Trusted Agent profile
★★★★★
55 reviews across 2 offices and 1 platform
Chestnut Homes has two offices, in Sibsey and Ealing. Together they have 55 reviews on 1 platform, rated 3.8 out of 5 overall.
Chestnut Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMiller’s Walk Sibsey
Jo and Nikki have been absolutely amazing through our house buying experience. We couldn’t have asked for better ladies to help us through the stress of buying our first house together. We are forever thankful to you both.
2/5
TrustpilotReally hard to get hold of
Really hard to get them to come out to do the work coved under the 10 year warranty all new builds come with.i have had loose stairs since moving in and wobbly path since day one.some of the work is terrible
4/5
TrustpilotWhen we first looked at chestnut homes
When we first looked at chestnut homes, Kamila was the first face we met and she made us feel so welcome, was so helpful and made us comfortable to ask silly questions! She was always a phone call or email away whenever we needed any help! The process was overall easier than we thought it would be. The only issues we have had was unclear boundary lines and garden fence issues. The house itself is lovely and is everything we asked for! Thankyou x
5/5
TrustpilotGreat staff and very friendly
5/5
TrustpilotExtremely helpful
Extremely helpful and excellent customer service. Made my journey relaxed and quick. Highly recommended.
5/5
TrustpilotOur experience with Chestnut Homes was…
Our experience with Chestnut Homes was amazing! We just bought our first home in Heron Park and we love it. Nikki and Kamila are the best! They helped us soo much through the process, anytime with any small concern. You are amazing! Thank you for doing such a great job!
5/5
TrustpilotFantastic company
Chestnut homes In general have been a fantastic company and helpful staff throughout the whole process. I would highly recommend as their quality of homes is amazing and the staff are so helpful.
5/5
Trustpilot5 stars!!
Brilliant company with helpful and friendly sales staff. I would recommend anyone looking for a new build to get in touch with them! Without a doubt they genuinely care about your needs and the home that they are building for you
5/5
TrustpilotWould highly recommend this developer
Would highly recommend this developer. Starting out with Jayne in the marketing suite. Very kind, friendly and helpful throughout. Nothing was too much trouble. Still there now for a chat and advice if needed. Jayne was genuinely so excited for me to be getting on the property ladder. All the tradesman working on site still are very helpful, polite and considerate too! I have had a few snags which is to be expected in a new build but they have been addressed appropriately. Would recommend to anyone looking for a new home 100%
1/5
TrustpilotChestnut homes horrific experience.
Having bought 2 newbuild homes previously with different builders, i thought this would be a good experience again. This could not be further from the truth as i had a horrific experience with chestnut homes and their personnel. Rude sales/admin staff, factually incorrect information and consistent changes prior to moving in date. Recieved abusive phone calls from staff when they slipped the moving in date by several months. Moved into a dirty house with many faults and a flooded garden. None of them were resolved. Tried to complain but all complaints are intercepted by the admin staff and do not get to the management. Customer Service were obstructive and unhelpful, and refused to fix faults within the 2 year period. Forced into expensive deals as a monopoly provider with Internet and local maintenance which is owned by chestnut homes, an absolute scam. Overall a horrendous and stressful experience. I would not recommend chestnut homes to anyone.
5/5
TrustpilotNikki & Kamila what service excellence looks like !
Nikki and Kamila at Chestnut homes just take customer service to a whole new level of excellence ! From the moment we reserved our plot - they were tenacious , fast paced and took all the graft out of the chain ( and boy what a hideous chain it was !!! ) Not helped by having an estate agent that genuinely had 0 customer care . But Nikki and Kamila stuck with us , pushed everyone , and were there with kindness and compassion throughout our journey . I’ve bought new homes over the years and no 2 people have ever shown the level of service these 2 ladies show - If you’re looking at a new build , go and see these 2 ladies at the Quadrant in Boston , even if you don’t buy , you’ll feel welcomed , and number 1 and will leave feeling like you’ve just met 2 amazing humans - thank you chestnut homes for sending us Kamila and Nikki and thank you for our new forever home
5/5
TrustpilotWould recommend
From start to finish I cannot fault Chestnut Homes. Jayne at King's Manor was fabulous throughout out entire experience and would answer all our questions without delay and we never felt we were being fobbed off or not listened to. On completion we couldn't be happier. There was the odd snag (mostly that our en suite shower was missing the drain cover) which was sorted within the hour of me emailing the customer care team. I'm happy with the quality of the build especially as people I know who have gone with other housing developers have had some pretty serious issues with their new builds. 100% would recommend!
1/5
TrustpilotWe purchased a new 4 bed detached house…
We purchased a new 4 bed detached house in September 2022. We were really excited & looking forward to our new home. It has turned into a nightmare. We really wish we could turn back the clock & not have moved. When we moved in they were still painting it. We thought Ok not a big issue. Over the next few days we noticed numerous faults, defects & damage. We spoke with customer services who apologised & promised all the issues would be resolved asap. That is as good as it got with customer services. The site manager stated that the house should never have been signed off. The faults ranged from kitchen & utility cupboards damaged, integral double oven & microwave not fitted to the wall, it started to come away, leaking toilet, leaking shower, front door not shutting, windows not fitted correctly, in fact there are over 70 faults with the windows. I am not going to mention the patio, garden & garage. Why not, the patio is so uneven & the slabs loose that it is dangerous to walk on. The grassed area of the garden is just as dangerous. The children cannot play on it as they are constantly turning their ankles. It is now exactly 4 months since we moved in. Some faults have been rectified, cupboards, cooker. The windows still have not been fixed. My daughter cannot sleep in her room due to the draft, the patio, garden, shower leaks, front door still have not been fixed. HORRENDOUS
5/5
TrustpilotBeing a First Homes first time buyer
Being a First Homes first time buyer. Chestnut Homes couldn’t have made the experience any better if they tried! From the very beginning, the professionalism of the whole team was second to non!
1/5
TrustpilotTheft
Deceitful and sly sales
1/5
TrustpilotIf you decide to buy from this company…
If you decide to buy from this company be very careful there build quality is shocking and there aftercare is non existent. I personally Brought a 4 bed house in 2019 and on completion I found nearly 40 issues that where unsatisfactory as I work in the trade and know what can and should be achieved. To this day most issues including new ones where never rectified and they to this day just Diminish responsibility I’m personally putting claim with NHBC against them. If you wanting a new house do look elsewhere before spending hard earned money with chestnut homes.
5/5
TrustpilotSuperb customer service at The Quadrant…
Superb customer service at The Quadrant sales office. Kamila provided professional service from the day when we arrived to view property to very last day of completion. Always helpful and very responsive when needed. Hopefully Chestnut homes will be at least half as responsive in fixing snags if we will find any. :)
1/5
TrustpilotWhat an “Alford” (Awful) experience!
What an “Alford” (Awful) experience! Had I taken the time to read the genuinely critical reviews on here, I would have steered clear of this company and their practices:Poor customer service from them lead to them taking a “Reservation deposit” on a property that they told me was secure for me while I completed the “easy mover” option for the purchase. But as with all these badly managed companies the “customer “ comes last!!! Details were taken, forms sent to me appointments booked, mortgage paperwork completed and then a silly salesperson rings me to say “Hiya, I have some bad news, we have taken a deposit on the plot you wanted” ~ Are these people for real??Get your company ethics in place, for the sake of your own reputation. Wasting peoples time is pointless. Why have options if your not going to follow them. Poor management definitely poor sales process and after reading some of the comments on here poor build quality!!Chestnut homes @ Bridgeways you have let yourselves down ~ Again by the sounds of it!
1/5
TrustpilotAbsolutely gutted that Chestnut Homes…
Absolutely gutted that Chestnut Homes decided to go for £££££ rather than customer service 😪😠. While waiting for an answer to a legitimate question regarding width of drive, they decided to take someone else's deposit money, even though we were first in line to buy.. I cannot tell you how disappointed I am with their attitude and behaviour! Money rather than courtesy talks, no doubt! I would NEVER trust these people now. Such a shame. They've lost out, we know a lot of buyers. This was Chantrey Park - Market Rasen.. 😣
5/5
Trustpilot6 months from choosing to moving in.
We decided to move home in May 2021 and began looking for a new house build. Having travelled around much of Lincolnshire we settled on the Quadrant at Wyberton. The choice of different styles are enough to make the area interestingly different rather than bland and sameish as with lots of other developments.Kamila was extremely helpful, supportive and worked hard to assist us whenever possible.We bought a lovely 4 bed detached home off plan and then spent the next 6 months watching it come to completion. There were a couple of snagging issues which were dealt with speedily and professionally.There are still 2 scratched window glass units to be replaced but these are supply issues which affect the whole of the building industry. I am in contact with customer services so we know what is happening.We have now been living here 5 months or so and are very happy and content. We love our home and have nice neighbours too.Overall the quality is as expected or better.Yes there are more expensive units and fittings available on the market that could have been used by Chestnut but that increases costs anyhow.During our time living here the building noises and traffic disruption is less than expected and contractors have been helpful if we needed a vehicle moved etc.Overall we feel we made the right choice and no regrets.
5/5
TrustpilotPerfect company!
If you’re looking for a new home, Chestnut homes are the perfect company to buy with. My partner and I purchased our first home at the Quadrant in Boston. Kamila, who helped us with our purchase, is the kindest person you’ll ever meet. She’s ever so helpful and will always go above and beyond. We were so lucky she assisted us with our purchase. We used the recommended lawyers and mortgage advisors and I couldn’t recommend doing that enough. This helped make the process run very smoothly and fiddler and pepper (the lawyers) regularly stayed in contact with us. A big thank you to Kamila for helping us get our dream home- you’re truly a credit to Chestnut Homes.
1/5
TrustpilotI have just moved in to a timber framed…
I have just moved in to a timber framed mid terrace house and the amount of impact noise we hear from the neighbours is appalling. Both sides have small children and amount of impact noise that travels through is terrible. My neighbours stairs do not run alongside the party wall but I can still hear them going up and down the stairs we can even hear their dogs going up and down. There is nothing to prevent noise in between the internal walls it is just hollow in between. It is just hollow in between the upstairs floor and the downstairs ceiling which allows noise to travel straight through. My knee cracked while I was kneeling on the upstairs floor and it travelled right through the house. They even have to turn the extractor fan speeds down to minimum as the neighbours can hear it and I was told this by one of the trades people that worked on the house when it was being built. We cannot stand it so we are hopefully moving out after only being here for 6 months. It was a big mistake moving in to this house!
4/5
TrustpilotA mixed review
A few months ago I would’ve scored lower than I have. Our journey began well at the Quadrant however due to delays with our lender (covid etc) the management refused to extent our reservation on a property and put it back up as an ‘open reservation’ and found new buyers within a day. The management at Boston isn’t the best. The sales staff however were lovely. We decided to take our business elsewhere and reserved a plot in Coningsby. This process was a lot more smooth and the management on this site were a lot more understanding and customer focused. The sales team again were fab - friendly, welcoming and very helpful. We love our new home - there are, as expected a few minor issues which the customer service team have always responded to and been helpful with. If it wasn’t for the Coningsby team, I wouldn’t be in my new home and I wouldn’t have gone for chestnut homes. This team deserves some positive recognition.
1/5
TrustpilotInflexible and bullying housebuilder when it comes to completion dates
If I could give a 0 rating, I would. Tread with care when deciding whether to buy from this housebuilder. I experienced some unexpected delays with getting my mortgage approved, which meant I could not meet the completion date I had set with Chestnut Homes when I reserved the property, so I sought an agreement to delay the completion date by 5 working days...a totally inflexible and bullish response by this housebuilder who refused, and even stated that if I did not complete by the date agreed, they would put the property back on the market, even though we would have exchanged contracts. I've bought 3 new homes before from new house builders, and experienced slight delays with two of them - and they were fine to delay completion. Chestnut Homes however show no customer focus and I would certainly recommend buyers to avoid this builder - their only focus is getting the houses sold and such a shame to see such poor customer service and understanding of the issues and pressures that occasionally arise for house buyers, even despite our best intentions ...a little understanding and flexibility by the management at Chestnut Homes would work wonders, but alas, it's not to be....money rules for this housebuilder far more than it's customers
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sibsey has the most, with 55 reviews rated 3.8 out of 5, followed by Ealing with 0.
