Trusted Agent profile
★★★★★
2,655 reviews across 2 offices and 3 platforms
CPS Homes has two offices, all in Cardiff. Together they have 2,655 reviews on three platforms, rated 4.2 out of 5 overall.
1,427
Reviews on Google
All 2 offices
8
Reviews on Yell
All 2 offices
1,220
Reviews on Trustpilot
Business-wide
CPS Homes's two offices, most reviewed first. Each has its own page.
Showing 1,427 reviews on Google only. Show every review
5/5
GoogleAnother academic year letting season has started. Releasing my Portfolio list to CPS homes as usual. First property let within 2 days. Excellent service. Thank you
Hi Rajeev, thank you so much for taking the time to leave a review for our team. We'll be sure to keep up the good work!
5/5
GoogleVery friendly and polite communication, Marta ensured we were able to view all the houses which fit our criteria and advised us on what worked best for us all, we got a lovely house sorted extremely quickly for great value thanks to her :)
Thank you, Abby! We’re delighted Marta could help you find the perfect home so smoothly - enjoy every moment in your lovely new space!
5/5
GoogleGreat service! Super efficient and always ready to find solutions! The best estate agent to rent your house in Cathays!
5/5
GoogleJess from Lettings has been very helpful. The team promptly respond to emails and have helped with finding reliable contractors etc as well as suitable tenants. All good. Diolch yn fawr
Hi Nerys, thanks so much for the kind words. Happy to help!
5/5
GoogleNathan came to carry out my first inspection in the property, and he was so lovely and professional. I get nervous with people I don't know coming into my home, but he made me feel right at ease. He was very thorough in the inspection, and was able to recommend a product for me which will help get rid of some damp. Id like Nathan for all of the inspections going forward please!
Thank you, Sammy, for such kind words about Nathan! We’re thrilled he made you feel comfortable in your home and provided the attentive, reassuring service we strive to deliver each time.
1/5
GoogleRating only, no written review.
Hi Elsa, We’re sorry that you’ve had a less than positive experience with us. In order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
5/5
GoogleAmazing help from CPS in choosing our third year home! Having been with CPS before, they’re very reliable and always helpful! Marta really helped with our process this year. Thank you!
Thank you, Maddison! We’re thrilled to have helped you find another home for your third year and that Marta made the process a breeze...enjoy settling in!
5/5
GoogleCPS was very knowledgeable, patient and helpful to us 1st year Cardiff University students looking for a house for 2nd year. We did not have much experience with this type of situation and CPS was very supportive of finding the perfect house for us with our wants and needs. We visited a few properties and once we found the one CPS was very active in sorting it all out and giving us additional information (even on subjects that weren’t organised by them ie parking etc). This was very useful and felt like a genuine experience. Thank you so much CPS! Thank you MARTA for being so good with a group of 18 year old with a lot of spirit and energy to say the least !
Thank you Megan! We’re so glad Marta and the team could support you and your friends in finding the perfect home for next year, it’s fantastic to hear you felt guided every step of the way. Wishing you all the best for an amazing year ahead!
5/5
GoogleOur journey so far finding a student house for our second year could not have gone more swimmingly. Firstly, Kacey was amazing taking us round to find 6 beds that ticked all of our boxes and fit our budget. When we fell in love with a house she provided information and talked us through our next steps. Filling out the forms and putting down a deposit could have not been easier. Especially as we had no prior knowledge to the process. Now we are in the stages of contracts and so far this has been the easiest way to find a house we all love. Bethany's online communication is also brilliant keeping us in the loop and providing us with lot's of information about our property.
Thank you, Faith! We’re thrilled that Kacey and Bethany could make your experience smooth and stress-free, guiding you through each step with ease. Love the photo too!
5/5
GoogleCPS has managed my property in Cardiff for nearly ten years. I cannot speak highly enough of them. CPS is an efficient, ethical company that ensures efficient repair and maintenance and keeps me up to date with changing housing law and regulation for HMO owners. The staff are always polite and friendly. Five stars!
Thank you, Hilary! We’re honoured to have managed your property for nearly a decade and are delighted our team’s dedication has made a lasting impression. Thanks again for choosing CPS Homes.
