4/5
GoogleA very good service at CPS Homes. Velislava was particularly helpful - very friendly, professional and good communication all round. A positive experience, thank you!
Agent replied · 23 October 2024
Fantastic to hear - thank you Celeste!
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,427 reviews on Google only. Show every review
Google5/5
GoogleFlo was so helpful with the viewing of the property and all the steps after also, was such an easy and understandable process.
Agent replied · 24 August 2024
Thanks Jan, very happy to hear this and we appreciate you taking the time to leave your thoughts.
1/5
GoogleWorst ever agency . Only made for the resident people . They have 100 conditions to give just one tiny home. Zero support. Zero flexibility. Knows well to take advantage of the needy.
Agent replied · 24 August 2024
Hi Sakshi, Thank you for your review. We’re sorry that you’ve had a less than positive experience with CPS Homes, though we would like to address the comments you have made as we do not recognise them to be true. As is well-reported in the media, the demand for properties available to rent is currently extremely high. According to Rightmove, the number of enquiries each property is receiving from would-be tenants is now 17, which is more than double the 8 it was in 2019. Ultimately, only one of these 17 interested parties can move into the property, meaning the other 16 will unfortunately be disappointed, which we understand you are in this particular situation. Like every agent, we must check that anybody who has enquired about an available property is able to meet the referencing criteria that we agree with landlords in advance of advertising. We have a duty to the landlord to ensure that anybody we put forward as a prospective tenant is indeed suitable. In order to determine this, we have to gain certain information such as employment details, a current/previous landlord reference and perform a credit check. For students, we appreciate that they are unlikely to have a credit history, may not have rented previously and may not be employed, so we simply ask that they are able to appoint a guarantor who is 25+ years old, resident in the UK and a UK homeowner. Most students are able to meet this criteria, but we recognise that some may not, especially in the case of overseas students. As such, the landlord will typically accept a payment of rent in advance in lieu of the guarantor. Landlords may also accept a guarantor and/or payment of rent in advance for non-students who are unable to provide satisfactory employment information or a landlord reference. We hope this demonstrates that the properties we advertise are well and truly available to allcomers. However, like every agent, we do have a duty to the landlord to ensure that anybody we put forward as a prospective tenant is suitable. We wish you well in your search for a property. Kind regards, The CPS Homes Team.
5/5
GoogleWhile flat hunting is already stressful enough, the CPS Homes Estate and Letting Agent's team did its best to ensure the process was as quick and smooth as possible! Erin, Flo, and Amber were incredible to work with and they eagerly helped us with the process of securing a new flat. Their kindness shone through even when answering a million questions at a time and we can not speak of them highly enough. They are a cut above the rest when it comes to service, professionalism, and politeness and we would recommend them to anyone who may be searching for flats as well :)
Agent replied · 24 August 2024
Thank you Marlene for your wonderful comments and taking the time to review our team. We wish you all the best in your lovely new flat!
5/5
GoogleReally appreciate getting this done as quickly as possible, given the delays and issues on our side. Especially Velislava, who made it a smooth process 👍🏼 …
Agent replied · 25 August 2024
Thank you for the review! We're happy to hear Velislava's efficient service made your experience a positive one. We'll be sure to let her know, thanks Nathan.
1/5
GoogleDoes not vet their landlords. Ours threatened to kick us out over reporting technical faults. He would also show up to our house and enter unannounced and they did nothing about him. They also force you to move all of your belongings onto the street when moving out and then wait 5 hours in the pouring rain to pick up the keys for your new house. This wait is non-negotiable and everything you own will have to stay on the street for this time. In the rain. With your electronics. Awesome
Agent replied · 25 August 2024
Hi Will, Thanks for your review, and sorry to hear that you’ve had a less than positive experience. If a landlord is not abiding by the law, we will always address this with them if/when it’s brought to our attention. We aim to educate them on the practices they should be following and answer any questions they may have. Ultimately, despite our best efforts, we cannot control what they do or don’t do, and as a managing agent we have limitations. There are enforcement bodies who can take action, however. As for moving in and out, it appears as though you chose to rent a new property with a contract start date of 1st July, when your current contract ended on 30th June. Many contract-holders elect to have a brief ‘overlap’ in tenancies to allow them to move belongings from one property to another. This does mean they pay rent on two properties for a short period, but it eliminates any of the complexities that come with ending a contract on one day and not starting a new contract until the next day. Admittedly, there are only few ‘overlap’ opportunities when properties are on what we know as the ‘academic rota’, so we will always allow contract-holders to hold onto the keys to their existing property until as late as possible, or we’ll allow them to collect the keys to their new property early if we’ve had them back from the outgoing tenants. Sometimes, those two scenarios don’t marry up, unfortunately. You are one of thousands of contract-holders in this position, not just with CPS Homes, but with other agents too, and it’s not an easy few days for you, landlords and agents alike. We do our utmost to assist and are grateful for everybody’s cooperation at this time of the year. We’re pleased to say that almost all contract-holders are on board with the process and make arrangements that see them not inconvenienced. We do have a queue to collect new keys, but it isn’t a 5-hour wait, we can assure you. It is significantly less than that, and we send forewarning of the need to queue. Lastly, we’d love to do something about the Cardiff weather, but that is well and truly out of our control, sorry! We wish you well with the move. All the best, The CPS Homes Team.
5/5
GoogleExcellent service as always
Agent replied · 24 August 2024
Thanks Iwan!
5/5
GoogleSmooth and seamless process to get my new home secured. Florence was incredible!
Agent replied · 24 August 2024
Thanks Scarlett for your kind comments, much appreciated!
5/5
GoogleCPS have been great ,very professional,great keeping in contact with regular updates and information on all matters cannot fault them
Agent replied · 24 August 2024
Thanks Anthony, very happy to hear this and we appreciate you taking the time to leave your thoughts.
5/5
GoogleExcellent agents! All staff I dealt with have been very helpful. Jordan is one of the best agents I worked with. What I appreciate the most is the prompt response and always trying to go the extra mile with honest and helpful suggestions. Highly recommended.
Agent replied · 24 August 2024
Thanks so much for taking the time to leave your thoughts Zaid - so happy we could help. Agreed - Jordan is a star!
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thanks Chanthu for the 5 stars :)
5/5
GoogleJordan and his colleagues went out of their way to help me find a suitable flat. Would highly recommend this service.
Agent replied · 24 August 2024
Thank you so much Rudi for your kind words and taking the time to leave us a review.
1/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Hi Charlotte, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you by name on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleMy experience with CPS Albany Road has been OUTSTANDING. There are 2 key people I'd like to recognise: 1) Ms Velislava Doneva: Villy is a fountain of knowledge. She is very positive, superbly communicative and goes above and beyond to help. Villy's passion for her job is really evident - She's keen to help find solutions, offer constructive advice and it all comes with an exceptional professionalism. Villy brings solutions to the table with a fabulous level of attention to detail. Thank you Villy. 2) Mr Jordan Parry: Jordan is full of optimism and a 'can-do' approach. His energy to support the cause is never-ending, through a strong drive and dynamism. Jordan is polite, courteous, happy, and an effective communicator. He strives for a successful and positive outcome through hard-work, planning, and continuous rigour. I've been really impressed with CPS and would recommend their business as a support mechanism for your rental property. Thanks very much CPS for your partnership.
Agent replied · 25 August 2024
Thank you Russ for the fab review and thoughtful comments, we really appreciate you taking the time to leave them for us. Thank you once again for choosing CPS Homes.
1/5
GoogleExtremely disappointing rental experience I am extremely disappointed with my experience with this rental agency. I chose the property because the listing on the rental website clearly stated it welcomes students. However, when I contacted the agency about renting the property, I encountered clear discrimination. Firstly, the agent's attitude towards students was very unfriendly, with a cold and biased tone. Secondly, the person repeatedly asked me how many months of rent and how much I could pay in advance, which made me very uncomfortable. As a student, I should receive the same treatment as any other tenant. I strongly advise other students to be cautious when considering this agency to avoid similar unfair treatment.
5/5
GoogleVery good contact with Florence Bailey ,she helps me and give me trust in cps home
5/5
GoogleExcellent and efficient service from Rhys and his colleagues. They manage my property very well. Highly recommended!
Agent replied · 24 August 2024
Thank you James for your lovely comments!
5/5
GoogleLandlords If you are having probs with current management of your properties get to CPS Rhys Velislava and so many helpful staff. Have let another apartment within a day of release. Thorough checks of clients and their adapted contract to help protect us Landlords
Agent replied · 24 August 2024
Thanks so much for taking the time to leave your thoughts Helene - so happy we could help!
5/5
GoogleThis is my third project with CPS, Angela done amazing job and Chelsea done great job too, I dealt with many agency but for my experience CPS they are the best. Thank you.
Agent replied · 24 August 2024
Fantastic to hear - thank you Sahel.
5/5
GoogleGood letting agency to find new home. Staffs were excellent, highlighted their professionalism and responsiveness, noting that they actually answer the phone. Nice to deal with Florence and Derry. 😊😊 …
5/5
GoogleJenna was so helpful to me and my husband in getting the property we like, she explained every little detail to us. I would recommend CPS lettings for every one looking to get a good accommodation.
Agent replied · 24 August 2024
Thank you so much for the 5 star review Abiola!
5/5
GoogleFlorence Bailey of CPS Homes Cardiff did an excellent job touring me around the property. She was very helpful and accommodating. She also gave me helpful tips and suggestions. I now live in the property, thanks to her help.
Agent replied · 24 August 2024
Thanks Don for your kind comments, much appreciated.
5/5
GoogleIn last couple of months, our properties came up for rental reviews and new tenants. Between Rhys Owen and Jordan Perry's team, they managed to bring the rents to the market value and got the new tenants. This team is credit to CPS Homes. Well done. Thank you.
5/5
GoogleGoing through the signing process to rent a property with cps and Jenna was amazing! She was super warm and friendly, even when we only talked on the phone. She answered the MANY questions I had and helped us throughout the whole process. Thanks to her and the team, we’ve now got our next home!!😚 …
Agent replied · 24 August 2024
Fab - thanks Mina for the 5 star review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,048 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
