Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 1/5

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I sent an email making enquiry about a…

I sent an email making enquiry about a property in Hamilton.I got a call from a agent being rude asking me what I wanted and when I told her I was in a meeting she sounded harsh and told me phone me back if I wanted. She sounded not interested at all

Dawn · 4 February 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Stop sending our postman with your crap!

Rating only, no written review.

Karen · 2 February 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Buy from Avant!

Taken me long enough to get around to this! I genuinely cannot fault Avant at all! They are great. When i first bought the house back in September 2019 they made it possible, they gave me what I wanted and needed for my part exchange and just made the process simple and easy.I had previously bought from a rival new home builder and was badly burnt and let down, so because of how I was previously treat I gave Avant the short sharp shrift and they still helped out.I have had minor teething issues with my home, as we all do and can expect, but the CS team at Avant and the guys on site at broadmeadows have just fixed them for me.Buying a home is the biggest purchase of anyone's life, and the last house builder made me feel like I had made a mistake, but Avant have made this experience pleasurable and I thank you!

Gareth · 1 February 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Absolutely disgusting customer service

Absolutely disgusting customer service! I have tried to make an appointment to view a property at the ten locks site Market Harborough, Leicestershire. I have called the site office and spoke to an agent twice and was told I’d be called back but nothing. I’ve sent numerous emails, with no reply what so ever. Absolutely disgusting customer service!

David · 31 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Amazing!

Fantastic service from the moment I reserved the property through to moving in. Even though I have now moved in, Avant have contacted me every so often to check everything is ok with the property and ask if I have any issues. When moving into a new build, there will always be snagging issues but to date there has only been 2-3 extremely minor things not even worth mentioning and all of which were resolved extremely fast by Avant. My new home is amazing!

Luke · 29 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Wakefield, City Fields- Excellent experience from beginning to end

Wakefield, City Fields. We have had a great experience from beginning to end, of course there have been challenges along the way due to current situation but Avant has always been supporting us.The day that we entered the Marketing suite and met Kelly we had been day visiting other developments from other builders, and Kelly really made a difference. She welcome us warmly and respectfully, and had genuine interest on answering all our questions and concerns. Speaking with her we felt that we could trust Avant. Next day we came back and booked what it is now our beautiful home.There were many delays through the process, from August to December and finally January, maybe we would have appreciated a bit more certainty during the process, but I guess that no one had that at all. The specifications changed during the process but Avant made sure that we got what we had signed before these changes. Kelly and Olivia helped us very efficiently with this.When Clare started to look after our case, everything was also very good, good communication and willingness to make the experience as good as possible.Only thing that I wouldn't recommend is Avant solicitors, Emsleys, lack of communication and explanation on the steps to take, I felt many times that they thought we should be the experts and not them. Once we moved, Rob and Luke made sure that everything was as we asked. We hired a professional snagger as we know very little about construction! The feedback from the snagging was very good, the number of snags found was quite below the average for a house like ours. There were some things that needed to be fixed, and Luke, the site manager, acknowledge them and has taken very quick action to fix everything that is needed, showing very clearly his aim to deliver the best quality to his customers. Well done Avant team, we are so happy in our new home!Teresa & Blanca

Teresa · 28 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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James at City Fields, Wakefield

We went to visit City Fields development in Wakefield and we were greeted by James.As first time buyers we didn’t really have a clue what to expect or what we were doing really but James put us at ease straight away. He gave us the number of a financial advisor to speak to and kind of see where we were at and we ended up coming to see James again the next day to secure our house.The experience so far has been super easy and fast and James was just really helpful and friendly. Would definitely recommend speaking to him if you’re looking at Avant homes.

Becky · 24 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Awful! Highstonehall

Awful!! - HighstonehallIf there was an option for 0 stars it would get it. I will award the one star to the sales team. Our buying experience was amazing, great team locally to take you through the journey. Sandra in sales was amazing a real credit to the team! Thats where it stops. Our house at first looked great and what you get in spec is amazing (although you do pay for it) it quickly went down hill. Even before we moved in there was snagging issues identified during our demo day, promised to be fixed and it wasn't. The painting looked like it was done by a toddler,we had bulging walls, damaged floors, no turf, unfinished walls and ceilings. It honestly was a mess, had a few new builds and I was devestated when we moved in. Called customer service team which is the worst I have ever dealt with. They never respond, refuse to help and the turn around of staff is astonishing. They defend and argue constantly. The further up you go the worse it is. We have an ongoing claim with nhbc and have an outstanding complaint and snagging list for over a year. Still unresolved and the MD Andy I think has forgot his password to log into his emails. Complained to sobnany people - directors and ceo, again very absent. They just don't care. Do not be fooled by this company, they are awfull!! We have taken the decision to get some remedial work done ourselves as they are litterally unresponsive. Also dont believe their NHBC score - we were asked to complete our survey at 5 stars at the promise of getting our issues fixed - they got 5 stars we got nothing. Terrible quality and terrible service. Happy to share photos with people if they want to see the real finish!

Jon · 22 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Avant homes Collingsgate

So my previous review was very positive about Avant homes however 10months later I am still awaiting for the faults to be repaired. I am being avoided by the customer care team who doesn’t seems to be bothered about people that moved in 10 months ago but then move on to the ones that recently have moved in. I am so gutted about how Avant decided to treat customers that spend more than £300000 on the house. I will definitely not leave it like this, I will be taking this further as i want people to be aware of it! The customer care team lies to your face and then tries to make you look bad. I am warning new buyers that for the first 4months you will receive good service then after that you will regret that you have spend so much money on a house that have more faults that you can imagine. From an unsafely fitted gas hob, to broken toilet flushes in two bathrooms. When you call them they avoid you! And I am not the only one in Collingsgate there is a chain of people that purchased houses on this estate and now regret it. So disappointed and definitely won’t leave it like this! Outstanding service from start to finish! My husband and I bought an Avant home at Collingsgate, and I must admit that we have never met such an amazing team of people. From the sales team Stephanie and Melanie has been absolutely amazing, giving us regular updates and dealing with our solicitors (which wasnt easy), we have moved in to the property just in time thanks to the ladies, even now i am having regular calls from the team to check if we have settled in, then the after sales team Lauren and Claire and the site managers Paul and Richard, they deserve 5 star review. I will 100% recommend this developer to everyone as comparing to others, these guys stand out. A big thank you especially to Stephanie for being an amazing support throughout the stressful time. Thank you once againWe are delighted with our beautiful house.

Natalie · 20 January 2021 · Avant Homes Midlands Derby

★★★★★ 1/5

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Should be an option for no stars…

If there was an option for no stars then that’s what would have been chosen. Buy one of these new homes at your peril. We have purchased many new houses over the years and just when we thought you couldn’t get any worse than TaylorWimpy we purchased an Avant property. We purchased an Oakham and over 20 months on we still got issues. The product they sell is great but in reality the poor substandard workmanship and finish is shocking. We had some major issues - we currently got two open cases with NHBC and one on going claim with the ombudsman against Avant. The after sales/customer service is the very worse we have ever experienced and we are constantly being shunned and ignored. We have not been able to settle in this house and are looking to sell in the very near future, probably at a loss, but we cannot call this home cos it’s been so traumatic. Let this be a stern warning to any prospective buyer!

Jon · 14 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 2/5

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Defects, scratches and carelessness - Hawthornden, Rosewell - Plot 53

When I first stepped into the Showroom, I was taken aback with the design, layout and specification. Everything with the first meeting with them give me a good vibe that this was a company I wanted trust with my family’s future.We were given a deal of free flooring and a reasonable offer to purchase our current home and it was a good offer, but they wanted a response by close of business that day. We declined as we could not decide our future within that timeframe.Over a two week period my wife bounced back and forth with the sales manager who was trying to understand why we backed off. Once it established that we were scared off due to the hardball sales tactics they came back with a deal that was better than the last and this time, gave us a full weekend to consider. We agreed and were due to move in last week of Oct 2019.We also decided to change our initial carpet choice and the Sales rep told us this would all be taken care of.Scottish Power (SP) were to set up the gas meters and it just so happened we were with SP in our then current house. We phoned them up one day in mid Oct to inquire on how we cancel energy for our old house and then they asked us about our new property. After 15 minutes the SP rep told us the precise date the gas meters would be installed in our new build which would be 11th Nov. We called Avant who stated our house would be ready for the end of October.A few days before the end of Oct, we get the call that the gas meters were not going to be installed due to “miscommunication” between them and SP. This therefore would mean that since our move out date was now set in stone we had little notice to find alternative accommodation and would have to put our things into storage.We did manage to get Avant to pay for the storage costs but they was no compensation for the time and effort we had to put in due to their lack of communication with SP. There was a great lack of empathy in the email I received from their area managing director on this point. By mid Nov, we moved into our Avant home to find ourselves with scratched windows, the wrong carpet installed (after being told it would be taken care of), a metal rod sticking out of our grass, a front door we struggled to open, a ruined stair banister, chipped bricks, tiles, kitchen veneer and a really bad paint job. A really bad finish to what could have been a wonderful home.I had a snagging list which I used for our last home (new Cruden build with 15 snags) but found 150+ with Avant initially.Remediation started right away but it was gruelling. A lot of fixes were botched also. A dented fridge door panel replaced with an even more dented fridge panel as one example.Once COVID hit, this process (quite rightly) stopped and during lockdown I had the opportunity to really get to know the house and its issues and added a further 39 snags to the list. I also found another 40 but there were quick fixes I could do myself.We waited until about mid-July 2020 to give Avant a chance to restart their operations before we chased them on our snagging list. However, they seemed to change their tune on what they were willing to fix. Especially the 39 snags I found in the early days of lockdown saying it could have been us (it wasn’t). They also refused to replace one of the living room windows as the scratches were not bad enough despite being all over the window.At this point, we felt we had no choice but to put ‘Do not buy Avant’ posters on our windows. Regrettable, but it was the only way to make them listen to us.After this episode, things got moving again in Aug and we even got the carpet replaced.But by Sept things slowed down again so I started chasing them periodically on the outstanding items. It was extra work for me and the only way to make them act.We did eventually get our front door replaced by Dec which was a big win (it did not sit right in the frame and damaged the bottom of the frame after some use)To date I’m left with a few snags including scratched flooring in each of the bathrooms, and kitchen area, the living room window has still not been replaced despite raising within the 10 days (I just get quoted NHBC guidelines that somehow minor scratches all over the window are ok), (other residents have had lots of windows replaced too) and a driveway with chipped bricks and not flush with the drainage channel.It just feels I’m getting ignored now.I’m also left with a lot of things I have to live with, the plastic surgeon (who seem to visit a house on the estate weekly) can only go so far. And I’ll be left with more expense as I attempt to fix up the house over the years.Avant did fix a lot for me but still have a little way to go to make up for the sub-par product they handed over to me.All in all, you will get a nice home from Avant but only if you are willing to chase them considerably, live with some defects and fix things yourself which I’m now facing.

Paul · 11 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Great aftercare (Newtenlees, Dunbar)

After moving in the local Avant team have been really fantastic. A few things to resolve but in my experiences, they have been really helpful, quick to respond and always happy to assist and give you time.I would definitely use them again and recommend them to others!

Kevin · 11 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Plot 153 city fields Wakefield

Plot 153 city fields Wakefield Just to be clear this rating for the after care team and building site management at Wakefield city fields We had a very bad experience through the sales process which left a very sour taste to say the least with incentives being removed at the last minute and pressure and upset added prior to the move and that won’t be forgotten!! however.....Amazing care from the team on site, anything we’ve reported we’ve had fixed or the fix has been ordered. Amazing friendly and personal experience, site manager Mick and assistant Elaine have been very comforting and open and honest throughout which is all we’ve asked for given the Avant standards of honesty we were promised and didn’t receive prior to moving in.Neil was sent to work on our snag list, going above and beyond to be friendly and informative so if he can have a pat on the back as a result that would be great.Zoe and Craig we met recently in the after care team, really friendly and helpful I must say we needed some convincing after all the upset but the names above have helped improve our experience. Moving day was awful and caused tears as we had to find our own carpet and flooring which due to the rush wasn’t complete or to the standard we signed up for initially by Avant before it was removed (dangle incentives and take them away once you’re committed), petty things being either removed or not included that we were sold at the start ruining our home demo, not the avant dream we always wanted but we’ve been looked after since and that’s cheered us up.Can’t say enough about the aftercare and building team, they should be praised for turning around a bad situation caused by lack of clear and honest communication through the sales process. We love the house, our kitchen and Bi-folding doors would be the favourite part.

Louis · 9 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Job well done!

Very pleased with the entire Avant team from start to finish... Joe, Rob Claire, Vicki, Dean, Laura and Andy. I feel very valued as a customer... listened too, my needs taken into account...issues looked into attentively. I'm also very very pleased with the end product, the house....modern design and high quality finishing...

Josephine · 8 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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I will continue to rate Avant Homes…

I will continue to rate Avant Homes very high having lived sometime in their property now and having previously lived in different properties by different builders and in different geographical areas.

Lijo · 3 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Rude and Uncoomunicative

Avant built an estate at the back of our house. Throughout the process they were either rude or uncommunicative. They have failed to keep their environmental promises and have showed little care in their build and gardens. In one garden, buried just below the service was a whole crate of discarded fizzy drinks!

Clare · 1 January 2021 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Better experience second time round

Our first experience of buying a new build was a bit of a disaster though in the end we were happy enough with the house. Nothing daunted, we opted for another new build and the experience with Avant has been far more positive, even thouugh we were delayed by Covid. After three months we still have a few snagging issues to be sorted but on the whole are very pleased with our new home.

Lesley · 22 December 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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Had a problem with an outside light not…

Had a problem with an outside light not coming on at the front of the house after we had been in home for 15 months, logged concern on Avants website at 12:00hrs Thursday 17th December and they sent an electrician out 12:00hrs 18th of December who fixed it. Thanks Tracy for sorting itHave had house for 15 month and it has been brilliant, build quality is superb.Tony Wanstead crescent,Barley gate quarter

Anthony · 18 December 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Absolutely dire after sales service.

Absolutely dire after sales service.Despite a huge number of attempts by us to get snagging sorted, here we are 18 months later with the same empty promises of progress.The houses themselves are great, minus the snagging issues.The whole experience of the customer services and site teams is dreadful. Whatever we are promised is never delivered. Expecting tradesmen to turn up but they never do on time. The customer services team never take any responsibility and you are lucky to get any sort of contact back. It usually takes around 6 or 7 calls I. To them before you’ll hear back.As customers, we have been extremely patient and given the benefit of doubt on endless occasions. But our faith in Avant is zero, whatever you are promised, it just won’t happen.They can’t even get the basics right. A quick update call, nope. A tradesman turning up on time, nope. Wouldnt recommend Avant to anyone looking for a new home. Style over substance.

Stuart · 15 December 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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Avoid Avant homes at all costs

Well where do I start it’s quite quickly gone from a wonderful fairytale to a nightmare constantly changing completion dates, continues lies, false promises and to top it all off just a pinch of incompetence and false advertisement. To start me an my partner went to Avant and liked everything there was to offer but wanting to move before Christmas was high on are priority list.( we were looking back in October ) We thought we had really struck it lucky when we were informed there was a house available due to a sales fall through an it would be ready to move into within 2 weeks we thought great where do we sign. Fast forward two weeks we have sent over all our documents and passed all the tests with Avant’s approved partners (as this was advised for speed to completion) and were really making progress paperwork wise but the supposedly completed house hasn’t been touched, this is the beginning of the issues so if this happens to you good luck with the rest of your purchase.2 weeks on we’ve been in to select our flooring and had a brief look inside of our new home which the sales team stayed late to get this done but have since left due to Avant having a restructure of staff but then the 2nd lock down has taken hold...... but we’re assured the house is continuing as everybody involved in making a house purchase are continuing to work to covid rules and things are making progress and we’re in full swing with the solicitors but yep you guessed it Avant have still not done anything with the house we’re now in late November so the 2 weeks it will be ready is behind us and we are having to chase up every couple of days as to what’s going on and getting no where my partner complained and was contacted by someone of the Avant regional management variety who gave us all the usual promises of things will be resolved and they are going to focus on getting it sorted for us but another week goes by and our carpets are down we noticed after looking through the window so we managed to speak to someone at the now part time sales office who wasn’t aware this had happened anyway we have still had no communication from Avant even though we made multiple calls to chase things up and was told multiple times they’re going to find out and get back to us which never happened.We’re now at the end of November and we’ve been given a demo day great it’s booked the house is getting signed off imminently and we’re going to be in all be in the 2 weeks looked like 2 months on the calendar but let’s let bygones be bygones.........We’re now today 12/12/2020 and there is no keys in my hand, no sign off, well it’s signed off after my partner had to call Avant twice and both times was told someone would call us back which didn’t happen my partner then had to drive back to the sales office just to find out if the house was signed off which they said yes and the solicitor to be informed that afternoon but Avant have neglected to inform the solicitors this so it’s going to be Monday now before we continue this roller coaster unless there’s something else that’s going to crop up which given the history of this whole experience as a lesson I’m sure there will be but completion looks to be sometime in 2021 after initially being told in ready mid November. To add insult to injury we briefly spoke to the site manager today who seems to be the only helpful person that Avant employee he then informed us off the sign off being complete but was completely in the dark about the demo day that Avant had booked in on their system apparently and the solicitors have also informed us Avant has never intended for completion this side of the new year!Thanks for reading what felt like my life story up to date hopefully this will give you a brief all be it bitter insight into buying a property with Avant. This has been my personal experience with Avant and if I had to do this all over again I would have never even entered the marketing office. My advice is to avoid this company at all costs even if it means renting that little bit longer wait for a more professional firm to start building in your desired area.

Penry · 12 December 2020 · Avant Homes Midlands Swadlincote

★★★★★ 3/5

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The Lanes, Knaresborough, Autumn 2020

Update 9 Dec: I was deliberately a little guarded in some of my praise below, and this has now been shown to have been sensible, as I am experiencing a seemingly far less customer-supportive side of the business. I have given them the opportunity to rectify matters without delay and have not at this stage made a formal complaint, but I would not wish for anyone to rely on my earlier review comments in the interim without qualifying them in this manner. The problem relates to the snagging mentioned before. Star-rating also downgraded one level.Original review: I have recently bought and moved into a new-build, end-terrace house at The Lanes, Knaresborough, HG5. The house appears to have been built to a very high specification and is very nicely presented. The kitchen, in particular, is wonderful! The staff I have been dealing with have been generally very good-natured and helpful. There are a few snagging issues, but Avant are addressing these with me. I would probably not hesitate to recommend them.

Anthony · 9 December 2020 · Avant Homes Midlands Derby

★★★★★ 1/5

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Avant = shocking customer service

Customer service from Avant is very poor and this has been the case since moving into our house. We have been in our home for almost four years now and I think that it is abundantly clear that Avant are quick to wash their hands as soon as they have your money. It took ages to get snagging issues sorted out. One of the keys issues being that the kitchen worktop was perishing, where it sits above the dishwasher. Avant did eventually agree to replace the worktop and we are now faced with exactly the same issue for the second time. Avant’s answer - sorry, you are beyond your two year warranty. Nothing to do with us!Add this to a leak that is occurring somewhere between ground floor ceiling and first floor which is casing a growing damp patch on our living room ceiling. Avant’s answer - nothing to do with us. Less than four years in our house, two major issues and shocking customer service from the Avant team. Make the wise choice and buy from another builder!

Scott · 8 December 2020 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

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NOOOOOOOPE

Looked at a house in City Fields (Wakefield) by Avant Homes and I am absolutely disgusted at the customer service I received from the two women agents working there!!No help in answering my questions or giving me advice. It felt as though they didn’t want me buying the house!They seem to judge a book by its cover and I assume because I’m young they didn’t see me as a serious buyer.Utter rudeness from start to finish, I loved the house! But couldn’t stand the agents... so I went elsewhere and bought a better house with great agents.

Aaron · 6 December 2020 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

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The after sale customer service has…

The after sale customer service has been excellent so far. Top marks.

Colin · 3 December 2020 · Avant Homes Midlands Swadlincote