadn’t even cast their eyes on before coming in, which we like to think is testament to our Lettings Team’s dedication and capability for pairing groups with the right property for them. Some of our reviewers have even commented on this. At the time of booking, we always ask that all of the group try their best to be in attendance for the viewings appointment, as we usually find that everybody wants a look and a say, which is understandable for what is a big decision. Not only that, but due to the high-speed nature of properties being let, it is highly likely that a property viewed ‘today’ will not be available in a couple of days’ time when those who did not attend the first appointment may wish to view. It’s therefore likely our Lettings Team asked that if you were to view a property ‘today’ that you liked, would you be in a position to proceed with it. If not, then in order to avoid disappointment, we would always recommend viewing at a time when all the decision-makers are present. We’d love the opportunity to show you the available properties we have. Either way, we wish you the best of luck in your future endeavours to find a new home. Kind regards, The CPS Homes Team.

Hi Josh, Thanks for your review. We’re sorry that your experience with CPS Homes has been a less than positive one. Although it’s rare, there are occasions when we will be unable to gain access to a property. This could be due to one of a few reasons: the landlord/occupant changing the lock and not providing us with a new key, the occupant having a key in on the other side of the door, or simply a human error in picking up the wrong set of keys from the key board in the office (shouldn’t happen, but has been known to, due to the amount of keys on the board). We’re sorry for the inconvenience in not being able to gain access on this occasion. We will certainly look at ways in which we can improve our communication post-viewing and pre-paying a holding deposit for anybody who has expressed an interest in taking the property. Due to a shortage of available properties to rent across the UK, we are currently inundated with requests from prospective contract-holders (tenants) wanting to view and subsequently let advertised properties. According to data commissioned and published by the BBC recrntly, “competition among renters is so intense that there are 20 requests to view each available property… and the queue to view is even longer in some regions”. As such, it’s not unusual for landlords to have to choose from upwards of 5 or 6 parties wishing to proceed. Regrettably, they can only choose one, so there will always be several disappointed parties. You were one of these on this occasion, unfortunately. To clarify, it is the landlord’s decision who lives in their property, not CPS Homes’, and they will typically make their decision on a variety of different factors. There are elements of your review that we will indeed take on-board and internally review, so we thank you for bringing these to our attention and apologise for any inconvenience caused. We wish you the best of luck in your future endeavours to find a new home. Kind regards, The CPS Homes Team.

Hi Jie Zhou, Thank you for your review. We're sorry that you've had a less than positive experience with CPS Homes, though we don't recognise some of the comments you have made. When we book a viewing appointment, we do so with an agreement of the day/time with the viewer, so we can be sure that the both parties are available. You should have therefore been aware of the day/time of your appointment, as it would've been agreed with you. At the same time, we communicate the meeting place, which is typically at the property to be viewed. Once booked, our software automatically sends out viewing appointment confirmation. We wish you the best of luck in your search to rent a property, and we'd be happy to book you in for another viewing appointment if you so wish. Kind regards, The CPS Homes Team.

Thank you so much Andrew for your kind words, we're delighted to hear you had a great experience with us!

We're thrilled to know you had such a great experience and we appreciate your positive feedback - thank you!

Thanks Ellen, we're grateful for your support and delighted that you had such a positive experience with us.