5/5
GoogleRating only, no written review.
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,427 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSmooth easy process👍🏻 …
4/5
GoogleUnderstanding and very easy to talk to.
4/5
GoogleEasy process, very kind and helpful
5/5
GoogleMy thanks to Emma George at CPS for her help with my enquiry this week and for the information you provided. I really appreciate your support.
4/5
GoogleEasy and simple procedure, staff very nice and very helpful.
5/5
GoogleThanks to Rhys and team at CPS Homes for their fantastic success at letting my student properties for the next academic year.
Agent replied · 13 June 2024
Hi Jeremy, we're over the moon to read these wonderful comments and have passed them across to Chelsea - she sends her thanks and is so pleased that the sales team have provided you with such a positive experience throughout the journey purchasing a home. A huge congratulations on your purchase and thanks again!
5/5
GoogleVery friendly and knowledgeable about the property. Would recommend
5/5
GoogleFirst class service as ever, property let in 48 hrs.
5/5
GoogleVery smooth process of the application and checks. Thank you very much for all your help, especially for Bethany and Rhiannon!
4/5
GoogleOur agents since 10 years and have communicated favourably over this period. Keep up the good work.
5/5
GoogleCPS are Excellent letting and managing agents. Staff always efficient and helpful R Evans
5/5
GoogleCameron was super efficient in taking us from house tour to house tour, allowing us to make the right decision and secure the right house for us
5/5
GoogleVery nice and hospitable, made getting a house easy and answered any questions necessary, all round good experience
5/5
GoogleGreat customer service and very helpful. Would recommend this agency very much. Cameron and Flore were great
5/5
GoogleJordan was really friendly and helpful throughout the viewing/signing process for my new flat! Thankyou 😊 …
1/5
GoogleFake reviews all over this space. Ask people on Reddit what Cardiff really thinks. Also if an account has one review or even 2. Just stop to think why they'd review a awful agency page?
Agent replied · 13 June 2024
Hi Jacob, As we cannot locate you as an active or recent prospective contract-holder, prospective buyer, contract-holder, buyer, landlord or vendor on our database, we’d like to know more about the dealings you’ve had with us. You may submit information to feedback@cpshomes.co.uk. No reviews on this page are fake. They are all submitted by customers within the aforementioned categories. We look forward to hearing from you. All the best, The CPS Homes Team.
5/5
GoogleVery professional service and up to date knowledge of legislation which really helps as it is always changing! Find tenants quickly and give advice as to the market rent.
5/5
GoogleFantastic service as always. Rhys and his team have been renting our properties out for years and we have always received a high level of friendly, responsive service. Can't recommend enough
1/5
GoogleNumber 1, make sure you ACTUALLY see the real property and all of the inside. 2, when they say its a house share with "professionals", makes sure you meet these so called "professionals" FIRST! Apparently, their definition of professionals are slobs that never clean. Smell the house of drugs, think its OK to leave crust infested dishes everywhere and slam doors instead of quietly closing them. Oh and never washes their hands after bathroom use. I couldn't recommend this place at all given the false picture they painted. And don't think the LL cares about anymore then rent money. Out ASAP!
Agent replied · 13 June 2024
Hello, Thanks for leaving a review, though we do dispute it in its entirety. We'd love to know which property you rent/rented from us, so we can verify the claims you have made. Currently, they do not tally with any complaints we have received, and of course we haven't been able to locate you on our database by name. We 100% agree that you should view a property before choosing to rent it. We encourage everybody to do this. If you chose not to, you would have been advised that proceeding based on the photos or video alone was not recommended and entirely at your own risk. We conduct many viewings each day, so there would have been ample opportunity for you to view the property. The second half of your complaint is aimed at the people you allegedly share/shared a property with, rather than CPS Homes. If we have observed or received a complaint about the condition of a property, the matter would have been raised with the contract-holders in question. Though we ultimately cannot dictate how somebody lives, the terms of the written statement of occupation contract stipulate the manner in which the property should be kept, and we can comfortably say that the vast majority of occupants follow this. Where they do not, we will point out the terms of the contract they agreed to and schedule a follow-up inspection(s). This usually results in improvement. If it does not, then it is the landlord's decision what action they would like to take to remedy the issue. Please do get in touch if you require any further input. All the best, The CPS Homes Team.
5/5
GoogleExcellent service from Rhys and the team - they really know the market. Some handyman repair quotes getting a bit heavy at the moment but overall very happy indeed with the service and expertise.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,048 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
