Trusted Agent profile
★★★★★
1,843 reviews across 4 offices and 2 platforms
Avant Homes Scotland West has four offices, in East Kilbride and Glasgow (three offices). Together they have 1,843 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLouise at Radford meadows
Louise at Radford meadows, has been excellent, the communication we can’t fault, she’s given us so much advice and help through the process and never pushed at anything. Always happy to help and made us feel comfortable it things we wanted and needed in a home. Thank you
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Lewis.
5/5
TrustpilotHilary Cockerell at Cadley Village is…
Hilary Cockerell at Cadley Village is fantastic!She made the whole experience of buying a new home extremely easy and enjoyable!!!.Thank you for all of your hard work Hilary!!
5/5
TrustpilotIf a house was a meal this is Michelin starred!
First of all we love the house. Secondly our purchase journey was made so easy because of the sales lady,Caroline Jarvis, who introduced us to the site, the financial people and the lawyers and was always available when we had questions, and we had plenty as this was our first purchase in the UK after 24 years abroad. Caroline listened to our needs and suggested Avant locations and houses and Viridian Meadows was just right. What impressed us was her knowledge of the area (very important when moving from abroad) and her obvious great rapport with the other workers on the site. We had spent over 8 traumatic months trying to find a house and the Avant experience with Caroline has restored our sanity. She gets our Michelin star!
Thanks Stewart for leaving such a positive review. We will be sure to pass on your feedback with Caroline she will appreciate it very much.
5/5
TrustpilotLouise Coleman from Avant homes…
Louise Coleman from Avant homes (cotchott homes) has amazing customer service skills!! It was an absolute delight to talk to her and she was very informative with the properties in question! Highly recommend
5/5
TrustpilotGreat customer service
Great customer service. Sarah is a true professional full of advice and support during my journey to buying my new home.
5/5
TrustpilotDavey the joiner sorted my doors for me…
Davey the joiner sorted my doors for me no bother no mess and polite
4/5
TrustpilotAVANT homes Craigowl Law Dundee
The customer services manager on site (Angela) has been outstanding, always looking after us as first time buyers and ensuring that we were on the right path. No ask was ever too much for her. We viewed and enquired about Avant homes on site on several occasions and it was the arrival of Angela and her infectious enthusiasm, energy and relaxed demeanour that convinced us that this was the house for us.Sadly Angela was not on site for our move in day which could have gone better with no formal handover of keys conducted or the usual welcome ceremony conducted. Welcome box was left on door step with non welcome bow or introduction to our home. Left to enter property as doors were unlocked.
5/5
TrustpilotGreat service
Had a great buying experience from start to finish kept informed along the way of the progress at Cadley Village. Hilary,Aaron and Ralph have been great since moving in dealing with any issues we had and sorting the snagging out ASAP. Would recommend to others.
1/5
TrustpilotOnce you are in
Once you are in, they do not care. Some things they promised would be done, were never done. Once they leave the development site, that is it, slow progress. Beautiful design but poor finishes, discovering more and more each day. Still have not completed a number of snags, promise to return and poof, like a puff of smoke, they were gone, never to be seen or heard from again.
5/5
TrustpilotOlivia & Laura have been so helpful…
Olivia & Laura have been so helpful throughout the process of reserving our home. They made buying our first home a lot less daunting than we expected by answering any questions we had and being thorough with the information they provided. Not to mention the excitement they had for us when reserving our plot was so sweet and made the whole process really special for us.
5/5
TrustpilotDeacon Meadows
Jane the Sales Representative was always very helpful and going the extra mile for us. Richard the site Manager also very helpful, completed all we requested on the home demo, even making sure how garden was rabbit proof 😀
5/5
TrustpilotJulia and Gavin at Wilbur chase…
Julia and Gavin at Wilbur chase Ruddington are tremendous. They cannot do enough for you when looking to purchase a house on the development. They explained every to us very clearly. They are both an asset to Avant homes.
5/5
TrustpilotWe have recently booked our first home…
We have recently booked our first home and Lucy and Abi has been extremely helpful to us to make that decision. Right from the viewing of the show house to explaining all the steps and process in detail, we are very thankful for their support. Looking forward to moving into our new home soon
5/5
TrustpilotVery welcoming & helpful!!
We attended the open day for the show home at Sherburn this afternoon. Sarah & David gave us a very warm welcome, incredibly helpful and knowledgeable. Our son loved the treats! Sarah was lovely and made sure to include our son in any discussions aswell. The show home is the best we've seen, the attention to detail and top quality finish were very noticeable. It's nice to see something that's not just the usual run of the mill new build!
5/5
TrustpilotLouise Fell - Jackton Development
From start and finish Louise Fell at the Jackton site was brilliant! She always responded to questions and made the buying process smooth and enjoyable from day one (being English buyers in Scotland) we was worried that things would go bad as we only saw the house once before we moved in. She did videos and took pictures at each stage of the build and even did video call with us. It’s been a week since we moved in and it feel like a great community with Louise and Site manager Alec. They really cannot do enough for us! Not all sales reps will go above and beyond but Louise certainly has.
1/5
TrustpilotI would leave a 0 if I could
I would leave a 0 if I could , nothing but problems , terrible customer service , told us our issues would be rectified and still hadn’t happened , I have written so many emails to customer services and nothing is being done after 5 weeks , I am now looking into what I can do legally to get my issues sorted out , moving is a stressful time anyway but this is another level buy at your own risk if you want months of misery.
5/5
TrustpilotGreat Customer Service
Friendly staff who are always happy to answer your question.
1/5
TrustpilotTerrible company
Terrible company. There should be regulator to properly deal with companies like this. site in newcraighall completed 2+ years ago and have left place like a building site. Disgrace
5/5
GoogleA fanatastic development .Top class management with smashing houses
4/5
GoogleRating only, no written review.
5/5
TrustpilotEver since Louise and Steve started at…
Ever since Louise and Steve started at Radfords Meadow the process has been smooth and the communication has been great, we are really looking forward to moving into our new home
4/5
TrustpilotSo far so good
So far so good, concerned of reviews on line though
5/5
TrustpilotBuying a new build
Very easy to read/follow and practical information
5/5
TrustpilotSales rep was brill
Sales rep was brill, shared a lot of information gave us exactly what we needed.
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East Kilbride has the most, with 1,759 reviews rated 3.7 out of 5, followed by Glasgow (Aurs Road) with 1,725.
The four Avant Homes Scotland West offices, by town:
