Trusted Agent profile
★★★★★
1,848 reviews across 4 offices and 2 platforms
Avant Homes Scotland East has four offices, in Midlothian, Penicuik, Dundee and Larbert. Together they have 1,848 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland East's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotLooked at purchasing a house at…
Looked at purchasing a house at Strawberry Fields, Carlton. Sadly unable to negotiate on a deal but Nicola (sales) was very helpful in trying to assist us.We had a lot of contact with Nicola and always found her to be helpful, professional and very knowledgeable. Thank you Nicola
5/5
TrustpilotThe staff was great
The staff was great. Her presentation was cool
5/5
TrustpilotAmazing sales advisors
The sales advisors have been very helpful and supportive during the whole reservation process. They have done everything they could to inform us thoroughly of the process and all the details of the plot. They have transformed a stressful process in an enjoyable and exciting one!
5/5
TrustpilotReally enjoyable look around the…
Really enjoyable look around the properties available. Julie couldn’t have been more helpful, open and honest. Answered all our questions and even followed up on an email query I had late on Sunday which was excellent and unexpected. The houses viewed were all well finished and spacious and the location is excellent. The whole process going forward looks well thought out and streamlined and looking forward to closing a deal in the coming week or two. Many thanks 👍
5/5
TrustpilotCygnet Park
Lesley at Cygnet park has been amazing with prompt responses and site knowledge during the starting phase of buying a home. Fully recommend!
5/5
TrustpilotExcellent, professional customer service with a personal touch
Angela has provided an excellent service from the first time we met! Very friendly, honest and professional with excellent communication throughout. Angela is extremely knowledgeable, approachable and thorough. She has made the process so far easy and enjoyable, working with a personal touch! I am very excited to work with her throughout this process. Thank you so much Angela! You are an asset to Avant!
5/5
TrustpilotVery helpful.
So helpful when we went to view.
5/5
TrustpilotTelford Monkswood Excellent
Recently bought a property in the Monkswood development in Priorslee, Telford. Really amazing house and build quality, we've had almost no issues since moving in and we are delighted with everything. Ian and Dave the site managers have been fantastic and the after care has been top notch. Any issues are fixed extremely quickly. Zara for customer service and Keana in sales are also excellent.I can't speak for other Avant developments across the country but the team at the Telford development have been outstanding throughout. Would definitely recommend.
5/5
TrustpilotThank you Lewis for seeing us with no…
Thank you Lewis for seeing us with no notice. We popped in on the off chance of viewing a property and you squeezed us in. You answered all questions put to you an made the whole experience comfortable
4/5
TrustpilotGreat experience with the sales team
Really good experience with the sales team. Sarah helped answer the questions I put forward and responded to my e-mails and phone calls straight away. Sarah also provided all relevant information and talked me through appropriate steps providing guidance on what questions to ask mortgage broker and legal staff
5/5
TrustpilotGreat experience with Abi at Odette's…
Great experience with Abi at Odette's Point in Keighley - very professional and knowledgeable a definite asset to Avant Homes. We were taken through the process of selecting a plot and making a reservation without any pushy sales banter - a joy to deal with.
5/5
TrustpilotThank you Georgia for seeing us with no…
Thank you Georgia for seeing us with no notice today. You were so knowledgeable and informative you helped us a lot. We popped in and you were so friendly and lovely you have given us somthing to think about. Take care Lindsay.
5/5
TrustpilotAwesome
Awesome. Avant Homes customer care office reps are exceptional in service delivery.Ani Ik
5/5
TrustpilotExcellent
My visit to Trinity Fields development was an absolute delight, largely due to the exceptional service provided by the staff. From the moment I arrived, I was greeted warmly and guided through the development with genuine enthusiasm and expertise. Their knowledge about the homes was impressive, and they patiently addressed all of my questions, ensuring I felt well-informed and confident in my decision. Their dedication to providing outstanding service was evident at every step of the way. Thank you.
5/5
TrustpilotBrecks Lane Rotherham
Great experience so far and James has been really helpful. Explained everything in detail and has been able to answers our many questions on the process.
4/5
TrustpilotGreat Houses,unsure on location
The adviser answered most of our questions and was really helpful.Would like more information on the planned bus service for the estate and whether it will be operational at weekends and later in the evening than the park n ride currently runs. Its a massive plus to buying a property in this area knowing that there will be a regular bus running 7 days a week until late,otherwise it feels a bit isolated and you're a bit stuck.
1/5
Trustpilot320k for a home with a leaky roof.
320k for a home with a leaky roof.Avoid at all costs. Nothing but issues. Their staff changes from day to day. So you’re always dealing with someone new.I’ll never buy anything from avant again and would encourage other to avoid too.
5/5
TrustpilotLucy - knowledgeable and friendly
Lucy at Avant homes was so friendly, helpful and knowledgeable. Nothing was too much trouble. Would totally recommend Lucy to guide you through the house buying process.Well done Lucy, you are amazing!
4/5
TrustpilotGood customer service - snagging issues get resolved
Bought an Avant property straight off plan at City Fields, Wakefield. Been in my home coming up to 20 months now. Couple of snagging issues as to be expected with a new build, largely around the bi-fold doors (which are a great feature to the home but weren’t installed correctly) It took 3 separate occasions to sort but I’ve found the customer service team to be very responsive, in particular Shelby who is attentive and has always arranged for the appropriate work to be done .You hear a lot of horror stories about new build homes across all the developers but I honestly think some people’s expectations are far too unrealistic. All in all love my home.
5/5
TrustpilotRebecca was excellent!
Rating only, no written review.
4/5
TrustpilotShelton Village Experience
Myself and my partner just bought a new build at Shelton Village and have had an overall positive experience so far! The sales experience was great, we dealt with Rob who was really amazing at keeping us up to date and helping with any queries we had.The house overall has not had any major issues/snags, and snags can only be expected for a man made house! We did feel like when we moved in a few things were missed that we raised in the home demo so they could get us in quicker, however both the site manager and Zara the customer rep have been really quick to get any snags we have raised so far sorted. Still a few things to do and some chasing required, but we have only been in a few weeks. Everyone I have dealt with has been really lovely.
1/5
TrustpilotAvoid at all costs!
Do not approach or even think about associating yourself with this company. They are the worst developers to exist. They think they can do what they want, where they want and when they want. They are dis-honest, use shabby sub-contractors, who they don’t end up paying, no wonder they don’t finish the jobs! Avant destroy green space, leaving wildlife with no home killing families of badgers and foxes who get in their way. Avant have flooded nearby residents homes who have lived in their homes for over 50 years, Avant deny any involvement and are refusing to pay compensation. They do not care and will never care. The only thing they do care about is the directors (same as the dodgy firm Persimmon!) making millions out of the little people who stupidly decide to buy their houses! DO NOT BUY!
5/5
TrustpilotExceptional service Michelle
Michelle from Customer Care is astonishing she will go above and beyond for you. She is a credit to Avant Homes, nothing is too much hassle for her and she is always pleasant- shes just a call or text away, she pops along every week - she pops along every week, sure its to pet my dog 🐶 though.Jokes aside she is fantastic.
5/5
TrustpilotMe and my husband approached Avant …
Me and my husband approached Avant homes we were looking for a house in that area , from our first appointment with Bella, we found our beautiful new home . She spent a lot of time answering any questions and being able to answer them promptly . Just before we moved in. We had an appointment to check our house to make sure we were satisfied with everything Nick who is the site manager was fantastic. He pointed out snagging that we would never have noticed. We got the keys quickly to our new beautiful home . Louise welcomed us to our new home she was great and very helpful .We were giving numbers for customer care and contact details for Michelle who has been fantastic . We haven’t had any major issues with our home. Only little bits of snagging here and there ,that have been dealt with promptly sometimes within a couple of hours after making a phone call, somebody would come out to fix the problem. Everybody that I have dealt with that works for Avant homes has been fantastic. I cannot fault them .
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Midlothian has the most, with 1,809 reviews rated 3.7 out of 5, followed by Penicuik with 1,808.
The four Avant Homes Scotland East offices, by town:
