Trusted Agent profile
★★★★★
1,843 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,843 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotThe best way to deal with Avant
The best way to deal with Avant, is too assume everything is a lie. 7 years to surface a road, constant fight over ground maintenance. Endless lists of snagging, with a standard ‘home owner’s responsibility’ even when under guarantee. 7 years on, still uncovering dodgy wiring, repairing leak, bodged gutter… the list is endless!
1/5
TrustpilotZero estate maintenance leading to…
Zero estate maintenance leading to overgrown grass, roads and paths not finished, Play area or walkways haven’t been completed. Estate should have been handed over to the estate management company at least 1 year ago, but due to Avants complete neglect and unwillingness to bring the site up to standard we are left paying fees and receiving no service.Contacted them regarding shared driveway being laid wrong and told nothing they can do despite them admitting it was wrong when sending me the drawing showing private and shared areas.Needs addressing!!
1/5
TrustpilotAvant- promise you everything until the…
Avant- promise you everything until the minute you So many defects on our home and they take zero responsibility for.The garden is a swamp and they come out to inspect, and blame our garden furniture complete jokeThe green space around our homes has been left to over grow and become a jungle.Please do not buy from them
1/5
TrustpilotWynyard is a mess
Live near their estate in Wynyard and the public areas are a mess. The poor residents have been forced to maintain the area so their children can play. Been told it’s their responsibility as the site has not been adopted yet. Very sad as the estate could have been a great place to live.
1/5
TrustpilotIf I could give Avant a zero I would!
If I could give Avant a zero I would. Our estate can not be adopted by our local management because Avant has left in area in such a mess. We have broken tarmac pavements, blocked drains from builders rubbish, overgrown public green spaces that resemble a jungle, damaged fencing, missing/dead trees. Avant finished building their last house on the estate, packed up and washed their hands of us. This has been going on for the last 4 or 5 years! Residents were sold lies and broken promises. DO NOT TRUST AVANT!!
1/5
TrustpilotZero estate maintenance
Zero estate maintenance, overgrown grass, roads and paths not finished, Play area never transpired. Estate should have been handed over to the estate management company at least 1 year ago, but due to Avants complete neglect and unwillingness to bring the site up to standard we are left in limbo, paying fees and receiving no service and no help to rectify the situation. AVOID
1/5
TrustpilotAvant Promise the world but don’t…
Avant Promise the world but don’t deliver.I have had five leaks in the first 3 years, the last few they weren’t interested in as much upside of two year warranty.Land to the side of the property that was theirs was raised randomly which now causes flooding to my gardens and garage.Has took them three years to put a surface down to my road & the green spaces have just been left to turn into a jungle.Absolutely awful, will Never buy Avant again.
5/5
TrustpilotWest Midlands - Monkswood - Rob Burnham is fantastic
I've reserved a property on the Monkswood development in the West Midlands and I have been extremely satisfied with all service received so far. Rob Burnham has been absolutely fantastic. I am a first-time buyer so buying my first home has been somewhat daunting but Rob left no stone unturned and I'm now counting down the days to completion.
5/5
TrustpilotPart ex
In the process of a part exchange in Telford. Really great customer service.
5/5
TrustpilotNew house
When we moved into our property we commissioned a snagging report. A number of issues were raised - nothing major. Avant have dealt with all issues raised quickly and without fuss. We are very happy with our experience.
5/5
TrustpilotExcellent Service!
Excellent information given on visit to the show house office. Andrea was most pleasant, professional and helpful with any advice and guidance on the houses on offer.
5/5
TrustpilotFriendly and helpful staff
Rating only, no written review.
5/5
TrustpilotVery polite and knowledgeable
Rating only, no written review.
5/5
TrustpilotAvent and Joanna Taylor
We have reciently gone through the process of reserving an Avent home and have found the house style, design and build quality to be excellent. We have also recieved exceptional service from their Sales Advisor Joanna Taylor, whose care and attention has been exceptional. Joanna has gone above and beyond what we would expect to ensure that we have felt well informed, updated and supported in every element of the new home and company. Many thanks Joanna and Avent.
1/5
TrustpilotAwful customer service
Awful customer service. I wouldn't have purchased my home had I known beforehand how poor they really were. Sales team were 'okay' - nothing special, but nothing really bad, but the aftersales and customer care team are truely terrible. You're lucky to get a call or reply at all. Been in months now, missed appointments to have snaglist items resolved on multiple occasions. Refusal to arrange workmen outside of work hours so it's more time off from work each time. I've never known a company so disorganised. It's worth noting that compared to some of the stories I've heard I think I've faired fairly well on what has gone wrong with my property, but I still have a much longer list than I expected honestly. I'm from Waterside quarter, lovely estate, great looking homes, terrible customer service, you won't get anything broken fixed, simple as that. Nothing so far as been resolved on my property. Be warned, if you purchase assume zero warranty or support or be left frustrated and disappointed.
5/5
TrustpilotShelton’s Village and Patricia are fab!
We bought our home from Sheltone Village with Patricia Anderson. Everyone was amazing! Keeping us up to date and Patricia is so helpful and friendly. Definitely recommend using them, couldn’t fault the service at all!
5/5
TrustpilotGreat experience
Melanie made us feel very welcome and valued. Although busy she had time for us and answered all our questions with efficient aplomb. Would highly recommend a visit to this site
1/5
TrustpilotThe worst level of customer service I…
The worst level of customer service I have ever received. Once they have your money any level of customer care is completely gone. Damage to every door front in kitchen which was highlighted the day before keys were exchanged and still chasing to have this rectified over 6 months later. 7 failed appointments and days of annual leave later and nobody bothers to turn up to appointments. Emails go completely ignored, there’s no escalation process and I’ve been swapped between customer care reps at least 4 times in as many months. Nobody takes any accountability for anything. I’m having to chase the subcontractor for the kitchen myself who are just as useless and downright rude. Front door does not lock, gap in gable, cracked tiles in bathroom, draining issues in garden, drive is falling to bits. AVOID THESE COWBOYS.
5/5
TrustpilotFriendly and informative
Friendly and informative, your sales advisor explained all the steps I needed to follow for the scheme I was interested in and provided me with all the relevant information and contact details for the development I’m interested in.
5/5
TrustpilotSell team very friendly and available
Sell team very friendly and available, give us a lot of information.
5/5
TrustpilotAmazing service and detail from Chloe
Amazing service and detail from Chloe! Made us feel so relaxed and comfortable from the off. Got us really engaged and answered all questions in an exceptional manner. The show room was fantastic and blew our expectations.
1/5
TrustpilotThis company is very very BAD….
This company is very bad, I say this with all sincerity, I wish I had paid attention to these comments when buying a house, they lie a lot. Everything until you get the money. If you see my comment, please pay attention. Otherwise, you will be very upset, the showhouse and the house given to you are definitely not the same, PLEASE BUT PLEASE STAY AWAY. , they are constantly looking for excuses. AVOID…
1/5
TrustpilotAbsolute Tosh
Absolute Tosh. I regret ever buying one of these Homes, you are promised the world and after 'move-in' day they could not care less. Internal snagging has never been sorted, my garden has no grass on it anymore just stones and rubble with a few tufts of grass. My bath has been leaving for 2 years the bifold door keeps tilting which they have fixed twice I have reported so many issues over the two years and not one has been resolved. I am now at a point I am getting the NHBC involved.Last October I told them about frost in our attic. I went in to the office, I sent multiple pictures to the woman directly in the office for nothing to come of it and they had the audacity to DENY them even receiving this communication and other communications about other issues fyi. Don't let them tell you they will come back and sort all your snagging internally either because they won't. It has took for my ROOF TO FALL OFF before anything has been done and the 'lovely woman' on the other end of the phone has tried to tell me because im no longer in warranty there's not much they can do. I might not be in warranty now but I was when I originally tried flagging all the issues I have, the phone call ended with her pretending shes doing me the favour because its a health and safety issue they're going to send a joiner to 'take a look' and hopefully sort next week lol, unlikely. She was rude too.My bath was never installed correctly, the sealant went within the first few months of moving in, I have mould under the bath and a leak coming through the ceiling in the front room because of it. The bath was only placed on top of the stand, the screws werent even screwed on either, just placed. This is only a couple of the issues we have had unfortunately. But NEVER I repeat EVER allow them to bull **** you regarding their customer care once its up and its passed they could not give less of a toss. I have picture evidence of everything, the mould, the snagging internally, EVERYTHING and I have now shared all over social media. Let people know not to let themselves in for this sh1111. Let people know that their customer care is next to nothing and maybe not all of them but her attitude towards me on the phone im very happy she was on the phone and not in front of me🥰However, I would like to point out the new site manager of waterside quarter who has only been here a few weeks is excluded from the above he has had me full throttle today and i want to apologise to him, he is a lovely man who is actually trying his best to sort this, not like the rest of them.To conclude - DONT BOTHER.
5/5
TrustpilotMy experience: The buying experience was smooth
The buying experience was smooth. Both Carla, the Sales Executive and Chris, the Site Manager were a delight to deal with. The attributes displayed included, but limited to, the following; professional, knowledgeable, cooperative and a notable pleasure to deal with. The standard of the new home was impressive and the route from reserving to completion was seamless. I also benefited from engagements with the Head Office, and again, the level of expertise was second to none. I would recommend Avant Homes to all. Crack on, and buy one!! RM
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East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
The four Avant Homes Scotland West offices, by town:
