Trusted Agent profile
★★★★★
1,826 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,826 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSite Team at the Lowry Development Seaburn
This is relevant to the Lowry Development in Seaburn currently an on going development My only comment I would like to voice on my experience with Avant (sometimes less is more ) so far from reserving the plot on September 2021 till moving in at the end of May 2022 is the assistant site manager Keith Croudace and site team are excellent.
5/5
TrustpilotLowry Park Site Manager Keith
This 5* rating is for the Lowry Park Site Manager Keith. Since moving into our property 1st June 2022, communication with Avant has been poor. Obviously there will be snags which we appreciate, but Keith was visible daily from the day we moved in to help raise or fix any immediate issues and put us at ease. Nothing is too much for Keith and we really feel we can trust what he says and that things will get fixed/resolved.From the point of being given the customer services contact details, communication went right downhill. I appreciate a lot of people moving in having their own issues, but having 1 or 2 people trying to deal with all of these queries is ridiculous. It would make more sense to have 1 person per a small handful of plots. What has taken weeks of chasing customer services, Keith has managed to resolve straight away or at least get the ball rolling. Overall, our experience with Avant has been saved by Keiths' outstanding customer care qualities and visibility. He really is an asset to the team and we will be sad to see him leave once the development is complete.
5/5
TrustpilotAvant and their many representatives
Avant and their many representatives, especially James and Adele, have made sure the purchase went ahead smoothly and any issues have been dealt with to our satisfaction. The build quality and insulation are key aspects that convinced our family to make the purchase.
1/5
Trustpilotpoor quality
poor quality, ignore snags, wash hands of everything.DONT BUY
1/5
TrustpilotThis company RUIN LIVES
Please avoid buying a house with Avant. We deeply regret buying ours and sincerely wish we had read the reviews first. The house is unbelievably poor and shoddy. I cannot think of a single thing in our house that wasn’t damaged when we moved in or has since broken. We were told by somebody on site “if you could see what’s going on inside these houses and how they’re being built, you’d be horrified”. If that isn’t enough to put you off, let me tell you more. The first day we moved in there was a leak, the dishwasher was not connected, the washing machine didn’t work (which were told by the staff member sent to repair it “mine does that too, we just switch it off and on again”. We had it repaired ourselves and were advised that the waste pipe was never installed properly. Every single window and door, both internal and external, were damaged (some of which Avant are refusing to repair as apparently it’s cosmetic damage and could have been caused by us), the downstairs flooring isn’t flat and has bumps underneath it and is coming up again, the grouting in the bathroom was incomplete, the bathroom wall isn’t straight and the tiles go off at a curve, the kitchen cupboards were scratched and had chips in, the hob was scratched, the sink was scratched, there was no carbon monoxide alarm, the garden gates were broken, no microwave or fridge/freezer was installed, floor tiles scratched, the wrong amp fuse was put in the electrical box for the downstairs circuit and we could only use one socket at any one time (yet this was signed off by an ‘electrician’) and the decorating, if you can call it that, is by far the worst we’ve ever seen with chips down to metal, scratches and even different coloured paint for touch ups. Read the news as there are stories of peoples misery, check out Avant social media pages (not what they write but what the customers say where there are videos of fake weep vents, blocked air bricks, wonky walls) and speak to people who actually live in these houses because everybody we’ve spoken to since moving in has said the exact same thing. The list above is just from moving in day and we’ve had constant problems since. The door handles are falling off (we were told that no through bolt was fitted) and we’ve come across more damage in the bathroom and kitchen. The front and back doors have constant problems locking and closing. We’re still waiting for several issues to be resolved and some of have been refused by Avant. We’ve been under extreme stress since moving in. Don’t be fooled by the pretty show home or friendly sales team, that all disappears once you’ve signed on the dotted line. We also had a great sales experience, they got us hook line and sinker. You can complain all you want, you don’t get anywhere and the staff are extremely defensive and clearly have had no customer service training. To top it all off, we’ve been living on a building site 8 months in with at least another couple of months to go. There’s food rubbish, cigarette ends and site rubbish (plastic bags, insulation) everywhere you go and I’ve been blocked in my own parking space 3 times. The builders behave like no others I’ve ever come across. Our windows are constantly filthy, there’s rubble and brick dust outside our property and none of the community spaces have been finished. It’s an absolute state and the roads are dreadful. They constantly lie about when it will be finished. I’m fully expecting them to bugger off and leave it unfinished as this seems to be their specialty. If you’ve already reserved, get out now, even if it costs you as it will be better than living in one of these houses. This isn’t all new builds, we’ve bought two before and had excellent experiences, so try another builder if you’re specifically after a new house. Don’t make the same terrible mistake we did. The true definition of cowboy builders. It’s HELL. For all the unfortunate people who are in the same position as us, we need to make a stand and stop this company. Contact your local MP, the media, Citizens Advice, Trading Standards and even write to the Houses of Parliament to get this sorted. Make sure it’s all over social media. Visit sales offices and stop people making the same mistake as us. They have to be stopped from ruining more lives and be held accountable for everything they’ve already done and are getting away with.
1/5
TrustpilotBroken toilet, handwritten parking signs, awful service
I’ve been in my house over a year now & within the first few days my downstairs toilet just stopped flushing. It was fixed within a few days but it has happened again at random a few more times. It’s not working at all, still under warranty but no response to my emails to have it fixed. Furthermore, the 4 terraced houses are supposed to have 2 parking spaces each. They didn’t measure it & placed the plates (with handwritten numbers which have now came off with the rain) randomly meaning 2 houses have 4.5 spaces & myself & my neighbour have 3.5 between us. I have been emailing every month for 11 months to have proper plates, not handwritten ones & the spaces to be properly measured, all I get is lip service & no action. There is also a mound behind the houses which we were all promised would be flattened & landscaped by Avant but a year on & it’s just weeds & is a completely eyesore. We were also told that the factors look after all external grounds which, having spoken to the factors is not the case & there are only certain parts of the grounds taken care of. The customer service experience from Avant has just been appalling. They take your money & run…I would never buy from them again. It is just exhausting & stressful to deal with them.I shouldn’t have heightened anxiety issues over a year after being in my house & having to deal with these people who do not care about their customers.
1/5
TrustpilotIf I could give zero I would
The notorious Blantyre estate - If I could give zero I would. Buying an Avant home has been the worst and most traumatic experience of my life. My health has been destroyed by them. No snagging has been done 8 months in and they are refusing to do anything. All my neighbours have the same problems. I feel like my life has been ruined as I gave them all my money and they sold me the house from hell. I have too many problems to list. Once they have your money they are gone. I am stressed and traumatised from dealing with them. They don’t care about the lives they ruin with their houses from hell. I am broken, please do not buy from them. The estate has been left a wasteland - they are notorious for this. I am plagued by noise, drainage, mould and sewage problems. I can’t relax in my home as it has so many problems that I can’t afford to fix that they should be fixing and have refused to.
1/5
TrustpilotBEWARE
BEWARETerrible buildExpect this company to wriggle out and every opportunity and expect to have to get professionals to rectify.It has cost us nearly £20,000 to replace stuff within 3 years and we still have issues arising !
1/5
TrustpilotAll I can say is think twice about…
All I can say is think twice about buying a home from Avant. Their ethos is more home for less, this cannot be further from the truth.We purchased our home August 2019 and have had endless issues. First, our en suite had not even been piped out of the property, we found out through blocking and water logging, they then ripped up the front section of the garden leaving a new drain pipe grate and uneven grass. Our floor is not straight and none of the radiators were fixed on level, these are basic issues that should never be a part of a normal snagging list.We have had leaking garage ceilings, doors breaking, hob replacements, panels not fixed in properly, back fence not properly installed and started wobbling (this was resolved relatively quickly in fairness), bi- folds coming off hinges, spot lights not secured properly and coming out the ceiling. Our patio retainer wall is not straight and the inner plastering is not even throughout the house.We have major issues with our garden, which, has never been right from the start. There are boulders coming up out the grass and the grass is dead. Giving them the benefit of the doubt, we even hired garden specialists to come maintain the garden only for everything to die. After advising Avant of the issue months ago and being asked to be patient, I have now run out of patience. All we get back is that they are waiting for a report to finalise the issue, I am really not sure what kind of report takes months to get when our next door neighbour has his resolved and ready to be fixed. I have been told that they are on it, but, our neighbour, who is having the exact same garden issues, is getting his resolved by Avant (we reported ours about a month before they did).Our next door neighbour has had an even worse experience with their home, we count ourselves lucky compared to them. They have had to get major work done at the entrance of their house and lodged complaints with NHBC (we are now doing the same).Some of the issues get resolved in a timely fashion, others take months and you get flat out ignored with others. There are a lot more issues but I am just getting angry the more I type. This was supposed to be our dream home and has now become an extremely bad investment.There have also been complaints from a lot of the houses in the estate, I have not met a family who has good things to say about Avant and how they handle these issues.This was all after they pressured us into finalising the deal or face losing the house, as first time buyers, we trusted Avant as reputable suppliers of homes.To end, the build quality of Avant homes leaves a lot to the imagination. The front part of our roof is now bowing and we are out of our snagging time with no recourse to get this issue resolved. If you do decide to buy a house from these cowboys, 100% make sure you get in snaggers to go through EVERYTHING so that you can pass it onto Avant, there will be a lot.I wish we had of read some reviews before deciding to go with Avant.So, just fair warning. If you want a stress free house buying experience, Avant is not the company to go through.Edit: I have sent through the details as requested.Edit 2: since getting the first reply confirming receipt of email, I have had zero communication since. Just shows the level of professionalism at play here.Edit 3: 28th July - we now have leaking through the ceiling into the garage from the master bathroom. This was previously “fixed” by Avant. I truly hope this review warns enough people off making one of the biggest mistakes of their lives. What a joke, stay away.
Hello ByronThank you for taking the time to leave your feedback. We value your time and we're keen to learn how we can do things better. I appreciate that delays can be frustrating and I'd like to pass your comments onto our regional teams so they can look into these issues and get you some updated information where they can.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotHighstonehall
My partner and I moved into our Avant home last week and we are absolutely delighted with the finish and customer care that we have received. Lauren Purves from the Highstonehall site has been outstanding. Her communication, organisation and support has been invaluable throughout the buying and settling in process. She really has gone above and beyond to ensure that we were happy with everything. She has given up her own time to try and help us and she really has made the experience a five star one. I wouldn't hesitate in recommending Avant to family and friends as the whole process has been positive from the planning meetings right through to moving in.
5/5
TrustpilotAngela Kingsley
Angela has been incredibly helpful throughout our whole house buying experience, patient and accessable whenever we needed help. She has given guidence when requested, and her obvious experience has proved to be an asset.
5/5
TrustpilotA1 service
Easy, friendly and welcoming approach from Angela with all options and questions shared and answered swiftly. Highly recommended
5/5
TrustpilotAngela is a credit to avant homes
Rating only, no written review.
5/5
TrustpilotAmazing customer service
Angela is amazing! She has went above and beyond to help us out and I can’t thank her enough. We are extremely grateful.
1/5
TrustpilotUpdate Greenhall Estate, Plot 216 Blantyre, Scotland
Update: Now 9 months in and now my new door has been fitted, dodgy kitchen vent and living room radiator working. Perhaps this winter i won't have to reach for the blankets. I still have serious snagging ongoing like the render which is still not fixed and the sounds eminating from the back bedrooms which i have been told they absolutely wont fix! We shall see Avant!!! From bi fold glass needing replaced due to scratch marks oh and not forgetting the kitchen window too. Other items include radiator caps missing, door stops missing the list goes on and on....cannot believe they waste money in not doing the job properly in the first place to then hiring persons to redo their dodgy workmanship, what kind of business plan is this?
1/5
TrustpilotAs first time buyers I can honestly say…
As first time buyers I can honestly say I would not recommend avant! Buying a home is supposed to be an exciting experience but this has been the opposite. When I collected the keys the house wasn’t even finished. I arrived all excited. However this soon changed. There was a digger on my drive so I was unable to park near my house. A bin full of rubble in the kitchen. Painter still in having his lunch break, no gate, no shed, fence broken, hole in the bedroom floor which had a wooden plank (which was too small) trying to fill it. I’m no builder but something a cowboy builder would do! And many more problems. We have been in 4 months now and the work which wasn’t finished in the first place hasn’t been completed! I’ve chased and chased but now avant are ignoring my emails. As soon as you release the money they don’t care!!!!! Avoid!!! My doors won’t close and even the front and back door leak. I have started a petition so would appreciate if everyone who is having issues signs it in change.org under ‘Avant homes - needs to change!’
5/5
TrustpilotGood home and great after care
Great aftercare.
5/5
TrustpilotExcellent Site Manager - Stuart at Shelton Village
Massive thank you to Stuart, Site Manager at Shelton Village in Earl Shilton for him taking quick action on our blocked drainage on a Friday afternoon. He stayed over working hours just to make sure we are safe for the weekend. He’s always available and reliable, if he says he will sort it, it will get sorted. Credit to your company!Sean from Chasetown was also brilliant as he came to rescue us on Fridays late afternoon. Can’t be more grateful for this brilliant team work!
2/5
TrustpilotPlease clear up the site
Still waiting for return of painters to do ceiling of downstairs. Front door is worse since avant man came to fix.our drive and the pavements a road is dangerous for not only young people but for the elder and also dogs and animals as there is glass all over the paths.PLEASE PLEASE PLEASE clear up as we paid good money and we’re told it would be done April, May June July
1/5
TrustpilotCustomer Care not
As a single person nearly entering retirement I wanted a brand new home so I wouldn't have the stress and maintenance an older home would bring. After 5 months I experienced water coming through the extractor fan in the bathroom when it rained coming through the vent tile in the roof. Avant sent a guy totally baffled and inexperienced. I asked for a second opinion and this guy said it was because there was no bend in the vent. seemed plausible and he said he would report back that an order for a new vent would be made I have sent two emails to customer service team and have been ignored its virtually impossible to speak on the phone have more chance at getting a GP. I think their after care is non existent and certainly no customer care. I won't be recommending this company to anyone and soon as the time is right will sell the house.
5/5
TrustpilotHappy home owner
Beautiful home we moved into. Build quality very good. Few snags needed doing, but all sorted.Highly recommend Avant for a new build house.
5/5
TrustpilotAvant Homes - Amazing
Avant Homes have been fabulous! Straight forward and seamless. It only took 8 weeks from choosing our home to getting the keys and moving in. Thanks Avant for helping find our forever home!
1/5
TrustpilotWouldn't buy a house with avant again.
My partner and I are first time buyers, Avant have made it a thoroughly unpleasant experience for us. Broken promises, poor management of our plot and constant disappointment are what sums up our journey. We purchased our plot in 2021, being told January 2022 completion date, with us ending up moving in in June 2022, after being told week on week that it would be ready for the end of each month between. Avant reps at Cadley village were always quick with a shallow excuse for why something wasn't done or something went wrong, and lacked understanding of frustrations when avants poor planning around sourcing materials and extras went wrong. A key example of this being when we ordered flooring and fittings with avant, then 5 months later they saying the are no longer available because they didn't order them at all, meaning we had to quickly choose alternatives that weren't wanted at a last minute. Now my experience with buying a house with avant is complete I can say for certain I would never buy one with them again, and I have gone out of my way to advise anyone I know buying a house to avoid them.
1/5
TrustpilotBeware - another estate left unfinished and unmanaged
I've given Avant ample opportunity to offer solutions and answers to long running and serious issues, but they've failed miserably. So here's why my 5-star review from before moving in has now been reduced to 1 star after more than 2 years of living in an Avant home.1. Firstly and most importantly, Avant left the Guisborough site in April 2021 and have never returned to finish the road surfacing or landscaping. 14 months have passed by with zero action to finish the estate. The roads are littered with worsening potholes, curb stones are damaged, weeds line the streets and exposed drains are hazardous. It's both dangerous and potentially very costly in car damage. Every month that we're given by Avant as a start date simply comes and goes. The continuous letdowns have left the estate feeling disappointed, desperate and angry.Common areas which were supposed to be turfed, planted and maintained are dirt, rubble and weeds. What could have been an attractive estate is now a neglected eyesore.2. Secondly, the bi-fold door glazing is badly scratched but never rectified despite being reported on handover day. The salesperson confirmed that the fault was reported but Avant have denied this. I feel lied to, disappointed, and stupid for having trusted the site manager to resolve it. If Avant does the right thing and completes the estate to a good standard then I will update my review accordingly. Until then, I and many others will continue to spread the word.
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Derby has the most, with 1,744 reviews rated 3.7 out of 5, followed by Swadlincote with 1,666.
The two Avant Homes Midlands offices, by town:
