Trusted Agent profile
★★★★★
1,816 reviews across 6 offices and 2 platforms
Avant Homes Yorkshire has six offices, in Doncaster, Sheffield, Keighley, Bradford, Rotherham and Barnsley. Together they have 1,816 reviews on two platforms, rated 3.7 out of 5 overall.
26
Reviews on Google
All 6 offices
1,790
Reviews on Trustpilot
All 6 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Avant Homes Yorkshire's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat customer service from Poppy at Cadley Village Swadlincote
Poppy at Cadley Village in Swadlincote is a delight to deal with. Poppy is very likeable and has great customer service skills. We are looking forward to working with her to achieve our house purchase. Thank you Poppy.
Thank you for leaving this positive review, we really value your feedback. We will pass your high praise on to Poppy, she'll be happy to hear it!
2/5
TrustpilotGood end result but it will cost you more than the price of the house.
We really love our home, but it has been a long journey getting everything right that hadn't been done properly. We are now left with one snag that Avant have had about 5 attempts at fixing and we're resigned to living with it. I would give a higher score, if it weren't for certain departments within the company. I have wasted about 20 days of leave over 3 years, as has my partner, in failed appointments and all they would say in the office was, 'I can only apologise'. Well, no, you could reimburse me for lost earnings because you can't be bothered to organise your work properly. Sometimes people just wouldn't turn up, sometimes they sent the wrong company and sometimes they just weren't able to fix the issue.We thought we had a leaking roof at one point and it took the customer service team over 3 months of back and forth and 5 days of wasted leave to react to it. The damage could have been ridiculous at this point if it hadn't been a dry few months. It took 3 appointments for them to paint a 30cm x 30cm patch on the ceiling. I eventually just painted it myself. We've recently had our banister fixed and they booked their technician as well as hiring an external company to do the same job, we had 3 visits to make sure the work definitely needed to be done before they came and did a 15 minute job. So that was 4 appointments for a 15 minute job.. nice one.Just bare in mind when you're buying a new home, you aren't buying a finished product, far from it. They will waste your time and unfortunately, 'all they can do is apologise'.
Hello John, thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotBrompton mews reservation
We reserved our house today and could not be happier with the process and support from Vicky at Brompton MewsWe feel she has gone above and beyond and look forward to watching our house develop in the coming months.
Thank you for leaving your positive review, we really value your feedback. We will pass your high praise on to Vicky and good luck with your new home!
5/5
TrustpilotLewis at Bishops Quarter.
We turned up on spec but Lewis was very helpful and allowed us to take a look at the Showhome. We were interested in The Bilborough currently being marketed and Lewis explained the nearest Showhome we could view that would give us a feel of the space in The Bilborough was The Thoresby at Greenlock. We decided to have a drive across to take a look.Lewis advised he would send us details and allow us to have a look at The Bilborough in the new year as it is currently still under construction.Overall really friendly and helpful.
Hi Lisa,Thanks so much for leaving such a positive review, we really value your feedback. We will be sure to pass on your feedback to Lewis he will very much appreciate it.
1/5
Trustpilotdumped rubbish still there …
Please remove dumped rubbish outside the houses at the top of Woodyard Avenue
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotAngela was really knowledgeable and…
Angela was really knowledgeable and such a lovely welcoming person.
Hi, thanks for the positive review! We value all feedback and will pass your high praise on to Angela.
5/5
TrustpilotAvant Hackett Grange
Julia Portington could not have been more warm and welcoming to us. Much appreciate all of her help and kindness ❤️
Hi Kate, thanks for leaving such a nice review. We really appreciate your feedback and will pass your kind words on to Julia, she'd love to hear it.
5/5
TrustpilotCopper gardens
It’s been a fantastic & quick experience since we reserved our plot. Angela went above and beyond to keep us posted as to where we were at with the process and nothing was every to much trouble. Would highly recommend buying an avant home.
Thanks for leaving your positive review, Andrew! We appreciate all feedback and are glad your experience with us was a positive one. We will pass your praise on to Angela!
5/5
TrustpilotExcellent
We can’t tell you what a really good experience this has been Angela Kingsley has been exceptional her knowledge and her service through every stage has made it so much easier for us, few snags and Jak has sorted the ones he can also customer service are so lovely when you ring them
Hi Maggie, thank you so much for your positive review. We are glad your experience with us was a positive one and will be sure to pass your high praise on to Angela, she'll be happy to hear it. Good luck with your new home.
4/5
Trustpilotprices And move in day
Ha is a Nick man and Explain patiently
Thanks for the review, we appreciate your positive feedback.
4/5
TrustpilotThe entire reservation process was… CAROLINE GOLDIE DESERVES SOME FLOWERS 🌹 FOR GOOD CUSTOMER SERVICE DELIVERY.
The entire reservation process was great as I and husband got answers to all questions, Caroline Goldie deserves an award for an excellent customer service delivery, she was very detailed and put us through on all we needed to know as a first time buyer, she deserves some flowers 🌺.
Hi Mavin, thank you for your positive review. We appreciate your feedback and are glad your experience with us was positive. We will be sure to pass your kind words on to Caroline. Good luck with your new home!
5/5
TrustpilotIt's been a fantastic experience…
It's been a fantastic experience throughout the process. It has been very quick process from viewing to transfer of keys. Big thanks to Vicki Phelps who has been very helpful from the beginning. Even coming up on her day off. She's been fantastic and very nice and really helpful.
Hi, thanks for leaving this positive review! We really appreciate your great feedback and will be sure to pass your kind words on to Vicki, good luck with your new home!
1/5
TrustpilotMisleading or dishonest advertising
I have been over to Bennerley View at NG16 today because I recieved an email that included the following:'If you live locally, consider the area around Bennerley View home, work in the area or have a local connection you will be eligible for one of these fantastic new homes with a 20% discount! The Discount Market Sale scheme offers access to quality homes while empowering buyers with 100% ownership and financial savings, making the dream of owning a new home more feasible and affordable'.I was informed in the Marketing Office that the houses are actually shared ownership with 20% of each house being owned by the local council. surely this is dishonest advertising!! A wasted journey for me!
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotAndy Jones
Andy Jones. Friendly, helpful and very good at his job. Finish was very neat and professional.
Hi, thanks for the kind feedback. We will pass your praise on to Andy.
1/5
TrustpilotDisgusting finish and attention to detail
Finished the development and made a disgrace of a mess to the front of my property and grass. Trued calling left messages and no one cares. The development is at Pilley South Yorkshire. I would add pictures but there's no option.
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotAmazing sales advisor Vicki Phelps
Amazing sales advisor Vicki Phelps at Brompton Mews. Vicki has been amazing throughout this whole process and always been at hand to help us and keeping us informed. She really has made the whole buying process really easy and ensured we will get our home before Christmas.
Hi Caroline, Thanks for taking the time to write such a positive review! We will pass your kind words on to Vicki, she'll be happy to hear it. Good luck with your new home.
1/5
TrustpilotDon’t buy an avant home
Don’t buy an avant home, over two years and still not finished. MD lies to you and has no class to respond to emails. As for the relationship they have with the NHBC let’s just say in each others pockets
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotAvant team member - Andy Jones
Avant team member, Andy Jones has been punctual, courteous, friendly, tidy and efficient.
Hi, Thanks for your positive feedback. We will pass your praise on to Andy.
5/5
TrustpilotI recently had an appointment with…
I recently had an appointment with Avant Homes @ Earl's Park and I couldn’t be more impressed with the entire experience. From the moment I walked in, I was greeted by a friendly and professional team who took the time to listen to all my questions and needs for my new home. The consultation was thorough, and I felt confident that they truly understood my vision for my future home. They walked me through every step of the process, from design options to budget considerations, and even offered insightful suggestions that I hadn’t thought of. Their knowledge and attention to detail were top-notch. What I appreciated the most was how transparent and patient they were in answering all my questions. I never felt rushed, and I left the meeting feeling excited and well-informed about the next steps. If you're looking for a builder who listens, provides excellent guidance, and offers a seamless and stress-free process, I highly recommend Avant Homes. I’m looking forward to seeing my dream home come to life with their help!
Hi Aaron, thank you for taking the time to write such a positive review. We really value your great feedback and are glad your experience with us was excellent. Good luck with your new home!
5/5
TrustpilotDraffen Park kitchen repair
Draffen ParkPaul Weatherston repaired dropped kitchen work surface. Arrived promptly, very polite and a professional job completed.
Hi Louise, thank you for leaving a review. We really value your feedback and are glad your experience with us was positive one.
5/5
TrustpilotHigh standards
Extremely professional sales team, clear with the details of the homes on offer and the buying process. The homes themselves seem to be built to all the latest standards and the land on which they have been developed is geared for families.
Hi James, thank you for leaving such a nice review. We value your feedback and are glad your experience with us was positive.
5/5
TrustpilotAdam at Avant Homes is a Rare Gem!
Adam is one of the Avant Technicians working in the central region. He is truly worth his weight in gold. From the moment Adam arrived at my home, he went above and beyond to deliver an exceptional level of service. It’s clear how deeply he cares about his work and ensuring customers are treated with empathy and respect.Unlike the vast majority of my previous experiences with Avant Homes, Adam made me feel genuinely heard. He empathised with my situation, demonstrating a level of understanding and professionalism that’s far too rare. Nothing was too much hassle for him, and he tackled every issue with a positive, solutions-focused attitude.If every team member at Avant Homes worked with the same dedication, passion, and care as Adam, the company’s reputation would be drastically different. He is an absolute credit to the team and deserves recognition, praise, and reward for the outstanding work he’s doing.Thank you, Adam, you’ve truly set the standard for exceptional customer service!
Hi Lee, Thanks for taking the time to write this review, we really value all feedback. Sorry, your previous experience with Avant was negative but we are glad that Adam was able to meet all your needs, we'll pass your kind words on to him. We try our best to make sure all our customers are left satisfied. Avant
5/5
TrustpilotImpressive
Very helpful agent explained all we needed to know. Show home was impressive, well finished and decorated.
Thank you for leaving the review! We appreciate your kind feedback and are glad your experience with us was a good one.
5/5
TrustpilotBrompton Mews
Vicki Phelps the regional sales advisor from Brompton Mews was amazing with the process and gave you lots information and help.
Thanks for this review! We really value your positive feedback and are glad you had a good experience with us. We will pass your kind words on to Vicki, she'd love to hear it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Doncaster has the most, with 1,790 reviews rated 3.7 out of 5, followed by Sheffield with 12.
The six Avant Homes Yorkshire offices, by town:
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