CPS Homes estate agents in Cardiff

Thanks for the 5 stars Matthew!

Thank you for your kind words Nick and for being with us for so many years. We’ll be sure to pass on your lovely feedback to the team :)

Thanks for the lovely review :)

Hi Jess, You recently posted a more detailed review on Trustpilot, which explained that your concerns related to the process of finding a property, the handling of maintenance reports and proposed cleaning deductions at the end of your occupation. We responded fully there, but feel it is important to provide some context here for anyone reading this review. We do not pressure anybody into renting a property. Every property we have available is advertised on our website, and prospective tenants are free to decide which properties they wish to view and whether they subsequently apply for one. Our Lettings Team will often suggest properties based on someone’s requirements, including suitable homes they may have overlooked online, but the decision always remains with the prospective tenant. We also do not accept the suggestion that maintenance reports routinely take at least three weeks to receive a response. The action required and time taken will depend on the nature of the issue, any investigation needed, contractor availability and, where applicable, the landlord’s authority. We do not benefit from delays and always want repairs resolved as promptly as reasonably possible. At the end of an occupation, we carry out a documented check-out inspection and provide the landlord and contract-holders with a report containing comments and photographs. We highlight what we consider to be fair wear and tear, as well as anything that may be substantially different from the property’s condition at the start. It is ultimately the landlord who decides whether to propose a deposit deduction. We do not profit from deposit deductions and would much prefer to return deposits in full, as this is quicker and easier for everyone. Where a deduction is proposed, contract-holders are invited to respond and provide evidence, and we seek to help both parties reach an agreement. Where that is not possible, the deposit protection scheme offers free, independent adjudication. The cleaning contractor referred to in your fuller review is one of several contractors we use. They are a long-established local business with the capacity to manage a significant number of cleans during the busy summer changeover period. Contractors are instructed based on their ability to complete the required work reliably and at a fair cost. Kind regards, The CPS Homes Team

Hi Jamie, thanks for the lovely review, means a lot. We will pass your kind words on to Erin too :D

Hi Toby, We’re sorry to see your review, but we think some context is important here. CPS Homes does not simply set a charge of £432 for removing a couple of Blu Tack marks. Where remedial work is required and we are asked to arrange it, this is carried out by trusted independent contractors whose pricing is competitive due to the volume of work we place with them. In other cases, landlords may carry out work themselves or appoint their own contractor. Unfortunately, your review does not give us enough information to identify the property or the particular job, so we cannot comment on exactly what the £432 related to. However, if Blu Tack has damaged the decoration to the extent that a whole room needs repainting, a cost of that level is not necessarily unreasonable. Repainting a room can also involve considerably more than simply painting over a few visible marks. Depending on the circumstances, the contractor may need to identify and purchase matching paint, move and protect furniture, prepare and prime damaged areas, apply multiple coats to achieve an even finish, and then return the room and furniture to its original condition. There is labour, materials and often more than one visit involved. What may appear to be a very small area of damage can therefore result in a much larger remedial job, particularly where a localised touch-up would leave an obvious difference in colour or finish. There is also an important distinction between fair wear and tear and damage. A landlord cannot reasonably charge a contract-holder for ordinary wear and tear, but marks or damage caused by Blu Tack and other adhesive products can fall outside of this. This is why we specifically advise contract-holders when they move in not to use Blu Tack, and provide further guidance before moving out on avoiding potential deposit deductions. Of course, any proposed deduction should still reflect the actual loss or reasonable cost of putting the damage right. If you contact us directly with the property address and details of the charge, we’ll happily look into the circumstances and explain exactly what was claimed and why. Kind regards, The CPS Homes Team.

Hi, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.

Thanks Maddy!

Thanks Freddie!

Hi Stephanie, thanks so much for the lovely review, we really appreciate it!

Hi Sassie, We’re sorry to see this review. We don’t appear to have any record of you being a current or recent tenant of ours, so would appreciate it if you could contact us via feedback@cpshomes.co.uk with further information so we can look into it properly and verify your experience. Speaking more generally before we receive that information, we always give tenants at least 24 hours’ notice by email, SMS, phone call and/or letter before any planned visit to a property, which is in line with the terms of the occupation contract entered into. We’re also very flexible if a proposed date or time isn’t convenient, so if a tenant ever contacts us to let us know that's the case, we’ll happily rearrange. We take comments like this seriously, so please do get in touch with more details and we’ll investigate. Many thanks, The CPS Homes Team.

Ah that's fab to hear - thank you for taking the time to leave such kind words :D

Thanks so much for your lovely review Antony!

That's fab to hear, thanks Joe!!

Hi Joseph, thanks so much for the lovely review. Wishing you all the best in your new home :D

Hi Zeyn, Thank you for your review. We take all feedback seriously, so we will certainly digest this in full and learn what we can from it. Your tenancy started on 1st August 2024, which was immediately after the previous tenancy ended on 31st July 2024. This is a tight turnaround, but a full check-out inspection was carried out and, with the landlord’s approval, we instructed cleaning and multiple maintenance items, including the hallway carpet, furniture repairs and mould treatment. The inventory you were provided with contains photographs taken after the previous tenants left and before you moved in, which evidences that an inspection took place. It is therefore inaccurate to suggest that the property was not checked before you moved in. In relation to cleaning, our instruction was for a full clean of the property, not just the kitchen. Your own comments on the inventory confirm that cleaning had taken place in the bathroom, for example, which is at odds to your review, where you state only the kitchen was cleaned. Admittedly, it came to light that the hallway carpet was initially missed by the first contractor, so we arranged for it to be addressed by an alternative contractor shortly afterwards. Having reviewed the inventory in full, we do not accept the characterisation of the property as being “filled with mould”. This is simply not supported by the inventory record. On the condition of the property more generally, it is not unusual for there to be marks, blemishes and stains on certain items at move-in, as it is rare for everything that is provided to be brand-new. The condition you moved into reflected what was visible at viewing, save for the items addressed when you moved in. The purpose of the inventory is to ensure any existing marks or wear are clearly recorded so they are not attributed to you at the end of the tenancy. That said, where issues are significant, we do of course work with landlords to put them right. Regarding maintenance during the tenancy, we have records of a small number issues being raised and addressed promptly, along with other proactive works identified during our inspections. We do not have any record of items or appliances being broken beyond use. We note that you reported an issue with a hob, which the landlord told us he’d deal with, and we communicated this to you. We received no further reports from you on this or any other appliance-related issue, so we trust all was well. On rent payments, where an incorrect payment reference is used, it can occasionally delay allocation on our system as we want to be sure of who the payment is from. Once identified, this should be resolved promptly, and we apologise if our communication around this fell short at any stage. We are confident that we acted appropriately throughout the tenancy and in line with both our processes and our obligations as a managing agent. That said, we will always reflect on feedback and look at where we can improve. We wish you all the best in your future endeavours, The CPS Homes Team.

Thanks Mark, agreed, our Angela is a star! We'll pass on your kind words :) thanks again

Hi Helen, thanks ever so much for your kind words and taking the time to leave them. So pleased to hear you had such a great experience with Angela and the team :) wishing you all the best in your fab new home!

Hi Ilaria, Thank you for your feedback. We’re sorry you feel this way, but we don’t agree that you were misled. At the time you contacted us, the seller had already accepted an offer on the property and the sale was progressing through solicitors. We explained that the property was close to exchange, which was the position at that time. As an agent, we act on our client’s instructions and we must also respect the confidentiality of all parties involved in a sale. For that reason, we cannot discuss the details or progress of another buyer’s transaction publicly, or with someone who was not party to it. We therefore will not comment on what happened thereafter. We appreciate it is disappointing when a property you are interested in is no longer realistically available, but we do not accept that our team acted dishonestly. All the best, The CPS Homes Team.

Thank you so much for taking the time to leave such a thoughtful review, it really does mean a lot to the whole team! Angela and Chelsea will be delighted to hear your feedback as well :)

That's great to hear, thanks so much Benjamin :)

Thanks Coryn, much appreciated!

Hi Tia, thanks so much for the lovely words and taking the time to leave this review! We agree Erin is a star and will make sure she reads your comments :)