Trusted Agent profile
★★★★★
599 reviews across 5 offices and 2 platforms
Bovis Homes West Midlands has five offices, in Northampton, Stratford-upon-Avon, Long Marston, Kenilworth and Nuneaton. Together they have 599 reviews on two platforms, rated 2.5 out of 5 overall.
69
Reviews on Google
All 5 offices
530
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Bovis Homes West Midlands's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent service by Dan and the…
Excellent service by Dan and the service team
Hi Phillip, We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotLoads of snaggin issues
Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys
Hi Andrew, Thank you for sharing your feedback. It's disappointing to read about the issues you experienced, particularly the snagging items, leaks, kitchen worktops and the prolonged flooring concerns you mention. We recognise the impact that unresolved issues can have on your overall experience, and feedback such as yours is important in helping us review our processes and the standards we expect to deliver. We appreciate you taking the time to highlight these concerns and will ensure your comments are shared with the relevant teams. Kind Regards Kobi Bovis Homes
5/5
TrustpilotVery helpful and great home…
Very helpful and great home presentation.
Hi Elizabeth, We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotUnreliable completion timelines and poor communication regarding build progress
I am writing to share our recent experience with Bovis Homes regarding our property purchase. For several months, we received regular updates indicating that our completion date was on track for the end of September. Because we are currently renting and required to give a strict 2-month notice to our landlord, we kept the sales team fully informed of our timeline throughout the process. In late August, we were given a specific target date for the NHBC sign-off (18th September). Relying on these written updates provided directly by Bovis, we gave notice on our rental property. However, just days before the expected sign-off, we received formal notification via solicitors/email that completion would be delayed until late October. When we raised our concerns regarding accommodation, Bovis pointed out that the contractual timeframe allows a 6-month buffer ("September plus six months") and declined responsibility for any associated costs, stating that notice should not have been given without a fixed completion date. While we understand the legal contract terms, receiving such a delay notification via formal email at such short notice, after months of reassuring updates, has left our family facing significant challenges with temporary accommodation and additional costs. I urge management to improve transparency and provide buyers with earlier, more accurate updates on site progress.
Hi Jessica, Thank you for taking the time to share your experience. We appreciate how difficult and unsettling this situation has been for you and your family, particularly given the decisions you needed to make around your rental accommodation based on the information available at the time. We understand your frustration that, after receiving regular updates indicating progress towards an end of September completion, the anticipated timescales changed so close to the expected NHBC sign-off date. While construction programmes can occasionally be affected by factors outside of our control, we recognise the impact that changes to completion dates can have, especially when customers are managing notice periods, accommodation arrangements and associated costs. Your comments regarding communication and the timing of updates have been noted and will be shared with the relevant teams for review. Providing clear and realistic information throughout the homebuying journey is extremely important to us, and feedback such as yours helps us identify where improvements can be made. Thank you again for bringing these concerns to our attention, and we wish you and your family all the best as you move towards completion of your new home. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotFollow up my enquiry fast and prudent
Hi CHUNG KAI LAU, We're glad to hear that our team was able to assist you quickly and effectively with your inquiry. We appreciate your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat customer service from your…
Great customer service from your representative.
Hi Jay, We are pleased to hear that you received great customer service. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
1/5
GoogleUpdate: After moving in! Has taken 3.5 months on for snags to be fixed (people that moved in over 6 months ago still waiting), high staff turnover of site managers is the problem (now on the third one since I moved in April 2026). Now legal on both the Bovis side and mine have advised me incorrectly about the coachhouse situation with leasehold garages and one tenant won't pay their 15% annual insurance contribution to me. So dual complaints in and will probably end up at the Legal Ombudsman after 8 weeks! Porch missing on front of both my coachhouse and another guys coach house. Planning enforcement at Stratford-on-Avon District Council have said if they don't install it by a certain date as it's on the plans, I can go back to them and they'll get involved. New build just seems to equal stress!! Also Bovis have put private electrics from the leasehold garages under our coachhouses, through part of our red line legally owned land, across to other houses, without our knowledge at point of sale or during conveyancing. Found out after I moved in. It's not just my coachhouse, they done it at another one too. I suspect they're hoping other owners don't find out. We were both told the leasehold garages wouldn't have electric by sales. Get everything in writing off Bovis!
5/5
TrustpilotDawn was so welcoming and friendly
Dawn was so welcoming and friendly. Her experience and expertise was wonderful ss she explained all about the site property etc
Hi Ali TS, We are so pleased to hear that our team member was welcoming and friendly. It's wonderful to know that their experience and expertise were helpful in explaining everything about the property. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotThe sales Agent has been helpful in…
The sales Agent has been helpful in different situation
Hi Anthony, We are so pleased to hear that our sales agent was able to assist you effectively in various situations. Your positive feedback is greatly appreciated. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWillow Park-Janina
The journey of finding and getting home obviously requires deposits, qualifications, and all the necessary prerequisites. However, what truly makes the difference is the intent, attitude, and approach of the person on the other side of the table. I feel incredibly fortunate to have met such a lovely person as Janina. She may have been doing her job as a sales professional, but for us, she became so much more than that. She became someone who genuinely understood what finding the right home meant to us. Having the right living environment is extremely important to me. This is where life unfolds every day, and as parents, one of the greatest things we can give our children is the right environment in which they can grow, feel safe, and create wonderful memories. And we feel incredibly fortunate that Janina helped make this possible for us. She went above and beyond to ensure that we found not just a house, but a home and a wonderful neighbourhood. We are extremely happy with where we are today, and a huge part of that is because of her. Janina, THANK YOU doesn’t quite feel enough. You will always be remembered by our family, and we will certainly have a story to tell our friends about the experience we had with you. What started as a professional relationship naturally developed into something much more genuine and personal. That is something very special, and not something that happens every day. Without you, we genuinely don’t believe we would have achieved what we have today. Thank you for believing in us, guiding us through the journey, and ultimately helping us find our wonderful home and the great neighbourhood of Willow Park, Buckingham. You will always be a part of our story. Thank you, Janina. You will be remembered, mate. ❤️
Hi Bharath, We are incredibly touched by your heartfelt review and truly appreciate you sharing such a personal and positive experience. It brings us immense joy to know that our team member was able to make such a significant difference in your journey to finding a home. We understand how crucial it is to find the right living environment, especially when raising a family, and we are so pleased that we could contribute to creating a safe and wonderful space for you and your children. Your kind words highlight the genuine connections we strive to build with everyone we assist, and we are grateful for your recognition of our dedication. We are delighted that you are happy with your new home and neighborhood. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe sales team made the extra effort…
The sales team made the extra effort and were very helpful. Answered any questions promptly,when we had an issue with paper work it was resolved very quickly
Hi Ann, We are so pleased to hear that our sales team went above and beyond to assist you. It's wonderful to know that your questions were answered promptly and that any paperwork issues were quickly resolved. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotBrilliant!
Brilliant! We have just reserved our new home with Bovis - we're very excited. Matt & Yvonne have both been really helpful and made the process really simple (so far). Thank you :)
Hi laura, We are so happy to hear about your positive experience reserving your new home. We appreciate your kind words about our team members and are delighted the process has been simple for you. Thank you for sharing your excitement! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotVery bad with poor customer service
Hi Lara, We're sorry to hear about your negative experience with our customer service. If there's any more detailed feedback that you can provide, we can pass that on to the team and investigate further. We are committed to improving and appreciate you taking the time to raise your concerns. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWe where shown around the estate by…
We where shown around the estate by Rhodri he was very professional
Hi John, We're so glad to hear that our team member provided such a professional and informative tour of the estate. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery helpful and knowledgeable
Nothing has been to much for John, had 2 site visits and was able to get all of my questions answered. Feel confident in my decision and I am looking forward to making my choices as to how the property will look.
Hi Matt, We're so glad to hear that our team was able to provide such helpful assistance during your site visits. We appreciate your positive feedback and are excited for you to finalize your property's look! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat experience so far! Gav and Rhodri
The purchase experience so far has exceeded my expectations. Gav has been superb, and I was also today delighted by the customer service shown by Rhodri as he carefully explained the “extras”, what was possible and how much things were going to cost. We didn’t feel rushed, pressured or hard sold. None of that. I think we ended up with the best possible next steps. Let’s hope this experience continues into the move in and beyond!
Hi Chris J, We are truly delighted to hear that your purchase experience has exceeded your expectations. It's wonderful to know that our team provided such clear and pressure-free explanations regarding your options and costs. We appreciate you sharing your positive feedback and are committed to ensuring this excellent experience continues through your move-in and beyond. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery welcoming and helpful
Very welcoming and helpful, Debbie was very friendly.
Hi Natalie, We're so happy to hear that our team was welcoming and friendly. We appreciate your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotDavid the sales agent was extremely…
David the sales agent was extremely helpful and made the process simple. Thankyou
Hi Brenda, It's wonderful to hear that you had such a positive experience and found the process straightforward. We appreciate you sharing your kind feedback. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotShow home good but some issues for us
We thought the show homes were well built and had lots of storage but not sure about a couple of things with design. 3 bed had a v small square hallway and the heat source pump was v obvious. Staff were very friendly and helpful with our questions. Mostly v impressed. Knowing the area but still too expensive for us.
Hi Shelley, We're glad to hear you found our show homes well-built with ample storage and that our staff were friendly and helpful. We appreciate your feedback regarding the design elements and pricing, and we'll consider these points carefully as we continue to improve. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuilt in water features!
If I could leave 0 stars I would!
Hi Josh, Thank you for taking the time to share your feedback. We appreciate how frustrating it can be when issues within your home require ongoing attention, particularly when you feel the level of service has not matched your expectations. We did reach out to request further details so that we could investigate the concerns you've raised, however we have not received a response. We remain keen to understand more and encourage you to contact our Customer Service team so we can look into the matters raised and review how best to assist. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuilt in water features!
If I could leave 0 stars I would! Don’t buy a home with bovis! Unless you like leaks, half a job and your home basically becoming the site office with the amount of contractors you have while living there! 570k not what you would expect ! Customers services are trying though, but honestly stay clear !
Hi Josh, Thank you for taking the time to share your feedback. We appreciate how frustrating it can be when issues within your home require ongoing attention, particularly when you feel the level of service has not matched your expectations. We did reach out to request further details so that we could investigate the concerns you've raised, however we have not received a response. We remain keen to understand more and encourage you to contact our Customer Service team so we can look into the matters raised and review how best to assist. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotLovely welcome from your staff.
Lovely welcome from your staff, in particular Grace from the Windsor Arch development.
Hi Elana , We are so pleased to hear about the warm welcome you received from our team, especially from Grace at the Windsor Arch development. It's wonderful to know that our staff were friendly and helpful in answering all your questions. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotLisa has been absolutely exceptional…
Lisa has been absolutely exceptional throughout the process so far. Great support and communication.
Hi customer, We are so pleased to hear that our team member provided such exceptional support and communication throughout your experience. Thank you for sharing your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery informative and relaxed not pushy
Hi Ian, We're happy to hear that our approach was informative and relaxed for you. We appreciate your positive feedback! Kind Regards, Kobi Bovis Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northampton has the most, with 512 reviews rated 2.3 out of 5, followed by Stratford-upon-Avon with 508.
The five Bovis Homes West Midlands offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
