Trusted Agent profile
★★★★★
506 reviews across 2 offices and 2 platforms
Berkeley Homes Southern Ltd has two offices, in Cranleigh and Winchester. Together they have 506 reviews on two platforms, rated 3.8 out of 5 overall.
18
Reviews on Google
All 2 offices
488
Reviews on Trustpilot
Business-wide
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Berkeley Homes Southern Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat people! Great company!
On16-11-2023, when I asked the site manager Daniel to help me moving the furniture(that's not his job), he helped me without hesitate and very pleasant. it make me feeling that I bought the right property with such night company and workers.
2/5
TrustpilotPoor focus on the Customer during the warranty period
This is very disappointing to write as I had previously had a 5-star service from Berkeley Homes through the buying, developing, initial move in period and early phases of the snagging/warranty period in the Hollyfields development in Kent. However, following some changes in the team all of the ongoing activities have taken a significant turn for the worse. There appears to have been no proper handover process, which is totally unacceptable for a large company and the new team don't appear to be briefed about ongoing actives and have taken weeks to respond to requests about status, and I have one item that should have probably taken no more than 1month to resolve that is now entering month 6 - and still no date for resolution. Not going to bore you with the details but its beyond incompetent .
5/5
TrustpilotThe quality of the house is great!
The quality of the house is great. The customer service and property maintenance teams are professional.
5/5
TrustpilotPerfect experience since I lived in so…
Perfect experience since I lived in so far
5/5
TrustpilotHelpful Staff
The staff were really helpful, very efficient. Answered all my questions, and update the progress with me.
5/5
TrustpilotFriendly staff
Rating only, no written review.
5/5
TrustpilotExcellent Services
Seema Gajjar and Martina Bird are the superstars serving their customer well. Their prompt response time of the customer requests and the quality of work is excellent!!! Highly recommended the Berkeley Groups property to others without hesitation.
5/5
TrustpilotKing’s Road Park is a development…
King’s Road Park is a development worthwhile for me to wait for more tha 2 years. Not only the amenities here, but also everyone (customer service, contractor, pod management) is working hard and trying to achieve the best for the occupants, they handle the issues professionally and I will surely recommend St. Williams if there are any chances that I need to.
5/5
TrustpilotFantastic Customer Service Team in Berkeley
Both Sales Management team and post-completion Customer Service team did a fantastic job to inform the progress of my house development and handle snagging items effectively. Even though there had quality issues to be fixed after completion, the Customer Service team pay a keen role to bring up my confident level to recommend Berkeley as a good choice of developer.
1/5
TrustpilotSpecific on how they handle management fee
Their partnered management firm, Centrick has ridiculously raised the management fee. It was estimated of £485 per annum during legal completion. However, I was billed £1,215.4 and further revised to £850.5 per annum after huge reaction from the local community. Even £850.5 is a 75% increase from the estimation. Do we have inflation of 75%??? Berkeley should get involved because this makes Berkeley a suspect of providing incorrect information for the sales. They are selling a new built, which is 63% more expensive then my house, in same development advertising £689 per annum management fee. I'm not sure if all Berkeley development has same issue, however, this is an active dispute with Centrick at the moment.19 Oct - no feedback from Berkeley other than the fact that the relationship manager directed me to customer support....
5/5
TrustpilotFast and Efficient
They were very efficient with everything and quick responses whenever any issues arose.
2/5
TrustpilotHorlicks Quarter
I brought my apartment in Horlicks Quarter. Our full year service charge has increased by at least 11% from prior year. My apartment tends to be chilly, and the radiator doesn't seem very effective. Even at its highest setting, it fails to adequately warm up the room, particularly the living area where its heating capabilities are noticeably inadequate.Moreover, I often detect the scent of marijuana from my window, indicating that young individuals in the vicinity are smoking.Additionally, if someone occupies your parking spot, your options are limited. Parking elsewhere or seeking reserved parking from the concierge are possible solutions, but even they can't ensure you won't receive a parking ticket.
5/5
TrustpilotBeautiful, convenient
Attentive service, timely problem solving, and detailed residential guidance
5/5
TrustpilotExcellient team and quality project of Berkeley
Excellent team of Berkeley help me through the purchase of my first new built. Quality project facilities and professional team support. Regular updates, important reminders, site viewing from Sarah S and key collection from Bella Yang. They answered our queries, showed us around and really care our needs. The customer service executive Rumbi and Eli’s are helpful to follow up any issues we raised after we move in. This central Reading project is fantastic and we are happy to be here. The project is even completed earlier than schedule (Aug vs Nov). In view of the quality, professional team support, we highly recommend BerKerley to all. Five star plus!!
4/5
TrustpilotI’m happy with the overall purchasing experience
I’m happy with the overall purchasing experience and I only wish the developer can consult with us regarding the design and let us engage more and the customer service team can be more responsive.
5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
5/5
TrustpilotWorry-free property buying journey
The quality of property is top class and the staffs are very proactive and kind. It was a worry-free buying journey!
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
5/5
TrustpilotGood quality & good service of Berkeley
Berkeley is renowned in providing good quality & good services. They handover my new home on time, without delay. Excellent Sales & Customer Relations teams in my property site (Hareshill) - with quick response & never fail to update me the progress, responsible with good following up from the Customer Relations Manager during the whole process. The site Manager and the team here is also well experienced & helpful, as well as the Customer Service Team - they are efficient & tried their best to address and arrange the fix of the snags/defects after we moved in. Thank you all.
3/5
TrustpilotNo signboard for some flats, no delivery.
No signboard or excess for the delivery man for my flat, no way for a delivery man to know where I live so, I'm not getting mails for more than a month now and, I'm not the only one. I should have checked the window size on the layout that I was given. The window sizes are smaller then what we saw in the show flat. Apart from these two things everything else is nice. The quality of the work seems good.And my postcode is wrong on the Google maps.
5/5
TrustpilotHighly recommend Berkeley homes
The interior design of Berkeley homes is of good taste. Glossy simple patterned tiles, various grades of white coloured doors & cabinets, warm lighting give serene pleasure and calmness. Doors, windows, cabinets, carpets, mirrors, heaters and electric goods all work smoothly and clean on the date of completion. The selection of Huntley Wharf site is a good decision: away from town centre but still within walking distance to train station. Chocolate Island, it’s trees, the river and quite commercial buildings nearby have formed ideal residential environment.Berkeley staff are all heart warming attentive people. Particularly thanks to: - Ms Isabelle R, an experienced, tough and highly responsible project manager- Ms Bella Y, a polite, diplomatic, punctual and responsive customer service officer- Ms Ellis N, an experienced post sales customer contact officer- Excellent property management concierge team: Mr Adrian, Ms Zoe and Mr Mohammad - Mr Alfie, the new project managerI wish Berkeley more future success stories. ㊗️🩷👍
2/5
TrustpilotRMG, managers of Oval village, are very unprofessional. Total disaster
Initially I gave Berkeley Group 4 stars but reviewed down to 2 stars because their management company RMG is a total disaster. I invested in a BTL property by Berkeley homes called Oval Village. I bought it off-plan so didn't know RMG will be their managers. It's taking over 1 month to get basic info. They don't even know who in their office is responsible for what. They just keep passing the bulk back to the owners and developers. It almost feels like sabotage, otherwise just a extreme form of incompetence and lack of urgency.Oval village also don't seem to know what their responsibilities and have been unable to instruct their "management company" decisively.
5/5
TrustpilotGrand Union excellence
People (sales, customer manager and onsite) are supportive, helpful and really willing to look at the root cause of any issues to prevent and resolve them as quickly and effectively as they can. They take time to listen and then act fast and effectively. Always being kind and making you feel special.The facilities are clean and the flat is so well designed and beautiful with all its little modern touches, that is impossible not to love it.
4/5
TrustpilotGreen Park Village - New Home Experience
Green Park Village is a nice and good place to living in. The Customer Service team is great and provides good service to me before and after completion. Sarah and Rob were professional and supportive when I had questions. However, not to mention the 4-month delay in completion, our house had more issues than we have expected, for instance floor leveling, creaking stairs, and other cosmetic defects. Maybe Berkeley can further improve the work quality in future. Although Berkeley had been quite helpful to fix some of issues, the snags are still not completely cleared as of now nine weeks from completion. This may be due to inadequate staffing. Nick, a very good and quality staff, seems to be the only one fixing snags for the whole development. All in all, I hope the developer can resolve all snags within 3 months from completion.
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Cranleigh has the most, with 498 reviews rated 3.8 out of 5, followed by Winchester with 493.
The two Berkeley Homes Southern Ltd offices, by town:
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