5/5
GoogleI had a positive experience with this company and Velislava kept me informed about how the process of signing the contracts was going at every stage.
Trusted Agent profile
CPS Homes estate agents in Cardiff
★★★★★
2,658 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,658 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,223
Reviews on Trustpilot
Business-wide
Our offices
CPS Homes's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 1,427 reviews on Google only. Show every review
Google5/5
GoogleOur contract was handled by Rhiannon Hughes and she was very helpful in securing us the apartment :)
1/5
GoogleLots of positive reviews from landlords. Have a look at what previous tennants think and what it has cost them! Also a channel 4 show that investigated the very unsavoury practices at CPS homes is a must watch. Horrendous business. Do not get involved with them. Edit: I am a previous tenant of CPS lettings, you can see below they are trying to discredit my review. This is the type of behaviour we had to deal with from them. Very unsavoury company who will make your life very difficult.
Agent replied · 23 October 2024
Hi Ryan, The reviews you see on this page are from contract-holders (tenants), landlords, buyers and sellers. Have you had an experience with CPS Homes yourself? We cannot currently locate you on our database. We house over 5,000 contract-holders every year and the vast majority are happy with the service that they receive from CPS Homes. Kind regards, The CPS Homes Team.
5/5
GoogleWe moved into a beautiful property today, it exceeded our expectations. Velislava was so patient with us as it took us a while to get all the documents and signing complete, but she made the process unbelievably simple and was very kind to us with her patience.
4/5
GoogleI recently had my rental agreement renewed through CPS Homes and thanks to Nikki for handling everything efficiently. She made sure that all the paperwork was completed smoothly without any issues. I Highly recommend CPS Homes for their professionalism and excellent service.
1/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Hi Ryan, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thanks for the 5 stars!
5/5
GoogleI have good experience with them they were helpful and nice
5/5
GoogleVery quick and smooth experience. Signing contracts and sending ID documents was very easy with clear instructions on what was needed.
Agent replied · 23 October 2024
Thanks Lucy for taking the time to leave your thoughts, so happy we could help.
5/5
GoogleHad a call on 28th Aug to say our current tenant wouldn't be resigning so will be vacating on 4th Oct. Received an email on 6th Sept advising us the flat has been relet at £750 from 9/10/24, really pleased as this is also an increase in the rent. We try to deal with Charlotte Rhiannon, Kelsey or Cameron as they deal with our issues really effectively.
5/5
GoogleI have had a very pleasant experience with CPS homes so far. Marta and the team in Cardiff were very professional and kept me in the loop which I appreciated.
1/5
GoogleGood afternoon, I hope you are well. I had 3 viewings today with cps. I was totally relying on your company as i had trust in it for finding myself a flat. I woke up today with a cancelled appointment. I went to the other appointment at 10:20 at vega house and no one was waiting for me. I called your number like 10 times with different people answering me giving different answers. One employee told me just wait she is coming. Another said she is inside the flat go knock the door; which i managed to get inside the building and i did knock the door multiple times and no one answered so i called back and the last employee said that i missed the viewing and she was waiting till 10:45 and left. I told him how come since i am already here since half an hour and calling you guys many times and your colleagues were reassuring me with different answers everytime. I was very frustrated and he said that she can't come back. And he can only offer another viewing on tuesday. I have wasted 2 hours of my day because your employee didn't show up or showed up in the wrong place and didn't bother to call me. I have pictures of my car parking receipt and timing of parking 10:17 proving i was there on time. I need explanation of what happened please and how come she says she left at 10:45 and we didn't meet? I am also requiring the cost of the parking which is 3.5 pounds + the gas consumed from the car for driving 3.5 miles from my current home. And for my time wasted and walking in the rain with my old mother with arthritic knees; i think i just lost that because that can’t be replaced.
Agent replied · 23 October 2024
Hi Ahmed, We’re sorry that we didn’t get meeting you for your scheduled viewing appointment. It was part of an ‘open-house’ block of viewing appointments, where several other people were also booked in to view the property within 10 minutes of each other. We were able to meet up with and show everybody else around, and we can see that you did successfully view a different property with us later in the day that was also an ‘open-house’ block, so we hope you’ll see that things usually do go according to plan. With this particular appointment, we can see that we did leave you a voicemail beforehand asking you to meet us directly outside the entrance to the building, which is also where we told everybody else to meet us. We can’t be sure what happened after that, but we did come down to the entrance and successfully meet everybody else booked in for the block. We know that we have since discussed this matter with you via e-mail, so we will continue to communicate via that method. We will be reviewing how we relay meeting information to viewers we’re meeting at flats in the future. We wish you the best of luck in your house/flat-hunting endeavours. All the best, The CPS Homes Team.
5/5
GoogleHighly rate CPS, within 3 days of my property being marketed it was rented. Flo was my point of contact and she was extremely helpful throughout. CPS couldn’t have made the process any more straightforward or any less stressful.
Agent replied · 23 October 2024
Thanks Emma, very happy to hear this and we appreciate you taking the time to leave your thoughts.
5/5
GoogleA very helpful and understanding team of professionals who carried out all the viewing and renting process smoothly. Happy with the services given by them and i would also recommend it to all the people renting property for the first time in the UK that they are very patient and kind to help and carry out the process for you.
Agent replied · 23 October 2024
Thank you Shoaib for your lovely comments, much appreciated :)
5/5
GoogleVelislava was brilliant and handled everything so quickly, thank you!
1/5
GoogleDoes not vet their landlords. Ours threatened to kick us out over reporting technical faults. He would also show up to our house and enter unannounced and they did nothing about him. They also force you to move all of your belongings onto the street when moving out and then wait 5 hours in the pouring rain to pick up the keys for your new house. This wait is non-negotiable and everything you own will have to stay on the street for this time. In the rain. With your electronics. Awesome
Agent replied · 23 October 2024
Hi Will, Thanks for your review, and sorry to hear that you’ve had a less than positive experience. If a landlord is not abiding by the law, we will always address this with them if/when it’s brought to our attention. We aim to educate them on the practices they should be following and answer any questions they may have. Ultimately, despite our best efforts, we cannot control what they do or don’t do, and as a managing agent we have limitations. There are enforcement bodies who can take action, however. As for moving in and out, it appears as though you chose to rent a new property with a contract start date of 1st July, when your current contract ended on 30th June. Many contract-holders elect to have a brief ‘overlap’ in tenancies to allow them to move belongings from one property to another. This does mean they pay rent on two properties for a short period, but it eliminates any of the complexities that come with ending a contract on one day and not starting a new contract until the next day. Admittedly, there are only few ‘overlap’ opportunities when properties are on what we know as the ‘academic rota’, so we will always allow contract-holders to hold onto the keys to their existing property until as late as possible, or we’ll allow them to collect the keys to their new property early if we’ve had them back from the outgoing tenants. Sometimes, those two scenarios don’t marry up, unfortunately. You are one of thousands of contract-holders in this position, not just with CPS Homes, but with other agents too, and it’s not an easy few days for you, landlords and agents alike. We do our utmost to assist and are grateful for everybody’s cooperation at this time of the year. We’re pleased to say that almost all contract-holders are on board with the process and make arrangements that see them not inconvenienced. We do have a queue to collect new keys, but it isn’t a 5-hour wait, we can assure you. It is significantly less than that, and we send forewarning of the need to queue. Lastly, we’d love to do something about the Cardiff weather, but that is well and truly out of our control, sorry! We wish you well with the move. All the best, The CPS Homes Team.
5/5
GoogleNikki Hammer was very helpful and quick to set up our new contract and answer any questions needed!
5/5
GoogleRating only, no written review.
5/5
GoogleMy friends and me are so satisfied with the excellent service provided by the cps homes staff. Thanks very much
1/5
GooglePoor communication. Had appointment at 240 pm. Called them at 240 pm that i am outside property. Phone picked by a lady probably in office who said will let the agent know. Waited for 15 minutes and then called them again. Phone picked by another lady who said the agent is gone to next appointment and no further viewings available.
Agent replied · 24 August 2024
Hi Tahir, Thank you for your feedback. We're sorry that you had a less than positive experience and would like to know more about the events that occurred so that we can learn from them and avoid the same situation in the future. Prior to leaving the office for a viewing appointment where we're due to meet the viewer at the property, we always call them to confirm that they're still attending. This is explained in the confirmation of appointment we send out and is a policy we have in place due to the number of appointments we used to attend where, despite making the booking sometimes only the previous day, the viewer wouldn't show up, meaning a wasted trip for us. We can see that we did call you a few hours prior to the appointment to confirm, and followed it up with an SMS. Did you return this call prior to arriving at the property? Please let us know via feedback@cpshomes.co.uk. If you didn't, this would be why we weren't present, I'm afraid. If you did, we will look into what happened. Thank you. We wish you the best of luck in your ongoing property search. Kind regards, The CPS Homes Team.
5/5
GoogleI wanted to take a moment to express my gratitude to Mr Jack for the exceptional guidance and support you provided regarding property bills. Your expertise and kindness made the process much more manageable thank you, and the hospitality offered by CPS Homes was outstanding. I highly recommend your services to others.
Agent replied · 24 August 2024
Thanks Ashok for your kind comments, much appreciated!
1/5
GoogleRating only, no written review.
Agent replied · 12 November 2024
Hi Charlotte, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you by name on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleThe whole processing of letting through CPS was smooth and easy. They were upfront, organised, timely and professional throughout. Florence Bailey, in particular, was extremely helpful and mindful of our situation. This was evident in the viewing process, application and contract reviews. We would genuinely recommend using CPS for any letting needs you have in Cardiff.
Agent replied · 24 August 2024
Thank you Gareth for this wonderful comments about Flo and taking the time to leave such a thorough review, we really appreciate it and will endeavour to keep up the good work! Thank you once again for choosing CPS Homes.
5/5
GoogleVery professional and friendly staff at CPS homes. Derry came to our student letting to check in with us and take inventory for the house - she was lovely and took in our queries promptly.
Agent replied · 23 October 2024
Great to hear it, Roxc and so glad we could help. Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
CPS Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about CPS Homes
Which CPS Homes office has the most reviews?
Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,744.
Where are the CPS Homes offices?
The two CPS Homes offices, by town:
- Cardiff (34 Woodville Road): 34 Woodville Road, Cathays, Cardiff, CF24 4EA
- Cardiff (66 Albany Road): 66 Albany Road, Roath, Cardiff, CF24 3RR
Has CPS Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