5/5
GoogleRecently had my inspection done by Amber. No issues with anything and a really friendly person who explained everything well, thank you guys! X
Thank you, Sadie! We’re delighted that Amber made your inspection experience smooth and easy.
5/5
GoogleRating only, no written review.
Thanks for the 5 stars Paul!
5/5
GoogleThe whole team at CPS Homes have been fantastic. I would like to thank Nathan in particular for the great service and advice. Would highly recommend them.
Thank you, Kimberley! We’re so glad to hear that Nathan and the team provided you with fantastic service, your recommendation truly means a lot to us!
5/5
GoogleI highly recommend Nathan for his exceptional expertise. Our business partnership has consistently resulted in successful properties being bought and sold.
Thank you, Julia! We’re thrilled to hear about your successful partnership with Nathan. Your trust in our expertise is greatly appreciated!
5/5
GoogleA relatively stress free process selling my property through Cps, Sian valued the property giving an honest valuation supported with comparable evidence on prices on similar properties, Scott did a fabulous job taking all the photographs, and Chelsea progressed the sale keeping me informed at each stage. Thank you all.
Thank you, Eirwen! We're so glad to hear that Sian, Scott, and Chelsea made your selling process smooth and stress-free.
5/5
GoogleSuper agents!! CPS just know how to sell property. Excellent, professional presentation giving a sale it’s best selling shot . . but it’s the back office progression and attention to detail that sets them apart. Well done all round.
Thank you, Simon! We're thrilled to hear that our team’s dedication, both in presentation and behind the scenes, made a difference. Thanks again for choosing us!
5/5
GoogleThe team at CPS homes, led by Nathan, were absolutely brilliant. They communicated quickly and pushed my selling agent along when necessary. Recommend them without reservation.
Thank you, Leigh! We’re thrilled that Nathan and the team could support you throughout the process.
5/5
GoogleI strongly recommend CPS Homes for their excellent customer service and communication on every step of the purchase process. Both, Angela and Chelsea have been professional and helpful at all times, and patient enough to answer promptly all my queries. Thank you for everything! 🙂
Thank you, Efi! We’re delighted that Angela and Chelsea could provide you with the support and guidance you needed throughout your purchase - your kind words mean so much to us!
5/5
GoogleNathan and the team at CPS were great to work with. From sale strategy to the quality of the photos and video taken of our house, we felt like we were in the hands of professionals from day one. Although now settled in our new home and not planning on moving again anytime soon, if we do we’ll be back to CPS.
Thank you, Simon! We’re so glad you felt supported by Nathan and the team every step of the way, from strategy to those final photos - wishing you all the best in your beautiful new home!
5/5
GoogleCPS Homes Estate and Letting Agent were second to none when it came to purchasing an apartment in Bayscape Cardiff. They were swift to respond to our requests to view, facilitated the acceptance of our offer with ease and were always on hand to ensure the conveyancing process ran smoothly. Even after our purchase, the personable service continued, with Nathan resolving minor teething problems with the property management company on our behalf. The most professional, yet friendly estate agent we have had the pleasure to deal with.
Thank you, Gareth! We’re thrilled to have made your Bayscape purchase a seamless experience and that Nathan could help with those final touches. Hope you enjoy every moment in your new home!
5/5
GoogleIt was great time I had with CPS Homes. Hreat two years and I am so pleased with their warm welcome and service provided by them. I should thank the whole team but one person whom I cant forget is Villi Doneva. She was there all the time when we needed any help in our house and until I found another place to move after these years and make sure of the reference process by her self. Thanks Villi, thanks CPS student letting.
Thank you, Staicey! We’re thrilled to hear that Villy and the team provided you with such warm and supportive service throughout your time with us.
5/5
GoogleRhys and his team have been amazing in securing tenants for my property . Kept me informed each step of the way. Prompt feedback. Very efficient team.
Thank you, Judith! We're delighted that Rhys and the team could efficiently secure tenants for your property and keep you informed throughout the process.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi, We’re sorry that you’ve had a less than positive experience with us. We cannot currently locate you on our database, so in order to verify and learn more about your experience, we’d appreciate it if you could provide us with more information via feedback@cpshomes.co.uk. We look forward to hearing from you. Kind regards, The CPS Homes Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CPS Homes is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 20192019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Cardiff (34 Woodville Road) has the most, with 2,045 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,741.
The two CPS Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
