Countryside Homes Home Counties North estate agents in Harlow and Goff's Oak

Hi KMB, We are absolutely thrilled to hear about your wonderful experience! It's fantastic to know that our team provided exceptional service and helped you secure your dream home. We're delighted that you love your new house and that our after-sales support has met your expectations. Kind Regards, Sarah Countryside Homes

Hi L C, We sincerely appreciate you taking the time to share your wonderful feedback regarding your property-buying experience. We are incredibly pleased to learn that our team provided such exceptional support throughout the process. It is truly rewarding to hear that the professionalism, clear explanations, and thoughtful recommendations were instrumental in helping you make informed decisions. We are also delighted that the attentive, proactive, and consistent customer service made the entire journey smoother and more comfortable for you. Your kind words are a testament to our dedication, and we will certainly convey your gratitude to our team members for their outstanding work. We are glad we could make a positive difference. Kind Regards, Sarah Countryside Homes

Hi Dusiyanthy, We are so glad to hear that our team provided you with such good service. We appreciate you sharing your positive experience with us. Kind Regards, Sarah Countryside Homes

Hi Billy, Thank you for taking the time to share your experience with us. We are very sorry to learn of the number and severity of the outstanding snagging issues you have encountered, as well as the continued delays relating to flooring, decoration works and other remedial items. We fully appreciate the frustration and inconvenience this has caused. This is not the standard of service or homebuying experience we aim to provide to our homeowners, and we sincerely apologise for falling short of those expectations. We understand that you have raised a formal complaint, which is currently being reviewed. A full response will be provided in accordance with our complaint’s procedure. Thank you for bringing these matters to our attention, and for your patience while we work to address your concerns. Kind Regards, Sarah Countryside Homes

Hi Chloe, We are so pleased to hear how much you love your new home and that our team provided such a welcoming and supportive experience. It's wonderful to know that our sales consultant was amazing and continued to check in with you after your move. We appreciate you highlighting the quick resolution of the pressure you experienced from the sales progressor. Your positive feedback about our snagging checks and ongoing support means a great deal to us. Kind Regards, Sarah Countryside Homes

Hi Paige, We are so happy to hear that our team provided such empathetic and supportive assistance during your moving journey. We understand how stressful moving can be, and we are delighted that our colleagues made your experience better. Thank you for your kind words. Kind Regards, Sarah Countryside Homes

Hi Darren, We are so pleased to hear about your positive experience with our team. It is wonderful to know that our colleague provided such helpful and knowledgeable support. We appreciate you taking the time to share your feedback and look forward to assisting you further when you are ready. Kind Regards, Sarah Countryside Homes

Hi Robert, We are so pleased to hear that our team provided such a welcoming and informative experience during your visit to our new builds. We appreciate your kind words! Kind Regards, Sarah Countryside Homes

Hi clare, We are absolutely delighted to hear about your wonderful experience with our sales team and the smooth process leading up to your move! It brings us immense joy to know that we could provide such dedicated support from your initial interest all the way to exchanging contracts. We truly appreciate your kind words and are thrilled that our head office team was also able to assist with any questions you had. We wish you all the very best in your new home and thank you for sharing such positive feedback. Kind Regards, Sarah Countryside Homes

Hi courtney, We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their professionalism, friendliness, and dedication made your home-buying journey smoother and less stressful. We truly appreciate your kind words and are grateful for your recognition of their hard work. Kind Regards, Sarah Countryside Homes

Hi Kate, We are so pleased to hear about your fantastic experience with us and that you love your new home! It's wonderful to know that our sales team provided knowledgeable and helpful support throughout your home-buying journey. We are also delighted that our on-site liaison ensured a smooth move-in with minimal snags. Your kind words mean a great deal to our entire team. Kind Regards, Sarah Countryside Homes

Hi Libin, We are so pleased to hear you enjoyed our serene atmosphere and found our team members excellent. Thank you for your kind words. Kind Regards, Sarah Countryside Homes

Hi Rachel, We are so delighted to hear about your wonderful experience and the exceptional assistance you received. It truly warms us to know that we could help you and your mother find your dream home and clarify the buying process. We greatly appreciate your kind words and positive feedback; it means a lot to us. We are always striving to provide helpful and professional service to everyone who walks through our doors. Thank you for sharing your positive experience with us. Kind Regards, Sarah Countryside Homes

Hi Olatunji, Thank you for taking the time to leave us a review, we appreciate your feedback and are glad to hear you found our staff friendly. We will be sure to pass on your kind words to the team! Kind Regards, Sarah Countryside Homes

Hi K, We are so pleased to hear about your positive experience with our team at Kensington Fields! It's wonderful to know that the reservation process for your new home has been smooth and transparent. We appreciate you sharing your kind words. Kind Regards, Sarah Countryside Homes

Hi KS, We are so pleased to hear about your exceptional experience. It truly makes our day to know that our team's dedication to transparency, trustworthiness, and knowledge made such a positive impact on your decision to purchase a property with us. We are committed to providing outstanding support throughout the entire process, and we are glad this was reflected in your journey. Thank you for sharing your wonderful feedback. Kind Regards, Sarah Countryside Homes

Hi Guest, We're so happy to hear our team provided such fantastic and supportive guidance throughout your process. Thank you for sharing! Kind Regards, Sarah Countryside Homes

Hi Sarah, Thank you for taking the time to leave a review and share your experience. We were concerned to read about the difficulties you've encountered following completion of your new home, particularly around communication, unresolved snagging items and the delays you've experienced with your internet connection. We appreciate how frustrating it must be to feel that you have had to chase for updates and answers, especially during what should be an exciting time in settling into a new home. The concerns you've raised regarding missed appointments, unanswered correspondence and the impact the internet issues have had on your ability to move in and get established are clearly significant matters. We would very much like to look into this further; however, we have been unable to locate your details from the information provided within your review. If you would be happy to update your review with the name of the development, or contact us directly with your development details, it would help us identify your case and ensure the relevant team can review the issues you've raised. Thank you again for bringing this to our attention. We take feedback such as this seriously and would welcome the opportunity to better understand the circumstances surrounding your experience. Kind Regards, Sarah Countryside Homes

Hi Megan, We are absolutely delighted to hear about your exceptional experience! It's wonderful to know that our team made you feel comfortable and supported throughout the entire process, from finding your dream home to moving in. We truly appreciate your kind words about the dedication and helpfulness of our colleagues. We are so pleased we could make this such a positive journey for you. Kind Regards, Sarah Countryside Homes

Hi Donna, We are so happy to hear about your positive experience with our team and the finish of your new home. It is wonderful to know our colleagues were helpful and informative throughout the process. We appreciate your kind words and look forward to your completion! Kind Regards, Sarah Countryside Homes

Hi Natasha, Thank you for taking the time to leave us a review. We are extremely pleased to hear that you found our team helpful! Kind Rgeards, Sarah Countryside Homes

Hi Chelsea, We are so pleased to hear about your positive experience and that our team provided helpful, non-pressured assistance. We appreciate your kind words. Kind Regards, Sarah Countryside Homes

Hi Jamie Ellison, We're so happy to hear about your positive experience! We appreciate you sharing your kind words. Kind Regards, Sarah Countryside Homes

Hi CS, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration caused during the construction period and afterwards. We understand how disruptive nearby building works can be, particularly when it comes to parking challenges and site management. While construction activity can inevitably cause some temporary inconvenience, we acknowledge that issues such as inconsiderate parking and litter falling short of the standards we aim to uphold, and we apologise if this impacted your day-to-day living. We are also disappointed to learn that you felt your concerns were not taken seriously when raised with our customer service team. This is not the level of service we strive to provide. We take all reported issues seriously and aim to communicate clearly and consistently throughout any resolution process. We would also note that we have been in regular contact with you, often on a daily basis, to address your concerns and provide updates as matters have progressed. Your comments regarding changes to agreed actions following inspection are particularly concerning, and we will be reviewing this internally to ensure our processes are fair, transparent, and consistent. We appreciate that dealing with these matters has taken up your time, and we regret any stress or inconvenience caused as a result. Feedback like yours is important in helping us improve both our site management practices and our customer care approach. If you are open to it, we would welcome the opportunity to review your case in more detail and continue working towards a resolution. Kind Regards, Sarah Countryside Homes