Avant Homes Scotland West estate agents in East Kilbride and Glasgow

★★★★★ 2/5

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Customer service appalling

Customer service appalling, build quality shoddy. Garden waterlogged. Back door leaks. Windows draughty. Bifolds unreliable. Tiling poor. Bouncing floors. Shower vents not connected. These are just a few of our snags. Think carefully before you consider buying from Avant.

Jan · 14 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Live for wow! Wow at the lack of customer service!

If I could give no stars I would! Considering purchasing a house is the biggest purchase of your life to say it’s been disappointing is the biggest understatement I could make. Don’t get me wrong the sales and completion process was all fine at Highstonehall in Hamilton but once they had our money forget it! Over two years on and covid still being used as an excuse for incomplete snags/works. Customer service is non existent to the point our calls are now ignored unless we withhold our phone number and emails go unanswered. In just over two years we have had 5 floods/ water ingress issues, the most recent of which happened last week ruining our flooring and resulting in two holes being cut in the wall. Naturally I would of went through insurance but given this flood was a result of a faulty part (the same one had failed in our en-suite late last year and avant admitted these were no longer used as they are known to fail at around the two year mark). Naturally now this part has failed and caused damage in our downstairs they are refusing to acknowledge this fault and fob us off to insurance to fix it as we are just outwith our two years. However, they repaired works for our neighbours last year when the same thing happened and they were outwith their warranty. Obviously a result in change of management or lack of!! At the time of the flood we were told by Dawn at customer service that the site manager would be out and would get a report together of what needed replaced. This then never materialised. No plumber was sent and we were left to our own devisees to get a plumber out and all the time they knew we had a 3 month old baby in the house and no water! The next day we were told repeatedly that the manager of customer service would phone. A week on we are still waiting and have been ignored and hung up on. Dealing with Avant is a full time job in itself! Disgusted doesn’t even cover it!! Live for wow… certainly a good Tagline if you wish to hand over your hard earned cash and receive zero customer service and shoddy workmanship at best! I work in customer service and sales myself and if I behaved in this manner I wouldn’t have a job! Outrageous!

Ian · 14 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Avoid, Avoid, Avoid!!!

Having owned my Avant home for a few years now, I feel only now can I give my honest review of the house and services received from Avant.The house, is fine. Built to a good specification and fortunately the standard and quality of the workmanship is pretty good too (apart from the front door supplier they use - Solar Calibre).My issue comes, with any snags and any involvement with the customer services team and associated team leaders/managing directors. They don't follow any complaints procedures despite being publised on there website. It is a constant battle to resolve problems.I would certainly think twice about purchasing another Avant Home, due to the after sales service.

Craig · 14 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Escalation process waste of time

Purchased house over two years ago. I’ve had an ongoing dispute about my bushes throughout this period. Avant escalation process is a waste of time as you only get false promises. Shane as every other part of the process was great. The customer service wasn’t bad just at senior level its been awful

Buyer · 13 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 5/5

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Grateful for the useful advice by the sales advisor

We are first-time buyers and we have little knowledge about buying a new home. We would like to thank the sales advisor for helping us with our purchase of our new home. She is really helpful and nice. She explains everything clearly and patiently. We get very useful and professional advice on the house type, the options and extras etc. She keeps us updated about the progress of our lovely home. We will move in our new home soon and we get very excited.

Mr · 12 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 5/5

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Avant Homes-Jackton Green

First class service from Avant homes at Jackton Green. I haven’t bought a new build property before but I have felt fully supported throughout the process. Nothing is a bother for the Regional Sales Advisor whom I met and it is lovely to meet someone who genuinely cares for people. My family and I have received such a warm welcome to the development. She is certainly in the right job! I cannot wait to move into my new home and I would highly recommend Avant to anyone.

Nicola · 12 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Not even worthy of the 1 Star

Not even worthy of the 1 Star. We have had numerous issues with our Avant Home. Purchased a Cotham for over £500,000 and moved in December 2021. Since this time we’ve had email battles (as customer service refuse to pick up the phone and speak to their customers) every week. Water pressure issues, faults with pretty much all fittings breaking (cheap crap materials fitted) granite work top cracked, floor tiles cracked (all which we paid a considerable amount for as ‘extras’) refused to be repaired under warranty. The girl in customer service needs serious training on Avant Warranties and what’s covered. Service manager simply brushes customers off. Both could do with basic conversation training and how to actually speak to people, there are other words in the English dictionary other than ‘not covered under warranty’. Seriously would not EVER buy a home from Avant again. Bought this house as our ‘forever home’ we’ve already started looking for a new house. This one isn’t fit for the dog. Disgusting after care.*** I have responded to the below via the support email address provided, I will post any responses I receive going forward ******UPDATE- as suspected this was a generic email, I have also added another generic email received from ‘Customer Services’ stating as usual that we have damaged items that have been installed incorrectly and will not repair or replace. Disgusting. Email received from customer service- Good afternoon Carli, Apologies for the delay in coming back to you, I was awaiting a response from the granite company. We have passed on the photos that you provided and requested their opinion on the crack as they are the experts in this matter. Unfortunately they have come back to us and have advised that they are of the opinion that something has been dropped on the area causing the worktop to crack, and that this is impact damage. Regrettably with this being the feedback that we have received from them this is not something we would look to attend to as this is not covered under warranty. I understand that this is not the outcome that you were hoping for. If you would like to have your own report carried out by a granite expert, and if this shows that they believe this issue to be down to a fault, we would be happy to have a look at this, however at present we would not be able to assist with this issue. Kind regards, Customer Services Team​

Carli · 12 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 5/5

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A lovely new home

As this was our first house we were a bit unsure of buying a new build property, but Avant and their solicitors made the process as easy as possible. Very responsive customer service from exchanging contracts last year, to getting in touch with the site managers now with any queries. Although the process for choosing extras could have been clearer as the spec changed during our build, but we are very happy with what we got in the end. Even if the kitchen choices were a bit bland for our tastes. A painless completion process, our solicitors were able to get all the paperwork through quickly on the day and we got to pick up the keys early in the day to start moving in. No major issues so far, a couple touch ups here and there, but no horror stories like what I've heard from other new builds.The builders are still on site and always willing to pop in and fix any small snags. We've now got a very nice house which is a million times better than anywhere we've lived before.

Josh · 11 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 5/5

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Efficient and Trustworthy.

From start to finish Avant were brilliant. Saw the showhome on Easter Sunday, and reserved it moments later, with the process being explained impeccably. Since the move in, any issue has been solved immediately, and the development is well looked after. Very happy in my Avant home.

Liam · 10 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 5/5

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Just a really nice house

Just a really nice house! All the appliances are great, we even got some extras we didn't pay for that they just did anyway (e.g. integration of the washing machine, outside tap) which was a bonus. The site is still being worked on so it's a bit noisy on weekdays but that was to be expected. And the silver lining of that is that any issues have been dealt with pretty quickly as there's usually someone on site to take a look at an extractor fan that's not working or a doorbell that's temperamental. We've had to chase a couple of things like the painter touch ups but having come from rental propertie this isn't much of a bother. The site manager is lovely and helpful.We chose to do our own flooring which was obviously a faff but I'm glad we did in the end as we had more choice and got more for our money that way.

Heather · 10 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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If you're considering buying one of…

If you're considering buying one of their homes, don't!Our home is in Chacefield View and like many other houses within the estate is beset with poor quality workmanship and materials. Don't be fooled by their marketing slogans. The quality of the product and of the customer service has to be ranked as some of the worst on the market. A premium housebuilder they are not.We have had issues with external door handles, leaky showers, drainage issues, driveway not completed properly, uneven paths and drylining problems. The barrel in the front door lock mechanism had to be replaced within 2 years. The list goes on. If you're close by, take a drive around the estate and have a look at the workmanship of the exterior brickwork. The customer service manager had the audacity to suggest 'but it's in spec'. Maybe it is and maybe it isn't. We don't live near the sea however most of the houses exterior walls are wavy........the problem is exacerbated when downlighters are fitted. Dreadful. I've been online and noticed lots of Persimmon sites suffering the same. It's like a match made in hell.Roads still aren't finished, there is no visitor parking and still we wait for replies. Avoid at all costs.

Chris · 9 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Barley gate quater Nice house let down by unfinished roads and poor paths

Have lived in barley gate quater for 2.5 years with unfinished roads. Every time you drive in to the estate you are avoiding deep manhole covers, 3” drops on lead in to drives and tempuary plastic speed humps with bits missing. They said they had to wait until all property’s we finished so heavy veicals would not damage the roads. There has been no heavy traffic for 6 months. Get sick of my friends visiting me and complaining about them. Some of the paths are unfinished as well.The path above the estate which leads to there new estate, has been closed for about 6 months, which mean you need to cross the road and back again to get to it.

Anthony · 8 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 2/5

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-Portlands Creswell- sales team have been horrendous from start to finish.

-Terrible customer service, no empathy, no care or thought goes into the customer, how we feel or what we have been promised- despite avant being unable to deliver and denying what they have previously verbally promised -The house we was shown is not the house we have ended up with, lots of spec changes including a missing wall.- lots of snags caused by tradesmen being rushed by Avant to get things done rather than giving them an adequate amount of time to get things right the first time. Some snags made the home unsafe.I recommend getting everything in writing and checking over the paperwork with a legal professional before signing anything. All of the people on my road have made formal complaints to Avant about the same things.

Mollie · 7 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 5/5

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100% recommend

We searched different development sites for our perfect home and just couldn’t find anywhere we both fell in love with until we viewed Avante homes. i’ve got to say for quality Avante sit above the rest, their properties are all so spacious! We bought a 4 bed house in Cadley Village in 2020. The service we got from Michael and team from start to finish was fantastic. When we moved in there were teething issues (as all new homes), however all were rectified quickly. I would 100% recommend buying a home from Avante,

Jill · 6 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 5/5

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Avant Homes - Great Home Builders

Avant Homes are a Great New House Builder.They care from the very Start of the process to the very End and in the Middle.I would have no trouble in recommending them.

Phil · 6 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 2/5

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Site Management Unsatisfactory

Avant likes to present themselves as a premium house builder.The sales lady and the sales process was good but when it comes to the management of the site, customer service is shocking.We paid Avant to fit our floors because we needed to move in straight away and know that since lockdown waiting times for workmen has increased.Two days before we were due to get the keys I got a phone call with an update which ended with oh you've been spoken to about the floors. No, we had not. They had not been fitted.This caused great upset as both myself and my partner had taken time of work to move in which we had to use up.When we got the keys the floor was still being fitted which meant that the house was not cleaned properly before moving in and you can tell with the fit that the job has been rushed.It then took 4 months for the floors to be sealed to make them fully waterproof.In addition to that trying to get snags fixed is ridiculous. 4 months in and our kitchen is still missing a kickboard and a drawer that was not fitted properly with no date of when this will be resolved and we have incorrect wardrobe doors which have not been re-fitted or even a date provided for when we should expect this.We are also awaiting a date to get the paint work touched up. We've been asking about this for the past 7 weeks. The site manager is supposed to take care of this but he does absolutely nothing.Anything that the after sales team can deal with on their own without site is resolved quickly.

Kerrie · 3 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Too little too late avant

I have had to click one star otherwise I wouldn’t be able to post this but really they deserve no stars. I have just received a reply to the review I posted on the 10th jan 2022. Nearly two months later! There is no point in giving any further details as the house we wanted to buy has since been sold and an apology will not rectify this.I have never been in the position where I have £300,000 to spend and the company involved could not even reply to my calls. Too little too late avant

Heather · 2 March 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Avoid at all cost

Wish we'd paid more attention to the negative reviews, customer service is non-existent, they've been an absolute nightmare to deal with, refuse to take any responsibility for delays and mistakes (of which there have been countless). Have dealt with other developers in the past, and to be honest I don't know how Avant are still in business

Very · 25 February 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 3/5

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Smooth and easy process (until you want snagging fixed).

We bought a new house from Avant Homes in Ellis Vale Armadale and we were extremely satisfied with the whole process. Starting from booking our initial appointment right the way through to moving into our new home everyone we dealt with made sure that we had all the information we needed and that everything ran smoothly. Particularly our sales advisor Rebecca, she was more than happy to answer every query we had and went above and beyond to make sure that things were running smoothly for us.The house itself is done to an incredibly high standard and we are very happy with our move.Update:There seems to be a pretty inefficient process in getting the snagging done where you are entirely reliant on people remembering to pass information on. If you don't keep on top of following up then you will just be forgotten about.The after sales service is a complete 180 from the pre sales service.

Steve · 24 February 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 2/5

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Terrible company

Terrible company . Plaster was patchy, had to be redone. Garden turf had to be replaced and still lumpy Patio doors were all scratched and had to be replaced. There has been numerous other faults but the worst has been the kitchen.We paid over three thousand pounds extra to have a bespoke kitchen,the doors have been replaced many times and you can still see white glue on the black doors. They have sent 3 samples that will not match the kitchen. You realise when you buy a new house there will be snagging but not to the extent of nearly a year later and they are still not sorted

Irene · 24 February 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Moved into new home 5 month ago

Moved into new home 5 month ago, over 25 snagging problems. Still waiting for 3 quarters to be resolved. Main ones being leak from bathroom in to kitchen below, no heating in day of moving in, fridge/freezer needed a new thermostat and is still not working correctly, three quarters of the kitchen needs replacing as badly fitted still waiting for that to be done. Currently we have a constant rattling sound above our bedroom window, we are unable to get a full nights sleep. We are constantly disturbed by the vibrating noise. Terrible customer service, no empathy to our personal situation. I appreciate things go wrong but it’s how you put them right and on this occasion they have failed completely. The house was not fit for purpose when we moved in.

CYP · 23 February 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Absolute a joke

Absolute joke, customer service is appalling. Front door has never been right, not flush or aligned, can't open or lock the door half the time.Kept fobbing us off saying its past the 2 year snagging blah blah, but seem to forget covid lockdowns.The warranty lapsed by a few months and instead of good will gesture etc.. no House to be fair is good, customer care zeroWould I buy I recommend Avant...no

Raymond · 23 February 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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Very underhand

Very underhand company. Reserved plot before Christmas, the directors have now reviewed it and are not willing to wait for our sale (which feels like a lie) we have a big deposit and are not in a chain. But they said that’s the decision and before they even told us the plot was back up for Sale for over £10k more!! The reality is the housing market has increased and they wanted more money from the sale!! Greedy company. Be careful!!

Kristen · 18 February 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)

★★★★★ 1/5

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The service of Avant homes is…appalling.

The service of Avant homes is disgusting. I made the mistake of reserving a house in Leamington Spa early December, even though i had not seen the house internally because Avant homes "couldn't find the keys"! It was reserved under the proviso that i can have a full refund within seven days if i changed my mind - which I did. I even persuaded them to put it in an email. I called and emailed and filled out the necessary forms within three days. I have been chasing them ever since for my refund with no luck. i will be taking legal advice. They were quick enough to take my money. Their lack of communication is shocking.I am only giving a one star as it doesn't give the option to give no stars.

Pamela · 18 February 2022 · Avant Homes Scotland West Glasgow (Clyde Gateway)