Trusted Agent profile
★★★★★
166 reviews across 2 offices and 2 platforms
Countryside Homes London West has two offices, in South Oxhey and London. Together they have 166 reviews on two platforms, rated 4.2 out of 5 overall.
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Countryside Homes London West's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLinda was very helpful and not at all…
Linda was very helpful and not at all pushy so our visit was pleasant.
Hi Katrina, We're happy to hear that our team member was helpful and made your visit pleasant. Thank you for your positive feedback; we appreciate it. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotDeveloper who disregard the safety of their residents
I would like to express my dissatisfaction to developer Countryside Homes UK, which is the part of Vistry Group, as the company has delayed the promised construction for over six months, we can’t use our garden over half an year, and cause us feel dangerous and anxious. If arrangements cannot be made for me shortly, I will publish the property address and hope that investors will reconsider this company.
Hi Wai, Thank you for taking the time to share your concerns with us. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes
1/5
TrustpilotVery Disappointed - subsidence occurred, caused damages but not managed
I seldom make comments on Trustpilot. Subsidence occurred at the car parking space adjacent to my garden, caused cracks and damages to almost all the gravel boards of the fence. They bended inward and the fence posts are inclined. This impose immediate danger to me and my family members especially to my child. Countryside has admit that there is an design issue there which has caused the issue - gravel boards have failed. There is approx 450mm of ground which needs additional support. Their customer service department has spent more than 7 months to communicate but no remediation works have been done to address this. If the fence posts fall down and hurt someone, who will bear the responsibility? They just neglect or ignore the danger. Customer Service just keep saying it has been escalated to the management and they will contact me but so far, I have not heard anything from their management. I feel totally helpless. My garden cannot be used for the whole summer. My living room is messed with stuff originally put in the shed. This is really annoying and we feel unsafe whenever going through / into the garden.
Hi Tommy, We appreciate you bringing this to our attention. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes
3/5
TrustpilotThe information we received was not…
The information we received was not accurate. We were bit disappointed.
Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAmazing experience!
We’ve just reserved our brand new home at Kingmakers View, and honestly, the whole experience has been incredible. From our very first call to view the show home, to the help we received with the assisted move scheme (our place sold in just two weeks!), all the way through to being ready to reserve, Kim has been amazing. She’s made every step feel effortless and stress free. We’re really excited for the rest of the journey. Thank you Kim!
Hi Maisie, We're happy to hear that your experience reserving your new home was incredible. It's great to know that the assisted move scheme helped sell your place quickly and that every step felt effortless. We appreciate your positive feedback and are excited for the rest of your journey! Kind Regards, Sarah Countryside Homes
3/5
GoogleSad to see the decline in the shopping parade. What was once an area for people is now just an overstimulating block of flats
5/5
GoogleRating only, no written review.
5/5
TrustpilotSuch an aspirational
Such an aspirational brand, admired and followed for many years.
Hi Consumer, We appreciate your long-term support and are so glad to hear that you find our work aspirational and admirable. Thank you for your feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat job
Great job, Imran Jan 💯
5/5
TrustpilotFantastic support from sales team (Nicole)
We are in the process of buying our first home with Countryside Homes, and Nicole (Base office, Harlow) has been incredibly helpful from day one. She is always friendly, approachable, and makes sure to find answers to all of our questions.
5/5
TrustpilotVery professional
Very professional, and happy to help with so much knowledge.
Hi Gav henry, We appreciate your kind words! We are happy to hear that our expertise was helpful to you. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotCountryside homes built a lovely house…
Countryside homes built a lovely house for us but the Sales Constant, Rhodri was five stars. His approach was friendly but not overbearing, helpful but not pushy and he always had time to answer questions on the development. We were pleased with the build standard of the house but it was Rhodri who made the process smooth and hassle free.
5/5
TrustpilotSo far so good with customer service
Hi Lynne Pettitt , We are happy to hear that you are having a positive experience with our customer service. Thanks for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat experience with countryside
Great experience with countryside. My sales advisors were amazing - Imran and Mario. Seamless process and great communication. Thank you both once again.
Hi Reeya, We're happy you had such a positive experience. It's great to hear the process was seamless and the communication was effective. Thank you for your kind words! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery well run and helpful.
Rating only, no written review.
Hi Brian, We're happy to hear that we were helpful. Thank you for your positive feedback, we appreciate it greatly. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHave just reserved our new home online
Have just reserved our new home online. The process was explained very clearly and easy to do. This follows months of patience from the sales consultant Ceri, who we’ve been in contact with for months prior to getting to this point.
5/5
TrustpilotNicola Doig has been extremely helpful
Nicola Doig has been extremely helpful, professional and knowledgeable.
Hi Adriana, We're happy to hear that you and your husband were impressed with our apartments. We appreciate your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotLovely welcoming staff
Lovely welcoming staff, friendly and knowledgeable
5/5
TrustpilotDealing with countryside was one of my…
Dealing with countryside was one of my best experiences ever.
5/5
TrustpilotA Seamless, Supportive Experience with Steve & Clare!
We’ve had such a fantastic experience with both Steve and Clare, they’ve been absolutely brilliant every step of the way. From our very first enquiry to reserving our new home, they’ve made the whole process smooth, stress-free and genuinely enjoyable. Nothing has ever felt like too much trouble, and their communication, honesty and kindness have made a real difference throughout. We feel in very safe hands and are so grateful for all their help so far, thank you both!
1/5
GoogleRating only, no written review.
1/5
TrustpilotDo not even bother buy a house from…
Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
South Oxhey has the most, with 134 reviews rated 4.1 out of 5, followed by London with 127.
The two Countryside Homes London West offices, by town:
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